I need to speak with a customer service rep to transfer a paid account to a different email.

The main user of this paid account left the company, so we are unable to access the main account. We would like to transfer the paid subscription over to a different email. I cannot figure out how to speak with a representative, as when I filled out information to "Contact Us" at 3:00pm EST it said that there were no custmer service agents avalable.
I would love to find out how I can speak with someone to arrange this.
Thank you.

Hi Josh,
Yes. This issue was resolved.
Thanks,
Colleen
COLLEEN GIBSON|Presidential Associate, Public Relations and Global Social & Digital Marketing
Bobbi Brown Cosmetics | 575 Broadway, 4th Floor NY, NY 10012
TEL: 646.613.5937
[email protected]<mailto:[email protected]>
cid:[email protected]
Follow Bobbi at: www.everythingbobbi.com<http://www.everythingbobbi.com/>
Follow us on Twitter: @BobbiBrown
Become a Facebook Fan: www.facebook.com/BobbiBrown<http://www.facebook.com/BobbiBrown>
Visit ELCPress.com for High-Res Images & Press Information

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I am having an issue and need to speak with a customer service rep.

I resently bought a Sony TV, it came with the TV the remote and batteries, a reference guide witch nothing was packaged, I also recieved the stand but no screws or hardware. I spoke with a rep ( Fermin) who gave me wrong info and sent me 1 screw, I then called back and spoke with another rep ( Eco) who was helpful in finding the parts and hardware that I needed, but what I recieved was the screws but no brackets ( witch ia called the neck). I called again and spoke with James who transfered my to Mel who told me she ordered the brackets for me and said it is to be expodited for a 2 day shipping, witch should have gotten here yesterday ( 8/6/15), but no shipment. I then called again today and spoke with Stewart who was able to tell me that the part was not in stock and I would have to wait another 7 to 10 business days. This is not fear for a customer to go though this on a TV that was manufactured in April 2015, I need to speak with someone on this issue being it is still not resolved, I also need some kind of compensation on this matter being I cannot return this TV given the time I have spent with Sony. I have a reference # E61563317 to back up all of my claims. I wish to be contacted on this matter or I will go public cause I am very upset at this.

Hi Josh,
Yes. This issue was resolved.
Thanks,
Colleen
COLLEEN GIBSON|Presidential Associate, Public Relations and Global Social & Digital Marketing
Bobbi Brown Cosmetics | 575 Broadway, 4th Floor NY, NY 10012
TEL: 646.613.5937
[email protected]<mailto:[email protected]>
cid:[email protected]
Follow Bobbi at: www.everythingbobbi.com<http://www.everythingbobbi.com/>
Follow us on Twitter: @BobbiBrown
Become a Facebook Fan: www.facebook.com/BobbiBrown<http://www.facebook.com/BobbiBrown>
Visit ELCPress.com for High-Res Images & Press Information

Can i speak with a customer service rep

I have a few ipods each have differnt music from computers I have owned over the years. They are each accounts I set up with differnt emails. These are all me with my CC Date of Birth and address. Can i put all of may music under one account on this computer ? I would like to get a new I touch because I want all the music on one device. please let me know
jeff
<Edited by Host>

There is no way to merge Apple ID's.
You can load media from multiple Apple ID's onto a single computer share that with multiple iDevices.
None of this requires interaction from Apple... but it will require effort on your part.
Starting with authorizing a single computer for each of the associated Apple ID's.
Stop creating new Apple ID's every time you get a new device, there is no logical reason to do this. In fact, it's rather unintelligent.
Then connect each of your devices and tell iTunes what specifically to sync to those devices.

I would like to speak with apple customer service, they won't answer my call unless I pay 40 odd $ - not nice

I have a speck behind the screen - It is not a dead pixel, and its is no coffee spot - cause it would then be on the outer side - I went to the genius bar in NY and they agreed it was behind the screen. And nothing I would have been able to put it. The problem is they want $500 plus to fix it. Something I did not put there! the bigger problem is I am out of warranty - I got the 17' Mac Book Pro in Ny and a day later left the country and returned only last month, two years later. I noticed the speck only after 3months after my purchase. Its not big but its an eyesore. Especally when I work on Photographs and edit my films. I am not paying $40 just so customer service even agrees to talk to me. Sad but true

