HT1926 Tried to download itunes update 11.1.4. At 99% IE said, "This program contained a virus and was deleted." Anyone else with this problem? What do I do?

Tried to download itunes update 11.1.4. At 99% IE said, "This program contained a virus and was deleted." Anyone else with this problem? What do I do?

Hi JEOQ,
Thanks for visiting Apple Support Communities.
You may find the information and steps in this article helpful with downloading iTunes:
iTunes: Downloading iTunes for Windows using Internet Explorer
http://support.apple.com/kb/ts3212
Best Regards,
Jeremy

Similar Messages

I have tried to download the updated itunes and i keep getting the itunes contained a virus and was deleted. How do I fix this?

I keep getting the saying itunes64Setup contained a virus and was deleted does anyone know how to possible fix this?

It has always been very basic to always maintain a backup copy of your computer.
Use your backup copy to put everything back.
If for some reason you have failed to maintain a backup ( not good), then you can transfer itunes purchases from an ipod/iphone/ipad: File>Transfer Purchases

HT1926 Trying to download itunes update on my computer windows Xp... Tried 3 times and keep getting an error: invalid signature/will not be installed. HELP

iTunes is downloaded, been using it for years. I went to download an update and I keep getting an error.Error message is: invalid signature/will not install.
I did try to update manually as instructed however that also came with the same error.
If someone can advise it would be greatly appreciated.
So what is an invalid signature and how to fix it???

I would think the link doesn't work now as we are on version 10.7.
If you go to:
http://support.apple.com/downloads
the latest update for itunes is in the left hand column. If you follow the rest of the instructions from wiclee/fimeck it should work.
"Select "Save" instead of "Run". Once downloaded, right click the iTunesSetup.exe or iTunesSetup64.exe and select 'Run as Administrator' to install." (or use default)

When trying to download Firefox 7, I receive the error message "Firefox Setup 7.0.1.exe contained a virus and was deleted". I tried to disable my sercuity software (ESET) and have Windows Defender shut off, but still receive this message.

I just got a new computer and am preparing my old computer to give to my nephew. The old machine runs system 7 and was running FF 7.0.1. I completely removed Firefox to erase all of my data. When I tried to reinstall Firefox, I began getting this error message.

chs55 wrote:
I have tried shutting down my anti-virus software, to include Windows Defender, but it didn't help. I am running the AVG free anti-virus.
But you still got the message? If so, you didn't get everything shut down. Something has to be giving you that message.
More than likely, it's a false-positive. Happens quite a bit with updates when the AV companies haven't caught up with their definitions.
If you didn't get the message after disabling all your AV stuff, what DID happen?

TS3258 I get error message -42408 when trying to download itunes update 11.0.2 and thus can not upgrade to latest version. What should I do?

I get error message -42408 when trying to download itunes update 11.0.2 and I therefore can not update to that latest version. What can I do?

Hey there davidgor2!
I have found an article that should help you resolve this issue with updating your iTunes. The article can be found here:
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
and the specific part of the article you will want to look at first is right here:
"Error 42023" through "Error 42408"
These alerts might occur when trying to authorize iTunes or during launch when iTunes checks for authorization information.
Install the latest iTunes from apple.com/itunes/download/
Remove the SC Info folder.
If that does not resolve the issue, see iTunes: "Error 42408" or "Error 42404" after upgrading to iTunes 9.0.3.
Thanks for using the Apple Support Communities!
Regards,
Braden

HT1222 I tried to download Itunes update 11.1.4 to my windows xp desktop computer. Somehow, It was not succesful. Now , I cannot open Itunes. It gives error message of R6034-runtime error. How can I resolve it?

Hi,
I tried to download Itunes update 11.1.4 to my windows xp desktop computer. Somehow, It was not succesful. Now , I cannot open Itunes. It gives error message of R6034-runtime error. How can I resolve it?

Click here and follow the instructions.
(99025)

Repeated failures trying to download iTunes update 10.5.1.42 for WinXP

I have failed 4-times trying to download iTunes update 10.5.1.42 for WinXp. What is causing the installer failure? I have maintained the Windows XP system files and Windows Installer, along with iTunes versions until now. The install process message says "THERE IS A PROBLEM WITH THE Windows Installer Package. A PROGRAM RUN AS PART OF THE SETUP DID NOT FINISH AS EXPECTED. CONTACT YOUR SUPPORT PERSONNEL OR PACKAGE VENDOR."
This is the first time I have had a problem updating iTunes on my XP desktop.

After reviewing other Download related problems, one reply suggested using the REPAIR feature from Window Control Panel, list of Software Installed. I repaired 3 Apple software files and iTunes main file. Took about 10-12 minutes. Then reran "Check for updates" from iTunes/Help menu. Surprised to find 1 program listed that didn't popup "before" I repaired the Apple files. New version of APPLE SOFTWARE UPDATE 2.1.3.127. Tryed to install but it hung up/stalled. Then tried again only used the DOWNLOAD option instead of install option. Then Manually "Ran" that file from my Apple/Apple Software Update folder. filenamed "APPLESOFTWAREUPDATE, type "Windows Installer Package" from Apple. It worked!!
Then Checked for updates from iTunes/Help, surprised to see (4) new files available. Safari 5.1.1; Mobile Control Panel 1.6.7; iTunes 10.5.1.42; and Quicktime 7.7.1. Installed all 4 and now iTunes 10.5+ runs great and my iCloud works, letting me catch up Downloads from the Apple/iTunes servers.
What a pain in the @$#!!!! and it only took 2.5 hours to get it all figured out with 6 total attempts to update to iTunes 10.5.1.42.
Ready for double Scotch rocks.....

