HT1937 security questions reset

i keep requesting to reset my security questions for my apple account, i get the notification from the apple website saying that i should receive an email to reset it. i have repeated this 4 times and still havent received the email. please help asap!! and i know the email i am using is the correct email

If it's not in a spam filter, you need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(102772)

Similar Messages

  • HT5312 When I request a security question reset I do not receive an email to reset them, AT ALL. Why?

    When I request a security question reset, I do not receive an email to do so. Why?
    I have requested it many time at many different times and I have not received a single email to reset the security questions.

    We are fellow users here on these user-to-user forums, we won't know why. You've checked the spam folder on your rescue email account as well as the inbox ? If it's not there either then you will need to contact iTunes Support / Apple in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699

  • HT5622 i want to change my security questions.but the security questions reset is on an other email e dont know the email... how can i put a other email so i can reset it?

    i want to change my security questions.but the security questions reset is on an other email e dont know the email... how can i put a other email so i can reset it? and i got money on it

    If you don't have access to your rescue email account (you won't be able to change it until you can answer 2 of your questions) then you will need to contact iTunes Support or Apple : https://discussions.apple.com/docs/DOC-4551
    e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
    or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57

  • Security question reset when email does not work

    I dont Get any mails to my email which is suposed to reset my security question. Is it anyway to change the eMail it is sending the security question reset?

    Read this about how to change the security questions: http://support.apple.com/kb/HT5312
    If you can't use these procedures because you don't have a rescue email address you will have to contact Apple. See http://support.apple.com/kb/HT5699
    You can also call your country number from http://support.apple.com/kb/HE57 and ask to speak with Account Security.
    You can also go to the ExpressLane at https://expresslane.apple.com and then iTunes > iTunes Store > Password and Security Questions and fill out the form.

  • The e-mail on the security question reset is not vaild. So I can not retreive my reset. What shall I do?

    The e-mail on the security question reset is not vaild. So I can not retreive my reset. What shall I do?

    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    (116211)

  • TS1424 iTunes Security questions reset?

    i need to verity my new phone to buy off of itunes via mobile.
    Problem: I cannot remember the answers to my security questions!
    can I get the answers sent to me or can i get them reset?
    thanks!

    If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address set up then go to Express Lane  and select 'iTunes' from the list of 'products' in the middle of the screen.
    Then select 'iTunes Store', and on the next screen select 'Account Management'
    Next choose 'iTunes Store Account Security' and fill in that you'd like your security questions/answers reset.
    You should get an email reply within, I think, about 24 to 48 hours (and check your Spam folder as well as your Inbox)

  • How do i cange the email my 2 security questions reset information is sent to?

    I've lost the pasword for the email that the reset confirmation is suposed to be sent to. I've deleted that email from my list of emails for my account but it still sends the security question reset to the deleted email. How do i change that? I've read theough the apple support pages and a question like this wasn't addressed so please dont just send me a link to an apple support page. Any help would be great thanks.

    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a valid rescue email address, then use this procedure:
             Rescue email address and how to reset Apple ID security questions.
         2. Fill out and submit this form. Select the topic, Account Security. You must
             have a Rescue Email to use this option.
         3. This is the only option if you do not already have a valid Rescue Email.
             These are telephone numbers for contacting Apple Support in your country.
             Apple ID- Contacting Apple for help with Apple ID account security. Select
             the appropriate country and call. Ask to speak to the Account Security Team.
         4. Account security issues almost always require you to speak directly to an
             Apple representative to securely establish your identity as the account holder.
             You can set it up so that Apple calls you, either immediately or at a time
             convenient to you.
                1. Go to www.apple.com/support.
                2. Choose Contact Support and click Contact Us.
                3. Choose Other Apple ID Topics and choose the appropriate topic for
                    your issue.
                4. Follow the onscreen instructions.
             Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                            Apple ID- All about Apple ID security questions.

  • HT201303 hi. i forgot answers for security questions.reset please...

    hi. i forgot answers for security questions.reset please...

    Send Apple an email, Same problem for me also...

