HT1657 I have been charged for a rental movie and have not purchased it can someone else hack into my iTunes account?
I have been invoiced for a movie that I haven't downloaded can you confirm when this was rented?
These are user-to-user forums, you are not talking to Apple here.
Have you checked the purchase history on your acocunt via the Store > View My Account (Store > View My Apple ID on iTunes 11) drop-down menu option on your computer's iTunes ? If you didn't rent it, and nobody else has access to your account, then you can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
Similar Messages
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HT204088 I have been charged for apps from China I did not purchase
I have been charged by Itunes for apps from China I did not purchase I hit report a problem but it sent me in circles, what do I do?
Hi..
You can report fraudulent charges to Apple here > Apple - Support - iTunes Store - Contact Us
And if you have not already done so, change your Apple ID password > How to change your Apple ID password -
I am trying to download songs onto my PC it gets to about 85% downloaded and then freezes I have to turn off and restart but then I have been charged for the item but it is not available in my downloads can anyone help?
Welcome to the Apple Community.
Try deleting the problematic file (electing to remove original file if/when prompted) and then re-downloading the file from the iTunes store.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer. -
I have been charged for an app i dont have and judging by the name i wouldnt be interested in having, how can i get my money back?
FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
iOS: Troubleshooting applications purchased from the App Store
http://support.apple.com/kb/TS1702?viewlocale=en_US&locale=en_US
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Getting Refunds for your iTunes Store Purchases
http://www.labnol.org/software/itunes-app-store-refunds/13838/
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
Cheers, Tom -
ERGH my iphone 5 has been charging for over 4 hours and will not turn itself on, what do i do?! reply asap please
Try resetting it while it is connected to power: Hold down the home and sleep button, wait for the Apple logo, let go of the buttons. It is connected to a wall charger?
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Someone has hacked into my iTunes account and has been purchasing things
Someone has hacked into my iTunes account and has been purchasing items! What can I do?
Change your password.
Alert itunes support -
I have been charged for music/downloads that I did not buy. Help?
I noticed that my account was charged for several downloads that I did not purchase. How can I straighten this out so I can purchase downloads. Has someone hacked onto my account? Should I cancel my credit card? Yikes!!
G4 Mac OS X (10.4.8)
G4 Mac OS X (10.4.8)Contact the iTunes Music Store customer support department through the form at the bottom of this web page and explain the problem to them. They should then issue a credit to your account.
And you might want to change your password to your iTMS account, just in case someone has indeed gotten access to your account. -
I purchased a song, an error occured...Now in the itunes store I can't purchase the song because it says its already purchased...but It is not in my library..
What do I do?Hey there jessaq!
I have an article for you that will help you to redownload any previous purchases you have made. The article can be found here:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
Thanks for using the Apple Support Communities!
Cheers,
Braden -
I am on a PAYG Everything Pack but have been charged for texts
Everything Pack is meant to give me Unlimited Texts but, on 28/07/15, I have been charged for texts to wife and son mobiles. Not happy. No point trying to find out via Twitter or Facebook as they won't tell you anything. No Live Chat facility.
Hi ,
I'm really sorry to hear about this - let me see if I can help, or at least point you in the right direction. So, you may want to contact the EE Customer Service team over the phone, if you don't think Twitter or Facebook will be able to resolve this for you. I'm not sure why you would have been charged - unless it was a premium service, for example you were texting a charity to make a donation, but I can see you say it was just your wifes & sons mobile number, so yeah... contacting EE directly is probably the best course of action. They'll definitely be able to help you with this one. Here's how to get in touch with the EE Customer Service team:
If you'd prefer to talk to someone, you can dial:
150 from your EE mobile phone
If you're ringing from another phone, it's 01707 315000
For handy text codes & more, check out this page: http://ee.co.uk/help/get-in-touch Good luck,Titanium Was my post helpful? Please take 2 seconds to hit the 'Kudos' button below -
HT3702 I have been charged for a transaction I did not make
I have been charged for a transaction I never made not a big purchase but not me
If these charges are being made to a credit or debit card, the most immediate thing you need to do is to call your credit card company or bank and report the unauthorized charges. That company can contact Apple if they need additional information.
Next, log into your iTunes Store account and see if the purchases are reflected in the Purchase History. If they are, immediately change the password to your iTunes Store account, making sure it's not something easily guessed or looked up. Then go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
If the charges are not reflected in the Purchase History, then it's most likely a fraudulent charge to your credit card directly rather than an unauthorized purchase through your iTunes Store account and it will be up to your bank to handle.
Regards. -
I Think someone has hack into my iTunes account I don't know how this happened or how to stop it I changed my password but still was afraid so I made a new iCloud but I don't know how to use it with iTunes my old one keeps popping up does anyone have any answers please help
Certainly. If someone has hacked his Apple ID, they could use it on a different device, and could send messages as him. These messages would sync to his devices as well. Of course, use of an Apple ID on a different device causes a warning message to appear on all other devices using that Apple ID, saying that the Apple ID is being used on a new device. He may have simply dismissed that message without reading or understanding it and has forgotten all about it.
Or, of course, he might have sent the messages and be trying to deny responsibility... Can't rule that out, but what he's saying is indeed possible. -
Using the Egg vs Chicken app yesterday I tried to purchased a bucket of stars in the app for $15.99, however, the stars didn't appear but I have been charged for them, twice! How do I go about getting a refund or getting the stars?
Does the app have an IAP download option, and/or is there any help on the developer's website ?
If not then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
I have atempted to gift a song to someone. I have been charged for it but it was not received. I tried to re-gift it and was charges a second time but the recipient still has not received it. How can I get the song to her or my money back?
First, have the recipient check any anti-spam filters that may be present on her email account or in any email application to make sure that messages from Apple aren't being blocked. If she is sure that is not the case, go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards. -
I purchased an iBook and when I try to download it I get sent in a circle. Message pops up that it's already been purchased & I need to go to store to download but it never downloads, stays in pause mode. I have been charged for the book but can't retrieve it. I've successfully purchased books before without trouble.very frustrated
Hi Peggs,
Try this:
Open your iBooks app on your iPad
Select the Store Button at the top
Select Purchased at the bottom
You will see your AppleID on the right at the bottom, then Redeem, then Support
Click on your Apple ID, and when the AppleID window comes up with the options, Sign Out
Then Sign In again and try redownloading your book
Hope this helps!
Cheers,
GB -
Hi, How do I contact Itunes? I have been charged for items I have not ordered or authorised?
You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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