I got that part and yes it is totally my fault, I did show it to the apple rep. there, he had no idea what that speck/spot behind the screen was and how it got there, just like the rep. in NY at the genius bar, any way the rep. there wanted to take it in and open it up, and seriously speaking I was not confident in him, specially when he did not even know how or what it was. I had too much stuff already in there and I don't think they had that generation laptop there yet. Plus who wants his brand new machine opened/fixed that soon. Just in case I wanted to there would not be a resale value for that.
You would really have to look at it to wonder. Any way I serioulsy think its a good study matter. I did not even know that there were two films, or glasses on the screen - because it looks embeded. Until you see it you would not know but when you do it never goes. I am not a tech. but if I were I would definitely want to get to the bottom of it. Maybe I should just pay Apple to figure the issue, but am afraid that $40 plus would jsut go towards nothing as they would then tell me to pay the fixing charges and believe me its just a speck I wish I had never noticed other than the fact that I keep thinking I should move back to Sony. I mean I love ripping out my Macbook Pro at film meets. And I do need a faster machine soon.
Thanks for your response and stand for Apple, but I had reasons to act the way I did then, and I am simply going to bear the consequence - but this msg. will help me and future buyers to pay heed and act before expecting too much, There is no free lunch, then again I don't want to pay for lunch I already don't like or may not like.
Thanks again

How do I email customer service? I spent an hour on the phone with a customer service rep and my issue was not remedied.

Need to email customer service management or supervisor to get an issue resolved. I don't see any email options only chat and call and I don't have time to do another hour phone call today.

There is no email for customer support. Your options are phone, chat, or social media. Or perhaps going in to a corporate store in person? Since you haven't given a clue as to what your unresolved issue is, it's hard to know what the best approach would be.

NOT thrilled with the customer service I just received.

I just ended a call with a customer service representative by the name of Amber.
Like the many users on this forum, I was up at 12:00am on 9/12 pre-ordering 2 Iphone 6+ 128g devices. Throughout the pre-order process, I was shown a delivery date of no later than 7:00pm on Sept. 19th. I submitted my order within minutes, only to wake up to an e-mail with a delivery date of 10/7/14. I called customer service that day and was told that I would have the phones on Sept. 19th despite what the email said. Now five days later, my order status remains "we received your order and it is in process" and the Expected Ship Date is "Not available at this time." Further, my credit card has yet to be charged. Other users on this forum submitted their orders for the same phones after me, yet have receveid tracking numbers showing a deliver date of Sept. 19th.
While on the phone with Amber, she suggested that I go to a retailer on Friday to see if I can get the devices. Needless to say, I was quite offended by her recommendation. I reminded her that I intended on renewing two contracts with Verizon in exchange for two phones being in my hands on Friday. I also suggested that if she wants me to go to a retailer, then Verizon runs the risk of losing my longstanding account if another provider provides me with a better deal. She then back tracked and said that was not what she was trying to suggest.
Verizon, I would like to speak or deal with a customer service rep who can give me assurance that my pre-ordered phones will be delivered on 9/19 as was promised when I placed by pre-order just minutes after they went up for pre-sale. With all due respect, I am looking for answers, not a link to an order status page that I have been checking far too often over the last five days. Thank you.

GMSwaim88,
Thank you so much for those details. We strive to provide you with the best customer service there is to offer. I have sent you a private message. Please respond back to that message for me.
KevinR_VZW
Follow us on Twitter @VZWSupport

Better Customer Service reps that know what they are doing.

I recently had the horrible experience of trying to dispute a matter over the phone with a customer service rep, which was a HUGE hassle. I had an easier time looking up the information on the internet and doing it myself because all the reps like to do is transfer from one person to the next without ever answering any questions. Are the reps even trained? It didn't seem like it to me. They were rude and couldn't answer any questions I had which is part of the reason I didn't want verizon in the first place. . . They don't make you feel like you are anything more than a dollar sign

I have only been with Verizon 1 week. Loving the service itself but the customer reps are not even medicore. Everytime I call I give the same information to a rep that passes me to another and yet another and I give the same information over and over. Then I get hung up on and no one calls me back. I have to then go through the process yet AGAIN. I try live chat and almost an hour later and giving the same information to that rep repeatedly in the same chat conversation - I am still trying to get the issue resolved. Come on Verizon get with it.

