HT1911 Hello I need to speak with customers services about charges on my iTunes account

How can I talk to a live person on charges

You can contact iTunes Support, and see what contact methods are available in your country, via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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Need to speak with customer service executive

Hello,
I just finished talking to customer service over the phone for 2 hours, and no results. So I am trying here.
Mid August I wanted to get nfl redzone, so I called customer service and they said I needed to upgrade my package. I was not interested in getting a new package, but the agent said it will end up costing less because he said I was paying too much before. So I agreed. My original Bill was $313.10 including verizon wireless. The bill for this month came to $374.14. So it did not come to less, but $61 more.
Today I called customer service to talk about what happen. After being on hold serveral times (around a hour total). The agent insisted it was Verizon Wireless that increased the bill and not fios. She said she will talk to Verizon Wireless with me. After being on hold for another 30 minutes, I believe she accidently (and I hope accidently) disconnected me and connected me directly to Verizon Wireless. Verizon Wireless did not have the solution (as it had nothing to do with them), and tried to connect me to Tech Support, also no solution. I asked for number to call to get the answer, and they gave me the original number, there was no way I was going to call that again. The process took around 2 hours.
After doing research on the bill, I believe I see where the problem is. Note, my bill is combined into one (Fios and Wireless).   The original guy I talked to in August said it would not cost anymore by upgrading the package.
My bill before the change in August looks like this:
Quad Play:                       150
     FIOS Voice                    30
   Fios TV                          50
     Internet                          20
     Wireless Share-700   50
Multi-room    53.99
Verizon Wireless              74.97
Total        278.96
My bill after change:
TriplePlay:                       129.99
     FIOS Voice                    30
   Fios TV                          64.99
     Internet                          35
Multi-room    53.99
Verizon Wirelss              124.97
Total        310.94
As you can see, the original guy said I would be paying less, but that was not the case.  And btw, not only was my monthly bill higher, I was charged another $20 for Partial month service change!!!
The problem is with a Fios increase, the wireless has always been 124, it was just separated in the original bill (50 and 74).
Anyway, I am very very very unhappy with how much time was wasted, and the fact that there was no solution, and the fact that my bill is higher, and the fact that I need to post here.          Can you please have an Executive customer service call me; otherwise, I think its time to move on.
Thanks

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

NEED TO SPEAK WITH CUSTOMER SERVICE REP -- Verizon sent my bill to collections

My name is Timothy. I would like to dispute a Verizon Wireless debt on a closed account. The account in question was opened in July of 2011 and suspended over the phone, due to unemployment, in the year 2013. Prior to the suspension of the aforementioned account, I was current on all payments, not once having any late payments associated with the account. I was told that suspending the account could be handled easily over the phone, however, I was uninformed at the time that the suspension of an account was only allowed for a certain amount of days before the account resumed repayment. I received no verbal, or written communication (e.g. bills, letters, e-mails) to inform me that the account had been resumed, so a debt continued to collect with the Verizon account without my knowledge. The phone never had service, even while I was apparently being charged, so I assumed my account was still suspended. I only became aware of this debt when I viewed my credit report through Credit Karma. Once discovering the debt, I then purchased a full credit report through all three credit bureaus and found that I have a debt to Verizon Wireless totaling $607.00 for the account in question. I now have a derogatory mark on my credit report, due to a bill that I did not know existed. I then attempted to contact a Verizon representative in order to dispute the charges, and I was unable to reach a human representative. I did however find the address for the Verizon Wireless NRO. I sent a my dispute letter March 30th, 2014, and have yet to hear from a representative. Therefore, I would like to request that I be contacted about the debt to discuss my options. I would prefer to speak to a person, rather than be shuffled around electronically or on the customer service line. Please help ASAP, as this is greatly affecting my credit, and thus various aspects of my life. I know that if I post my phone number on this forum that it will be edited out, so if any representative can email me, I will gladly provide my contact information as well as my account number (which I just found today by using a loophole I found on this forum to reach a human representative on the phone by calling the main customer service line, pressing 6, and then pressing 4.) Please make this process easier for me than it has been, as I am very displeased with the customer service I have received so far. Thank you, and I look forward to hearing from a representative.

