HT201263 ipod is dead, wont charge, and cant use recovery mode

I have tried everything that Apple has on the troubleshooting page. I have used several different cables (all of which work on my other ipods), but it is just being a paperweight! It was working fine until just a few days again, then just wouldn't turn on, charge, or come up on iTunes.

Time for an appointment at the Genius Bar of an Apple store.

Similar Messages

My ipod touch 4th gen wont turn on or charge and is in recovery mode.

my ipod touch 4th gen wont turn on or charge and it is in recovery mode but when it says preparing to restore it on itunes when i plug it up then the ipod disconnects from the computer and just shuts off again help me please. when it does act like its going to charge it doesnt charge and just brings up the "connect to itunes" thing.

Error 1604
This error is often related to USB timing. Try changing USB ports, using a different dock connector to USB cable, and other available USB troubleshooting steps (troubleshooting USB connections. If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.
If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode,put it into Recovery Mode.
Restore and wait for the error.
When prompted, click OK.
Close and reopen iTunes while the device remains connected.
The device should now be recognized in Recovery Mode again.
Try to restore again.
If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.
http://support.apple.com/kb/TS3694#error1604

Ipod is dead, only resets and goes into disk mode

I own a 4g ipod 20gb. It had been working fine. A week ago, I put it to sleep, and when it woke up it kerp flashing the broken folder icon and then reseting. I cound not mount it. By pressing the foreward button, I would get into disk mode.
Connecting to a computer got it to say
"disk mode-do not disconnect" but it would not mount/ appear in disk utility. Somehow, I got it to finally work and formatted and reset the firmware on a friends windows comp. It worked fine once, then the same thing happened. After taking it off my mac, it will say "ok to disconnect" and freezes there
anyone have a sugestion?
ps...I got it replaced a month ago in warrenty, but now that is up. Can I still send it back (warranty on the replacement?) thanx

Hello,
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/ipod/download/
http://www.apple.com/itunes/download/
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iPod Updater and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iPod Updater and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“Partition Magic”.
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iPod updater.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
http://www.ipodresq.com/index.php
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.

My ipod touch is not recognized and a "false" recovery mode icon is diplayed on ipod

hello, sorry for the long title its just that i find this problem very specifically tied to me and probably ten other people on this planet... Since i couldnt find an answer on google or youtube....
now im here, newly created an apple account, and i wish to ask other people..... why?
i have received an ipod from a buddy of mine who finds me more computer-knowledgeable than he is.... which is a strech to say, anyways: problem is, ive done EVERYTHING, and not just everything, but EVERYTHING, unistall and re-install of itunes, including the recovery and DFU modes, driver updates, other computers, new cables, and even trouble shooting with every possible/relevant trouble shooter there is.... and it all leads to the same promblem:
Windows 7 says: "device not recognized"
oh, and about the "false" recovery mode, i found this out by carefully watching the ipod start up and i noticed that the top status bar turns on, then quickly off.... and the battery symbol remaines.... i also figured out the real recovery mode and already tried the whole "itunes restoration" routine.... but it doesnt matter because:
Windows 7 says: "device not recognized"
so, afterwards i figured "hey, maybe its got something to do with the drivers?" well, there was my solution, so i went to device manager, and attempted to update said driver manually using the Apple Moble Manager Service drivers... *GASP* DID IT WORK?
Windows 7 says: "Driver Manager says:'error: code 10: device will not start.'"
ah yes... what is code 10? its a code that aplies only to a device that has given an error code that windows does not recognise.... i assume the ipod thinks its already up-to-date.... or maybe its just crying in its digital coma, "just five more minutes, mommy!"
so final question, probably the only question i want answered, if any:
How, If possible, Do I get passed this "code 10" error so i can update my driver, and finaly cure my ipod of this..... coma?

Device Not Recognised
For PC
http://support.apple.com/kb/TS1538
For Mac
http://support.apple.com/kb/ts1591

HT1414 my ipod wont charge and i have used different chargers for it is it possible to reset it while its dead?

my ipod wont charge and i have used different chargers for it is it possible to reset it while its dead?

