HT1766 Icloud back up issue

I have iphone 5 and ipad mini; both does not back up neither automatically or manually although i purchased extra space and although they are plugged in and connected to wi fii

As long as you charge it connected to wifi overnight it will backup itself, or you can click backup now button in settings- icloud- storage and backup.

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HT1766 Icloud back up message blocking screen

I have a icloud back up message on my ipad, and it does not disappear when I hit OK, this is preventing me from using the touch screen , is locking the whole screen except the message area. How can I get rid of the message and using my ipad

Welcome to the Apple Support Communities
Hold Sleep and Home buttons until the phone restarts, so you will be able to use your iPhone again

TS3992 iCloud back-up issue

How do you fix the error code 'not backed up in 2 weeks' my iPad was plugged in, charged, locked and connected to Wi-FI. I went into my PC through itunes to manage the account and it shows backed-up. My iPad is totally locked and I can't do anything with it - not even turn it off to re-boot. Any ideas?

As long as you charge it connected to wifi overnight it will backup itself, or you can click backup now button in settings- icloud- storage and backup.

HT1766 iCloud back up

Dear sir/madam
I want get back iphone back up i was deleted it by mistake from my iCloud account because i purchase new iphone & i deleted my balck iphone 5 32GB form iCloud account i need it back because i has very important data

Sorry, if you deleted your iCloud backup, its gone...there's no way to get it back. If you still have your phone, you can create another backup. If you no longer have the phone, then your data is gone.

TS4036 icloud back up issue please help!

on my iphone4, settings, icloud - i am being prompted to enter terms and conditions before being allowed to do anything within icloud. when i click the link i get an error stating i am unable to connect to the server. how can i resolve this?

I know this is tough but you may have to Restore as New...
As to Losing your Photos... the iPhone is not a Storage Device...
If you Regularly Sync your iPhone... your Photos, Contacts, Etc.. will be on your computer...
So after a Restore as New they can be Re-synced to the phone...
You are probably aware of all this and it doesn’t help your particular situation...
But... if you don’t have a Backup you can use I don’t know what else to suggest...
maybe someone else has a better suggestion...

Icloud Back up issue

My Daughters IPAD has a message on screen that says "This IPAD hasn't been backed up in 2 weeks. Backups happen when this IPAD is plugged in, locked and connected to Wifi" and it has a box to tick OK
We have connected to Power Wifi is showing and it is locked and still nothing
If you press ok nothing if you try to turn it off you cant -
Help please

Hold Sleep and Home buttons until your device restarts, so you will be able to use it again

HT1766 Is there anyway to restore all photos, apps, etc onto an iPad using the most recent iCloud back up from an iPhone? I did a backup on my iPhone today but when I restored my iPad using that backup, only the photos in the photostream transferred to th

Is there anyway to restore all photos, apps, etc onto an iPad using the most recent iCloud back up from an iPhone? I did a backup on my iPhone today but when I restored my iPad using that backup, only the photos in the photostream transferred to the iPad?

In technical support, sometimes you have to make educated guesses. I'm sorry that you were offended.
iTunes does prompt when it is going to erase a device, and the message is clear.
She said in her message that she was able to successfully sync the old ipad. This indicated to me that itunes wiping the data was not an issue, because either it had been setup at the apple store (in which case it doesn't actually wipe the ipad despite saying it will*) (*based on a single case I saw), or because the itunes media folder was migrated.
Furthermore, my solution was to tell her how to backup her ipad (by either doing it manually, or as a last resort, by deleting the corrupt backup -- that she couldn't access anyway.)
I got that last part of the instructions from the "Taking Control of your iphone" book which I found samples of when I did a google search for "corrupted backup itunes".
She marked this as a solution, so it worked for her.

HT1766 After restoring yesterdays icloud back up one of my Apps has lost all its data. How can I get the data back as its important to me.

