HT1657 Ive rented a movie and itunes told me it was ready to watch but when i hit play nothing happens???

Its been over 10 minutes since ive hit play and still nothing what am i doing wrong?

How to report an issue with Your iTunes Store purchase

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When I close Firefox and then come back to it layer a box comes up that says it's already running. It ays to close Firefox first but when I hit close nothing happens and the box comes up again. I have to shut down my computer and restart to get into Firef

When I close Firefox and then come back to it later a box comes up that says it's already running. It says to close Firefox first but when I hit close nothing happens and the box comes up again. I have to shut down my computer and restart to get into Firefox again. If I can't get this fixed I will start using someone else. Someone told me a way to close Firefox but I forgot what they said.
== This happened ==
Every time Firefox opened
== a couple of months ago

Hello Brian.
You don't need to restart your computer to open Firefox again: you just need to close it manually through your application manager (CTRL+SHIFT+ESC in Processes tab). Anyway, hopefully this support article is what you need:
http://support.mozilla.com/en-US/kb/Firefox+hangs
What's probably happening is that you may be having a problem with some Firefox add-on that is hindering your Firefox's normal behavior. Have you tried disabling all add-ons (just to check), to see if Firefox goes back to normal?
Whenever you have a problem with Firefox, whatever it is, you should make sure it's not coming from one of your installed add-ons, be it an extension, a theme or a plugin. To do that easily and cleanly, run Firefox in [http://support.mozilla.com/en-US/kb/Safe+Mode safe mode] and select ''Disable all add-ons''. If the problem disappears, you know it's from an add-on. Disable them all in normal mode, and enable them one at a time until you find the source of the problem. See [http://support.mozilla.com/en-US/kb/Troubleshooting+extensions+and+themes this article] for information about troubleshooting extensions and theme. You can troubleshoot plugins the same way.
If you want support for one of your add-ons, you'll need to contact its author.

I have Adobe Photoshop Album 1.0 & suddenly cannot send photos thru e-mail. It looks like it's working ok; but when I hit Send nothing happens and the program stops responding. Any suggestions?

I have Adobe Photoshop Album 1.0 & suddenly cannot send photos thru e-mail. It looks like it's working ok; but when I hit Send nothing happens and the program stops responding. Any suggestions?

I have starter 3.0 and cannot share pictures via outlook express. Evidently that version is discontinued and my outlook express does not support the MAPI that is required. I think the only solution is to upgrade to photoshop
elements or to send photos as attachment to your e-mail. I have the same problem using Zoom Browser EX sending photos via internet. I spent a whole day trying to resove this issue and have exhausted all options. Just like "Instant share" in HP image Zone that was replace by photoshop album starter 3.0 and now it is out dated.

I rented a movie on itunes and it says that it is ready to watch but it will not play

I rented a movie on itunes and a message popped up that said it was ready to watch. When I click on the movie it freezes and does not move forward. What is the problem? I have a macbook pro

Have you tried signing out and then signing back into your account on the iPad? Settings>Store>Apple ID>Sign Out. Restart the iPad and then sign in to your account again and then see if the movie will sync.
Another thing that you can try is transfer purchases from your iPad to the iTunes library and then try to sync.
I realize that you want to sync a movie from iTunes on your computer to the iPad, but I am just trying to think of a way to "reset" your iTunes account and get everything back in order again.
You tried restarting the iPad and resetting it as well? Quitting iTunes, restart your computer and then try again?
One other thing that is really a long shot but you can try it - and it works for third party apps that are crashing - download an app - any free app - that is supposed to reset some security issue in your iTunes account and maybe that would work in this case.

HT1657 i rented a move from iTunes...i was on a plane and tried to watch it, but got a message that there was a problem in accessing the iTunes store. i had a wifi connection, but had to buy internet access to watch the movie. is this normal?

i rented a movie from itunes. i was on a plane when i tried to access it...but got an error message saying "cannot access itunes store". i had a wifi connection but had to purchase internet to watch the movie on the plane. never had this problem with my ipad and never have it when i download tv shows. what's the deal with movies?

It's not normal, presuming that the movie downloaded completely, but it has come up from time to time. I've not been able to figure out from the various posts why rentals work for most but in some cases insist on a connection to the iTunes store. Go here:
http://www.apple.com/emea/support/itunes/contact.html
to report the issue to the iTunes Store. Perhaps they can provide an explanation, though you may just get canned and rather inapplicable replies about how to rent or download.
Regards.

