HT200239 Are profiles now part of backups in apple configurator 1.3?

Since profiles cannot be simultaneously applied to multiple unsupervised iPads, I am wondering if anyone has checked to see if profiles are now part of backups in Apple Configurator 1.3.

Not sure if this will work, but here's what I would try if I was in your shoes… Try doing it in two steps. First install the wifi profile by itself. Wait till all iPads are done. Then add a checkmark next to the enrollment profile and refresh all iPads. Hope this helps! ~Joe

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Proper Backup of Apple Configurator

Has anyone else tied the Apple desktop or laptop they configured to use with Apple Configurator to a backup system yet and tried restoring? I have read this Apple KB article, but wanted to know if there are any gotchas or anyone experienced anything else that was detrimental in their backups. It says just to the ~/Library/Application Support/com.apple.configurator directory is important, but this is a departure from the iPhone Configuration Utility where Apple representatives warned us about ever removing that device, because the certificates for signing profiles could never be exported to another system (despite certificate export utilities). I do not know if I should be so worried, so I was curious if anyone else had experience.

I haven't tried what you are asking specifically "Has anyone else tied the Apple desktop or laptop they configured to use with Apple Configurator to a backup system yet and tried restoring?"
but I have moved the com.apple.configurator folder to other user accounts and computers and had Configurator work correctly under the other accounts and on the other computers.
The reason I've done this is because I've set up several mobile iPod carts. I originally prepared the iPods on an admin account on a MacBook that is with each cart. Then I moved the com.apple.configurator folder to the generic account that teachers and the school tech will use to manage the iPods at the schools. Apple Configurator hasn't complained about the move to a different user account.
I've also had to do some troubleshooting as I was learning to use Apple Configurator, so I would move the com.apple.configurator folder from the MacBook I was working on to my own computer, and once again, Apple Configurator worked without complaints, and retained all the settings, apps, etc. that I had set up in it on the MacBook.

Disable iOS Update when preparing devices from backup on Apple Configurator 1.7

Hi,
I am preparing a large number of iPads and I have been using Apple Configurator for a long time now. Since Apple Configurator 1.7 i am encountering one particular issue.
But with this new version I am having some problem with the Update iOS feature...
In previous versions, when I would prepare iPads by restoring it from a single back-up, I could disable the Update iOS. As you can see in the following screenshots, when preparing an unsupervised iPad, I can choose Never Update Device, this happens when I do not restore a backup.
But when I restore a back up, I can no longer have the option to Never Update the Device...
How can I restore a backup to an ipad without updating an iPad to the latest iOS version?

I am looking for same functionality --Never update iOS-- but can't make it work in the Configurator.
I tried with a custom iOS selected & supervision switched on in the Prepare tab.
then in the Supervise tab "never update iOS" is available, and I applied that.
But starting the Ipad after the Configurator wizard makes it possible for the user to do a software update.
Bummer !
Did you manage to solve this?

Are IPads wiped for inital prep with Apple Configurator?

Hello Everyone.
I am a new Tech Ed teacher. When I came to the school I was told that I have take care of 20 IPads, their apps, and the data on them. The IPads were set up with ITunes. I was looking into the Apple Configurator program, but I read somewhere that when you use AC that the IPad will be wiped clean.
a) Can I save the data (documents/pictures) on the IPads before using AC?
b) Would you recommend using AC to set up the IPads?
I have also set up ICloud for the school using a separate account from the purchase ID. What is the advantage of using ICloud over AC? Or are they totally separate from one another? I know that ICloud is used to locate missing IPads.
I also read about MDM, but I am not sure if the school district a) has an MDM solution already or b) would allow to install an MDM at our school.
Any help or link would be greatly appreciated.

Hello Everyone.
I am a new Tech Ed teacher. When I came to the school I was told that I have take care of 20 IPads, their apps, and the data on them. The IPads were set up with ITunes. I was looking into the Apple Configurator program, but I read somewhere that when you use AC that the IPad will be wiped clean.
a) Can I save the data (documents/pictures) on the IPads before using AC?
b) Would you recommend using AC to set up the IPads?
I have also set up ICloud for the school using a separate account from the purchase ID. What is the advantage of using ICloud over AC? Or are they totally separate from one another? I know that ICloud is used to locate missing IPads.
I also read about MDM, but I am not sure if the school district a) has an MDM solution already or b) would allow to install an MDM at our school.
Any help or link would be greatly appreciated.

