My 16 GB iPhone 5 is stuck on a black screen. A white screen with the apple logo flashes occasionally. iTunes won't recognize the phone, and hard reboot failed. Can anyone help?
I just bought a gently used 16 GB iPhone 5. I set the phone up earlier today with no issues at all, installing backup data from my iPhone 4, syncing the new phone to my iCould, setting up my new SIM card, etc.
The phone was working fine (I was able to send and receive texts, use WiFi, manage apps, etc.) for the first hour or so. Then, without warning, it shut down. The screen is solid black, but every now and then it flashes white with the black apple logo.
I tried multiple hard reboots — all failed.
iTunes (on my MacBook Air, running Yosemite) is now unable to recognize the device, although it recognized it without issue earlier today.
I live overseas, so going to an Apple store is a bit inconvenient. If I can trouble shoot this at home (and in English), it would be really helpful.
Thank you in advance if you have any helpful tips or suggestions!
Best,
MilliGFunk
Gregseymour-
DO NOT STICK A PAPER CLIP IN THE HOLE!
There are two holes. One is a small one that has a microphone behind it. A paper clip would probably ruin the microphone. The other is a 1/8 inch hole where you plug in a headset. A paper clip might short-circuit something.
First connect the iPad to its wall charger for at least half an hour to be sure it has enough juice to get started.
Then if the iPad does not wake up when either the Home or Sleep button is pressed, press and hold the Sleep button for several seconds and see if the Apple logo appears. If it does, then your iPad has been turned off instead of merely being put to sleep.
Beyond that, look for an iPad repair center. The Apple Authorized Repair Centers may be more expensive. If you want to try them, look at <Apple Authorized Repair Centers>. There may be one in your city.
Fred
Similar Messages
-
I have an iphone 4S and i cant download apps onto it. Everytime I click to install, the icon appears on the homescreen with 'waiting' under it and then disappears. Can anyone help? Its driving me mental!
I found this very good
http://ipadhelp.com/ipad-help/iphone-ipad-apps-stuck-waiting/ -
Ipod stuck in recovery, and iTunes won't recognize the device.
My ipod is stuck on restore/ recovery mode, and iTunes won't recognize the device. The computer makes the beep noise saying that somethin is plugged in but itunes won't pick it up. It is iTunes 11.1.1 and i have a 5th generation Ipod touch. Any Help? Thanks (:
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
I have another account that i can't delete off my phone because lost my recovery key and password. How do i get rid of this account? it will not let me turn off find my iphone and delete account. Can anyone help?
Hello aweirandyski.1975,
Thanks for using Apple Support Communities.
From what you're describing appears to be Activation Lock, a security measure provided by Apple that makes it harder for people to use a lost or stolen device. You will need to enter the password for the Apple ID the device is prompting you for.
iCloud: Activation Lock
http://support.apple.com/kb/PH13695
Take care,
Alex H. -
I was trying to update operating system of my iphone but it gives the following error(We're sorry, we are unable to continue with your activation at this time) Now my phone is not work working can anyone help?
Is your iphone hacked/jailbroken?
-
I try to sync my itunes with my iphon 4s 16gb but a message says that the sync fails can anyone help me?
The new iTunes has a somewhat different look from the previous version. You can get the old look back if you prefer it by doing View > Show Sidebar in iTunes. Or you can adapt to the new look.
-
I am over trying to update my iphone! Everytime I do it will not restore and I have to wipe everything and start again. Can anyone help me, I am on a PC
What makes you think I can't use my phone in another country or with another sim. You obviously can't, but we are hardly going to talk about hacking an Apple phone on the Apple site. By the way mine is officially unlocked so can swap sims within seconds.
-
i reset my iPhone 3gs by erase all data and settings. After the process i was waiting till morning but its still shows the apple logo.its been 8 hours but i don't know what to do? please help me to fix it.
Something has gone wrong. Force the phone into recovery mode, as described here, & restore it:
http://support.apple.com/kb/ht1808 -
my iphone 4s loses the signal and to recover it I have to turn on and off airplane mode, can anyone help me??
Generally speaking, the iPad backup process is a disaster recovery process, not an archive process. Typically, when creating a new backup, the old one is erased.
If you go to iTunes' Preferences (under the leftmost heading in iTunes' menu on your computer) and then choose "Devices", do you see the specific backup you want to restore listed there? If so, you can restore it. If not, I don't believe you can. -
I had my iphone 3GS and then upgraded to 6.1.3. Now the phone is in a loop and reboots everytime the Apple logo comes up. I held teh home power and connected to itunes to retore, but it won't restore. any ideas?
Hey harikrishnandhk,
Thanks for the question. I understand you are having issue with your iPhone 3GS. You are definitely taking the correct steps, as you'll want to restore the iPhone in recovery mode. For information on doing so, see this article:
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
Thanks,
Matt M. -
I dropped my iphone 4 and it shut off and when i tried to cut it on it wouldnt. so i connected it to a power source and it tunred on but stay stucked on the apple logo. so when i discounted it shut off. it only turns on when connected to a power source but not on its own. i tired to connect it to itunes no help, i tried to press the home and power button still no help.
