HT1657 If you rent the wrong movie and don't download it can you receive your credit back?

I have purchased 2 iTunes movies to watch on a trip and have decided against 1 movie which has not even started to download. Can this be cancelled?

All purchases are considered final whether you download them or not. You can try contacting iTunes support, but they might not give you a refund or credit : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

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HT1657 how to cancel a rental if I rented the wrong one and haven't downloaded it

I wanted to rent iron man 2 and somehow ended up getting iron man 1 but it hasn't downloaded yet. Is there a way to fix this? I clicked on Iron Man 2 but the first one is trying to download....please help!

The terms of sale for the iTunes Store state that all sales are final so there may be nothing you can do other than accept the download and then pay to rent the correct movie. You can contact the iTunes Store, however, explain the reason for your request, and ask:
http://www.apple.com/support/itunes/contact.html
It's possible they'll make an exception for you.
Good luck.

I can't downloamd Things just because I forgot the security questions and I I'm putting the security questions the wrong answers and they blocked me how can I unblock it

I can't downloamd Things just because I forgot the security questions and I I'm putting the security questions the wrong answers and they blocked me how can I unblock it

Forgotten Security Questions/Answers
You need to contact Apple by:
1 - Use the Express lane and start here:
https://expresslane.apple.com
then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
or
Apple - Support -form iTunes Store - Contact Us
2 - Call Apple in your country by getting the number from here:
http://support.apple.com/kb/HE57
or
Apple ID: Contacting Apple for help with Apple ID account security
3 - Use your rescue email address if you set one up
Rescue email address and how to reset Apple ID security questions
For general information see:
Apple ID: All about Apple ID security questions

HT203261 When i open my email it comes up with The user name or password is incorrect. This has only come up in the last day. As far as I am aware the user name and password is correct. Can you please advise.

My email has been working fin. however In the last day or so when i open my email or send an email it comes up with,
The user name or password is incorrect. As far as I am aware the user name and password is correct. Can you please advise.
Declan Jackson

Try going into Settings > Mail, Contacts, Calendars and select that email account and try re-typing in the account's username and password

HT201303 I bought a gift card in my account and introduced new, but asked me to enter the account once again I do not remember which email account is not recorded it, but I have the card number and PIN for my account Can you help me?

I bought a gift card in my account and introduced new, but asked me to enter the account once again I do not remember which email account is not recorded it, but I have the card number and PIN for my account Can you help me?

iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html

HT204088 I bought a gift card in my account and introduced new, but asked me to enter the account once again I do not remember which email account is not recorded it, but I have the card number and PIN for my account Can you help me?

I bought a gift card in my account and introduced new, but asked me to enter the account once again I do not remember which email account is not recorded it, but I have the card number and PIN for my account Can you help me?

Help you what?
We are itunes users just like you.
Not sure I understand your question.
Please explain.

Purchased the gift card in my account and introduced new, but asked me to enter the account once again I do not remember which email account is not recorded it, but I have the card number and PIN for my account Can you help me?

Purchased the gift card in my account and introduced new, but asked me to enter the account once again I do not remember which email account is not recorded it, but I have the card number and PIN for my account Can you help me?

I'm sorry, I do not fully understand your question. However if you are looking for the email address which you have used for your iTunes account, you can find this out by using the "get info" command on any items you have previously purchased from iTunes and navigating to the summary tab.

HT201302 Hello,I have downloaded photos from my ipod touch following the instructions but it doesn't download videos.Can you help please?

Hello,I have downloaded photos from my ipod touch following the instructions but it doesn't download videos.Can you help please?

doesn't download videos
I seen so many of these post for windows users.
Try my little "trick" (must be running iOS 4.3 or better)
Download the app "Download Manager Lite" (FREE) or "Download Manager" Full ($ 1.99 USD)
After downloading, transfer it to iTunes
iTunes Store: Transferring purchases from your iOS device or iPod to a computer
After transferring, Go to your iDevice (on itunes), to the apps page, scroll down, you can add/save videos and/or files.
Click on "Add", find the folder of which your movies are being downloaded. Its much faster than syncing from itunes.
You can do the wi-fi transfer, the best part is that you don't have to be connected to the same wi-fi.
You will get 2 different URLs you need to type on your computer. Type the Web URL not the ftp URL. After that, you should have access to the app, without the need of itunes.
Click on Add, find the folder of where your movies are stored, faster than syncing with iTunes.
HOPE THIS HELPS.