Apple configurator: lost backup

Hi to everyone,
unfortunately I lost the backup of apple configurator on my MacBook.
I'm a teacher and I manage about 60 Ipad in my school.
Now I need to remove supervised device from my community, without loosing their own backup on ICloud.
I tried to restore Ipad with ICloud backup, but supervised profile still remain in the device.
How can I remove supervised profile?
Thanks a lot
Paolo

Contrary to popular belief, it is possible to back up app data from a Supervised device and restore it to an Unsupervised device. The workaround isn't pretty, but it is technically possible. And yes, you must use the original computer that supervised the device. Here's how to do it:
Let's say that the school district purchased VPP codes for Notability and installed it on all Supervised iPads. You don't want the student to leave with the app, but you do want the student to have his/her Notability data. I will pretend to be the student and will make a few notes in Notability (which was installed on this iPad using Apple Configurator under a district controlled Apple ID).
In Apple Configurator under the Supervised tab, back up the student's iPad (click the Restore drop down menu and select "Back Up.")
Give your back up a name and click "Create Backup."
After the back up completes, click on the Restore drop down menu again and select “Edit Stored Backups."
A new window will open showing you a listing of back ups available. Hold down the Option key and two new button will appear in the lower left corner (a "+" for importing, and a sharing icon for exporting). Highlight the backup of your iPad and click the sharing icon.
Choose a location where you want to save the backup (for this example, lets save it to the Desktop) and click "Export."
When the export is complete, click Done.
Now, Unsupervise the iPad (Ctrl+click the iPad listed in Apple Configurator and choose Unsupervise. In the pop up window, select Unsupervise Device). This will wipe the device of all data and apps.
Once the iPad restarts, select the Prepare tab. You will see your iPad listed there.
Next to Supervision, turn the switch to "Off." Next to iOS, choose "No Change." Click on the Restore drop down menu and choose "Other." Navigate to your Desktop and highlight the .iosdevicebackup file. Click "Open."
Click the Prepare button. This will restore the back up to the iPad but it will now be Unsupervised. NOTE: You will still see the Supervision profile listed under Profiles. However, you can now connect the iPad to iTunes on a different computer and you won't see the message "This iPad is supervised by another computer and cannot be used with this computer" anymore. Even though you can't get rid of the Supervised profile listed under Profiles on the iPad (because its a part of the back up), it is now dormant and does not affect the iPad anymore.
Apps are not restored from the back up. However, even though the apps are not on the iPad the app data has been restored to the iPad (the app data is hidden). So once the back up restores to the iPad, the student can download/install apps from the App Store. For this example, I will go to the App Store and use my personal Apple ID to download Notability. After Notability installs, I launch the app and now see my data. I am now on an Unsupervised iPad with my data from a Supervised device.
So while its not a fast or seamless workaround, it is possible to back up data from a Supervised iPad and restore it to an Unsupervised iPad… it just takes several steps to do so.
I hope this answers your question and helps you with data back ups and restores on your Supervised devices. Good luck!
~Joe

Apple configurator and ios 6.1 cannot install config profile

I'm using the Apple Configurator v1.2.1 to install my enterprise app into iPad 2's. First of all, I am unable to upgrade from iOS 6.0.1 to 6.1.2. It either fails or gets stuck and I have to "stop". My work around is to upgrade via the device (which is actually pretty fast). My big problem is that I am also installing provisioning and configuration profiles, which include files for the app. Every things seems to go ok, the app and all the data installs properly, so does the profisioning profile, until the end where the configurator tells me to "tap device to install profile" but the profile prompt never appears on the iPad. The iPad goes into setup as if it's a new iPad and the config profile nevers gets installed. I do get a warning saying it can't install the profile. I'm forced to update the configuration manually. I'm updating about a dozen each time, so it's starting to get tedious as well as error-prone. Any ideas would be greatly appreciated.

