HT201210 my new iphone 4 is stuck with "USB connect to itunes". I put it in recovery mode last night, but it doesn't change. Itunes recognizes the phone and says it's in recovery mode, but when I do a restore, nothing changes.
my new iphone 4 is stuck with "USB connect to itunes". I put it in recovery mode last night. Itunes recognizes the phone and says it's in recovery mode, but when I do a restore, nothing changes.
it says "itunes has detected an iphone in recovery mode. you must restore this iphone before it can be used with itunes." I click OK
then I click the restore button
Then the box says "Are you sure you want to restore the iphone to it's factory settings? all of your.....etc." I click Restore and Update
then it goes into software update
at the end of the software update it says "Itunes has detected an iphone in recovery mode...."
All this time, the screen of the iphone stays on with USB to Itunes
I might add that while the phone was in it's first attempt at recovery mode, it was accidentally unplugged.
any suggestions?
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I just bought a gently used 16 GB iPhone 5. I set the phone up earlier today with no issues at all, installing backup data from my iPhone 4, syncing the new phone to my iCould, setting up my new SIM card, etc.
The phone was working fine (I was able to send and receive texts, use WiFi, manage apps, etc.) for the first hour or so. Then, without warning, it shut down. The screen is solid black, but every now and then it flashes white with the black apple logo.
I tried multiple hard reboots — all failed.
iTunes (on my MacBook Air, running Yosemite) is now unable to recognize the device, although it recognized it without issue earlier today.
I live overseas, so going to an Apple store is a bit inconvenient. If I can trouble shoot this at home (and in English), it would be really helpful.
Thank you in advance if you have any helpful tips or suggestions!
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http://support.apple.com/kb/TS1538
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