Your last try would be a restore if you can get iTunes to recognize the phone. If not, you have probably damaged the device beyond repair. You can go to see Apple about an out of warranty replacement. The cost for the iPhone 4 is $149US, you can check for your location.
-
I got an iPhone 4 on Thursday.
I connected it to my PC, a Windows Vista, that day and nothing showed up besides a "camera."
My computer picked it up as a camera, which I understand is a common occurence in the iPhone.
After browsing countless youtube videos and Apple Forum Questions, nothing helped.
I put it into recovery mode by holding on the power and menu button, but when I opened iTunes it still didn't detect anything.
I feel like I'm almost hurting my iPhone because I turned it off and on so many times, and plugged it in and out several times, and so forth.
Here is what happened after putting it into recovery mode: 1. A Windows "device locator" popped up. 2. It was looking for a solution to help me with the unknown device, or iPhone. 3. I clicked onto the find solution button, and it told me that I needed a disc.
--- I didn't have a disc, so I looked up this problem and it told me to manually find Apple mobile device support on my driver, so I did.---
4. I then went onto Control Panel and clicked on SYSTEM and MAINTENANCE and went to DEVICE MANAGER.
5. There I found my iPhone listed under USB controllers.
6. I uninstalled and installed it several times.
7. I then manually found a program to ease the problem. The program was "apple mobile device support," which was located on my apple driver.
8. Nothing happened, besides it reporting to me that Apple USB was found and that "code 39" or "code 1" was in the way.
9. I didn't know what to do with this....
By this time, I was about to give up on my iPhone and return it back to the store.
I tried again, but in a different way this time.
1. I put it back into recovery mode and I opened itunes.
2. itunes reported to me that some burning or CD/Drive software was missing and that I needed to reinstall it.
3. SO, I reinstalled it several times, about 12 (iTunes), and nothing changed.
4. I then looked up the problem of why the CD/Drive software problem kept popping up.
5. I fixed it by going to my registry and adding an UpperFilter with the code GEARaspi...something like that.
6. The problem was fixed, but still no iPhone onto my itunes.
I stayed up all night last night to fix this problem...I'm annoyed and tired.
I tried another problem to fix this.
1. I didn't put it into recovery mode.
2. My iPhone showed up under portable devices under "device manager," from SYS/MAIN"
3. I did update software.
4. I clicked on "apple mobile device support" but nothing happened.
5. It reported to me of the Code thing again.
I even called the Apple people and they didn't know what to do, so I stopped calling them...because they only had limited options to fix the problem.
Can anyone help me?There's a whole lot to read in your post, and frankly I have not read it all.
Having said that, this troubleshooting guide should help:
http://support.apple.com/kb/TS1538
In particular, pay attention to the mobile device support sections near the bottom, assuming you have already done the items above it. -
iPhone will not connect to my iTunes. I am running iTunes version 10.6.3 on my iMac runing Mac OS X version 10.5.8. All of my updates say "up to date" but this is obviously not the case. Can anyone help me out?
Hi,
Your iTunes is up to date for your OS X.
iTunes 11 requires in intel mac running OS X 10.6.8 or later. If your computer is compatible you will need to purchase Snow Leopard upgrade from Apple store.
Jim -
hi i am having difficulty with my iphone 4s it has been on charge for a number of hours but is just flashing the apple logo continuously i have tried to reset but nothing seems to work can anyone help me please
What is a hard reset? There is nothing in any of Apple's documentation that refers to a hard reset.
There's a reset, a restart, and a restore.
Please explain EXACTLY what you did. -
Yesterday, I had bought myself an ipod touch and it was working just fine until today when I went along with an itunes prompt to update my ipod. It failed to update and now won't recognize it, I checked to see if it was recognized by my computer--and it is, but a thing pops up that says "access denied" whenever I try to click on it. The screen on my ipod is stuck wanting me to connect to itunes.
See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once...
Be sure to Follow ALL the Steps...
But... if the Device has been Modified... this will Not necessarily work
Maybe you are looking for
-
SELECT CASE WHEN e.EA_STATUS IN ('E4', 'U4', 'P5', '02', '03', '04') and t.TRANS_GROUP IN ('3500', '9100') THEN 1 -- PROJECT WHEN e.EA_STATUS NOT IN ('E4', 'U4', 'P5', '02', '03', '04') and t.TRANS_GROUP IN ('3500') THEN 2 -- NON PROJECT ELSE 0 -- UN
-
Effects applying but not rendering
Hello fellow editors, I recently starting having trouble with effects in FCP 6.0.3. I'm applying them to clips, they're appearing in the "filters" tab where I can tweak the parameters - but nothing actually happens to the video. For example, applying
-
Oracle Initialization Failed -- likely missing libraries/dlls
Hi, I've installed MDM 5.0 server with oracle 10.2 as the database on Windows 2003 server. When I try to create a repository for the first time I'm facing the following issue "Error initializing database engine" The log says: Oracle Initialization Fa
-
Cannot select fields for calculation
It will only allow me to select all the fields or deselect all the fields. When I try to click on a specific field, it highlights the field in blue but will not checkmark it.
-
Osx 10.9 increase font size in contacts
How can I increase the font size in Contacts? Using Mavericks on an iMac and Contacts 8.0