Use whatever method you wish to update iOS
Go though,the setup as needed
Then try apple Configurator to install your profiles
From memory updating iOS with apple Configurator
Causes the setup to run like a new device the same if you used iTunes to update
As the complete OS is installed
However it will only download iOS once, providing all your devices are the same
Updating iOS on the device still has a setup but it's only for iCloud
And you'd have to download the (smaller) update each time
I would think it is the iOS update and setup that's causing your profiles etc
to fail there maybe to much going on at the same time

Something went wrong with sync. between pc and Ipad now part of the information is gone on the ipad how do I put the backup from the pc to the ipad

Something went wrong with sync. between pc and Ipad now part of the information is gone on the Ipad. How do I take the backup of the pc and put it back on the Ipad.

Same thing just happened to me. Help!

I used "my documents" for the profile folder, I removed the profile and firefox asked if i want to remove its file, and it took ALL my file except a few, all my photographs etc, are these now unrecoverable? as they are not in the recycle bin

I used "my documents" for the profile folder, I removed the profile and firefox asked if i want to remove its file, and it took ALL my file except a few, all my photographs etc, are these now unrecoverable? as they are not in the recycle bin
disaster, thanks firefox 1 year of photos lost

Thanks for the obvious question. I mean it. The very same thought came to me this morning and, sure enough, I had booted into another drive--my old one that, of course, had the old desktop, etc.
It didn't dawn on me that this was the case since I hadn't set it as a boot drive but I guess in the course of all the restarts I did, it got switched.
I'm back to normal again.

HT1379 I had to restart by resetting the NVRAM/PRAM. Now I have a window showing OS X Utilities. My options are restore from Time Machine Backup (which I could do), Disk Utility to repair or erase, get help online or reinstall OS X. What should I do?

I had to restart by resetting the NVRAM/PRAM. Now I have a window showing OS X Utilities. My options are restore from Time Machine Backup (which I could do), Disk Utility to repair or erase, get help online or reinstall OS X. What should I do? The problem began when I tried to restart my computer and the only thing I saw was the grey screen, Apple logo, and the timer; the computer wouldn't restart from there.

I searched through trouble shooting options on the Apple Support page and was able to make it this far.

Bought books that are now part of a collection, and I would like to buy the collection but not pay for previously boughten books. Is this possible or will I have to pay for them again? (Tsd training mechanics collection)

ipad mini 2 retina
ios 8.2
i bought some books about automotive engines by TSD training. A total of 3 books.
Earlier i was browsing the iBooks App Store and noticed these books were now part of a 14 course mechanics collection of books.
I wanted to buy the remaining 11 courses (iBooks) in this collection thinking I could just "complete my album" per say as you can when purchasing a collection of music on a given album but it seems I do not have this option. Will I have to pay for these 3 books again if I buy the collection? is there a way around this? Can I choose only the remaining books I need? Any help is appreciated. Thanks in advance

If you want to buy the other books in the collection, you will not be charged for the books you already purchased.

TS3274 I am getting the error message "you are not a part of the administrator group". How do I get rid of this

I am getting the error message "you are not a part of the administrator group" when I try and set up my ipad and log in with my apple id. How can I bypass this error message?

Firstly, I recommend to go to Central Administration > Security > Manage the farm administrators group > make sure that your account is listed.
Yes, the account that I log into the server is a Farm Admin account
Secondly, did you do the backup or restore operations with PowerShell command or through Central Administration?
Used to be able to do it thru the CA, now I'm running PowerShell and using the scheduled tasks to run it when needed.
If you are using PowerShell, I recommend to run SharePoint Management Shell as administrator.
I'm able to run the backup with the account that is in the Farm Admin group. as I have that setup as the PowerShell account to run under.
If you are using Central Administration, I recommend to run Internet Explorer as administrator.
I still get this error when I run IE as the log in to the server who is in the build in and the SPS Farm Admin Security group:
You are not a local administrator. You must be a member of the Administrators group on the server that is running Central Administration to perform most backup and restore operations.

All my Notes are gone now. How do I get my Notes back?

I noticed emails in my sent folder titled No Reciepent. I deleted them I found that all my Notes are gone now. How do I get my Notes back?