I accidentally added a passcode to my ipad mini after yesterdays IOS7 update. I then promptly forgot the passcode (I think apple secretly changed it really).
Its taken me 2.5hours to figure out how to reset my ipad after discovering there was no other way of getting into my ipad around the passcode.
Luckily my ipad backs up every evening to icloud so i had a new back up sat waiting for me.
Annoyingly, itunes wouldnt let me restore the factory settings as the "find my phone" thing was switched on. The only way to turn it off appeared to be via my ipad which I was unable to get into.
I eventually figured out how to restore it without this problem, by pressing the home button as I turned it on and then getting itunes to recognise it as a new ipad and restoring its settings that way.
Following this it was relatively simple to restore my icloud back up.
Everything appears to be here, my calander, my contacts etc. All my apps have been restored and Im yet to find any app that has missing data except for one (naturally the one that is most important to me).
This one app appears to have been returned to my ipad but it no longer has any data attached to it. I have lost everything. Payment info, Client info etc.
Is there any way of recovering the data. I presume its floating around the ether somewhere given I automatically back up to icloud every night.
Cheers

There's one other variable, although it shouldn't really come in to play but worth checking anyway. Is it possible that the backup was made using a higher version of iOS than the one you are running now? For example, if you were running the iOS 7 beta, then restored to version 6.1.3, the backup would not be listed as you cannot restore to a backup made on a device running a higher version of iOS. If that's the case, you would have to update to the same or higher version of iOS in order to access your backup.
Also, you can redownload apps and certain other purchased media (in most countries) as discussed here: http://support.apple.com/kb/ht2519.

HT1766 How to restore iCloud Back Up from an Older iPhone Model to New

I lost my iPhone recently. I purchased the latest version (my previous version was older model), and attempted to restore an icloud back up that had all my photos / music, but it won't let me. Keeps telling me my account has been locked, and to reset password, but I've already done all that / verified applied ID, etc. Not sure what I'm doing wrong, but I need to get my photos / music off of iCloud. I also pay for storage so I'm not sure why it's holding my stuff hostage.

Restoring from an older iOS to a newer iOS version is fine. It's going the other way that would be a problem.
You do need a late version of iTunes on your computer to be able to work with the new iPhone. The current iTunes version is 11.1.3. If your iTunes is old, download the latest from
http://www.apple.com/itunes/download

HT1766 Still do not understand if ICloud backs up my videos on my iPhone or just pics.

Does iCloud backing up videos from my iPhone or just pictures?

Ok it depends if your videos was paid
For from the iTunes store then yes it will be up in the cloud and you can access it anytime .
If the video was downloaded from another website and uploaded to your device ten iCloud will not back it up, but then you could do it by purchasing extra specs from I cloud . If u don't fully understand what am saying email me at [email protected] I hope I was helpful

I restored my iPhone 5 to IOS 7.1 on computer and tried to restore from icloud back up. It says "restore completed" but Apple logo keeps popping up every 5 seconds. It restored only contacts and sms. I can access the phone but have to stop if logo pops

I restored my iPhone 5 to IOS 7.1 on computer and tried to restore from icloud back up. It says "restore completed" but Apple logo keeps popping up every 5 seconds. It restored only contacts and sms. I can access the phone but have to stop if logo pops

Hello khanhlinh98,
I would recommend performing the following steps in order to stabilize your iPhone.
Will not turn on, will not turn on unless connected to power, or unexpected power off
Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
After at least 30 minutes, if:
The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see the battery icon in the upper-right corner of the screen. Then unplug the phone from power. If it immediately turns off, seek service.
The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
If the display turns on, go to step 4.
If the display remains black, go to next step.
Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
My issue is still not resolved. What do I do next?
Contact Apple Support.
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Cheers,
Allen

