HT201272 iMovie disappeared when upgrading iOS. Asking me to purchase again.

I've upgraded my iPhone to iOS 5.1.1 and my iMovie has disappeared. I'm signed into the account from which I've purchased it and it doesn't show in my "Purchased" apps. Do I need to purchase it again?!?

You are signed in with the same account that you bought it with, you haven't changed countries since buying it (content is tied to the country, aswell as the account), and it's the same app (it's not now supported by a different developer) ?

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WHen I choose an album, upload a file(s), just as the file(s) is uploaded the file I have chosen disappears and I am asked to choose album again. If I ignore this and drag a file onto the sceneline, I get the "where is the file " message" and when click o

WHen I choose an album, upload a file(s), just as the file(s) is uploaded the file I have chosen disappears and I am asked to choose album again. If I ignore this and drag a file onto the sceneline, I get the "where is the file " message" and when click on the file it is looking for I get the message "This type of file is not supported, or the required codec is not installed". I have made many little films before but always have this problem now. Any suggestions?

Margaret
Although we are continents apart - Australia (Perth) vs North America (US), we will not let time zones interfere with getting your Premiere Elements 8.0/8.0.1 working.
1. The usual Premiere Elements 8 drill.
a. Are the automatic features of Background Rendering and AutoAnalzyer turned Off?
For Background Rendering, see Premiere Elements workspace Edit Menu/Preferences/General. For AutoAnalzyer, see Elements Organizer workspace Edit Menu/Preferences/AutoAnalyzer Options.
b. Are you running the program from the 8.0.1 Update? If not, see Help Menu/Update?
c. Do you have the latest version of QuickTime installed on your computer with Premiere Elements 8.0/8.0.1?
Apple - QuickTime - Download
2. The usual computer drill....for your Windows XP 32 bit (SP3, I presume)
a. Is computer opitimized, defragmented, etc.
CCleaner - PC Optimization and Cleaning - Free Download
b. Are you running your computer from a User Account with Administrative Privileges? That is important for Premiere Elements 8 as well as for its
required QuickTime. In addition, right click the computer desktop icon for Premiere Elements 8 and select and apply Run As Administrator.
3. Project Specifics
For now, import your source media into the project from the computer hard drive using the project's Get Media/Files and Folders. Leave the Elements Organizer and Albums out of the equation for now. We will circle back to it soon after we decide everything else is working as it should be.
a. You need to set a project preset. And, that project preset should match the properties of your source media. So important to know properties of source media.
b. When you import your source media into a project you will get a red line over its content if the project preset is not a match - either because you set the wrong one or the program does not have a match for your particular video. That red line means that you are not seeing the best possible preview of what is being played back in the Edit area monitor. To get the best possible preview, you hit the Enter key of the computer main keyboard to get a rendered Timeline (red line goes from red to green after this type of rendering). That green line over your rendered Timeline indicates that you are now getting the best possible preview. This is solely a preview thing. Longer story, but I will leave it at that for now.
c. Check Edit Menu/Preferences/Scratch Disks to assure that those Scratch Disks are being saved to a computer hard drive location with enough free space to accept them. Make sure that you do not have pile ups of previews files, conformed audio files, and conformed video files.
See Local Disk C\Documents and Settings\Owner\My Documents\Adobe\Premiere Elements\9.0
Never move, delete, or rename source files after they have been imported into a project which has been saved/closed. Otherwise, nasty media disconnect problems. You have only copies of media in Premiere Elements. The originals are on the hard drive, and the project must trace back to the originals where they were at import.
Based on the above, try to start a new project. But, let me know ahead of time what you will be importing into the project. I am looking for
Video
video compression
audio compression
frame size
frame rate
interlaced or progressive
pixel aspect ratio
If you do not know, we could try to get that type of information from knowing the brand/model/settings for the camera that recorded the video.
Photos
Pixel dimensions and how many photos?
Lots and lots of details, but eventually they all mellow into one workflow that you can customize for your projects.
Please do not hesitate to ask questions or to ask for clarification. We can go at whatever pace you feel comfortable with.
ATR

How come my safari windows disappear when I close my laptop and open again? The safari windows I wanted to keep running for the next time I open my laptop disappeared. Why? Help me.

How come my safari windows disappear when I close my laptop and open again? The safari windows I wanted to keep running for the next time I open my laptop disappeared. Why? Help me.

