HT201272 iTunes has taken my money but no song has been downloaded onto my ipod touch or computer, How do I get my song or money back?
iTunes has taken my money but no song has been downloaded onto my ipod touch or computer, How do I get my song or money back?
I cannot seem to trace where the purchase went but it money is gone from account and I have no song.
Please help!
Starting at the end:
- When the movie or tv show does transfer onto your iphone/ipod touch you will be able to see it in the expanded view of your device in the "DEVICES" section.
- If the files are not on your device, then:
-- confirm you have SD or HD-SD video. HD-only content will not play and probably will not even sync. iTunes seems to reliably have SD versions with their HD distributions so this should not be an issue
-- confirm you are synch-ing the content to the ipod device by browsing the DEVICE view's Movie or TV Show tabs to confirm the movie or episode is 'checked'
- If the files are on the iPod and you cannot find them, check your Settings: General for Restrictions. If you restrict, for example the movies to "G" rating. PG and higher movies will sync but you will not be able to find them on the iPod!
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When I switched computers my songs now cut off and don't play out. How can I get my songs back to play fully that I purchased from ITunes over the past years?
Other people have been having similar problems with songs over the last few days, I assume that there has been a problem with Apple's servers.
Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting those tracks from your iTunes library and redownload them via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes : re-downloading.
If you aren't in a country where you can re-download music or if they re-download in the same state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find those songs and use the 'Report a Problem' link. -
The store app has disappeard from my ipod touch menu. How do I get it back?
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Check in All Folders and on All Pages/Screens...
Check in Restrictions...
Settings > General > Restrictions
If no joy...
Settings > General > Reset > Reset Home Screen -
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Are the photos you want to send back to your mac on your iPad, iPod, iPhone saved to the camera roll? If you have photos in other albums (not camera roll) share them to the camera roll.
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I purchased 100 Pinger EX minutes on my daughters ipod, the minutes never showed up and it says "You've already purchased this In-App Purchase but it hasn't been downloaded". How do I download it????
-First try contacting the app developer/go to their support site.
Next contact iTunes
Apple - Support - iTunes - Contact Us -
I usually create and edit playlists on itunes and then sync my phone to update my phone. Ever since the last upgrade, I can't do this. When I open itunes, my playlists are not there, only the songs and the default playlists. If I plug my phone in and click on My Phone at the top of the screen, I can see my playlists but I can't edit them. How can I get my playlists that are on my phone back on my itunes?
http://support.apple.com/kb/HT1296
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If you have failed to put them on your comptuer and back them up ( not good), then you can redownload some itunes purchases in some countries:
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The funny thing now is that I play music on my Iphone and I cannot see it or stop it. I have done a syncronzing yesterday and then nothing happened and later there they were all the cds. but now they are not seen on the screen and I just dont understan how the system works. I have read the instructions and tried to folow them but it has not helpt at all.
At this point I think you should get Applejack...
http://www.macupdate.com/info.php/id/15667/applejack
After installing, reboot holding down CMD+s, (+s), then when the DOS like prompt shows, type in...
applejack AUTO
Then let it do all 6 of it's things.
At least it'll eliminate some questions if it doesn't fix it.
The 6 things it does are...
Correct any Disk problems.
Repair Permissions.
Clear out Cache Files.
Repair/check several plist files.
Dump the VM files for a fresh start.
Trash old Log files.
First reboot will be slower, sometimes 2 or 3 restarts will be required for full benefit... my guess is files relying upon other files relying upon other files! :-)
Disconnect the USB cable from any Uninterruptible Power Supply so the system doesn't shut down in the middle of the process.
Then... Try putting these numbers in Network>TCP/IP>DNS Servers, for the Interface you connect with...
208.67.222.222
208.67.220.220
Then Apply. For 10.5/10.6 Network, highlight Interface>Advanced button>DNS tab>little + icon.
DNS Servers are a bit like Phone books where you look up a name and it gives you the phone number, in our case, you put in apple.com and it comes back with 17.149.160.49 behind the scenes.
These Servers have been patched to guard against DNS poisoning, and are faster/more reliable than most ISP's DNS Servers.
For 10.5/10.6 Network, highlight Interface>Advanced button>DNS tab>little + icon. -
We had an account that was housed on our old computer but it didn't make it to the new one. How can we find the balance and start using it again?
iTunes accounts are not located on your computer. They are simply tied to a specific AppleID. Just log in to iTunes with the correct AppleID and Password and you will be back in that account.