HT1657 I rented a movie and now I cannot figure out how to watch it on Apple TV. We did the update yesterday. I used to go under the "Movies" tab and click Play. It has the original options now and when I click "Rent" it says already rented, not downlo

I rented a movie from ITunes yesterday and now I cannot figure out how to watch it on Apple TV. I have done this before, and to watch it later on, I would go back under the "Movies" option, find the movie, and there would be a Play option available. We did the update to Apple TV yesterday. Now when I go back to the movie, I see the original options. Preview, Rent, Buy, etc. When I click on Rent again, it says the movie has already been rented but not downloaded. It instructs me to go under Settings/Downloads/Check Downloads, but there is nothing under Settings about Downloads. I found an option to Check for Rentals, but when I click on that option, it just keeps searching, with no results. Any ideas? This worked before the update, even though it took forever to download a movie....

I had the same issue with my apple tv 3rd generation. I rented Sinister and selected the "rent and watch now" option. Half way through the movie I accidentally pressed the menu button. When I looked for the rented movie on my apple tv I could not find it. Not even above the movie pannel where "purchased" and "top movies" comes up on the main menu. the apple tv suggests to go to settings>downloads but I don't have that option. I did go to settings> itunes store> check rentals but that didnt work either. It took too long to even check. Thank you because this SOLUTION worked great.
SOLUTION: How to reset apple tv 3 3rd generation to view rented movies:on the apple tv remote: press and hold "menu" to go to the main menu. Select SETTINGS> GENERAL >RESET >RESET ALL SETTINGS. After the apple tv resets, input all your information again and your rented movies should be visible when you cruise above the "movies" section. THANK YOU!!
Apple needs to solve this issue because honestly it took me 3 hours and a half to watch a movie that only lasted 2 BECAUSE I wast trying to solve the issue, reseting and all. blahh.

Rented a movie on iTunes, still had 27 days till it expired but when loaded it to watch, said it had expired. Was not able to watch movie on trip. Later on, came back as being able to watch movie. What is happening here?

I have an iPad 2. So does my wife. We recently went on a trip and downloaded movies to watch on the plane. My wife watched 3/4 of her movie and then fell asleep for an hour. When she went back to watch the remaining last quarter of the movie, it said it had expired. It also said that all the other movies that she had downloaded within the past 2-3 days had expired. I had a similar problem with a movie I rented. I went to view it and it came up and said it couldn't load the content and then said the movie had expired. I wasn't able to watch the movie on my flight which was quite annoying. Since returning home later in the day, I still had it saying it was expired, but now it is coming back and saying I have 27 days (which is correct). What is going on here? Someone at the apple store in NYC said to close the app but I find I don't even know how to do that anymore with the new version. Used to be you double clicked on the button and then got a minus sign which allowed you to close the app. It doesn't do that anymore. I also tried turning the iPad off for at least 5 minutes and trying it again and that didn't work either. Anyone else had this problem? Can anyone tell me why this is happening?

force quit app. double click home button and slide app up and off page
Peace, Clyde

When I purchase movies from Itunes I am unable to view them. But when I rent a movie it is viewable. Why is this?

When I purchase movies from Itunes I am unable to view them. But when I rent a movie it is viewable. Why is this?

Heres what I don't like about VLC, but at least the files are viewable...somewhat.
1. You can't flip the image 90degrees, needs to have a rotate feature for sure. This needs to have keyboard shortcut so vids can be rotated easily as one may have shot video horizontally and vertically in the same take.
2. Opens file to a very large window, most of it off the screen, it should REMEMBER what you resized it to, so the next time a video is played you don't have to drag the window back on the screen so you can get to the resizing handle in the lower corner.
3. Doesn't buffer while playing, so the movies are extremely erractic, starting and stopping every 3 seconds, highly annoying.
OK so maybe my PC is too slow, its a dual processor 486 Hyperrthread 2.8G but I only have 2Gigs of memory, however, bettery than 50% of the memory is still available while playing a vid (memory is checked every 4 seconds with a program), but I have 90-100% CPU useage going on while playing.
Maybe I should think about a new computer.

When you rent a movie and downlaod it do you need internet to watch it

when you rent a movie and downlaod it do you need internet to watch it

In the interest of full disclosure, I can tell you that I have gotten inconsistent results from this. There have definitely been times when I have a fully downloaded iTunes rental and have gotten a message saying an Internet connection is required for authentication when trying to view it offline. Last week, however, I did the same and had no problem watching one without Internet. Perhaps they changed the policy recently, or else there is a bug somewhere in the system.
Do note, however, that the following Apple support article states that an Internet connection is needed to authorize playback of movie rentals on the iPad:
http://support.apple.com/kb/HT4095

I rented a movie on iTunes via iPad with the intention of watching it on AppleTV later at home. Why isn't this showing up in my account on AppleTV?

