HT1688 There is a problem with both iphones registered to me (my childrens) they cannot access (buy)songs or apps - we have tried to by answering security questions but will not allow me to reset
Neither our my kids iphones will allow them to purchse music or apps...it takes them to security questions which we tried to anwser but keep coming up wrong...will not allow me to reset them - help
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html
Similar Messages
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I am wanting to buy music from my account..I have had to change my password,which I did. Now it wants me to answer security questions. When I pick the question,it will not allow to type in my answers...I can't even do the rescue message..this is SO frustrating
Read the HT5312 page that you posted from, it has instructions for how to reset them i.e. if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then steps 1 to 5 half-way down that page should give you a reset link.
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use -
My wife's iTunes used ID will not work. Tried resetting the password, but email was not received. Tried using personal questions method, but would not accept the correct date of birth, so could not go any further. Has her iTunes ID been hacked? How can I fix this?
Thanks for that advice @randers4.
I linked through and submitted my info as a "topic not covered" in the iCloud section. After entering the serial number of my MBP it turns out I wasn't eligible for technical support (though I don't think this is hardware related support) and the final suggestion was to take my computer into an Apple store. I called my local Apple reseller and asked for assistance. The customer service rep was very nice but unable to help, so suggested I call Apple Support on 1300 321 456. I did so and, again, spoke to two very polite and helpful customer service people (I was transferred to security services). I didn't have to be on hold to speak to either rep for more than a few seconds! After trying a few different things, he worked out what was happening...
So, to cut a long story short, to solve the problem in my OP, all I had to do was log out of iCloud in my System Preferences and log back in using my current Apple ID. [Edited to add that I had to sign out of everything I was currently signed in to with my Apple ID before logging out and in again.]
Problem solved!
Message was edited by: NotBaconBits -
How can I reset my security questions to be able to access my account and purchases?
I have been told it is not possible, could this be true?Welcome to the Apple Community.
Start here (change country if necessary) and navigate to 'Password and Security', reset your security questions using the link provided, you will receive an email to your rescue address, use the link in the email and reset your security questions.
If that doesn't help, you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support. -
My I phone 4 won't restored saying there is a problem with the iphone. Appointment made but 5 days away. can anyone help in the meantime
You need to do as provided. If no change after restoring as a new iPhone or not from the backup, the iPhone has a hardware problem.
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"There is a problem with your Iphone..."
So I purchased my Iphone off trademe last year, it did not come with warranty ect.
About 3 weeks ago I dropped my iphone in water, I put it in rice + silica gels in a sealed zip lock bag for about a week.
It was working fine for about 2 days and it suddenly collapsed;
- it does not charge properly, the battery is always on either 1% or 100% but whenever I pull it out of the charger, it turns off immediately or stays on for about a minute or so and shuts off.
- It charges for a little whenever I plug it into my Mac, but then turns off after 5 min or so of charging and then blinks off and on with the apple logo continuously until I have to plug it into my wall charger.
- It does not function properly unless it is plugged into my wall charger. It works for about 15 min and then turns off, automactically turning back on with the IOS 6 start up screen. Whenever this happens I have to turn it back off and then on for it to return to normal.
- I have restored it once successfully, and it worked perfect, but I forgot to charge it over night and it went all funny again.
So now, I have tried restore it again. I connected my iphone to itunes, and my iphone successfully stayed on throughout the process of restoration. But then as soon as it finished, my iphone was supposed to restart but it started blinking on and off which made me have to connect it back to my wall charger. So now it sometimes works normally whilst connected to the wall charger, but usually it continues to turn off and on with the IOS 6 start up screen. When I slide the 'set up' slide, it comes up with the image of the USB cord and Itunes saying 'Connect to Itunes. And so, I do. But then it comes up with the very annoying message "There is a problem with your Iphone, please go to your nearest apple store...ect." on itunes, but in my iphone it says "Connected to itunes." but I have no idea what to do next? I can't put it into recovery mode because it doesn't charge properly on my mac, so it does not turn back on no matter how long I have charged it for.
I have NO idea what to do! And I need itunes to back up my phone!
Any help is very appreciated!
Does anyone know what I have to do to get my battery working normal again? And what I have to do to get my itunes to "not have a problem with my iphone?
Thank you!kaheejazminelee wrote:
...I have NO idea what to do! And I need itunes to back up my phone!
Any help is very appreciated!
Does anyone know what I have to do to get my battery working normal again? And what I have to do to get my itunes to "not have a problem with my iphone?
Thank you!
I hate to tell you this, but there is most likely nothing left on the phone to back up. If youdidn't have it backed up already, it's too late now.
As for getting it working again, make an appointment at the genius bar. You'll need to pay for an out of warranty replacement.
That one is almost certainly toast. -
Hi. I would really appreciate if someone could help me find a way to solve my problem. I bought a second hand iphone4 from my friend's friend. I fully trust my friend coz she said this iphone is working but it was handed to her lowbat so i get home i recharge it immediately and after charging it, i open and it shows to select language and country and i did select. After this it shows on the screen "Connect to itunes". Then i plug it in to my laptop and connect to itunes. It shows in my itunes " There is a problem with your iphone". Please visit the Service Answer Center to find answers to all your questions etc. To find your nearest Apple Store pls click here. I know i was so stupid to fully trust and paid before i check the phone. Can anybody pls help me with my problem.
