HT201263 ok, I did the above, and I waited 2 hours for this to download the "update." Then I try it again on the ipod, and it starts to redo the same download all over again !

I started the update, and in the middle of it, the same previous screen pops up that it can't connect to the ipod,and the ipod screen goes back to "disabled." I waited it out, let the download finish. Then I had to try the process over again, and it started the download all over again, even though I just did that. Another two hours??? This is driving me mad. All for a stupid password ! How do I reset this dang thing, so I can open it. Bad enough I have to re do everything, because I have to restore it. PLEASE HELP !
Just wanted to add that apparently the ipod is disconnecting and reconnecting to the computer somehow. I know because when you plug in the ipod, the computer makes a noise, as with any hardware. Well I click on "restore," agree to the restore, then it starts to download the update. A few minutes later, I hear the computer make the same noise, as if I have disconnected the ipod, even though I haven't even touched the cord. Then it makes the sound again, as being reconnected or plugged in, then the message pops up that it can't be connected, because a password has to be entered. The ipod screen then goes from the restore picture ( the itunes logo with usb cord) to the same "disabled, connect to itunes."
I am not trying a different cord and seeing if that helps the plugged in portion.

Do a manual install using the instructions here.
have you download the update/firmware, place the iPod in recovery mode and then update/restore using the instructions in the article.
iDevice Troubleshooting 101 :: iPhone, iPad, iPod touch

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