  • I did not receive email of security question reset

    Hi.
    I recently bought an iPad Air 2 64gb 4g. I wanted to purchase new app when it asked to authorize my apple ID for the first time on this device, and by answering my security questions. I've forgotten the answers so I used the link in my account management page to be sent the reset info to my alternative email. When I clicked the link it said the email was sent successfully and I should follow the steps it would say.
    The problem is no email comes to me even after two days and several attempts with sign out/in in between.
    My alternative email has nothing in spam folder.
    My alternative email receives all emails I tested.
    I changed my alternative email in my account successfully but that link of reset email under security question boxes still shows my previous alternative email as for the address to be used.
    I was able to change every other detail of my account.
    My Questions are:
    1. Why apple is not sending me the email even after noticing it as successful?
    2. Why although I changed the alternative email, there is still my previous one shown as the destination for reset email? So how can I change the destination shown in the link of security questions reset inquiry?
    Thanks in advance

    The reset email should have been sent to your rescue email address, alternate email addresses are different and not used for account security - is it your rescue email account that you've checked, or just your alternate email address ?
    You won't be able to view and/or change your rescue email address until you can answer your questions, if the email isn't there then you will have to contact Support in your country to get the questions reset.
    Contacting Apple about account security : Contact Apple for help with Apple ID account security
    If your country isn't on that page then try this form and explain and see what they reply with : https://ssl.apple.com/emea/support/itunes/contact.html
    When they've been reset you can then view and/or change your rescue email address for potential future use (you won't be able to set it to be the same as any other email address on the account) : Manage your Apple ID primary, rescue, alternate, and notification email addresses
    Or if it's available in your country you could change to 2-step verification : Frequently asked questions about two-step verification for Apple ID

  • HT5312 security questions reset

    cant get security questions reset, apple verified via email, still can purchase in itunes store.

    What do you mean that you can't get them reset ? Do you mean that you aren't getting the reset link on your account (if you aren't then you don't have a rescue email address) or that you aren't receiving the reset email to that account ?
    If you aren't getting the reset link then you don't have a rescue email address (you won't be able to add one until you can answer your questions), or you have one but aren't receiving the reset email to it (you've checked the spam folder on that account and tried clicking the reset link again?), then you will need to contact Support in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

  • Security question reset change mail -lost my old mail password

    hello,
    the other day when i want to purchase an app somehow it asked me to fill my security questions
    unfortunately i forgot the answers are, but i noticed down below in blue colour fonts says if i want to reset the questions it will send a reset security email to my old email, and i forgot the password because i have not using that email for ages.
    this is never happens before, how can this be happen? is this caused by my kids type a wrong passwords??
    right now i still can login to my account and do changes in other field like
    "name, id & email addresses, phone number, etc" but not the "password&security" page
    the problem is when i want to buy an app, it will ask me to fill the security questions which i forgot and i cannot reset because i lost my old email.
    but i do have a verified alternate email, can i send the security question to my alternate email instead?
    please help
    david

    No; you need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    (93459)

  • How do you get your security questions reset? The email that I set up is not receiving the reset message.

    I'm trying download music/apps from iTunes. I'm being asked to sign into my Apple ID to answer my security questions. Which I forgot. It allows you to send an email if you forgot you questions. That email, which belongs to my wife, has not received any info from Apple to fix the problem. What should I do to fix this annoyance?

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (97045)

  • HELP!! I'm not getting the security questions reset e-mail from Apple!! D:

    I got an App Store card with €25 and added it to my Apple ID and it worked but as soon as I wanted to buy something, I had to answer my security questions which I didn't know the answer to so I decided to reset my security questions by sending an email to my rescue adress.
    The problem is, even though it says the email is sent, I don't get the email in my inbox so I think that the email adress it's sending the mail to is not the right one. I mean after all, I can't see the adress it's being sent to as it just says s*****@yahoo.com.
    So I think I am screwed here because I can't answer my security questions and I can't reset them because I can't get the email in order to reset them
    Please someone help me, I don't wanna have wasted €25

    If the email hasn't arrived after a few hours and isn't in a spam filter, you need to contact Apple. Click here, phone them, and ask for the Account Security team.
    (88850)

  • Why im not getting my security questions reset email ?

    i created my apple id a long time ago , and i forgot my security questions anwsers and my apple id is constantly asking for them !
    i tried resetting by email and the destination email is correct but im not getting any mail what so ever !
    what should i do ?

    You won't be able to change the rescue email address until you can answer 2 of your questions, so you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down this page to view/change your rescue email address for potential future use : http://support.apple.com/kb/HT5312

  • Security questions reset not working

    I am trying to change my security questions because I forgot the answers to them but when I click on "Forgot your answers? Send reset security info email to j•••••@yahoo.com" I never get the email to reset them. My email also does not start with a 'J', my email is the same as my UN on here and my alternate email also starts with a D. I just bought my first iTunes gift card and was hoping to buy some stuff but this has stymied me in every way.
    Thank you very much,
    Greg Hodge.

    The rescue email address is not the same as your primary email address on your account nor your alternate email addresses . If you don't know what your rescue email address is (you won't be able to change it until you can answer 2 of your questions) then you could try contacting iTunes Support or Apple to get the questions reset.
    e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
    or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
    When they've been reset (and if you don't already have a rescue email address) you can then answer the 2 questions that appear on that screen to check/update your rescue email address for potential future use

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