HT201272 Tried following the steps on this doc, but upon tapping the Cloud Icon ( Re download icon ) it redirects me back where i need to Purchase again and update billing information.

Tried following the steps on this doc, but upon tapping the Cloud Icon ( Re download icon ) it redirects me back where i need to purchase again and update billing information.

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HT1390 I did all the steps in this article but I get the msg: "Movie Title" was not copied to the iPad because it cannot be played on this iPad. The moive never moves over. What gives?

I did all the steps in this article but I get the msg: "Movie Title" was not copied to the iPad because it cannot be played on this iPad. The moive never moves over.

Did you download Tron in HD? If so, try syncing the SD version that came with it

TS3212 I continue to try to install iTunes; when I attempt to open the newly installed iTunes, I receive errors that it was not correctly installed. I have followed the direction on this website, but I face the same error. Please help.

I continue to try to install iTunes; when I attempt to open the newly installed iTunes, I receive errors that it was not correctly installed. I have followed the direction on this website, but I face the same error. Please help.

latest message indicates I need Apple Application Update
With the Error 2, let's try a standalone Apple Application Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of the issue.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/download.htm
Right-click the iTunesSetup.exe (or iTunes64Setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.
Does it install properly for you?
If instead you get an error message during the install, let us know what it says. (Precise text, please.)

HT201413 how do i test a port on my windows 7 computer? i followed the steps in this article, but the command prompt said that "telnet" is not a valid command.

So I havent been able to connect to the iTunes store since June. It's getting a tad annoying. I followed all of the troubleshooting steps that i could find, and I am currently on the last one, which involves making sure that the ports that iTunes needs to function are open on my computer. I followed the article that was telling me how to do this, found my ip address, and was on the step where you actually check the port. I was told to use the command telnet, but when i did, the command prompt told me that " 'telnet' is not recognized as an internal or external command, operable program, or batch file." So, I seem to be stuck. If someone could enlighten me on how to actually check if a port is open, or how to fix error code 11222, please let me know.

Windows 7 may need telnet installed, as mentioned in http://technet.microsoft.com/en-us/library/cc771275(v=ws.10).aspx
I think 11222 is actually support.apple.com/kb/TS4123. Is that what you see?
I'm guessing you have one of the programs listed there and updating it may resolve.
Tricky bit is some software is bundled with other software - like RealPlayer Plus bundles Speedbit.
I hope that helps.

HT201263 What happens when you follow all the steps in this article, but your 4s repeatedly gives you an error code (9) and you've changed cords AND computers and nothing is working???

My mom passed me her phone as she couldn't get it to restart. I got it to charge and restart in recovery mode. However, I've tried all steps on this and many other forums and it is stuck in "trying to restore". On the phone, it will blink a white screen, show the apple logo and a progress bar then quickly disappear then on the computer give me error code 9. I have tried 3 different cords, on both my MacBook Air and my iMac. Same results on both computers. She purchased a new phone as she couldn't do without, but would love to fix this phone and give to one of my children. This phone has not been jailbroken. Any help would be sooooo appreciated! Not sure what will happen if I try to take this to Apple.

For stated error see this
Error 9
This error occurs when the device unexpectedly loses its USB connection with iTunes. This can occur if the device is manually disconnected during the restore process. This issue can be resolved by performing USB troubleshooting, using a different USB dock-connector cable, trying another USB port, restoring on another computer, or by eliminating conflicts from third-party security software.
Quite likely that multi-pin dock connector of the iPhone requires cleaning or closer inspection.

HT4236 When I am trying to delete albums from my phone, I went through all of the steps on this page but the pics were only deleted from my pc not my phone. Can anyone explain this to me I am trying to delete from my phone.

I need to delete the photo album on my iphone 4, I went though all of the steps on the support page but the only place the pics were deleted were on my pc not my phone. When I selected selected alnums, it only gave the options of albums on my pc. it did not list the albums on my phone. These albums have completly used up all of my storage. Please help. If you know how to help me you can email me directly to [email protected] Thank you.

That file could be set as a Launch Agent or Daemon in your ~/Library or /Library, You could try to look for it or Safeboot your computer and then empty the trash. Safebooting disables Launch Agents/Daemon and Third Party Kernal extensions. Here's the article to Safeboot OS X: What is Safe Boot, Safe Mode? - Apple Support

TS2446 Hi, had the disabled message this morning, but nervous about the reset function as asking me for my full debit card details. Will change passwords regardless, but is this a scam or not?

Had the disabled message on my email this morning. Nervous about the reset function as asking for bank details. Is this a scam?
Thanks

Hi,
thanks for the comments and help guys.
the email address i received from is this one "[email protected]",
Which I would assume to be ok, but it is the payments link that I'm concerned about. Wanting bank sort codes, security number, etc. really not comfortable giving that out to anyone at any time

IPod Touch 5th Generation won't turn on and the home button is broken, followed the steps from another thread but it's still not working

I have an iPod Touch 5th Generation with iOS 8.1, my home button is broken and I've been using AssistiveTouch for months now. Today I just locked my iPod and it wouldn't unlock again, it doesn't respond at all, it won't turn on. It was almost fully charged, so it's not the battery. I followed the steps from this thread, but I'm still getting the "USBMuxListenerCreate: No Error" message in CMD Prompt. I bought my iPod abroad and even though I do have the warranty, I've been told at the iStore that it's not valid here, so going to the store isn't really an option. Any ideas how to solve this?

