HT201210 While trying to update my iphone and itunes, I have messag 1611 and my phone is frozen on a pic of a usb cord w/ an arrow to itunes..  I have removed firewalls and security programs as suggested..still not restored!!

I was on the phone with an apple tech for two hours, we managed to update itune program on computer, but by that time the phone was dead and would not show up as a divice.  She told me to let the phone charge, then plug it in and it might recognise my phone, which it did.  I followed the directions and now my iphone is a nice paperweight.  She also told me she would email a case number and some articles which would guide me through the process if it did not work.  I did not receive them!!  My iphone cannot be restored (error 1611).  I have removed all security ware as it suggested.  I even took down the windows firewall... I have tried everything  (except of course I cannot try what they suggest I adjust on my phone because it is frozed FOREVER!!!  Please help me!!

Put the device in DFU mode (Google it) and restore.

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