NEED TO SPEAK WITH CUSTOMER SERVICE REP -- Verizon sent my bill to collections

My name is Timothy. I would like to dispute a Verizon Wireless debt on a closed account. The account in question was opened in July of 2011 and suspended over the phone, due to unemployment, in the year 2013. Prior to the suspension of the aforementioned account, I was current on all payments, not once having any late payments associated with the account. I was told that suspending the account could be handled easily over the phone, however, I was uninformed at the time that the suspension of an account was only allowed for a certain amount of days before the account resumed repayment. I received no verbal, or written communication (e.g. bills, letters, e-mails) to inform me that the account had been resumed, so a debt continued to collect with the Verizon account without my knowledge. The phone never had service, even while I was apparently being charged, so I assumed my account was still suspended. I only became aware of this debt when I viewed my credit report through Credit Karma. Once discovering the debt, I then purchased a full credit report through all three credit bureaus and found that I have a debt to Verizon Wireless totaling $607.00 for the account in question. I now have a derogatory mark on my credit report, due to a bill that I did not know existed. I then attempted to contact a Verizon representative in order to dispute the charges, and I was unable to reach a human representative. I did however find the address for the Verizon Wireless NRO. I sent a my dispute letter March 30th, 2014, and have yet to hear from a representative. Therefore, I would like to request that I be contacted about the debt to discuss my options. I would prefer to speak to a person, rather than be shuffled around electronically or on the customer service line. Please help ASAP, as this is greatly affecting my credit, and thus various aspects of my life. I know that if I post my phone number on this forum that it will be edited out, so if any representative can email me, I will gladly provide my contact information as well as my account number (which I just found today by using a loophole I found on this forum to reach a human representative on the phone by calling the main customer service line, pressing 6, and then pressing 4.) Please make this process easier for me than it has been, as I am very displeased with the customer service I have received so far. Thank you, and I look forward to hearing from a representative.

Elector, I have seen you posting similar things to other posts throughout this forum. While I appreciate that you are trying to help, it seems that you did not read the entirety of my post.
I received no communication regarding this bill. Nor did the representative I spoke to about suspending the account tell me that there was a time frame for suspension. Nor was I informed that there is suspension with billing. There were absolutely no letters, no phone calls, and no emails about the charges, or about my account being sent to collections. The phone had no service, so I was unaware that it was continuing to be billed. It doesn't make much sense to be billed for a phone that I cannot use.
I do not appreciate you attempting to discredit my post (and others like it) by telling me there is absolutely nothing that can be done, when I have seen others in this forum, with the exact same problem, who have had their issues resolved. I will be persistent in finding resolution for this issue, because Verizon was not persistent in contacting me, despite the fact that I was a loyal customer who was always current on their bill until the suspension. Regardless, Verizon should have contacted me to tell me the bill was not in suspension anymore, and I would have gladly paid the bill, as I had with every bill prior to that. The issue is not non-payment, the issue is their lack of communication with their loyal customers.
People who try to invalidate customer complaints (without complete information on the matter) are the reason that Verizon can get away with negligent customer service, and I'm sure I'm not the only one who would appreciate it if you would only post in this forum if you have ACTUAL assistance to offer. Again, thank you for your help but I would prefer to speak to a Verizon Representative about this matter.

I have a Galaxy S5 with Global International plan in place. My txt to Jamaica are not being received there, but others are. Is there a setting in my phone I need turned on? Verizon customer service doesn't have any answers.

I have a Galaxy S5 with Global International plan in place. My txt to Jamaica are not being received there, but others are. I can receive the messages, but not send. I get an msg saying, message to (my daughters number) failed: Network problem. Is there a setting in my phone I need turned on? Verizon customer service doesn't have any answers.

Hello ffdaisy! I sure hope you're having a great time in Jamaica! I'm so sorry about your messages. Let's get going on a resolution! to clarify, are you able to receive messages? Can you send to the states, but not to numbers originating in Jamaica? First, I want to let you know how to get in touch with our Global Support Team while outside the US. Just click here for the information: http://vz.to/18oaptS Second, I'd like to provide you with the dialing pattern for messaging to US numbers, and Jamaica nunbers. For the US, dial 1, then the area code, then the 7-digit number. for Jamaica numbers, dial area code 876, then the 7-digit number. For more information, click here: vzw.com/international Thanks so much, and have a great trip! ChristinaB_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

A paying customer who's fed up with your 'customer service'