Important note, do NOT sleep your macbook Air with headphones attached until this is resolved.
Ive done a good best of testing on same to confirm not to do that
also if you have the APP "BOOM" installed........ remove it

Hi i purchased old booth magic with receipt No.159033112350 with the price of 3.99 but they charge me 4 time and still anytime want to use they ask me to purchase again.how i can return this extra charges to my account.

hi i purchased old booth magic with receipt No.159033112350 with the price of 3.99 but they charge me 4 time and still anytime want to use they ask me to purchase again.how i can return this extra charges to my account.

hi i purchased old booth magic with receipt No.159033112350 with the price of 3.99 but they charge me 4 time and still anytime want to use they ask me to purchase again.how i can return this extra charges to my account.

TS1702 Telegraph subscription will not download. Keeps asking me to purchase again.

Telegraph subscription will not download. Keeps asking me to purchase again.

Okay, well the question now is - what exactly has he sent you?
Is it a link to a website, where you can download the album that he has purchased for you, as a gift? I would expect instructions to be provided to you, telling you what to do. (Note, a link to a digital album, or album. Not a CD.)
If he did the above, where did he purchase this album? (If "it" asks you to download iTunes, that suggests that it was the iTunes Store.)
Did he simply try and send you songs he has in his iTunes Library, that he purchased on his account, for his Library (not yours)?

Topic Text disappears when upgrading to RoboHelp 7

When upgrading a French webhelp project from RoboHelp 5 to
RoboHelp 7, the topic text is deleted in context-sensitive help
topics. When you click the Help button in the application, the
topic appears, but is blank. When I rechecked the input, the topic
was also blank. The topic appears just fine in both the input and
the output prior to the upgrade of the project.
These topics upgrade just fine in the US English version of
the same webhelp project. Does that mean that the translated French
project must be retranslated from the upgraded US English version
instead of just upgrading it directly? Any ideas would be greatly
appreciated.

Hi gomayfield
You would do well to examine the HTML code behind these
"blank" topics. I recently was assisting someone that upgraded to
RoboHelp 7 and they had some blank topics. Upon closer examination,
there was a substantial amount of text in the topic. Somehow, some
odd coding had caused RoboHelp to insert a closing Body tag. This
rendered the topic blank in the Design view.
Cheers... Rick

Some emails I receive on my ipad seem to disappear when I want to look at them again. Also I forwarded an email to several people with attachment. WhenI went back into the email to print off the attachment it wasn't there.

Some emails I receive on my iPad seem to have disappeared when I try to go back into them. Also I sent an email with attachment to several people. When I went back into my email the attachment had disappeared. I phoned one of the recipients to see if the attachment had been delivered and it had. She tried forwarding the email and attachment back to me. I received the email but not the attachment. I checked my iphone fior the original email and the attachment wasn't included. I have IOS7 on the ipad but IOS6 on the iphone. Can anyone advise please?

http://www.apple.com/uk/support/ipad/mail/
You can switch of delete mail on Server through settings>Mail Contacts Calenders>
pick the relevant mail service and under advanced

Icloud password loop when declining an ask to buy purchase using family sharing

My daughter asked to buy an app using family sharing. I received the notification on my phone and when I hit decline, it asks for my icloud password. When entered, it asks continuously and will not finalize declining the purchase. Same process on my wife's phone. We were able to approve a purchase, just not decline one.
Help please.
I am using a 4s, my daughter and wife both have 5cs. All running iOS8 with family sharing set up.

Thank you Ms. SJ!!!!
I was having this problem with my youngest daughters account. Your post about establishing the payment history apart from family sharing made a lot of sense. My oldest daughter has had an account for some time that she had been adding iTunes gift cards to, so her account was "established" before it was added to our family sharing group. I had no trouble approving her purchases.
I had set up an account for my youngest daughter a long time ago, but used it only for email and iMessage on her iPod. My ID was used for purchases on the device. After Family sharing was launched and she got an iPad for Christmas, I decided to set up her ID as the primary account on her new iPad and added her to family sharing.
The first problem I ran into with Family Sharing was enabling the "Ask to Buy" function because since I set up accounts for my daughters a long time ago they were both showing as adults. I learned from another post that the fix for this was to change their birthdates to January 1, 2001. I did this and it has them listed as Age 14 on their family sharing profiles - fine.
I then ran into the same problem with Ask to Buy that David Wilkie described above. My fix was a little different from yours and less intensive.
Removed my youngest daughter from family sharing
Purchased an app using her account alone (with an iTunes gift card attached) to establish a purchase history.
I then re-added her to our family sharing group.
I had her purchase a song using "Ask to Buy" and it worked as expected.
Thanks for going through the legwork with support to find this fix and share it. I hope my experience can be helpful as well.