Elector, I have seen you posting similar things to other posts throughout this forum. While I appreciate that you are trying to help, it seems that you did not read the entirety of my post.
I received no communication regarding this bill. Nor did the representative I spoke to about suspending the account tell me that there was a time frame for suspension. Nor was I informed that there is suspension with billing. There were absolutely no letters, no phone calls, and no emails about the charges, or about my account being sent to collections. The phone had no service, so I was unaware that it was continuing to be billed. It doesn't make much sense to be billed for a phone that I cannot use.
I do not appreciate you attempting to discredit my post (and others like it) by telling me there is absolutely nothing that can be done, when I have seen others in this forum, with the exact same problem, who have had their issues resolved. I will be persistent in finding resolution for this issue, because Verizon was not persistent in contacting me, despite the fact that I was a loyal customer who was always current on their bill until the suspension. Regardless, Verizon should have contacted me to tell me the bill was not in suspension anymore, and I would have gladly paid the bill, as I had with every bill prior to that. The issue is not non-payment, the issue is their lack of communication with their loyal customers.
People who try to invalidate customer complaints (without complete information on the matter) are the reason that Verizon can get away with negligent customer service, and I'm sure I'm not the only one who would appreciate it if you would only post in this forum if you have ACTUAL assistance to offer. Again, thank you for your help but I would prefer to speak to a Verizon Representative about this matter.

Hi, I bought my iPhone in Canada but have moved to Australia. I need to speak with someone at Apple Canada what is the best way to do this? Is there is an e-mail address?

Hi, I bought my iPhone in Canada but have moved to Australia. I need to speak with someone at Apple Canada what is the best way to do this? Is there is an e-mail address? When I call the Apple Canada number it says I can't call from my location.

In what way did you buy your iPhone? If you paid full price at the Apple Store then your phone should be provider unlocked and should work with practically any SIM card you choose to insert in it. If you bought it cheaper with a contract then it's provider locked then your best bet is to call your cellular provider in Canada. Be sure to note your IMEI number (Settings > General > About) as they're going to need it to do an unlock. Be aware they may or may not charge for this.

HT3702 I am being over charged need to speak with someone

I am being charges 5 extra times for one purchase need to speak with a representative

Most of the people on these forums, including myself, are fellow users - you can contact iTunes Support via email this page : http://www.apple.com/support/itunes/contact/ , click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I am having an issue and need to speak with a customer service rep.

I resently bought a Sony TV, it came with the TV the remote and batteries, a reference guide witch nothing was packaged, I also recieved the stand but no screws or hardware. I spoke with a rep ( Fermin) who gave me wrong info and sent me 1 screw, I then called back and spoke with another rep ( Eco) who was helpful in finding the parts and hardware that I needed, but what I recieved was the screws but no brackets ( witch ia called the neck). I called again and spoke with James who transfered my to Mel who told me she ordered the brackets for me and said it is to be expodited for a 2 day shipping, witch should have gotten here yesterday ( 8/6/15), but no shipment. I then called again today and spoke with Stewart who was able to tell me that the part was not in stock and I would have to wait another 7 to 10 business days. This is not fear for a customer to go though this on a TV that was manufactured in April 2015, I need to speak with someone on this issue being it is still not resolved, I also need some kind of compensation on this matter being I cannot return this TV given the time I have spent with Sony. I have a reference # E61563317 to back up all of my claims. I wish to be contacted on this matter or I will go public cause I am very upset at this.

Hi Josh,
Yes. This issue was resolved.
Thanks,
Colleen
COLLEEN GIBSON|Presidential Associate, Public Relations and Global Social & Digital Marketing
Bobbi Brown Cosmetics | 575 Broadway, 4th Floor NY, NY 10012
TEL: 646.613.5937
[email protected]<mailto:[email protected]>
cid:[email protected]
Follow Bobbi at: www.everythingbobbi.com<http://www.everythingbobbi.com/>
Follow us on Twitter: @BobbiBrown
Become a Facebook Fan: www.facebook.com/BobbiBrown<http://www.facebook.com/BobbiBrown>
Visit ELCPress.com for High-Res Images & Press Information

TS1702 I have been charged for something I did not purchase twice on the same day! I would like to speak with a human not a computer! I am considering canceling my itunes account. I need to speak with a human

I need help with my account! I need to speak with a real person!
<Edited By Host>

http://www.apple.com/support/itunes/
We're all just users here like you. It's also a very bad idea to post personal info like your phone number on a public board like this. (I've referred this post to a Moderator to have it edited out for your security)

Hello I have a problem with the iPhone 5 does not know the account activation lock

Hello I have a problem with the iPhone 5 does not know the account activation lock

You will not be able to access the device without the account activate lock password. IF you have the receipt and other proof of purchase you may have sucess with contacting apple and asking them for assistance. Depending gretaly on how much proof of purchase you have.
Good luck Friend.