Let me see - I'm paying customer trying to renew a subscription that was a reduced rate (hence why I'm not doing it online) - and sometimes I actually want to speak to a human being for a sales transaction. I'm also a customer who's purchased your products repeatedly since the early 2000's if not earlier, and have been an enthusiastic supporter of your products.
That's going to stop now - if I can.
In brief, here's 2 data points that make me reconsider if I want to have anything to do with your company:
1.5 hours on hold in a queue AFTER I did the 'Adobe calls you back, estimated wait time of 4 mins'. This is a phone queue - most large companies and organizations have figured out how to make one of these work properly.
I call through to direct sales for Creative Suite and get the 'there is no phone support for this product - please go online, we will now disconnect this call'. You have a phone tree that doesn't allow you to return to the main menu OR speak to a sales rep - in 2014? Really? Is there not a way to cut costs and actually care about your customers? Is shoving all your interactions online the answer? Will your shareholders like the decreased sales that come as a direct result of losing customers due to shoddy customer service practices?
I'm a loyal paying customer, and will resubscribe because I need it for work, but honestly, I'm fed up. Not that I think anything will ever change here - we can complain in the forums, file complaints to the BBB (I know, silly me) and a sympathetic customer service rep will try and help us even though the issues are systemic and involve brand loyalty and reputation. Nothing will change, and I've essentially given up on your brand and products. There is nothing worse than a company who has betrayed its loyalest customers, but in the end, it's your fault for not understanding the basics of customer service. It's ironic that you're in the creativity business. Creativity is about innovating, improving and designing solutions, and creating positive emotion. I feel sorry for a company that cares so little for its customers and is so out of touch with what matters in business, that you've lost the creative spark that caused me to love your brand in the first place. I hope you enjoy your arrogance. We'll continue to use your products, but every time I launch one of them, I'll curse you and hope you fail.

Hi SadGamerGeek,
Welcome to the community and thanks for posting!
Sorry for the problems you're having with your broadband speed and for the time it's taking to sort out. I can help you from here. Click on my username and under the section "about me" you'll see the link to "contact the mods".
Whenever we've received your details we'll take it from there.
Thanks a million,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

I am so frustrated with the customer service that I have received.

I have been a loyal AT&T customer for many years. I added a phone to my account for my wife over three years ago. This September, I added two more phones to my account for family members on the AT&T next program. I pay my bill every single month. In June, I checked the account on the MyAT&T app and saw that one of the phones was missing. I called AT&T and was told that the phone was ported out. I was upset about this and the representative that I spoke with said that there was nothing to worry about and that there are no charges to me for this phone number or the phone. With that understanding, I thought that everything was settled. I got my bill and the full retail cost of the phone was charged to my account and automatically withdrawn from my bank account. I called AT&T upon seeing this and was transferred from department to department because nobody could seem to figure out what they were doing. I finally got to a Monique G in the Retention department who told me that I would need to speak with the global fraud department regarding the issue. I called the Fraud department and they told me that it isn't their problem and that I would need to speak with the Port-out department (the second department that I spoke with in this whole circus). I called back as I couldn't wait on hold for the 15+ minutes that it would take for someone to answer my phone call to, undoubtedly, transfer me to someone else just to be told that it isn't their problem either.I called back tonight and was told that I need to speak with the Retention department. The first person that I spoke with was very empathetic and apologetic. She was trying to find ways to resolve the issue and I told them that, as I know that it isn't necessarily their fault either that all of this happened, the number was ported out of MY ACCOUNT without my permission and I just want the number to be ported back into the account and I will continue paying the installment plan though I have no access to the phone. The first person that I spoke with told me that it could be ported back in but that, as my service had been disconnected at this point, I would have to wait for the charge to be reversed before my phone could be turned back on. I asked her if I could speak with a supervisor that might be able to make it happen sooner. She got a supervisor on the phone with me that did not have one empathetic bone in her body. She, from the beginning, made me feel like I was the *** of the earth and said that I only have one option: pay for the phone. I tried to bring up other options for resolution and she kept telling me that my only option was to pay for the phone. Then she told me that I tied up their phones for too long. I explained to her that a majority of the time was me being on hold. Then she hung up on me. I called back and they were closed.I urge any person, if you are thinking about doing ANY business with AT&T, don't do it! They don't stand by their word, actions, promises, or product.

If It's Been Less Than 60 Days Since The Port Out Happened,
You Should Be Able To Port That Number Back In.
However You Would Need The Wireless Account Information Of The Account Where The Number Is Currently Active.
Such As The Acct #, Last 4 Of Social, Passcode, Etc.
It Might Even Be Possible To Reinstate The Next Agreement.
You Can Call Customer Service And Request To Talk To The Winback Team.

