HT201303 I did not enter my ID for an IN App purchase and now to my surprise,find that I am being billed 49.99
UGH! I just received an email billing statement stating the I was being charged for an IN APP upgrade. It was a game my daughter was playing with and She DOES NOT know my password. Do I have ant recourse on this, and how do I pursue? Thanks!
Suzie
I sympathise with you.
We are fellow users here, you must contact Apple or your credit card company to try to resolve this.
In your email invoice for the £69.99 there may be a Report a Problem link, but I've found they don't work as well as they used to.
Try:
https://expresslane.apple.com/
Did you buy anything (free or otherwise) just before your son got hold of the iPad?
I've always found that if you've entered your password to purchase or update in the last 5-10 mins that you don't get asked for it again - I think this should be optional for app store purchases but definitely for in-app purchases if they allow kids to rack up extortionate costs.
I hope Apple can do the right thing for you.
£69.99 is a ridiculous in-app purchase cost. Do you know what the app was?
AC
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