TS1363 hello there im having trouble with my iphone it says connect to itunes but it wont show up on devices this is after i dun an update because upto then my phone was fine cud u help ?

hello there im having trouble with my iphone it says connect to itunes but it wont show up on devices this is after i dun an update because upto then my phone was fine cud u help ?

Hello aucksy,
Thank you for using Apple Support Communities.
For more information, take a look at:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
Have a nice day,
Mario

How can I charge my chinese iTunes account with a 25 euro gift card I bought in Germany?

How can I charge my chinese iTunes account with a 25 euro gift card I bought in Germany? Thanks.

iTunes gift cards can only be used in the store in the country in which they are bought - so if you bought a German iTunes gift card then you will need a German iTunes account. If you haven't got a German iTunes account then do you know anybody with one who could give/sell it to ?

How do I update my ipod touch with my new email address for my itunes account?

How do I update my ipod touch with my new email address for my itunes account? I recently changed my email address and updated it on my itunes account but now my ipod keeps asking me for the password associated with my old email address.

I did this and I still get a error message about either the
password or the email account is incorrect!

With the limit of 5 devices per itunes account, I am wondering if I can have 2 itune accounts on the same computer? We have many idevices and I am not sure how to manage them all.

With the limit of 5 devices per itunes account, I am wondering if I can have more than 1 itunes account on my computer?

The limit of five applies only to computers, not to iOS devices, if that's what you're concerned with. But yes, you can have content from up to five different iTunes Store accounts on any given computer or iOS device.
Regards.

TS1277 hello, I am trying to add get my computer authorized for my itunes account, but the store is not showing the "authorize your computer" tab...

hello, I am trying to add get my computer authorized for my itunes account, but the store is not showing the "authorize your computer" tab...

never mind... found it after finding someone else's answer to the same questtion. I liked the Alt S information, that was the greatest help. I was looking in the wrong place. That must be a common occurance.

I need to speak with a dreamweaver expert over the phone. Is there a number I can call?

I have used dreamweaver in the past (a few years ago now) and there are some very specific operations I know the program can do that I cannot remember how to do or what they are called. I have been looking through tutorials and FAQs and I just really need to speak to someone. Isn't there a real person that can help me with my problems??
A support number that is toll free in Canada would be SO SO helpful.
Thank you!

Hello Preran,
please excuse my procedure in Barry's thread: I NEED ADOBE SERVICE FOR A REFUND -- TONIGHT
http://forums.adobe.com/thread/1378968?tstart=0.
Becuase of your message from above I thought, that you could help Barry onto the right track too.
Thanks
Hans-Günter

I need to speak with a customer service rep to transfer a paid account to a different email.

The main user of this paid account left the company, so we are unable to access the main account. We would like to transfer the paid subscription over to a different email. I cannot figure out how to speak with a representative, as when I filled out information to "Contact Us" at 3:00pm EST it said that there were no custmer service agents avalable.
I would love to find out how I can speak with someone to arrange this.
Thank you.

Hi Josh,
Yes. This issue was resolved.
Thanks,
Colleen
COLLEEN GIBSON|Presidential Associate, Public Relations and Global Social & Digital Marketing
Bobbi Brown Cosmetics | 575 Broadway, 4th Floor NY, NY 10012
TEL: 646.613.5937
[email protected]<mailto:[email protected]>
cid:[email protected]
Follow Bobbi at: www.everythingbobbi.com<http://www.everythingbobbi.com/>
Follow us on Twitter: @BobbiBrown
Become a Facebook Fan: www.facebook.com/BobbiBrown<http://www.facebook.com/BobbiBrown>
Visit ELCPress.com for High-Res Images & Press Information

HT1911 Hello I need to speak with customers services about charges on my iTunes account

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