HT1689 I tried to purchase an upgrade to a game and it says contact iTunes support. I do not know what section of support I should contact

I tried to upgrade a game but it says to contact iTunes support. Which support category should I contact?

Click here and request assistance.
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HT3702 When trying to purchase an app an error message comes up saying the info I entered does not match my banking info. The odd thing is, the $1.00 hold is shown immediately on my credit card acct. , so I obviously did enter it correctly. Tried 5 times.

When trying to purchase an app an error message comes up saying the info I entered does not match my banking info. The odd thing is, the $1.00 hold is shown immediately on my credit card acct. , so I obviously did enter it correctly. Tried 5 times. Any suggestions

When trying to purchase an app an error message comes up saying the info I entered does not match my banking info. The odd thing is, the $1.00 hold is shown immediately on my credit card acct. , so I obviously did enter it correctly. Tried 5 times. Any suggestions

HT3702 I am trying to purchase a"boost" in a game and this is the pop up i get "Please contact iTunes support to complete this transaction

I am trying to purchase a"boost" in a game and this is the pop up i get "Please contact iTunes support to complete this transaction
What do I do?

You can contact iTunes support via this page (these are user-to-user forums) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

I am trying to open a video in a website and it says, "This video is unavailable in safe mode" What setting do I need to change and how do I do that? Thanks

Apple OSX version 10.9.5
Processor 2.7 GHz Intel Core i5
I am trying to open a video in a website and it says, "This video is unavailable in safe mode" What setting do I need to change and how do I do that? Thanks

https://support.google.com/youtube/answer/174084?hl=en

HT4009 I'm trying to buy some crystals for my game and it says please contact apple support which doesn't make sense because earlier today it let me buy some. And I already checked with my bank and they said my card is good and I already restarted my phon

I'm trying to buy crystals on my game and it keeps saying please contact apple support and I've already tried turning off my phone and called my back and signed in and out of my iTunes account, nothing works please help

If you are getting a message to contact iTunes Support then you can do so via this link and ask them for help (we are fellow users on these forums, we won't know why you are getting the message) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT5312 im trying to purchase a movie off i tunes and its saying some security questions im trying to reset the questions because i cant remember the answers and im not recieving the email to reset them

hello, i'm trying to purchase things on my itunes account but it is saying answer the security questions but seeing as i made my account a few years ago i have forgotten what i put as the answers and when i send myself the email to unlock them i am not recieving the email so unable to unlock them. what shall i do to solve this problem?

The Best Alternatives for Security Questions and Rescue Mail
     1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
     2. Call Apple Support in your country: Customer Service: Contact Apple support.
     3. Rescue email address and how to reset Apple ID security questions.
An alternative to using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

I tried to synchronise my ipad cause i haven't done it for a long time but i didn't finishe it so my ipad shows a picture of my powercable and the logo for itunes... Anyone know what is wrong and how to fix it?

I tries to synchronise my ipad cause i haven't done for a long time but i didn't finishe it so now it's showing a picture of my powercable pointing at the itunes logo

Your iPad is in Recovery Mode.
Read this: http://support.apple.com/kb/ht1808
Follow the instructions very carefully.

I purchased 2 items on a game and it charged my credit card, it did not use my credits... why is that?

I purchased 2 Items on HR Battle 3D and it charged my credit card, when I have over $25.00 on my account with itunes. please tell me why that is??

1)Did you get a receipt via email for the our hase (my came through almost instantly) - if so there is a link on the email to "report a problem"
Or 2) Call apple (you might want to check first whether the charge went thru with your card company)

I purchased something in the sims game and it says i already purchased but the in app isnt downloaded? What does that mean?

I made a 20 dollar purchase and it didnt go through. When i try again it says my purchase has been made but it was downloaded in my in app store???

Howdy Marianamell,
It sounds like you made an in app purchase, the app shows you purchased it, but it isnt appearing in the app. I would reach out to our iTunes Store support directly with this article named:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Find the email receipt for your purchase.
Click Report a Problem under the app that is having the issue.
When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
Click Report a Problem next to the item you are having an issue with.
From the Choose Problem dropdown menu, choose the appropriate issue.
Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
Click Submit to have your issue reviewed.
Thank you for using Apple Support Communities.
Take care,
Sterling

Getting error message when trying to purchase LR5 upgrade download

Hi,
Just tried to purchase LR5 upgrade download. On the final step I received an error message.
Can someone please look into this?
Thanks, Marc

Get chat help with orders, refunds, and exchanges (non-CC)
http://helpx.adobe.com/x-productkb/global/service-b.html ( http://adobe.ly/1d3k3a5 )

HT201318 I'm trying to purchase a plan on my phone and it will only let me choose the $100. upgrade

I'm trying to purchase a plan on my phone and it will only let me choose the $100. plan which i dont need

Yes, but if you delete the iCloud account and start again, don't you have to wait 90 days for everything to start syncing?? I've been having this problem for months and no one seems to be able to figure it out. I used to have one Apple ID (which was not an email address) and then when iOS came along....and iCloud, they force you to use your email address as ID ....which actually sets up a SECOND Apple ID. I have a Mac, iPad, iPod touch and iPhone. the Apple techs tried to delete the iCloud accounts so that they all said the same thing (email address ID) but then I had to wait 90 days. the 90 days just passed and nothing is automatically syncing yet. I still think there are 2 accounts but if I delete all again.....it's going to be another 90 days (for security reasons, I was told). This is a real pain in the butt.

I've tried to purchase Mountain Lion but when I click 'buy' I get the message, "We could not complete your purchase. OS X Mountain Lion is not compatible with this computer." I'm using an iMac with Lion OS on it, Why is it incompatible?

I've tried to purchase Mountain Lion but when I click 'buy' I get the message, "We could not complete your purchase. OS X Mountain Lion is not compatible with this computer." I'm using an iMac with Lion OS on it, Why is it incompatible?

Your Mac must be one of the following models:
iMac (Mid 2007 or newer)
MacBook (Late 2008 Aluminum, or Early 2009 or newer)
MacBook Pro (Mid/Late 2007 or newer)
MacBook Air (Late 2008 or newer)
Mac mini (Early 2009 or newer)
Mac Pro (Early 2008 or newer)
Xserve (Early 2009)
From here > Apple - Upgrade your Mac to OS X Mountain Lion.

Hello, I was trying to purchase an item in a game call 帝王三国! but it does worked first few times, but it isnt working anymore ! It tells me to contact apple store to purchase the item.

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Click here and request assistance.
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In the process of trying to purchase an app, it pops up and says please contact itunes to complete this tranaction

???????????????/in the process of trying to purchase an app, it pops up and says please contact itunes to complete this tranaction

You probably need to contact iTunes store support: http://www.apple.com/emea/support/itunes/contact.html.

TS1277 I am trying to purchase extra lives for a game app and a message pops up saying 'your purchase cannot be completed' go to a website for support???

I have tried to purchase more lives for a game app. It asks me for my password - I enter - it returns saying the purchase could not be completed - go to www.ipad support - How do I correct this?

You need to contact Support
http://www.apple.com/support/itunes/contact/

HT1689 I tried to purchase an upgrade to a game and it says contact iTunes support. I do not know what section of support I should contact

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