HT201272 I purchased godfather Bundle and it shows I was charged twice on my bank statement but not on my itunes purchase history

I Purchased the Godfather Bundle and it was 34.99 and it said declined, I checked my account and tried to purchase again... now I was charged 34.99 twice and it still said declined but the money is missing out of my account...
Where is my movies?
and why was I charged twice?

What happens when you try to view your purchase history on your computer's iTunes ?
If both the charges are 'proper' charges (e.g. one of them isn't a temporary store holding charge) then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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My MacBook is plugged in with a green light and shows it's plugged in, but is not charging. When it's unplugged, it dies. It was charging last time I used it but not any more. I am no computer whiz and need detailed info on what to do Thanks.

My MacBook is plugged in with a green light and shows it's plugged in, but is not charging. When it's unplugged, it dies. It was charging last time I used it but not any more. I am no computer whiz and need detailed info on what to do Thanks.

The model 2,1 MacBook has an easily removable battery. You can get a new third party battery fairly cheap on eBay. Every MacBook from 2006 through Mid 2009 except the Late 2008 Aluminum Unibody and the Late 2009 and 2010 White Unibodies use the same A1185 battery.
Black Batteries http://shop.ebay.com/i.html?_nkw=macbook+black+battery&_sacat=0&LH_BIN=1&_sop=12 &_dmpt=Laptop_Batteries&_odkw=macbook+white+battery&_osacat=0&_trksid=p3286.c0. m 270.l1313
White Batteries http://shop.ebay.com/i.html?_nkw=macbook+white+battery&_sacat=0&LH_BIN=1&_sop=12 &_dmpt=Laptop_Batteries&_odkw=macbook+black+battery&_osacat=0&_trksid=p3286.c0. m 270.l1313
Or for $129 from The Apple Store http://store.apple.com/us/product/MA566LL/A?mco=MTY3ODQ5OTY
Removing the battery:
Shut down the computer. Disconnect any cords connected to the computer.
Turn the computer over.
Locate the battery latch on one side of the battery.
Use a coin to turn the latch a quarter-turn clockwise. The battery should pop up slightly.
Lift the battery out.
Installing the battery:
Place the right side of the battery into the battery compartment at an angle, as shown below.
Gently press the left side of the battery down until it sits flat.
While holding the battery down, use a coin to turn the latch a quarter-turn counter-clockwise. The battery should lock into place.
Note: Keep in mind that once the new battery is inserted, you will need to press the power button to start up the computer.

HT204088 What can I do if my last purchase in LUDIA - PLANET FISH was charged twice in my VISA credit card?

What can I do if my last purchase in LUDIA - PLANET FISH was charged twice in my VISA credit card?

Go here:
iTunes Support
and follow the instructions to report the issue to the iTunes Store.
Regards.

HT201272 Hi guys...I have just got a new computer and want to get my library back up and running on it. However I seem to be missing some of my iTunes music purchases. Any ideas on how to get them back? They show up on my ipad but not my actual itunes acc

Hi guys...I have just got a new computer and want to get my library back up and running on it. However I seem to be missing some of my iTunes music purchases. Any ideas on how to get them back? They show up on my ipad but not my actual itunes account.

Hello there, Capricious13.
There are great pointers in the following Knowledge Base article. Depending on where you see the content and where you want to get it to, this should guide you to putting it in the right place:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/ht2519
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro D.

I bought and was charged for some music. It is not in check for available downloads or my purchased file. However it shows up in recent purchases. I just recovered from a problem and had to uninstall and reinstall. Where could this purchase be?

I bought and was charged for some music. It is not in check for available downloads or the purchased file. It does show up on my view my account recent purchases. Where could this music be? I recently recovered from an iTunes problem and had to uninstall and reinstall and finally manged to get everything back to work. Except for this most recent purchase which just happens to be my son's band so I would really like to have it.

Start with this article.
http://support.apple.com/kb/TS1408
If you live in the US, you can always redownload the music at no cost. See this article for information.
http://support.apple.com/kb/ht2519
And if nothing else, try contacting iTunes support and explaining the situation to them.
http://www.apple.com/support/itunes/contact.html
B-rock

HT1844 Library Issue: I just imported 2 CD's into ITunes. They show up in "Recently Added" and on my other devices via ITunes Match, but NOT in the ITunes software on the computer where I added them.

