HT201628 I tried following the steps in this article. When I attempt to delete iTunes, it says "iTunes" can't be modified or deleted because it's required by Mac OS X. What other steps could I take to get my MacBook Air to recognize my iphone again?
I tried following the steps in this article. When I attempt to delete iTunes, it says “iTunes” can’t be modified or deleted because it’s required by Mac OS X. What other steps could I take to get my MacBook Air to recognize my iphone again? Neither iTunes nor iPhoto recognize my phone any longer.
iTunes can't be deleted because it comes with OS X. In order to delete it, open Terminal and copy:
sudo rm /Applications/iTunes.app
This will remove iTunes, so then you can reinstall iTunes
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Can't get new macbook air to connect to iPhone 3gs personal hotspot
I set up Personal Hotspot to connect my old MacBook Air to my ATT iPhone 3GS with no problem. (The 3GS connects via Bluetooth.)
Then I updated to the new MacBook Air, and now I'm out of luck. The phone and the MBA complete Bluetooth pairing, but that's as far as it goes--they can't connect beyond that. The iPhone never appears under the Bluetooth icon in the MBA's menu bar. Restarting does not cure it. If I touch "MacBook Air" under Bluetooth settings in the iPhone, I tries to connect but then asks me to make sure the MBA is within range. (It's a foot away.)
Anybody?
Thanks!I had the weirdest thing happen. I've seen that link for the Bluetooth troubleshooting all over the forums, but could not for the life of me get my iPhone 3GS to share its Internet connection with my 2011 MBA. USB worked great, but no love for Bluetooth.
Deleted the pairing 5, 6 times, rebooted both phone and MBA several times, even deleted the Bluetooth preferences files.
In desperation, I tried pairing the phone with my 2006 iMac, and was able to get an Internet connection going. And lo and behold, the MBA pairing started to work too.
Sorry, I have no solution here, since I don't actually know what I did to make it work (if anything!) but that's what happened for me. -
Been into iCloud and checked my Address Book which does not have any duplicates. However, try as I may I cannot delete the duplicates on either my iPhone nor my Mac. I've tried the 'delete duplicates' instructions many times to no avail. Anyone any suggestions?
Thanks.Sounds like it's hardware issue. The iPhone warranty is based in the original country of purchase. Since it was bought in Korea you will need to ship the phone to someone you know in Korea to be taken in and then they will have to ship it back to you. The cost of shipping will be at your expense.
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I can't make any in-app purchases anymore on my IPad. Customer support says its a problem with terms and agreements and they can't help me since they don' t know what it is. I can still buy on my PC and my old iPad just not my new one. I used to be able to buy but not anymore. Can anyone help me?
Click here and request assistance.
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Any website I try to visit using Firefox won't load, it just keeps saying that it is unable to connect. I tried other web browsers, and they work no problem. I tried following the proxy steps provided, but did not help.
Did you check your security software (firewall)?
A possible cause is security software (firewall) that blocks or restricts Firefox without informing you about that, possibly after detecting changes (update) to the Firefox program.
Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox.
See [[Server not found]] and [[Firewalls]] and http://kb.mozillazine.org/Firewalls
If you use a Firefox 4 beta release then you should create a new profile exclusively for the 4.0 beta version and create a desktop shortcut with -P "profile" appended to the target to launch that profile.
* http://kb.mozillazine.org/Testing_pre-release_versions
* http://kb.mozillazine.org/Creating_a_new_Firefox_profile_on_Windows
* http://kb.mozillazine.org/Using_multiple_profiles_-_Firefox -
when i follow the steps it does it but when it gets to itunes it says 'iTunes could not contact the iPhone software update server because you are not connected to the internet' but i am connected to the internet ..?
Were you definitely connected to the internet at the time? If you don't have iOS 5 on your iPhone then the only way to update it would be via iTunes, once updated to the latest version of iOS you'll be able to update your iPhone without connecting to iTunes "over-the-air".