I rented a movie on iTunes via iPad with the intention of watching it on AppleTV later at home. Why isn't this showing up in my account on AppleTV (or in iTunes on my computer for that mater)? Apple promotes the rental service as being able to allow viewers to watch, start/stop, content on all account related iOS devices.

D3NC wrote:
Apple promotes the rental service as being able to allow viewers to watch, start/stop, content on all account related iOS devices.
It would be nice but I've never seen them explicitly advertise that.
Can I play my rental on more than one device?
If you download a rented movie on your computer: You can transfer it to a device such as your Apple TV (1st generation), iPhone, iPad, or iPod if it’s a standard-definition film (movies in HD can only be watched on your computer, iPad, iPhone 4 or later, iPod touch (4th generation or later), or Apple TV). Once you move the movie from your computer to a device, the movie will disappear from your computer's iTunes library. You can move the movie between devices as many times as you wish during the rental period, but the movie can only exist on one device at a time.
If you download a rented movie on your iPhone 4 or later, iPad, iPod touch (4th generation or later), or Apple TV: It is not transferable to any other device or computer.
from:
http://support.apple.com/kb/HT1657

Rented a movie and paid for it, cost was deducted but no record of purchasing movie anywhere

rented a movie and paid for it, cost was deducted but no record of purchasing movie anywhere

did you download it? it wont show up unless you do

HT204370 I purchased a movie yesterday and started the download. The download seemed to hang up at about 90%. Finally, it showed that it was ready to watch, but the movie will not play. Download is apparently corrupt. How do I get a working version?

I purchased a movie yesterday and started the download. The download seemed to hang up at about 90%. Finally, it showed that it was ready to watch, but the movie will not play. Download is apparently corrupt. How do I get a working version?

Depending upon what country that you are in (films can't be re-downloaded in all countries) then try deleting the film from your iPad and redownload it via the Purchased tab in the iTunes store app (or the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes).
If you aren't in a country where you can re-download films, or if you have problems with the re-downloaded version, then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via the Store > View Account menu option and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that film and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).
If the 'report a problem' link doesn't work (it's been taking some people to this site on a browser instead of showing a form in iTunes) then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

Hello and good afternoon, my IPod Touch is neither in windows explorer nor in iTunes to be seen. When I turn my IPod on, i shall connect it to my computer; but when I do so, nothing happens. What can I do, please ???

Hello and good afternoon, my IPod Touch is neither in windows explorer nor in iTunes to be seen. When I turn my IPod on, i shall connect it to my computer; but when I do so, nothing happens. What can I do, please ???

Take a look at the troubleshooting steps provided by Apple in this support article:
http://support.apple.com/kb/TS1538
Hope those help.
Your iPod touch will never appear in Windows Explorer, by the way. It doesn't have the "disk mode" that the older iPods did.
Regards.

I can't log into my iTunes account. I logger out a few days ago to trouble shoot because I was trying to redeem some iTunes cards but when i pressed redeem nothing happened. Now when i press sign in and then choose existing Apple ID, nothing happens

I can't log into my iTunes account on my iPhone 5s. I logged out a few days ago to trouble shoot because I was trying to redeem some iTunes cards but when i pressed redeem nothing happened. I then tried to log back in immediately afterwards. I was unable to do so. After clicking "sign in" at the bottom of the apps main page, it brought up another menu where I clicked "Choose existing Apple ID". After pressing this the menu disappeared and nothing happened. I tried this multiple times and received the same result each time. I tried the other available option of creating a new AP ID to log in with and that one worked perfectly fine. I am clueless as to why the log in for me is either not able to load or just completely blocking me from getting back into my iTunes account on my phone. Not only can I not listen to the music I currently have, but I cannot log in to purchase the new music that I wanted to with my unused iTunes gift cards

I have the same problem too and tried alot of things like time zone , restarting or changing DNS of wifi connection to 8.8.8.8 still nothing happens .. !!
iPhone 5s, iOS 8.3

The iTunes on my desktop is no longer recognizing any of my devices (iPads, iPods, or iPhones). I am unable to sync. And when I connect a device I am asked on the device if I "Trust this Computer". When I hit "Trust" nothing happens. Help?

The iTunes on my desktop is no longer recognizing any of my devices (iPads, iPods, or iPhones). I am unable to sync. And when I connect a device I am asked on the device if I "Trust this Computer". When I hit "Trust" nothing happens. Help?

Hello monkeymonkeydo,
To get this fixed use the steps found here:
iPod not recognized in 'My Computer' and in iTunes for Windows
Hope this helps.
~Julian

HT1657 Ive rented a movie and itunes told me it was ready to watch but when i hit play nothing happens???

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