Why is my iphone 4s taking so long to restore my photos from icloud back up

i restored my phone from factory settings to icloud back up this all worked normally all my apps and everything restored very easily so did my photo streem however on my camera roll it just says downloding and non on my photos are there it just keeps saying dowloding how long will it take for my pictures to appear ? its been like this for hours !!!!! please help

It sounds like it's stuck. If you changed Wifi networks since starting the restore, this is probably the issue. Once you are at a location where you are going to be for a while, go to Settings > General > Reset > erase All Content & Settings > Erase iPhone. On the set up screens that appear next, connect to Wi-Fi and choose Restore from iCloud Backup and start the restore again. Stay on that same Wi-Fi next work until all of you photos are loaded and in Settings > iCloud > Storage & Backup you should see "Backup Now" indicating the restore is complete. If you see "Stop Restoring" then continue to stay on the same Wi-Fi until it is complete.
If you have been on the same Wi-Fi since you started restoring the first time and never went out of range, etc. then find another Wi-Fi network if that keeps happening after you try to restore once more per the instructions above.
iCloud: Restore or set up your iOS device from iCloud
If you need help restoring an iCloud backup

HT201269 I'm trying to restore my iCloud back up on my new iPhone 5s and keep getting "could not sign in your apple Id or password is incorrect. I noticed that the Id it's showing is not my complete email address. I've reset my password 5 times. It accept

I'm trying to restore my iCloud back up on my new iPhone 5s and keep getting "could not sign in your apple Id or password is incorrect. I noticed that the Id it's showing is not my complete email address. I've reset my password 5 times. It accepts my password when I install as a new phone. How can I resolve this so I can restore my back up?

Hello jwpg,
Thank you for the details of the issue you are experiencing after restoring an iCloud backup. I recommend the following articles for an issue like this:
iCloud: "Incorrect Apple ID or Password" alert when setting up iCloud after upgrading to iOS 7
http://support.apple.com/kb/TS5207
iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud
http://support.apple.com/kb/TS5223
Thank you for using Apple Support Communities.
Best,
Sheila M.

Can I restore my Notes from an iCloud back-up? if I synced with the Notes "off" in the iCloud settings?

I synced with the Notes "off" position in the iCloud settings since I didn't realize I had to specifically turn anything "on" to be synced. I had to wipe my iPhone for another issue and restored my contacts, etc, from my most recent iCloud back-up. Can I go back to the back-up and retrieve my Notes, or were they never sent to the cloud to begin with? If I can't, is there ANY way to get them back? And if not, can they be hacked by anyone wince they have all kinds of data that could be used for Bad Things.

I restored from iCloud, although the Notes thing was still "off'. I only just turned it on now, so if I re-restore, will I get my Notes back?
Thanks

TS3992 Icloud backs up only 3 notes out of many. Can anyone instruct me how to cackup all notes?

Icloud backs up only three notes out of many. Cab some body instruct me how to back up all notes? Thanks

Doing further research on this problem it seems it may (???) be a DNS problem. I read this thread
http://discussions.apple.com/thread.jspa?messageID=4547823&#4547823
and as it suggests on one of the problematical iMac's I set the DNS server settings in System Preferences to use these DNS:
208.67.222.222
208.67.220.220
The iMac in question now seems to be able to access most websites although it seems a fair bit slower than my Macbook Pro.
All of the Macs on my network have (from what I can establish) been getting their DSN info from the Airport Extreme which has in turn been getting it from the Astoria Networks ADSL router.
Although I appear to have found a temporary fix of some sort, what I don't understand is why, with 3 Macs which appear to have identical network settings, does my Macbook Pro have no problems accessing any websites whereas both of the iMacs can not unless I add these open DNS server addresses to System Preferences. It suggests to me there is some problem with either the ADSL router or the Airport Extreme handling or providing DNS for the 2 iMacs.
I'm a total non techie stumbling around on these issues, in a world where ISP or Apple customer support is next to non-existent, so any thoughts / suggestions would be very much appreciated!

HT1766 Icloud back up issue

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