HT1725 I'm trying to buy songs on my iPad and it won't let me because of security questions but I forgot this so how do I resolve it?
I'm trying to buy songs on my iPad and it won't let me because of security questions but I forgot this so how do I resolve it?
Call Apple Care for your country and the 1st tier agent should be able to assist you or transfer your call to the Account Security team.
Similar Messages
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Please someone help
I forgot my answers to my questions. I am trying to buy an app and it says i need to answer my security questions but i forgot my answers. Can i change them or somehow find out what my answers were?You'll have to reset them. Go to https://appleid.apple.com, click on manage your account on the right, sign in, click on Password and Security on the left, look for the link to reset your security questions to the right. This will send a reset email to your rescue email address.
If you don't see this link, contact iTunes store support for help: http://www.apple.com/emea/support/itunes/contact.html. -
I tried to download content from an App and the Store was requiering my answers to the personal security questions. I tried to answer them a few times, an after that, a message showed, it said that I has no chances left to introduce my answers. I want to make new questions and answers to my account, how can I do such thing?
Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section of that article.
(89955) -
I'm trying to buy an app but since its my first time to puchase, theyre asking me to answer security questions but I forgot my answers. how can i find out my answers so I can purchase. please help. thanks
http://www.apple.com/support/appleid/
Start here. I ended up scheduling for them to call me to get my ID sorted out. -
I have a new laptop so I download again iTunes...the problem here is that I just got a cd and I tried to put it on my iPod and it won't let me, how can I fix this?
The iPod sees the new computer as a new iTunes library. You can only sync with one iTunes library. However, you can manage music among disfferent computers. See:
Using iPhone, iPad, or iPod with multiple computers -
airplay icon on ipad is gone, trying to play spotify on my ipad and use airplay to the Bose unit, it worked yesterday, but today the airplay icon is gone , how do I get it back
I just had the same problem. Took the first unit back and the problem is still occuring on the second one. I solved it by setting up again with the USB, but it keeps dropping out every few days.
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hi
i need help please . when i want to buy app from store ask me the security question
but i forgot the answer
so i need to the link to rest answer of security questionThe Best Alternatives for Security Questions and Rescue Mail
a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
b. Call Apple Support in your country: Customer Service: Contact Apple support.
c. Rescue email address and how to reset Apple ID security questions. -
I'm able to login apple store ,and I want to buy a software in apple store, it requires me to answer security questions but I forgot that, after sevaral attampts ,it was locked,it tells me that I must try after 8 hours.Is there any other option to solve?
http://www.apple.com/support/appleid/security/
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My itunes won't let me buy anything until I provide answers for my security questions but I forgot them! Where do I go to reset this?!
Rescue email address and how to reset Apple ID security questions
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I am trying to authorise my new macbook air for i-tunes and it won't let me. I try to de-authorise all the other computers and it says I can only do this once a year and have to wait until the 7th Feb. It does not give me an option to authorise this computer
Always remember to 'de-authorize' you computer when selling or sending for service. If sending for repairs you might not get the same mother board or HD back and some how this counts as an authorized computer against your count.
MJ -
how can i buy a song i already bought? the web page says purchased and won't let me purchase the song again?
See Kappy's previous discussion.
HT5312 How to recover security...: Apple Support Communities -
I'm trying to buy games for my new ipad and it won't let me
I'm trying to buy games for my new ipad and it keeps asking me security questions and I never answered them before?? And when I said for got it sent it to a unknown email Los help thank you
Hi Noahvance3,
I apologize, I'm a bit unclear on the exact nature of your issue. If you are unable to make purchase due to a forgoteen Apple ID password, you may find the following article helpful:
Apple ID: If you forget your password
http://support.apple.com/kb/ht5787
Regards,
- Brenden -
I was trying to buy something on itunes but it said i had to type in my security questions in first. I forgot them. And I don't know my rescue email password.
If you can't get that password reset, go back to the article you asked this question from and pick a method of contacting Apple. Posting in these boards isn't one of them.
(116500) -
I tried to change my rescue address, since it is outdated, and was not receiving any of the emails from Apple to this faulty address regarding resetting my security questions.
I cannot proceed in regaining full use of my account to make purchases if I do not reset my security questions, and I cannot reset them without receiving such an email, and I have no idea how to change my rescue email. The Apple ID support section of this site was unfortunately unhelpful and led me in circles.
Please help me to change my rescue email address!
If it helps, a few months ago I changed my primary account email, and my old primary address is my faulty rescue address now. It is no longer on my list of addresses but continues to show up as my rescue address.
An additional portion of my question: Is it possible, if I terminate one Apple ID, to move purchases made on that ID, to a new ID? I'm not sure if it's a violation of the terms and conditions if DO NOT keep the purchases on two accounts simultaneously.Alternatives for Help Resetting Security Questions and/or Rescue Mail
1. If you have a valid rescue email address, then use this procedure:
Rescue email address and how to reset Apple ID security questions.
2. Fill out and submit this form. Select the topic, Account Security. You must
have a Rescue Email to use this option.
3. This is the only option if you do not already have a valid Rescue Email.
These are telephone numbers for contacting Apple Support in your country.
Apple ID- Contacting Apple for help with Apple ID account security. Select
the appropriate country and call. Ask to speak to the Account Security Team.
4. Account security issues almost always require you to speak directly to an
Apple representative to securely establish your identity as the account holder.
You can set it up so that Apple calls you, either immediately or at a time
convenient to you.
1. Go to www.apple.com/support.
2. Choose Contact Support and click Contact Us.
3. Choose Other Apple ID Topics and choose the appropriate topic for
your issue.
4. Follow the onscreen instructions.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
Apple ID- All about Apple ID security questions. -
I am trying to purchase app from app store and its asking me to answer my security questions which I dont know because I never set them up in the first place! How do i get passef this or change it to reset my own security questions??
Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in that article.
(88522)
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