Facetime disappears when upgrading to IOS 5

I just installed IOS5 and now the FaceTime icon has disappeared.
Tks for any help.

I'm from Australia and have just encountered the same problem. I have been on the phone to Optus trying to get credit back as I refuse to pay for international calls I did not know about and was not informed about. The girl on the phone said it's charged whenever I turn iMessage on or off. But I haven't done that - it's just been turned on since I got the phone. However I just read another post elsewhere that says we need to turn off the option Send as SMS (Settings, Messages). Hopefully that will fix it and I won't be charged anymore. It also does say under the option that "send as SMS when iMessage is unavailable. Carrier messaging rates may apply". By the way I have been searching theses forums and typing this out while being on hold still as I'm insisting I speak to a supervisor as as far as I'm concerned it's robbery. As soon as Optus realised this was happening they should have informed all iPhone customers. Been on hold 30 mins now and the silly girl hasn't even actually put me on hold - I can hear everything happening in the call centre!!!!!!!!

Apps Disappear after upgrading IOS

I use my iphone for work and upgraded my IOS. This then erased not only my weather and Clock applications, but erased my Security "Soft Token" application. I then went to the App Store and tried to get the Security App reloaded, but it says it is "installed" so I am stuck

FIRST, reboot your phone and try the apps again. The symptom you are seeing means that the app is there but is crashing when you launch it.
Second, you do not have the same problem. The OP reports built-in apps disappearing. You are having a problem with purchased apps.
And lastly, if the apps are gone you can redownload them without paying for them again. This works for apps, but not for music.

Bookmarks disappeared when upgraded to 4, how do I recover bookmarks?

When I updated to ver 4 my bookmarks were lost. The previously asked questions help section accomplished nothing for restore or backup.
Hopefully the directory is still on a server somewhere since all my job search and most of my military history sites were in the bookmarks.
Having been a Novell program administrator in the distant past, I understand the need for program upgrades, but this kind of not quite ready upgrades is what drove me away from MS Explorer.
Please do not become like them.

A possible cause is a problem with the file places.sqlite that stores the bookmarks and the history.
* http://kb.mozillazine.org/Bookmarks_history_and_toolbar_buttons_not_working_-_Firefox
* http://kb.mozillazine.org/Lost_bookmarks
* http://kb.mozillazine.org/Backing_up_and_restoring_bookmarks_-_Firefox

All photos disappeared when upgrading from iPhoto 4 to Photo 8.

Yesterday I bought a new MBP 2.5 GHz 15" to substitute my older laptop, an iBook G4 12". In that iBook I used the original iLife package bundled, including the iPhoto 4. All my pictures were stored in an external hard drive, into an iPhoto Library folder.
I used Migration Assistant to transfer all my data from that iBook to my new MBP, through Firewire. Everything went nice except for few programs that weren't universal which I'm still fixing.
When opening the new iPhoto in this MBP, it asked for the iPhoto Library Folder, and I indicated the old folder located at my external hard drive. After selecting it, appeared a dialog box saying that the new iPhoto Library folder wouldn't be readable in older iPhoto versions, and I selected ok. Than it created all my albums inside nicely but to my surprise (and despair) all my pictures were gone. To make things worse, I don't have backup of those hi-res, only the ones formated to my iPhone that I already recovered from it.
I don't know what to do, and I'm desperate since invaluable data from years worth are simply gone because of a stupid upgrade that Apple made. I can't understand how Apple didn't make and option to duplicate the iPhoto folder or ask if I wanted to backup it before upgrading if there was such a risk.
Since this happened I tried to recover the data using Data Rescue II, and I haven't cleaned the trash yet, but I can't find the files. If someone could please give me a suggestion I would really appreciate it.

