HT1766 Forced to bring PC laptop back to factory condition.  Reloaded Itunes, Iphone app image on ITunes is faded, unable to manipulate.  Right clicking the device & clicking on backup doesn't let me manipulate my data.  How do I fix?

Prior to the need to strip my laptop, my Itunes/Iphone backup and synch happened with ease.  On the reinstall of Itunes, and the provision of my ID and password, I find that I can see a faded (greyed out) version of my apps, but I can't move them within Itunes, which I usually do to pop them in category folders.  The songs and ring tones on the Iphone do not show in Itunes either.  Any suggestions?
The phone functions fine by itself.

Syncing to a new iTunes library or computer will erase your iPhone. Only if you back up your device manually before syncing, you can restore it from that backup again. A manual backup does not include the sync process.
Here's what to do:
Disable autosync in iTunes, connect your iPhone to your new computer and right click on it in the device list and choose backup. iTunes will backup your device without syncing.
Transfer your purchases the same way, choosing "transfer purchases" this time.
When you connect your iPhone for the first time, all media content will be erased. But you can restore your settings and app data from your manual backup afterwards.
Don't forget to set up at least one contact and event on your new computer to be able to merge calendars and contacts when you sync the iPhone for the first time.
Music is one way only, from the computer to your device, unless you bought the songs in itunes and transferred your purchases.
There is 3rd party software out there, but not supported by Apple, see this thread:http://discussions.apple.com/thread.jspa?threadID=2013615&tstart=0
About backups and what's saved: iTunes: About iOS backups
How to back up and restore:http://support.apple.com/kb/HT1414
How to download apps for free again:http://support.apple.com/kb/HT2519
Saving other data is also described here. How to back up your data and set up as a new device

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