Before updating however it goes without saying to Backup your iPhone, this should happen by default upon connecting your iPhone to iTunes.
Regards,
Steve -
Tried following the steps on this doc, but upon tapping the Cloud Icon ( Re download icon ) it redirects me back where i need to purchase again and update billing information.
Tried following the steps on this doc, but upon tapping the Cloud Icon ( Re download icon ) it redirects me back where i need to purchase again and update billing information.
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I have an Iphone 5 and it will not connect to any WIFI networks - I have tried following the steps above (including reseting network settings) but it just says 'incorrect password' every time. How can I resolve this?
you have definitely tried the correct steps, all you would need to do now is a back up & restore to factory settings. If after that the issue remains then you would most likely need a replacement unit.
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Followed the directions on this page. Books are not listed among the options at step five, only movies tv shows and music, so how do I download my books then? I previously purchased two audiobooks on iTunes. They are available on my iPad, but not here.
If you go into Edit > Preferences then on the General tab on the popup that you get you should be able to select which types of content 'show' - tick the box against 'Books' :
Books then show under your 'Library' - if you select it, are those audiobooks listed there ? -
I did all the steps in this article but I get the msg: "Movie Title" was not copied to the iPad because it cannot be played on this iPad. The moive never moves over.
Did you download Tron in HD? If so, try syncing the SD version that came with it
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I'm trying to download the ios5 to my iPad and I was following the instructions on here but when I go to settings and general I don't have a system update option. What do I do
See the chart below to determine whether you can upgrade your device and what you can upgrade to.
IPhone, iPod Touch, and iPad iOS Compatibility Chart
Device iOS Verson
iPhone 1 iOS 3.1.3
iPhone 3G iOS 4.2.1
iPhone 3GS iOS 6.1
iPhone 4 iOS 6.1
iPhone 4S iOS 6.1
iPhone 5 iOS 6.1
iPod Touch 1 iOS 3.1.3
iPod Touch 2 iOS 4.2.1
iPod Touch 3 iOS 5.1.1
iPod Touch 4 iOS 6.1
iPod Touch 5 iOS 6.1
iPad 1 iOS 5.1.1
iPad 2 iOS 6.1
iPad 3 iOS 6.1
iPad 4 iOS 6.1
iPad Mini iOS 6.1
Select the method most appropriate for your situation.
Upgrading iOS
1. How to update your iPhone, iPad, or iPod Touch
2. iPhone Support
3. iPod Touch Support
4. iPad Support
a. Updating Your iOS to Version 6.0.x from iOS 5
Tap Settings > General > Software Update
If an update is available there will be an active Update button. If you are current,
then you will see a gray screen with a message saying your are up to date.
b. If you are still using iOS 4 — Updating your device to iOS 5 or later.
c. Resolving update problems
1. iOS - Unable to update or restore
2. iOS- Resolving update and restore alert messages -
HT4972 How do I initiate the steps in this article?
How do I initiate the steps in this article?
Here are the contents of the article -
iOS 4: Updating your device to iOS 5 or later
Summary
To update your iPhone, iPad, or iPod touch from iOS 4 to iOS 5 or later, you must erase and restore your device first, before completing the update.
Products Affected
iPad, iPhone, iPod touch
As part of the update and restore process, iTunes will (in order):
Back up key elements of your device, such as settings, Contacts, Calendars, Notes, and your Camera Roll1. iTunes will not, however, back up media content from your iOS device, such as music, apps, books, movies, and TV shows.
Update your device to the latest version of iOS software.
Restore your device from your most recent backup.
Restart your device.
Sync back media content from your iTunes Library to your device2.
If you are attempting to update using a Mac or PC with which you normally sync You may see the following iTunes message:
Follow these recommended steps before updating your iOS device:
Transfer purchases3 to your computer.
Back up your device by syncing it with your Mac or PC first.
If you are attempting to update using a Mac or PC with which you do not normally sync Only the content that is stored in the backup will be restored back to the device after the update is complete. Attempting to do this may result in iTunes alerting you with the following message:
If you must update your device on a Mac or PC you don't normally sync with, follow these recommended steps before updating:
Review what is stored in a backup.