Creative cloud download fails at the very end and won't complete [was: can you PLEASE help me?]

as the title says when i download creative cloud it fails at the very end and doesnt let me download it? PLEASE HELP!! ill do anything

The problem is that none of us are in the same room looking at the same computer you are looking at. Also "Please help" is not very descriptive and won't invite help. "Filename.zip won't download" is better.
We need to know what your operating system (Windows 7 or Mac 10.8) CPU/ram tells us if you meet system requirements.
Next detail what you are doing, link us to what web page are you downloading from and what link are you clicking to download the file.
Sometimes browsers can have pop-up or script blockers. You might try another browser. IE, Safari, or FireFox.
Once we know exactly what file you want,we can give you an alternate download link.
Gene

Ihave had to buy 2 chargers due to the fact that the square adapter was left behind,,, the charger is the same color as the face plate and was not noticed. Can you buy just the square adapter instead of the whole unit?

I have had to buy 2 chargers due to the fact that the square part of the adapter separated from the cord and was not noticed and left behind in the hotel (same color of the faceplate)
Can you purchase this part separate from the complete unit.?
This is a very costly design issue. i'm sure many have done the same.

Apple does not sell the power adapter separately from the cable. If it was the power adapter that was taken - I'm not certain from the way you phrased things - you'll have to buy both:
http://store.apple.com/us/product/MB352LL/C
If it's the cable you're missing, you can buy that separately:
http://store.apple.com/us/product/MA591G/B
Regards.

HT1657 i have rented (the lucky one) and i have been charged with 3.99$ but the movie is not downloaded it says error each time i try to download it . please help

please help me with my problem

What did you use to download it with? iPad? iPhone? Computer?
If it's an iPad/iPhone, play it using the videos app.
If on the computer, look on the left side of iTunes in the library under movies.

Ryanair 'flights' dialog box does not load; all the rest works, and in Opera it works; can you help? it seems everything else works fine

Ryanair 'flights' dialog box does not load; I tried in other languages too, it is the same error; it works fine with opera browser in this very same computer I am writing in; please help, if you can; it worked up to two months ago, then I don't know, too long has past from last time I used ryanair, and the rest works all fine, it seems... thanks so much for your time,

Start Firefox in [[Safe Mode]] to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes). 
See [[Troubleshooting extensions and themes]] and [[Troubleshooting plugins]] 
 
If it does work in Safe-mode then disable all your extensions and then try to find which is causing it by enabling one at a time until the problem reappears. 
You can use "Disable all add-ons" on the [[Safe mode]] start window to disable all extensions. 
You have to close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

HT1657 I rented a few movies and downloaded them to my computer. Before they had been viewed, I updated my iTunes software and the movies were no longer in my library. How can I access the movies as I have already paid for them?

I rented a few movies and downloaded them to my computer. Before they had been viewed, I updated my iTunes software and the movies were no longer in my library. How can I access the movies as I have already paid for them?

Try here > iTunes Store: Transferring purchases from your iOS device or iPod to a computer
iCloud doesn't support movies...
iCloud backs up your:
Purchased music, TV shows, apps, and books
Photos and video in the Camera Roll
Device settings
App data
Home screen and app organization
Messages (iMessage, SMS, and MMS)
Ringtones
From here > Apple - iCloud - Store and back up your content in iCloud.

IMac Computer using 10.7.5, running iTunes 11.1.5, and using an iPad 2 with os 7.1 . I have over 300 movies in my library and when I share using video on the iPad, the titles covers are all on the wrong movies. How do I fix this?

iMac Computer using 10.7.5, running iTunes 11.1.5, and using an iPad 2 with os 7.1 . I have over 300 movies in my library and when I share using video on the iPad, the titles covers are all on the wrong movies. How do I fix this?

Hi Michael,
I'm glad iTunes is working now! If you want to locate iTunes plug-ins on your computer, you can find them in the following locations (you may not have the iTunes Plug-ins folder if you do not have plug-ins):
Mac:
/Users/username/Library/iTunes/iTunes Plug-ins/
/Library/iTunes/iTunes Plug-ins/
One thing I also wanted to mention is that the "Users/username/Library" is hidden in Lion and Mountain Lion. You can access it using these steps:
OS X Mountain Lion: What is the Library folder?
The Library folder contains files used by OS X and your apps, including your personal fonts and preferences. The Library folder is hidden. If you need to open it, make sure you are in the Finder, hold down the Option key, and then choose Go > Library.
You can find the full article here:
OS X Mountain Lion: What is the Library folder?
http://support.apple.com/kb/PH11395
All the best,
Sheila M.

HT1657 rented The Amazing Spiderman and it froze and could not see the end. I am requesting a refund.

I rented The Amazing Spiderman and th e movie froze and I could not see the ending. I am requesting a refund.

These are user-to-user forums. If you can't get it to play then use the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that film and use the 'Report a Problem' link.
If that doesn't work (for some people it's been taking them to this site on a browser instead of showing a form in iTunes) then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

HT1657 If you rent the wrong movie and don't download it can you receive your credit back?

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