Migration Assistant is known for not handling iPhoto libraries very well. I suggest you copy the old library again but this time manually and put it in the Pictures folder. Thendownload and run BatChmod on the iPhoto Library folder with the settings shown here, putting your administrator login name in the owner section and Staff in the group section. You can either type in the path to the folder or just drag the folder into that field.
After that's complete open iPhoto and let it convert the library again.
TIP: For insurance against the iPhoto database corruption that many users have experienced I recommend making a backup copy of the Library6.iPhoto (iPhoto.Library for iPhoto 5 and earlier) database file and keep it current. If problems crop up where iPhoto suddenly can't see any photos or thinks there are no photos in the library, replacing the working Library6.iPhoto file with the backup will often get the library back. By keeping it current I mean backup after each import and/or any serious editing or work on books, slideshows, calendars, cards, etc. That insures that if a problem pops up and you do need to replace the database file, you'll retain all those efforts. It doesn't take long to make the backup and it's good insurance.
I've created an Automator workflow application (requires Tiger or later), iPhoto dB File Backup, that will copy the selected Library6.iPhoto file from your iPhoto Library folder to the Pictures folder, replacing any previous version of it. It's compatible with iPhoto 6 and 7 libraries and Tiger and Leopard. iPhoto does not have to be closed to run the application, just idle. You can download it at Toad's Cellar. Be sure to read the Read Me pdf file.
Note: There now an Automator backup application for iPhoto 5 that will work with Tiger or Leopard.

Error when upgrading IOS to 123-8

encountered this error message when trying to upgrade thrpugh tftp.
the tftp server is installed and running on my latop.
"%Error opening tftp://10.81.XX.XX/c1200-k9w7-tar.123-8.JA.tar (Timed out)
ERROR: Failed to open archive file tftp://10.81.XX.XX/c1200-k9w7-tar.123-8.JA.t
ar"

The error you describe usually happens when :
The directory path is wrong ... make sure the directory you configure in your TFTP server is where teh file is located ... it will be the root directory to the clients trying to access it (like in your command)
or
There is a typo in the filename.
Most TFTP systems (and Cisco) are case sensitive .. you have to type the filename EXACTLY as it appears in the directory: Upper case letters have to be uppercase, lower case letters have to be lower case.
Good Luck
Scott

Custom Reports Snapshots Disappeared when upgrading from 2011 to 2013

Hi all,
We are in the process of upgrading our CRM 2011 instance to CRM 2013. Both instances are on premises and use separate servers (SQL, front-end,etc...). This is how we went about it:
- installed CRM 2013 on a new server using a different SQL server than the one used by the CRM 2011 installation.
- took a backup copy of the CRM 2011 database and restored it on the CRM 2013 server
- imported the CRM 2011 organisation on the CRM 2013 installation using the deployment wizard
- the import went without any errors
Now for the issue we are experiencing:
- in the CRM 2011 we have several custom reports snapshots which were then used for subscriptions via SRS
- the custom reports have been imported OK into the 2013 deployment when we imported the organisation
- the custom reports snapshots have not been imported into SRS although they are listed in the CRM user interface under the reports section. When trying to run the reports from the CRM user interface an error message is displayed that the requested does
not exist (as expected as the file does not exist on SRS)
Any assistance would be much appreciated.

Hi Jeffki123,
I can reproduce it as you describing. Based on my understanding, the task pane is drawed by Word applicaiton, the Word applicaiton need to make task pane fit the current version of Office.
>>Is there anyway to control the font size of the custom task pane title?<<
No. As far as I konw, we can only change the size and postion of custom task pane. You can get more detail about the task pane from links below:
Custom Task Panes
CustomTaskPane Interface
I suggest that you submit the feedback from link below, if you want to Word expose this function to enable change the font size of custom task pane.
Submit Feedback - Microsoft Support
Regards & Fei
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IMovie disappears when Adding the overlap transition?

Hello all
haveing a bit of a problem when adding the Overlap Transition:(:(
So far all the others work fine its just the overlap, any Ideas?
Ive checked for updates but none avalible. next step will be uninstalling the imove and reinstalling it.
Thanks

sounds like you may have corrupted video clips (i know you said pictures but imovie turns the pictures into small video files when you import them) try pulling out the pictures that are giving you this issue. after that close imovie. reopen imovie and reimport the pictures back into the project and try to add the same transition.
I ran into the same issue running a project off a external hard disk. Ended up the 2 pictures i was trying to add the transition between somehow became corrupt. Deleteing them. Closing out imovie and reopening and reimporting the images all over into imovie resolved this issue for me. Hope it works for you as well
Cheers.

HT201272 iMovie disappeared when upgrading iOS. Asking me to purchase again.

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