Library Issue: I just imported 2 CD's into ITunes. They show up in "Recently Added" and on my other devices via ITunes Match, but NOT in the ITunes software on the computer where I added them. They show up in the search box, but when I click on the results it just kicks me to ALL my music. I have imported thousands of songs/CD's before and this is a new one.

Something may have gone wrong with the index of the Music playlist. Making another change to the library such as downloading the current iTunes Free Single of the Week, or deleting one track from your library and reimporting it, should fix the problem.
If that doesn't work close iTunes and delete the hidden file sentinel from inside the main iTunes folder, then start iTunes again. It should run a consistency check when it starts up which ought to correct things.
tt2

I installed lightroom cc and it shows that it is up to date. It will not open.

I installed lightroom cc and it shows that it is up to date. It will not open.

CC applications close immediately after launch

I am not able to format my ipod classic as it is showing in the widows 7 but not in the itunes and when i try to format it, i am not able to format it

i am not able to format my ipod classic as it is showing in the widows 7 but not in the itunes and when i try to format it, i am not able to format it i am not able to foramt it..

Hello Ephremekka
Start your troubleshooting with the article below to get your iPod Classic to show up in iTunes to be restored.
iPod: Appears in Windows but not in iTunes
http://support.apple.com/kb/TS1363
Regards,
-Norm G.

I bought and downloaded a movie to my macair and it showed in my library yesterday. Today however i can not find it. Any idea why that would be? I did buy it and not rent FYI

I bought and downloaded a movie to my macair and it showed in my library yesterday. Today however i can not find it. Any idea why that would be? I did buy it and not rent FYI

OK, I think I understand what's happening.
Movies are now stored in iCloud: see http://www.apple.com/itunes/inside-itunes/2012/03/movies-now-available-on-icloud .html
So they may take a while to download to your Mac. Movies are big, after all.
I believe you can guarantee the movie stays on your Mac by going to Preferences (in the iTunes menu at the top), and going to the "Advanced" tab, and checking "Copy files to iTunes media folder when adding to library".
Hope that helps!

I click on "add to library" and the file shows up in my iTunes media file, but not in my iTunes.

I click on "add to library" and the file shows up in my iTunes media file, but not in my iTunes.

That didn't work - I'm so confused - it just doesn't make sense. How could it be there, but not show up on itunes???

I made a purchase in an app. The app closed and I assumed that the purchase did not go through because it did not appear when I reopened the app, so I "re-purchased it". I was charged twice, but only received it once. What can I do?

I made a purchase in an app. The app closed and I assumed that the purchase did not go through because it did not appear when I reopened the app, so I "re-purchased it". I was charged twice, but only received it once. What can I do?

FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
 Cheers, Tom

HT204088 i have a charge from apple and i did not authorized it and it appears in my bank account but not in my recent purchases i want to know whats going on

i have a charge from apple and i did not authorized it and it appears in my bank account but not in my recent purchases i want to know whats going on

We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple
How much is the charge ? Have you added or changed your credit card details on your iTunes account ? If you have then each time that you do so a small temporary store holding charge may be applied to check that the card details are correct and valid and that it's registered to exactly the same name and address as on your iTunes account - it should disappear off your account within a few days or so.
Store holding charge : http://support.apple.com/kb/HT3702

HT4009 I was charged for an app that I did not purchase / did not intend to purchase. It is very expensive and I need to have the funds refunded.

I was charged for an app that I did not purchase / did not intend to purchase. It is very expensive and need to have a refund!

http://www.apple.com/support/contact/

HT204088 I was charged twice for the same purchase and I can't find a place to make contact for a refund from the iTunes store...

ON August 7th this year I purchased an ibook and was charged twice for the same book, so I would like to get a refund for one ...
Where can this trensaction be done? I'm having a problem finding the location.

You can contact iTunes support here and ask for a refund/credit for the duplicate charge : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

TS1424 I purchased an album from the itune store and was charged twice for the same album. How can I correct this?

I purchased an album from the itune store and was charged twice for the same album. How can I correct this?

You can contact iTunes support and ask them to refund or credit you for the second charge : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT201272 I purchased godfather Bundle and it shows I was charged twice on my bank statement but not on my itunes purchase history

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