I can not shut down my iphone. It was working yesterday. I tried it with my computer and it would not recognize the phone and it would not charge the battery
My iPhone 3G is no longer being recognized by my computer when attached, it is not synching nor charging the battery. What should I do. PS I have cleaned the USB connection on both endsand all the logical things
Hello agardner37701,
I found some steps you can take when your iPhone is not recognized by iTunes when in Recovery Mode. I recommend reviewing the steps in the section titled "If the device is not recognized while in Recovery Mode" under step 5 in the following article:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Thank you for using Apple Support Communities.
Best,
Sheila M.
Similar Messages
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I ran Singular past my OS 9.2 drive and it disposed of items that were not duplicates. I rebuilt my system folder from a flash drive. Hard Drive will not shut down. I normally cycle between a drive with OS 10x and my OS 9x in the Startup Disk. Now when I tell it to restart on my OS 10 it will not shut down. I get a Software Update Engine error message with no error code.
I even reinstalled OS 9.2.2 and it still does it. Even after Norton Utilities.
To get past it, I option/command/esc to get it to shut off and restart on the other disk.
Has this happened to any of you?
Deepsees
Message was edited by: Deepsees
Message was edited by: DeepseesThanks for the input. Yes the OS's are on different drives. With all my modeling and animation programs... it would cost me a small fortune to upgrade them, hence OS 9.2.2.
This all started after telling Singular to dispose of certain duplicated file. It apparently dragged some others out with it. I have a flash drive with the good system 9 that I used to go file by file in the extensions and control panels and made the wiped disk look like the flash drive backup. Corrected a lot except for this not shutting down without using escape. Reinstallation did not stop it.
The norton is only for 9xx indeed... I am not having trouble with OSX drive at all. When I want to restart to 9xx it does it's restart and into 9xx land. Norton always finds a wall of screwed up blocks and trees... never seemed to be an issue. It raked up the files and fixed what ever these invisible files do. Still same same. We bought the first mac in Jax fl... we have been around this platform ever since. When macs were a bit simpler.. there were only so many things something like this could be. This is the only time I have seen this behavior in a mac.
I just got in from 500 mile drive.. will go though these responses after a nap.
Thanks before and after.
Deepsees
Message was edited by: Deepsees -
Mail won't close, can't shut down my MacBook Pro
Dear Apple Community,
since 10.7.4 Mail won't close sometimes. I use mail sometimes in Full-Screen, sometimes in the standard mode. If I'm finished with Mail, I close mail using "cmd+w" & "cmd+Q" or "cmd+Q". The programm is closed (window is gone), but the little blue bubble stays under the Mail icon at the dock. If I want to shut down my MacBook Pro (early 2011) I get the message "Can't shut down. You have to end Mail."
This *****. Any suggestions for a fix?I had this issue and got frustrated having to force quit all the time.
I usually quit all programs with shortcut keys.
MAIL now quits everytime if I just click Mail-Quit Mail
Don't use shortcuts to quit it and it will be fine -
I have a Macbook Air 13.3" 2012 model. For a couple of days my Macbook does not shuts down. It just stops at a blank white screen with the cursor still hovering around it. I have to shut it down forcefully every time using the power button.
These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Step 1
For this step, the title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
In the top right corner of the Console window, there's a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter "BOOT_TIME" (without the quotes.)
Each message in the log begins with the date and time when it was entered. Note the timestamps of the BOOT_TIME log messages, which refer to the times when the system was started. Now clear the search box and scroll back in the log to the last boot time when you had the problem. Select the messages logged before the boot, during the time something abnormal was happening. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
For example, if the system was unresponsive or was failing to shut down for three minutes before you forced a restart, post the messages timestamped within three minutes before the boot time, not after. Please include the BOOT_TIME message at the end of the log extract—not at the beginning.
If there are long runs of repeated messages, please post only one example of each. Don’t post many repetitions of the same message.
☞ When posting a log extract, be selective. A few dozen lines are almost always more than enough.
☞ Some private information, such as your name, may appear in the log. Anonymize before posting.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Step 2
In the Console window, select
DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar.
There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A crash report has a name that begins with the name of the crashed process and ends in ".crash". A panic report has a name that begins with "Kernel" and ends in ".panic". A shutdown stall report has a name that ends in ".shutdownstall". Select the most recent of each, if any. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot. It's possible that none of these reports exists.
I know the report is long, maybe several hundred lines. Please post all of it anyway.
☞ If you don't see any reports listed, but you know there was a crash or panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
☞ Please don’t post other kinds of diagnostic report—they're very long and rarely helpful. -
When I shut down last night all was fine today spinning pinwheels of death. Is there a fix?
