HT1933 I pre-ordered an album on my iPhone, the album came out today and now it won't let me downoad it. What do I do?
I pre-ordered Midnight Memories last week and it came out today. When I go to the album on iTunes it says purchased, but when I go to my Music it doesn't show up. I got the email that told me to click the link to download it, so I did and it isn't working. What should I do?
Same thing happened to me. Go to iTunes, then at the bottom of the page click on the account link, sign in to the account that you bought the music from then a box will pop up that asks if you want to download the album.
(I did this from my laptop, not my iPhone.)
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I recently bought an album on iTunes. 10 of the songs came out corrupt and songs missing parts. What can I do?
Other people have been having similar problems with songs over the last few days, I assume that there has been (and possibly still is) a problem with Apple's servers.
Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting them from your iTunes library and redownl them via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes : re-downloading.
If you aren't in a country where you can re-download music or if they re-download in the state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that album and use the 'Report a Problem' link. -
i pre- ordered A Day to Remembers album and it came out today, it says i purchased it but did not download. What do i do?
Did you get the notification email? You just have to click the link on the email.
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I Have pre ordered a album that has been reslesed today i have had no email and it is not in my libery and i refuse to buy it again
and i refuse to buy it againPre ordered means it's not available to download immediately. You will be contacted by Apple via email when the album can be downloaded.
Help here > iTunes Store: About Pre-orders -
HT201272 I pre-Orderd a album that just came out today and it is not on my device
I pre Orderd a new album and it's not on my music list and when I go to iTunes it says perchased but it's still not downloaded , what do I do ??
Pre ordered means it's not available to download immediately. You will be contacted by Apple via email when the album can be downloaded.
Help here > iTunes Store: About Pre-orders -
I pre purchased a book from I books. I cannot open it to read. It is available to read on amazon and is published. It say paused in my library. When I try to open it says go to purchases and download. When I go to store to purchase it says already purchased.
You are reading on your ipad?
or your computer?
Ibooks are only for the ipad/iphone/ipod touch -
I recently pre-ordered Ed Sheeran's "X Deluxe version" (or Multiply). He said he was releasing a song a day until the album was released. The most recent was Afire Love. The button where I should have "download" just has a clear button that says "pre-ordered". Shouldn't the song have already downloaded? How can I get the song without having to cancel my pre-order or getting charged for purchasing the song and the preorder?
Hi kgiles13,
It sounds like you may be having an issue with one of your purchases in the iTunes Store. Here is an article for you that will help you address this issue:
Report an problem with an item you bought from the iTunes Store, App Store, Mac App Store, or iBooks Store
http://support.apple.com/kb/ht1933
Thanks for coming to the Apple Support Communities!
Cheers,
Braden -
I pre-ordered Childish Gambinos album and it came out today. I have tried everything and i cant find where to download it.
Hi, aemery1.
Thank you for visiting Apple Support Communities.
Pre-orders download on their own if automatic downloads are enabled. However, sometimes you need to check for available downloads. Make sure to check your iTunes library to see if the album is there. I have experienced an issue a couple weeks ago for a Pre-order album not downloading and stating it was purchased. I would recommend canceling the Pre-order and download it again as it most likely has not been charged. This article will walk you though the process.
iTunes Store: About Pre-orders
http://support.apple.com/kb/HT5714
Check your purchase history and you method of payment to make sure that the item has not been deducted prior to processing these steps.
iTunes Store & Mac App Store: Seeing your purchase history and order numbers
http://support.apple.com/kb/HT2727
If the album has been charged, follow the steps in this article to report a problem with this purchase.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Cheers,
Jason H. -
I pre-ordered a album off iTunes and now it won't download
I preordered a album and now it won't download it says it's purchased but won't download?
Hello there, Courtney.
Preorders can sometimes be tricky. The following Knowledge Base article goes over one way of getting to your purchased content:
iTunes Store: About Pre-orders
http://support.apple.com/kb/ht5714
Particularly:
Downloading a pre-ordered item
When a pre-order item becomes available, you will receive an email letting you know your pre-order is available for download.
If you've enabled iTunes to automatically download prepurchased content, then your pre-order content may already be downloaded to your library. If not, simply click the download link provided within your email notification, and your pre-order content will begin to download. Alternatively you can use the "Check for Available Downloads" feature in iTunes on your computer by choosing Store > Check for Available Downloads to begin downloading your pre-order.
That "Alternatively" step usually does the trick for most folks, but if your issue persists, you can try the steps in this article:
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/ht2519
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
I downloaded the latest version of iTunes and now I cannot play the songs in order. It will skip around or just stop playing the song currently playing when it is finished. I just want to play an album from start to finish. The shuffle feature is turned off.
It is working now. I no longer get the message about the item not being available in the US and I can access the store.
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I'm trying to order some photo albums from iphoto for chistmas gifts and there is a notification that keeps popping up telling me I need to send to a p.o. box, the mailing address IS a po box and it still won't let me order. What do I do?
I've not seen this message but would think that it might say that you can not send to a PO Box - exactly what is the error message?
LN -
When I burned an album that had pictures from 3 cameras that I rearranged the cd came out in camera order not my rearranged order. Can this be fixed without manually changing the cd?
No.
How did you arrange the shots in iPhoto? In an album, manually?
Then Photos Menu: Batch Change -> Set Title to Text "John's Birthday", for instance, and tick the box to append a number to each Photo. Now your photos are titled 'John's Birthday 001, John's Birthday 002 ... etc'
Then File -> Export and in the Export dialogue set the Filename to "Use Title"
Sort on Filename in the FInder and you end up with a folder full of images in the same order as the Album in iPhoto.
Regards
TD -
Bought an album and now it won't play!
I bought an album off of itunes store and it shows in my purchased and also in my music library, but it will not play. I push play and it stays at 0:00 and i'll move the dot to another time in the song and it still won't play. Anyone know whats wrong? I'm so mad if i can't do anything about it!!!!
Hi There
I suggest contacting the Apple iTunes Store by clicking the report button in your iTunes purchase history (Step by step guide for doing this: http://support.apple.com/kb/HT1933) or by filling in the form at http://www.apple.com/support/itunes/store/browser
Hope this helps
J.C -
How do I download previously purchased albums from iTunes when the album has either disappeared from my computer or the tunes are not playable? The albums show as purchased on the iTunes store, but not available to download to my authorized device. I also have albums that appear in my library, but are not able to be added to my iPod from my computer
When you download something from the iCloud, it is a brand new licensed copy. Your iCloud account just contains a notation that you have this app. It isn't storing an actual copy of the app from your Mac.
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I used to have this problem.
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you need to go to each of the songs that are having this problem
Click the album so all the songs drop down
Right click the songs that have this problem
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as such,
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