HT201210 While trying to update my iphone and itunes, I have messag 1611 and my phone is frozen on a pic of a usb cord w/ an arrow to itunes.. I have removed firewalls and security programs as suggested..still not restored!!
I was on the phone with an apple tech for two hours, we managed to update itune program on computer, but by that time the phone was dead and would not show up as a divice. She told me to let the phone charge, then plug it in and it might recognise my phone, which it did. I followed the directions and now my iphone is a nice paperweight. She also told me she would email a case number and some articles which would guide me through the process if it did not work. I did not receive them!! My iphone cannot be restored (error 1611). I have removed all security ware as it suggested. I even took down the windows firewall... I have tried everything (except of course I cannot try what they suggest I adjust on my phone because it is frozed FOREVER!!! Please help me!!
Put the device in DFU mode (Google it) and restore.
Similar Messages
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I get a message that my network connection has timed out while trying to update my iPhone on iTunes. Has anyone else had that problem and if so what solutions have you found? I was told to turn off my firewall and/or virus protection while updating but am nervous about doing that for obvious reasons. I'm also disgusted with Apple not providing free tech support.
See this article about the ports that have to be open during the update process. iTunes has to contact Apple during the download. iTunes for Windows: Troubleshooting security software issues
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I Have just tried to update my iPhone 5s to iOS 8.1.2 but my phone has frozen on the update screen what can I do to solve this problem
Hi Michaelcampbell1980,
I understand that you have run into an issue while updating your iPhone. Here is an article that will help you address this issue:
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
http://support.apple.com/en-us/HT201263
Thanks for coming to the Apple Support Communities!
Regards,
Braden -
i tried to update my iphone and now it states to plug into itunes
See:
iOS: Device not recognized in iTunes for Windows
I would start with
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
or
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
Run this to help if it identifies the cause
iTunes for Windows: Device Sync Tests
Have you tried on another computer to help determine if you have a computer or iPod problem -
HT201210 I tried to update my iphone and now it won't work at all
I tried to update my iphone and now it won't work at all
Yes, connect to your computer with the latest version of iTunes installed and restore it. If it doesn't show up in iTunes when you connect it see: http://support.apple.com/kb/HT1808
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I am hoping for some advice on an error message I keep getting-see above. Thanks!
continue to updatae your phone.
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while trying to update my iphone 4 last night, it froze with the itunes logo and a plug underneath. Can I fix this? How?
See: http://support.apple.com/kb/HT1808
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im facing problem while trying to update my iphone 4 from version 4.3.1 to iOS 5. While processing the downloaded 774mb file, it comes with the statement that the network connection timed out. why???
i have been dealing with this same issue, tried to turn off firewall and even turn of antivirud but still it gave me the same error.
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i tryed to update my iphone and now my phone screen show the itunes logo with a wire and won't turn on, i tryed to update my iphone and now my phone screen show the itunes logo with a wire and won't turn on
Did you try to connect in recovery mode to your computer, explained in this article?
iOS: Unable to update or restore -
I was trying to update my Iphone and lost all my music on the PC how do I get the music back on my phone?
Connect in recovery mode and restore, as described in this article:
If you can't update or restore your iOS device -
i was trying to update my iphone and it downloaded the software but when it went to install it it turned off and wont turn back on and says i need to connect to itunes and ive tried but itunes doesnt recognize its there
Connect in recovery mode and restore, as described in this article:
If you can't update or restore your iOS device -
I'm trying to update my iPhone and I go to ``settings'' then ``general'' and at that point I should see ``software update.'' But it's simply not there, that line does not exist in my phone. What can I do?
This featue is only available on iphone running ios 5 or later.
Update as you always have, via itunes.
Read the article you linked. the entire article, not just the first part.
iOS: How to update your iPhone, iPad, or iPod touch -
I'm trying to update my iPhone and it's connected to my computer through the USB port, but my iPhone is still saying to plug it into iTunes. How do I fix it?
This is what my screen looks like.
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I am trying to update my iphone and it keeps telling me i will loose all my purchased items
i am trying to update my iphone and it keeps telling me i will loose all my purchased items
This is true.
All of your content should be on your computer in itunes. If it is not, then transfer it there, so you can sync it back. -
im trying to update my iphone and now its saying the server is unavailable so try connecting to itunes, once this is done it then says no sim is fitted?any ideas?
Lots of ideas... starting with, try a search of the forums for the issues that are occurring.
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