When I shut down last night Mac was working fine. Today Spinning Pinwheels od Death when I open any app. Any fix?
PowerMac do not run 10.6, and are not Intel Xeon....
Repair
Boot from another hard drive or 10.6 DVD or fsck
Or restore from last backup
Clone your system to another drive
I advise Disk Utility AND Disk Warrior as a start along with multiple backup sets. -
my ipad is freez...it only show a fome screen. but i can turn off my ipad but not shut down...and i went to my computer and i go to itune. i try to restart my ipad but it say turn off your.find my iphone..but i cant my ipad is freezing.can help me plz.
Have you tried to reset it? Hold down the sleep and home keys for about 20 seconds and see if you can get it to reboot.
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my ipad is freez...it only show a fome screen. but i can turn off my ipad but not shut down...and i went to my computer and i go to itune. i try to restart my ipad but it say turn off your.find my iphone..but i cant my ipad is freezing.can help me plz.plz help me.................thx u
Option 1
Try force iPad into Recovery Mode. Follow step 1 to 6 very closely.
http://support.apple.com/kb/HT1808
Note: You need to be patient and repeat the above many times to recover your iPad -
I-PHONE 4 FROZE AFTER AN UPDATE, WILL NOT SHUT DOWN AND SENDS ALL CALLS TO VOICEMAIL, IS THERE ANYTHING I CAN DO?
Unplug it and let unit go dead. Then hold your Home button down and plug the USB power cord back in. iTunes should see it and then restore.
Basic troubleshooting steps
17" 2.2GHz i7 Quad-Core MacBook Pro 8G RAM 750G HD + OCZ Vertex 3 SSD Boot HD
Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101
In Memory of Steve Jobs -
i am updating to ios 6.1 but i dont want immediatly i have shut down my iphone by holding sleep wake button and home button and cracks from that time and its not restarting
HarryAustralia wrote:
I recently updated my ipad wifi only to the new ios 6.1.2 and initially I had the auto cover lock option which can be seen in the Generals tab, but then it stoped working!! Before the update, the auto cover lock worked fine. So after trying all the options, I then did a complete reset on the ipad and now its gone all together from the General tab!! I can no longer see the "auto cover lock" option.
The iPad cover lock is for when you use a cover with magnets in it to lock and unlock the iPad when you close the cover or open it. Try running a refrigerator magnet along the sides of the iPad and see if that trips the iPad Cover Lock back into the settings.
That is not the same thing as the iPad Auto Lock setting which allows you to set an allotted time before the iPad goes to sleep.
You can try resetting all settings to see if the Auto Lock feature retinrs to the iPad.
Settings>General>Reset>Reset All Settings. You will have to enter all of your device settings again.... All of the settings in the settings app will have to be re-entered. This can be a little time consuming re-entering all of the device settings again. -
My Ipod Touch have a black screen when an app shut down and I can not shut down the Ipod. The screen is still black and I did the press two buttons solution and it doesn't work. What I have to do now?
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
IPhone can be shut down with screen locked and passcode set
Having Passcode Lock on, I can power off the iPhone when the screen is locked. Is this intended or is it a bug? It can be problematic to use Find My iPhone if someone steals somebody's iPhone and shuts it down.
The iPhone of my wife is stolen last week and didn't had a always online data plan. So there was in some way nothing we could do. For that reason I shut down the simcard and via icloud.com sent a message to the iphone and placed it in restore mode.
In this case the poweroff passcode requirement didnt had any use but it would be very much of use when someone has an always online connection. That way if it gets stolen its traceable as long as the battery lasts. Letting the iPhone reset itself after 10 false attempts to login is stupid. That way its not even traceable anymore.
As far as I know with iOS7 there will be a apple id login required before you can restore the iphone! I don't know what will hebben if the home and powerbutton will be used at the same time... But it makes it a little harder to steal a phone and sell it.
Also, if the iphone can be connected to an apple ID you could do a lot more, for instance:
Mark the iphone as stolen. When the phone is in some way restored, the imei number is marked in a database and the iphone will be traced through wifi or 3g without the new owner knowing. If you want you can send messages or shut it down. You can only mark a phone as stolen if it is connected to your apple ID. So if you sell the phone, you want to restore it, restoring it requires a login with your apple id, after it has been restored the iphone is "free of apple id" and cant be marked as stolen. When somebody, the new owner, connects it with his apple id, its his iphone. -
I connected my iphone 4s that I unlocked for t-mobile. I plugged it into itunes, and it asked me to update to ios6. I accepted the download and update button. It told me it needed 8 hours. I closed my laptop, not shut down. I re-opened the laptop a few hours later, and it wants restoring?? Whats going on?! i want my iphone back! PLEASE HELP. I'M LOST!!! (I synced my iphone to my computer if that helps at all).