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Hi,
Please try this: '''View '''('''Alt '''+ '''V''') > '''Toolbars''' > '''Customize''' or right-click the '''+''' after the last tab, look for the '''Bookmarks''' icon (there may be two), click, hold, drag and drop it on an empty space in the toolbar. When the '''Customize...''' window is open you can also check if the icon is hidden below other icons by moving the other toolbar items.
[https://support.mozilla.org/en-US/kb/how-do-i-customize-toolbars Customize Toolbars]
Useful links:
[https://support.mozilla.com/en-US/kb/Options%20window All about Tools > Options]
[http://kb.mozillazine.org/About:config Going beyond Tools > Options - about:config]
[http://kb.mozillazine.org/About:config_entries about:config Entries]
[https://support.mozilla.com/en-US/kb/Page%20Info%20window Page Info] Tools (Alt + T) > Page Info, Right-click > View Page Info
[https://support.mozilla.com/en-US/kb/Keyboard%20shortcuts Keyboard Shortcuts]
[https://support.mozilla.com/en-US/kb/Viewing%20video%20in%20Firefox%20without%20a%20plugin Viewing Video without Plugins]
[http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder & Files]
[https://developer.mozilla.org/en/Command_Line_Options#Browser Firefox Commands]
[https://support.mozilla.com/en-US/kb/Basic%20Troubleshooting Basic Troubleshooting]
[https://support.mozilla.com/en-US/kb/common-questions-after-upgrading-firefox-36 After Upgrading]
[https://support.mozilla.com/en-US/kb/Safe%20Mode Safe Mode]
[http://kb.mozillazine.org/Problematic_extensions Problematic Extensions]
[https://support.mozilla.com/en-US/kb/Troubleshooting%20extensions%20and%20themes Troubleshooting Extensions and Themes]
[https://support.mozilla.com/en-US/kb/Troubleshooting%20plugins Troubleshooting Plugins]
[http://kb.mozillazine.org/Testing_plugins Testing Plugins] -
How can i return my phone back to what it was 10 minutes ago and no i haven't backed up my phone since last year so i do a restore from what i have in my computer, this will only return my phone back to what it was a year ago. please help.
If you haven't backed the device up in a year, and you did not copy the pictures and other data off before restoring it, then your stuff is gone.
It is important that you back up your data, just like with your computer, regular backups are vital for recovering data when things happen. -
If I remove itunes from the computer, how do I get my songs and playlist back?
Do you get an error message when you try to launch iTunes? If so, what does it say? (Precise text, please.)
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How do I get music videos, tv shows, and movies from my iTunes onto my iPod touch?
I just bought the 32 G iPod touch bc I read online that the 8G holds 2000 songs plus other stuff and the 32G holds 8000 songs plus more. I have 3000 songs on my iTunes and for some reason it said it won't hold more than 2600. Also I can't figure out to put the music videos, tv shows, and movies from my iTunes synced onto my iPod touch. Help?
The advertised number of songs an iPod can hold is based on set factors such as the encoding for each song and the length for each song.
Transferring movies is selected under the Movies tab for your iPod sync preferences with iTunes.
Transferring TV Shows is selected under the TV Shows tab for your iPod sync preferences with iTunes.
Include Music Videos is selected under the Music tab for your iPod sync preferences with iTunes. -
I have atempted to gift a song to someone. I have been charged for it but it was not received. I tried to re-gift it and was charges a second time but the recipient still has not received it. How can I get the song to her or my money back?
First, have the recipient check any anti-spam filters that may be present on her email account or in any email application to make sure that messages from Apple aren't being blocked. If she is sure that is not the case, go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards. -
i have an itunes library with 1,000+ songs on a pc. my daughter has a macbook air and i loaded my apple ID onto it. how do i get the songs from my itunes account to show up? This works fine on her iPhone, but having trouble on the new macbook air
Hey kbert73
I would do a transfer of purchases from the phone and not sync. If you sync then it will want to start over and sync music that is on the MacBook Pro. If you want to transfer the music, check out the article below that will give you multiple options on how to move. I have also provided on how to sync with multiple computers.
iTunes: How to move your music to a new computer
http://support.apple.com/kb/ht4527
Using iPhone, iPad, or iPod with multiple computers
http://support.apple.com/kb/ht1202
Thanks for using Apple Support Communities.
Regards,
-Norm G.
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