I do not know what you mean by charger. Cable?
Not Charge
- See:
iPod touch: Hardware troubleshooting
iPhone and iPod touch: Charging the battery
- Try another cable. Some 5G iPods were shipped with Lightning cable that were either initially defective or failed after short use.
- Try another charging source
- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar

HT6154 My iphone randomly turned off out of nowhere. I was getting dressed, my phone was working one minute then literally the next it syopped now it wont charge i cant turn it on however the phone is on cause i called it and it rang. What to do? help ple

My iphone randomly turned off out of nowhere. I was getting dressed, my phone was working one minute then literally the next it syopped now it wont charge i cant turn it on however the phone is on cause i called it and it rang. What to do? help please. I tried putting it in DFU mode but my lock button doesnt work and my phone wont charge so i cant connect to itunes

There is no reason to put it in DFU mode, a reset should work. Although, without a working power button it is not possible to reset the device.
Sounds like it is time to replace the damaged device.

I cant turn my Mac on, it wont charge, and i see no dots to see how many %

I cant turn my Mac on, it wont charge, and i see no dots to see how many %

Julibeistegui wrote:
I bought my iphone 5 , 4 months ago.
It doesnt work. We think is the battery.
I live in Argentina and as i am traveling to nyc in a few days I was wondering if i could take it to a store to be checked.
But!!! Im trying to log a case, and as i dont have the serial number (because I cant turn it on). Im not able.
Do you know another way to check it out?
Your serial number is imprinted on the back of the iPhone 5 case.
iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID ...

I charged my ipod with an iphone charger and wont turn on.. what to do?

I charged my ipod with an iphone charger and wont turn on.. what to do?

Try here
http://www.everymac.com/systems/apple/ipod/ipod-faq/ipod-troubleshooting-wont-tu rn-on-appear-hung-sad.html

I recently found out my 5c is water damaged, now it wont charge and I cant turn it on. WHAT DO I DO?????

I recently found out my 5c is water damaged, now it wont charge and I cant turn it on. WHAT DO I DO?????

Get it serviced.
Locate a Service Center
Call Apple for Service and Support
Set up service on your own or check options and warranty
Questions about service and potential costs (Choose your country after selecting your product)

My ipod wont charge and i troubleshooted it.

I tried to charge my ipod touch.It wont charge.

If you tried everything here then it is time for an appointment at the Genis Bar of an Apple store.
iPod touch: Hardware troubleshooting

My ipod 5th gen wont charge

my ipod 5th gen wont charge, it wont show the red battery warning when i plug it in, and i cant put it in dfu mode because my home button is broken i have tried different cables and 3 different computers and tried the wall charger but nothing will work

Not Charge
- See:
iPod touch: Hardware troubleshooting
iPhone and iPod touch: Charging the battery
- Try another cable. The cable for 5G iPod (lightning connector) seems to be more prone to failure than the older cable.
- If a 5G iPod
Iphone 5 lightning port charging problem - SOLUTION!
- Try another charging source
- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar

How come my Ipod touch 4g wont charge !?

My ipod touch 4g wont charge or sync to my itunes! i plug it in but nothing happens ! Help me ASAP

- See:
iPod touch: Hardware troubleshooting
- Try another cable
- Try another charging source
- Look at the dock connector on the iPod. Look for abnormalities like bent or corroded contacts, cracked or broken plastic.
- Make an appointment at the Genus Bar of an Apple store.
Apple Retail Store - Genius Bar
maybe
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

TS3274 My iPad wont charge and I bought another charger and it still won't charge

My iPad wont charge and I bought another charger and it still won't charge

Could it be the cable? Did you try another one?

Ipod shuffle will not charge and is not recognized by itunes or computer

HELP, My G2 ipod shuffle will not charge and is not recognized at all by my computer or itunes. it is like there is nothing even pligged in to the usb port. and when i plug in my ipod to the charger my ipod blinks orange 4 times and then stops whats going on?

Is your phone itself working OK?

My ipod touch is not charging and no power

My ipod touch is not charging and has no power.How can I solve this problem?

That symptom is covered here:
iPod touch: Hardware troubleshooting

HT201263 ipod is dead, wont charge, and cant use recovery mode

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