I am trying to download iTunes on my new desktop computer (Windows 7, 64 bit). It starts installing, and then stops with the message- "The System Administrator has set policies to prevent this installation." I am the sole user- please help.

I am trying to download iTunes on my new desktop computer (Windows 7, 64 bit). It starts installing, and then stops with the message- "The System Administrator has set policies to prevent this installation." This is a stand alone computer and I am the sole user.   Please help.

This is a Microsoft Windows Issue.
From a MS Support Engineer:
"Hi,
·        Is the computer on a domain?
·        Is the issue isolated to only this software or you get the same error message with other software’s as well?
Try the steps below and check if it helps.
Step 1:
Run the software setup file as an administrator and check if it helps.
a. Right click on the setup file of the software that you are trying to install.
b. Select “Run as administrator”.
Step 2:
Temporarily disable the antivirus software running on the computer and check if you are able to install the software.
Disable antivirus software
Warning:
Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.
Step 3:
a. Click Start, type "Local Security Policy" (without quotes) and press enter.
b. Click on Software Restriction Policies.
c. In the right pane, double click on the "enforcement".
d. Select “All users except local administrators”.
e. Click Ok and restart the computer and check if the issue is fixed."

HT5704 Unable to download iOS 6.1.3 update. Says it is unavailable. Anyone else with similar problem?

Unable to download iOS 6.1.3 update. Says it is unavailable. Anyone else with similar problem?

Where are you trying to download it from? It is certainly available - it is the current iOS.

MY APPLE TV ASK TO DOWNLOAD AN UPDATE BUT WHEN IT FINISHED IT ASKED ME FOR MY WI-FI PASSWORD AND I DONT HAVE A WI-FI PASSWORD WHAT CAN I DO?

MY APPLE TV ASK TO DOWNLOAD AN UPDATE BUT WHEN IT FINISHED IT ASKED ME FOR MY WI-FI PASSWORD AND I DONT HAVE A WI-FI PASSWORD WHAT CAN I DO?

is your wifi network 100% open then?
if your router have a default name rather then one you set
then maybe it's trying to connect to another wifi network with the same name
or just another wifi network all together

I cannot download iTunes. It gets completely loaded and then says that itunes has a virus and was deleted. I uninstalled itunes and it still will not download it. Any suggestions??

I recently had a virus on my computer and took it into the shop to have it repaired. Ever since, I have not been able to open iTunes. So I uninstalled iTunes thinking that I could reinstall it and it would work. How ever wrong I was! It will download completely, but then it says that itunes had a virus and was deleted. I don't get how it could have a virus if its not on my computer??? I'm extremely frustrated!!!!!! Please Help!

iTunes, if downloaded from Apple, has no virus.
Turn off the security software on the computer temporarily. Ultimately the security software needs to be updated or replaced with a software package that works properly.

Tried to download itunes update - missing file MSVCR80.dll? What is this file

tried to run iTunes update - missing file message MSVCR80.dll??? Uninstalled iTunes - when i reinstall i get a message at the end that Service "Apple Mobile Device" failed to start.Verify that you have sufficient privileges to start system services??? What do I do now?

Troubleshooting issues with iTunes for Windows updates - MSVCR80

HT1926 Trying to Download iTunes. Deleted all old files. I keep getting a message"unable to remove old iTunes update files". What can I do?

Tried several times to unload all old files. Keep getting tthe same message "unable to uninstall iTunes update files:. What can I do?

Many thanks.
(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any Apple Software Update entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install using an iTunesSetup.exe (or iTunes64Setup.exe) downloaded from the Apple Website:
http://www.apple.com/itunes/download/
Does it go through properly this time?

Trying to download itunes update and getting an error for 10.3.1

Open iTunes and they said there was an update. 10.3.1 I tried to download it, but once it starts installing, I get an error message stating "errors occured while installing the updates. if the problem persistes, go to tools and download manually." So I did that, so it tries to install and now i'm getting that an error has occured with quicktime and iTunes needs quicktime. I have quicktime on my computer already, should I reinstall it? I don't know how to fix this.....

replying to hajar
I have a similar problem. the error number is 2330.
That one's consistent with disk/file damage. The first thing I'd try with that is running a disk check (chkdsk) over your C drive.
XP instructions in the following document: How to perform disk error checking in Windows XP
Vista instructions in the following document: Check your hard disk for errors
Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards?

I have a runtime error R6034 when i try to log in to itunes so i unistalled itunes prog from my pc and tried to download itunes prog again but no luck still keep getting this error

I am having major problem. a while ago i downloaded a programm from the internet and there was an error so i uninstalled as i was unable to use it. Since this application, Everytime i log on i get dialogue box opens up Microsoft visual runtime library, Runtime Error R6034. An application has been made an attempt to load the C runtime library incorrectly.please contact the application support team for more info.and every time i tried to open itunes on my desktop i receive this message.So i have just unistalled itunes logged on to apple to try and download the itunes prog ,but it dont seem to have downloaded.can anyone help me please.

So i have just unistalled itunes logged on to apple to try and download the itunes prog ,but it dont seem to have downloaded.can anyone help me please.
Could you walk us through what happened when you tried to do the download, please?

HT1926 Tried to download itunes update 11.1.4. At 99% IE said, "This program contained a virus and was deleted." Anyone else with this problem? What do I do?

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