Sorry, but without a working home button it is not possible to reset or restore your device. You should visit an Authorized Appel Service Provider or Apple Store to get it serviced. The warranty for an iPod is not limited to the country where it has been bought, check here: one-year limited warranty
Jailbraking the device will void the warranty.
You can check the warranty status by inserting the serial number on this page: https://selfsolve.apple.com/agreementWarrantyDynamic.do
A list of Authorized Apple Service Providers can be found here: iPod touch - Contact Us - Apple Support

HT4972 How do I initiate the steps in this article?

How do I initiate the steps in this article?

Here are the contents of the article -
iOS 4: Updating your device to iOS 5 or later
Summary
To update your iPhone, iPad, or iPod touch from iOS 4 to iOS 5 or later, you must erase and restore your device first, before completing the update.
Products Affected
iPad, iPhone, iPod touch
As part of the update and restore process, iTunes will (in order):
Back up key elements of your device, such as settings, Contacts, Calendars, Notes, and your Camera Roll1. iTunes will not, however, back up media content from your iOS device, such as music, apps, books, movies, and TV shows.
Update your device to the latest version of iOS software.
Restore your device from your most recent backup.
Restart your device.
Sync back media content from your iTunes Library to your device2.
If you are attempting to update using a Mac or PC with which you normally sync You may see the following iTunes message:
Follow these recommended steps before updating your iOS device:
Transfer purchases3 to your computer.
Back up your device by syncing it with your Mac or PC first.
If you are attempting to update using a Mac or PC with which you do not normally sync Only the content that is stored in the backup will be restored back to the device after the update is complete. Attempting to do this may result in iTunes alerting you with the following message:
If you must update your device on a Mac or PC you don't normally sync with, follow these recommended steps before updating:
Review what is stored in a backup.
Transfer purchases3 and sync your device with the computer you normally use.
Additional Information Notes:
Completing your backup may take some time, depending on the amount of content on your iOS device.
If you are updating your iOS device on a computer with which you do not normally sync , or if you disconnect your device before the sync process is complete, you may notice that some media content that was previously on your device is no longer there. You can restore this content by syncing with the Mac or PC with which you normally sync.
Movie rentals purchased directly from your device will not get transferred to your computer when you sync and transfer your purchases.

HT201628 I tried following the steps in this article. When I attempt to delete iTunes, it says "iTunes" can't be modified or deleted because it's required by Mac OS X. What other steps could I take to get my MacBook Air to recognize my iphone again?

I tried following the steps in this article. When I attempt to delete iTunes, it says “iTunes” can’t be modified or deleted because it’s required by Mac OS X. What other steps could I take to get my MacBook Air to recognize my iphone again? Neither iTunes nor iPhoto recognize my phone any longer.

iTunes can't be deleted because it comes with OS X. In order to delete it, open Terminal and copy:
sudo rm /Applications/iTunes.app
This will remove iTunes, so then you can reinstall iTunes

I tried to follow the steps in recovery mode but itunes still can't detect it

i tried to follow the steps in recovery mode but itunes still can't detect it.
Ok ok. It did work the first time, however the phone got disconnected so then the phone turned itself on again.
I tried to repeat the same steps again but it did not show the itunes logo. It just turned on and went to the lock screen.
I did this for about 4-5 times. Each trial ending up with the same result.
So what i did, once the phone was connected to itunes i clicked the update button and waited for HOURS to finish the update.
It did restart and did whole other things. But it stopped and a black screen appeared with a text saying Iphone is disabled. Connect to iTunes.
Any suggestions on what to do next? I'm seriously feeling so frustrated right now.
So in case you didn't get it my phone was disabled after entering the wrong password too many times. Tried fixing it but it seemed to get worse.
Really desperate here.

HT1386 Pleae help connecting my iPhone4 5.1.1 to my laptop with error 0xE8000012, I tried the the mentioned steps in this regard, but hopless.

Pleae help connecting my iPhone4 5.1.1 to my laptop with error 0xE8000012, I tried the the mentioned steps in this regard, but hopless.

If you have some idea where the problem might be, you can get finer-grained control over what goes into the error log by setting nsslapd-errorlog-level appropriately. For the settings, see http://docs.sun.com/source/816-5608-10/config.htm#140331

I accidentally downloaded the search engine called Genieo and I am trying to remove it but it just wont go away! I followed the step to remove it but its not working. I am begging for someone's help!!

I accidentally downloaded the search engine called Genieo and I am trying to remove it but it just wont go away! I followed the step to remove it but its not working. I am begging for someone's help!!

See if these instructions work:
http://www.thesafemac.com/arg-genieo/
Ciao.

I can't send out email using my iPhone4. I tried to follow the step provided to solve but still not working. What should I do?

I can't send out email using my iPhone4. I tried to follow the step provided to solve but still not working. What should I do?

Contact your mail provider and get the CORRECT settings for the outgoing server to set up on your phone.

HT201209 I have an itunes card with a balance on it. How do I purchase additional music (the steps) on this card and not a credit card.

I received a itunes gift card for $15. I purchased a CD for 9.99 and have a balance left. I now want to purchase a song for $1.29 but itunes is taking me to my credit card and not my gift card balance. What are the steps for this to come from the gift card balance and not credit card. How do I redeem?

Just to confirm, you are logged into the iTunes Store using the account in which the balance exists, and the balance is showing at the top of the iTunes Store window? And you're not trying to purchase gifts for someone else?

HT201272 Tried following the steps on this doc, but upon tapping the Cloud Icon ( Re download icon ) it redirects me back where i need to Purchase again and update billing information.

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