HT201209 I added a £15 card to my account but its still coming of my credit card what do I o

Hi can you help plz, I added £15 to my account from a £15 gift card bought a few bits from iTunes but its come out my bank , what ave I done wrong it came up when I added the card that it had Been added and have since thrown the card away

Hi Susan6672,
I'm sorry to hear you are having issues with the Gift Card you purchased.
If you are having issues with this, the following article will help:
iTunes Store: Invalid, inactive, or illegible codes
You'll need to contact iTunes Store Support for help. You'll need to provide a digital image of the front and back of the gift card as well as the sales receipt for the purchase of the gift card.
Contacting iTunes Store Support
Go to the iTunes support page and select your iTunes country.
From the iTunes support page, choose Contact Support on the lower-left side of the page.
Follow the instructions to get iTunes Store support assistance.
I hope this information helps ....
- Judy

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