Apple needs to work on their customer service and software!

After upgrading to ios 6.1.3 My wifi is grayed out and my Bluetooth is constantly searching so my battery life goes from 100% to dead in just a few hours when its on standby, and on top of that my 3g shows that its available but it wont connect to anything, every call I make or receive will drop (that is if I even connect to the call) text and voicemail randomly just show up from hours before but I cant listen to them.. When I call apple they just say that its my wifi antenna just to send them 200$ and they will take care of the problem.. Another person said that its just a bug software but wont tell me when the new update will be released to fix it.. ANOTHER customer service rep said that I just need to restore the last back up but that doesn't restore the last firmware so that obviously wont solve the problem, so in the case he says send them 125$ and they will take care of it.. I try to explain that everything was completely fine until the update but they all say the same thing, nothing is wrong with the software just send them money and they will fix everything. I have had iphone since the first iphone came out and pay way too much to use an iphone in the first place, so if I cant get them to help in any way I can guarantee this will be my last apple purchase. Specially since someone locked my last phone and since I didn't have the laptop it was synced with before they said there's nothing they can do about it, I lost pictures and videos of BOTH of my children's births, and my wedding.. For having as much money as apple does I expected a lot more from them, AT LEAST in the customer service aspect. IF ANYONE ELSE IS HAVING THIS PROBLEM AND KNOWS HOW TO FIX IT PLEASE LET ME KNOW SINCE APPLE CANT!

Leave out the ranting and simply state what issue you are having.
Your wall of text is hard to read.

Is this a chat with adobe customer service or general public that use adobe

is this a chat with adobe customer service or general public that use adobe

HI tom jons,
You've landed in the community forums. But there are Adobe folks, such as myself, who pop in here throughout the day. What can we help you with? I noticed another post from you about a poor PDF conversion, and suggested that you try disabling OCR to resolve that issue. But if you need help with another issue, let us know!
Best,
Sara

[locked] VERY UNHAPPY with Adobe Customer Service

I used Live Chat earlier this afternoon with some questions I had about my serial number and had a very good experience. Then, when I later came across some technical issues with installing one program in my Suite, using Live Chat - which I much prefer - was not an option. So I called the Technical Support line. Pushed all the right buttons and was thrown into muzak hell for THIRTY minutes after which I hung up. There are no messages telling you to continue waiting for a technician, there are no messages telling you what your remaining wait times. Even offering a call-back would be great. So, assuming I was lost in space somewhere, I hung up and called back, where I waited in Muzak hell again for another 25 minutes until finally someone answered. He was, of course, very difficult to understand, didn't understand anything I was saying...and then he wasn't able to offer me ANY SUPPORT. He told me to come to the forums!!! Are you kidding me?! I have to go to a discussion thread to find out if anyone has any suggestions for what my problem might be?! THIS IS RIDICULOUS. I don't even know if this is the right place to complain but there doesn't seem to be any other place to express my disgust with your customer service. Everything on this site is for a specific product or Adobe.com. YOU NEED TO RETHINK YOUR CUSTOMER SERVICE PRACTICES, ADOBE. You have one extremely disgruntled customer, who still doesn't have Adobe Acrobat Professional on her computer.

Welcome to the world of Adobe.
Here is a link to the forum you seek.
http://forums.adobe.com/community/acrobat/acrobat_windows
I hope they can help you out as Adobe CS is clueless.

Possible to meet with Customer Service Rep, rather than call?

We have been overcharged on our bill (ATT Uverse) on so many occasions, and there are so many inaccuracies on the bills submitted, that we need to sit face-to-face with an intelligent customer service representative and go through all the bills for the last 5 months, in order to reach a comprehensive solution. Calling customer service has not been helpful. They seem to be looking at different charges and different bills than the ones in front of us, not to mention the incompetency of some of the reps with whom we have been dealing. I am considering filing a complaint with the Better Business Bureau...however, I want to give it one last try, before filing as many complaints as possible. Is there a way to meet (not call) with a customer service representative, who can go through the hard copy bills with us? Would going to their corporate office help?

Send a message to the ATT Customer Care team. This group has been known to get things done but give them two to three business days to respond. Be sure to include a detailed message of your issues along with your name and account number.
Watch the little blue envelope at the top of this page for a reply.

I need to speak with a customer service rep to transfer a paid account to a different email.

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