It's probably broken. Is there an error number displayed by iTunes?
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My iphone 4 drop down after that it start showing apple logo i have restored it after that it shows searching on carrier signal and shows that Connect to itune... when i connect it to itune, message came that there is some problem with your iphone.Please help me out.
Hi ahsanikram!
I have an article here for you that can help you troubleshoot this issue with your iPhone:
iOS: Troubleshooting update and restore issues
http://support.apple.com/kb/ts1275
If you are still having issues after attempting the troubleshooting steps in the previous article, see the following article:
iOS: Unable to update or restore
http://support.apple.com/kb/ht1808
Thanks for coming to the Apple Support Communities!
Cheers,
Braden -
My iPhone 5 shows me there is a problem with your iPhone when it activate
I got iphone5 from my chinese friend and it was wraped (in other words its new)
And I cutted my micro SIM from my iphone 4 into nano SIM
But when I try to activate this, the signal is searching... and no service.
Also I tried through itunes to active my iphone and it shows me there is a problem with your iphone.
is it country lock problem or probably my SIM card problem or itself problem..
but when I tried without SIM card it shows me
There is no SIM card installed in the iPhone you are attempting to activate.
Please disconnect and insert a SIM card in the iPhone.
What should I have to do now?
Go to Apple store offline and diagnosis or go to mobile company and get nano SIM or something else...No, it wasn't jailbroken on iOS 5.1.1.
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TS3694 "There is a problem with your iPhone." (Restoring/Recovery issues)
So, the other day, I got my iPhone 4 wet (idiot, I know!). After drying it out in a bowl of rice for 24 hours, it seemed to start up just fine and when connected to iTunes, it prompted me to do a full restore to factory settings. I did just that, and after the restore software downloaded and seemed to install onto the iPhone, it began going through the setup process. It let me go through a few screens of setup (language, country, location services etc., before showing the connect to iTunes screen). Then iTunes displayed this message:
"There is a problem with your iPhone. Please visit the Service Answer Center to find answers to all your questions about service options, warranty and other processes in your country. To find your nearest Apple Store, click here."
There are no other options given on neither the phone nor iTunes.
I am out of warranty, have called Apple about replacement options, and was also advised to continue trying to restore. After 3 or 4 times trying to restore, with the same message, I am asking if anyone knows any other tricks before I go and fork out $169.99 for a replacement phone.
Thanks,
MikeHii mikeszalay,
I have exactly same issue, and my screen can show language and country after I restored for like 7 times.
My itunes is showing
"There is a problem with your iPhone. Please visit the Service Answer Center to find answers to all your questions about service options, warranty and other processes in your country. To find your nearest Apple Store, click here."
What did you do after this problem? did you successfully fix the phone? Cause I dont know what to do now, and my phone is also out of warranty : (( It will be a really great help if you could share experience!!
Thank you so much!!! -
i restore my iphone 3gs but after that iTunes show a message there is a problem with your iPhone, help me please
Yes. Talk to whoever replaced the battery. Sounds like they broke something.
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After I updated to iOS 6.0, iTunes tells me "there is a problem with your iPhone".
I'm stuck on the activation screen. I can only select language and country, then it tells me to connect to itunes. In itunes I get the "there is a problem with your iPhone" message. Also, my iPhone keep "searching" for my carrier (Telenor in Norway), but never finds it.
ThanksNo, it wasn't jailbroken on iOS 5.1.1.
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"There is a problem with your iPhone" Help!
Hey there!
So I have a an iPhone 3gs and I recently just got an unlocked iPhone 4 off ebay. I recieved it today and after turning it on, selecting my language and contury, it asked me to connect it to iTunes. That's when I get the message in iTunes: "There is a problem with you iPhone".
I tired restoring it to the newest firware (6.1.3), but afterwards I got the same message again. I tried switiching USB ports, using a different chord, and even connecting it to iTunes with my buddy's computer.
I understand the message says to take it to the apple store, but the phone is suppose to be unlocked, and all Apple will try is to activate it with a carrier (T-Mobile, AT&T, etc.)
Does anyone know a fix to this problem without going to the Apple Store? Thanks!
- Ale47099hi, turn off your iphone
connect it to your computer with itunes on
press and hold power button+cancel button together, (the round one at the bottom together )
Until you see itunes symbol and let it go
then it will come up on your itunes saying that your iphone has been found in restore mode
then you can restore it and make it work again
cheers -
There is a problem with your iphone after restore
there is a problem with your iphone message on itunes after phone restore
One thing you could do is to go into a dfu mode and restore your phone again
This is how u enter into dfu mode
Plug your device into your computer.
Turn off the device.
Hold the Power button for 3 seconds
Hold the Home button without releasing the Power button for 10 seconds
Release the Power Button but keep holding the Home button
Keep holding the Home button until you are alerted by iTunes saying that it has detected a device in Recovery Mode -
My iPhne is 4S, after I downloading the latest OS 5.1 and extracting and verifying, it came to a point on iTunes where it could not at all, activate my iPhone. A message popped up on iTunes saying - "There is a problem with your iPhone"; We're sorry, the iPhone you connected may be damaged and cannot be activated for service. We recommend that you visit your nearest Apple Store for more information. Please kindly suggest me how to do.
Not surprised that you took a paragraph from my post to repost the same issue.
It is a hardware/software fault which you'll have to get the iPhone replaced if you're under warranty.
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