Yes, and, I try to restore. I have the T-Mobile sim card in it just to clarify. It will not let me get passed that, it does not accept the t-mobile sim card. i tried restoring it using wifi, cellular, and i cant get i tunes. I am scared that if i take the tmobile sim card out and put the at&t one in just to complete the restoration process that the iphone will lock again and not read the tmobile sim card, then all my hard work has gone for nothing. ( this whole process was caused by me trying wanting to empty my pictures onto my computer because i did not have any storage space left). <--- that may not be as important, but i included it just because.
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Ok, I have searched for months for an answer to this question to no avail, probably because no one has experienced it before. I am hoping however that you guys can help me figure this one out cause it is driving me nuts! Also, I am not entirely sure what section of the support I should put this under so if I stick it in the wrong place, I apologize.
Right now my problem is very simple. When I turn off my laptop, and then try to turn it back on, my internal hard drive disappears... and I get the blinking folder with a question mark on it. I have figured out something interesting however. I have an install disk with Ubuntu Linux on it. If I boot into that first, then RESTART the laptop, not shut down and turn back on, it reads the internal hard drive just fine and I can boot as if there is nothing wrong.
Second part to the problem... If I allow the laptop in either OSX or Windows to go to sleep (aka shut off the hard drive but the computer remains on), when I attempt to wake it up, I am greeted with the usual log in screen of whichever OS I am in, but is frozen and after a few seconds goes black and restarts the computer to find that... Surprise! The hard drive is gone
I have tried every trick in the book that I can think of, but can not seem to come up with a solution to the problem... I know when the problem happened and if anyone thinks that that will help them figure this out I will type everything I did up till, including the crash that caused this, and my attempted fixes, but I have class right now so only if you guys want it I will type all that out.
What I am currently running is:
2011 MacBook Pro 13in screen
4Gb of Ram
1TB internal Hard Drive
OSX 10.11.whatever the newest update is... just updated the other day again.
Windows 8.1 on BootCamp 5 (yea I know its not supposed to work but it does) again, fully updated
Ubuntu 13.10 (I think? Doesn't really matter, its just an install disk I use to boot the computer)
If there is anything else that you guys need me to provide, I can, just simply ask. I can provide as much info as is necessary.Sorry it took me so long to write back, But unfortunately this didn't help my issue.
My uncle and I did a lot of tests on this computer and have narrowed down the location of the problem a little bit.
We tried to first reset the SMC and the NVRAM as suggested, but the only thing that did was make the fans run on full tilt for the first session after restarting it for some reason. After that we tried re installing OSX over the OSX that was already on the system (not removing any of the files). This also didn't do anything but make refit stop working. Then we moved onto the next task at hand by removing the hard drive entirely and booting it as an external drive from one of the USB ports... as long as you booted it with the options key held down, it worked perfectly fine. Then we put an alternative hard drive into the computer and installed OSX on that. This time there was no trouble booting anything up. Everything seemed to work flawlessly. So we made a backup of my original drive (OSX, Windows, and all) onto an external hard drive and tested booting to it via USB. That again worked perfectly fine and booted right up with no problems. So after that we formatted the original hard drive and reinstated OSX. We then proceeded to transfer all the old files from the backup onto this new installation and LOW AND BEHOLD..... we were back to square one with it refusing to recognize the hard drive again.
So this basically told us that there appears to be something either wrong with the hard drive, or something got really screwed up in the software along the lines and by me copying all my old files back over, I just ended up bringing the screwed up file back over with it! (despite not copying over any settings of any kind) So I am still extremely confused as to what is going wrong... did some boot sector possibly get screwed up may be? -
Can not shut down the machine, close the display to dark , But still running, lost all power pass the night!
hold down the power button until you get the box that asks you if you want to shut down.
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So I can not shut down either of my MacBooks, 2006 Macbook and 2008 Aluminum Macbook, by going Apple>Shutdown. It just sits there and does nothing. Same thing happens when I go to Restart, Logout, or Sleep. I have repaired my permissions and disk and have scanned for viruses and nothing is wrong in either department. I did not download anything new or install a bootcamp partition or any new VM via VMWare. It just randomly started happening one day. Then when I got the new Macbook, I transfered my Applications and it still happened, which is what made me think it was either a virus or permissions. I have also tried to create a new user of each usergroup, ie Admin, Guest, etc... and I still have the same result.
Any solutions or idea would be greatly appreciated.Somewhere in other posts, it's been mentioned to check the processes in Activity Monitor; I will be doing the same tonight when I am in front of mac at home.
Meanwhile, you could try the same, try looking any drivers or any other processes that might be preventing the shutdown.
Hope it helps.
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