Transfer purchases3 and sync your device with the computer you normally use.
Additional Information Notes:
Completing your backup may take some time, depending on the amount of content on your iOS device.
If you are updating your iOS device on a computer with which you do not normally sync , or if you disconnect your device before the sync process is complete, you may notice that some media content that was previously on your device is no longer there. You can restore this content by syncing with the Mac or PC with which you normally sync.
Movie rentals purchased directly from your device will not get transferred to your computer when you sync and transfer your purchases. -
launch so I am trying to reinstall. I followed the directions from this site about uninstalling and deleting files and making a backup. When I try to
install I get this message: C:\Documents and Settings\Kelley\Local Settings\Temporary Internet Files\Content.IE5\AFYW6D11\iTunesSetup[1].exe is not a valid Win32 application. I click ok. Nothing happens. Any ideas?Hi - thanks for your help and sorry not to have replied before - I've been away.
I use mainly Chrome but also tried IE8 just in case - no difference. However I finally remembered that when I had a similar problem downloading/installing OS4 for my iPhone (which crashed it and caused total lockup for about 4 days, resolved only after hours of calls to iPhone helpdesk) it turned out that the problem was caused by my home wi-fi connection. When I hard-wired the network connection the problem was solved. I tried it with iTunes - and it installed first time.
Don't know what would cause this problem, which as far as I can see affects only Apple software. Everything else seems to download and install over the wi-fi without glitches.
Best,
John -
Upgrading my iPad2 to iOS6 seems to have worked but now have a 3014 error message, have tried following the support advice but seem to be going round in circles and can't see what is wrong.
iPod linked to my MacBook which is upto date and running Mountain Lion
Noted that my wi-fi here is very slow, could that be an issue?From 3rd link below.
Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
1. Install the latest version of iTunes.
2. Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
3. Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow iTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
4. Try to restore from another known-good computer and network.
5. If the errors persist on another computer, the device may need service.
iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
Update and restore alert messages on iPhone, iPad, and iPod touch
http://www.buybuyla.com/tech/view/012953a0d412000e.shtml
iOS: Resolving update and restore alert messages
http://support.apple.com/kb/TS1275
iPad: Unable to update or restore
http://support.apple.com/kb/ht4097
Cheers, Tom -
When I attempt to upgrade an app in iTunes for windows, I get an error: "Could not purchase. An unknown error occurred (11111). There was an error in the iTunes Store. Please try again later"
I am running the latest iTunes 10.7.0.21 for Windows 7.
This error occurs if I try to either update the app or if I delete it and attempt to redownload.
I have an iPhone and an iPad. I am unable to update the apps or install the apps from within the App Store on iOS.
I do not have an AOL ID, as is a common issue with this type of error.
From what I can tell, my Apple ID account seems fine. I logged in, changed some information, and ensured my credit card is valid and updated.
I can download new apps just fine. I am unable to update or install apps I have purchased in the past.After 30 minutes this morning, no resolution. Then another tech support call this afternoon, 15 minutes in, was escalated to a Tier 2 (Senior) advisor. He said something similar to the above ("this is one of the strangest things I've seen"). He was chatted with iTunes guys and took all my info into the case and was escalating it over to engineering. Said they would be in touch.
So, no solution...yet.
Just to clarify:
iTunes on Windows7: trying to update an existing app, or re-download a prior app, gives the (11111) error. Downloading a new (free) app worked fine.
App Store on iPhone5, iOS 6.0.1: click on UPDATE, switches to INSTALLING...for a second, then switches back to UPDATE. No error message (and nothing in Diagnostic data).
App Store on iPad 3, iOS 6.0.1: same as iPhone 5.
Definitely account related.
I have cleared the store cache, signed out and back in, deleted the credit card data, and re-added, rebooting PC and iPhone...nothing works.
Will post if I hear anything back from Apple.
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