You can restore from your iTune or iCloud backup if you have one.

My question is about the 'Restore Backup' option on iTunes (Not 'Restore iPhone'). So, if I click on Back Up Now, then 'Restore Backup', would that go through the process of erasing everything on my phone as new then restore whatever iTunes has backed up?

My question is about the 'Restore Backup' option on iTunes (Not 'Restore iPhone'). So, if I click on Back Up Now, then 'Restore Backup', would that go through the process of erasing everything on my phone as new then restore whatever iTunes has backed up?
I do not want this to happen, as with previous experience iTunes doesn't restore a mirror of what the iPhone was when it was backed up as is the case with iCloud backups.
What I am trying to do is, as I've found a method on Youtube, there is an application where I can delete all the multimedia saved in my 'iMessages' so clear up some space. As doing that manually through the phone would take a lifetime. The method is to backup on iTunes, then using the backup created, importing that into the application then deleting the messages through that then restoring the phone using that amended backup.
So back to my question, would restoring through 'Restore Backup' just restore the backup internally or would it flush the entire phone and then restore the backup? And if it does so, what would be lost in the restore?
Thank you all,
Fahmid

iCloud should overwrite your phone with the data stored in your account, preserving your newer data. However, to be sure I would go to Settings>iCloud and turn data syncing to Off before restoring the backup. Then, after restoring the backup, turn the data syncing back to on, and when prompted about Merging with iCloud, choose Don't Merge. This will ensure that the data in your iCloud account overwrites the data on your phone (which is your goal).
Also, you don't sync text messages with iCloud so you will end up losing your more recent messages when they are overwritten by the backup.

I had a power mac g4 into which i put 3, 320 gb PATA hard drives in a raid slice config so that it worked as one drive needless to sat that i lost the g4 to a surge but the drives are good. now i have an imac, how can i recover the info off those drives

i had a power mac g4 into which i put 3, 320 gb PATA hard drives in a raid slice config so that it worked as one drive needless to sat that i lost the g4 to a surge but the drives are good. now i have an imac, how can i recover the info off those drives. can i put the drives in external cases and plug them all in, will the imac see them as a raid slice then help please

Before you have another accident:
Buy a UPS of good quality and sufficient to your needs.
I would have to assume that the drives were connected to a PCI PATA card, hopefully. Otherwise, well RAID and having drives on the same bus (master and slave).
And no backup, none at all...
Get your hands on a G4.
Data Rescue 3 from Prosoft maybe.
If they were SATA and running on PCI SATA controller, very popular and common really in G4s, more options would be open.

My iPhone's "Other" capacity has suddenly jumped to 56G out of 64G. Yes, you read that right. Every time I try to sync to recalculate, it gets worse! Please help! Can't even restore from backup now, since my backup is all "other"!

I have fully up-to-date everything on my iPhone and computer and iTunes. I have an iPhone5 and MacBook Pro. I synced my iPhone this morning and it has 12 or so gigs of free space (even with my music and some photos on it). Then I deleted some voice memos in iTunes, and wanted to sync again to reclaim the space. When I tried, it said I had 29G of "other" data and that my phone was way over capacity and can't sync. I tried a few online solutions to force it to recalculate, but now it says it is about 90% "other"!! Only 8G of 64G free, and "other" is the ONLY thing in the summary bar.
I un-checked music for syncing, thinking that must be the problem. It did not help. Now there is nothing on my phone except "other", according to iTunes (not even photos).
I cannot restore from backup now, since the backup includes the giant "other". I don't want to delete my info on my phone knowing a corrupted backup is my only alternative.
Help!

Thanks so much Meg. Unfortunately, iTunes is the program I use to perform syncing. I don't really have other outside options. It is also the location of the backup I would use to restore my phone, and my only way to reclaim important data. I am concerned that, since the last backup occurred when the "other" bar was only moderately huge (around 29G I think), that a backup would replicate the problem back onto my phone.
My contacts, etc. are all in address book and the calendar app on my Mac. As far as I know, iTunes is the way to get them back, but iTunes is where the problem is.
Any thoughts on this?

HT200239 Are profiles now part of backups in apple configurator 1.3?

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