HT201318 I purchased more storage, and it shows on my iPad. However I am unable to download movies I purchased. Help?

I purchased additional storage on my iPad 2 and it shows that I now have it, however I am not able to download new movies.  Help?

Welcome to Apple Support Communities
Movies are saved on your iPad storage, not iCloud, so you won't be able to download the movie if you haven't got enough space on your device. Open Settings > General > Usage, and delete things from your device. Contact with Apple if you want to get a refund > http://www.apple.com/support/icloud/contact

Similar Messages

  • HT204088 i purchased more storage and want to cancel that purchase, how do i do that?

    i purchased more storage and want to cancel that purchase, how do i do that?

    Hi mitch,
    Contact iCloud support at this link:
    https://expresslane.apple.com/Issues.action
    Cheers,
    GB

  • I've purchased an app and it shows up in my iTunes. But when I download it to my phone, it disappears after its installed. Why is this?

    I've purchased an app and it shows up in my iTunes. But when I download it to my phone, it disappears after its installed. Why is this?

    Is the app checked in the Apps tab of iTunes?  That's how you tell iTunes whether you want the app on your phone or not.
    Otherwise, check the very last screen on the phone.

  • I purchased a film and it says download error not enough storage I have purchased more storage and still unable to download

    I purchased a film and it said download error  purchased extra storage and still can't download this has now cost me for a film I can't watch and extra storage

    You need more storage space on the iPad itself - not in iCloud. You wasted your money npbuying that extra storage. iCloud storage is for backups only. It's not like having an external or cloud storage solution where you can off your content and bring it back when you want to.
    Go to Settings>General>Useage>Storage and look at your movies, TV shows, photos, apps. You can delete content in there to make more room on your iPad for the movie.

  • Purchased more storage and it has not changed

    I purchased more storage for my back up on I cloud and it has not registered still telling me I don't have enough storage

    The error you received is referring to storage on the phone. You purchased iCloud storage which has nothing to do with the storage on the phone itself. Connect the phone to iTunes and the computer and update that way. Then you do not need to download the iOS to the phone and unpack it.

  • TS3992 I purchased additional storage so I now have 14 GB extra.mi still can't download movies

    PLease help! iTunes is stating l don't have enough storage to download a movie but I have 14GB after purchasing extra.
    WHy can't I download?

    pvonk is right you need to delete stuff off your device to download new movies,

  • HT4539 Unable to download movies previously purchased under I-tunes

    My I-tunes shows 4 movies that I bought, however when I go under videos it says that there are no videos. When I go under I-tunes it only allows me to download one of the videos (the other ones, the download symbol it's grey out) After it says it downloaded that one video, it still doesn't show under videos

    What instructions are your using ?
    Depending upon what country that you are in (music can't be redownloaded in all), and if you haven't changed countries since buying it (and if the rights-holder hasn't removed it from your country's store), then you might be able to redownload it via the Purchased link under Quick Links on the right-hand side of the iTunes store homepage on your Mac's iTunes. If you haven't authorised your account on your Mac's iTunes then you can do so via the Store > Authorise This Computer drop-down menu option at the top of your Mac's screen in iTunes.
    Or, and if you still have the music on your iPad, connect it to your Mac and do File > Devices > Transfer Purchases to copy it over

  • HT4972 i just purchased more storage for my iphone 4 and also deleted some apps and it still will not allow me to update to ios7

    i just purchased more storage and deleted some apps and my iphone4 and it still will not allow me to update to ios7

    The iCloud storage is meant for your backup, you do not get more space on iPhone.
    You can by connecting to computer iTunes for update then you will not have space problem

  • Just purchased more storage space for iphone6 but not showing?

    I just purchased more storage space for my iphone6, 20gb, but my backup storage still shows 5gb?  How do I troubleshoot this problem, my credit card info is accurate?

    You cannot install more storage space on an iDevice. If you don't have space on the device to download to it, then you need to delete stuff from it. Buying more cloud space does not do a thing for you unless you store to the cloud and remove from the device.

  • HT1766 We have a refurbished ipod touch 4th gen. The cloud storage is almost full and it won't allow me to back up. Do I need to purchase more storage space or how can I delete apps/pics to make more space?  Also, somehow I erased all of the music from th

    I have a refurbished ipod touch 4th Gen.  I am having problems backing up because the cloud is almost full. I have tried to delete some apps/pics but it won't let me. Do I need to purchase more storage? Also, I accidentally erased all stored music. It is still on my personal computer and I need to know how to get it back on my ipod. A family member set it up for me. 

    You said " I accidentally erased all stored music.".
    You can redownload iTunes purchases by:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    Your iCloud backup does not include non-iTunes purchases like music from CDs
    If on your iPod now:
    Recovering your iTunes library from your iPod or iOS device: Apple Support Communities
    You can go to Setting>iCloud>Manage Storage and see what is using the store and delete items from iCloud

  • HT4910 I can not back up my iPhone.  it says I need more storage space.  I purchased more space and icloud says it is there, but the phone is not recognizing this and continues to say that I need to purchase more space in order to back it up.  Any ideas?

    I can not back up my iPhone.  It says I need more storage space.  I purchased more space and icloud says it is there, but the phone is not recognizing this and continues to say that I need to purchase more space in order to back it up.  Any ideas?

    Close your iTunes,
    Go to command Prompt -
    (Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
    (Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
    In the "Command Prompt" screen, type in
    netsh winsock reset
    Hit "ENTER" key
    Restart your computer.
    If you do get a prompt after restart windows to remap LSP, just click NO.
    Now launch your iTunes and see if it is working now.
    If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
    iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
    http://support.apple.com/kb/TS4123?viewlocale=en_US

  • I purchased an i-pad 2 and have about 330 apps. I bought the cheaper (16GB). I now cannot download or update apps "There is not enough available storage" I purchased more storage in settings, but still cannot update or download.

    I purchased an i-pad 2 (16GB) and have about 330 apps. I cannot download or even update my apps (get the message there is not enough storage available to download). I purchased more storage through settings, but still nothing. Help?

    You cannot purchase more storage on the iPad, you purchased more storage on iCloud.
    How much space is left on your iPad?

  • HT5622 I just purchased more storage on the iPad and it still says I cannot download the ios7?

    I just purchased more storage, but cannot get the ios7 to download even tho I now have over 9 gb left over.

    You need storage space on the device, not in iCloud.
    Give this a try:
    Download Apple – iTunes 11.1. Connect your device to your computer and open iTunes. Select your device under the Devices heading in the iTunes' sidebar. Click on the Summary tab in iTunes' main window. Click on the Update button.
    Note that the update servers are under heavy strain today.

  • I just bought more storage and it is still showing i don't have enough storage? When does the storage plan kick in?

    I just bought more storage and it is still showing I don't have enough storage. When does it actually kick in? I need to download an app and it's saying I don't have enough space??? thanks for the help

    What sort of "storage" did you buy? If you are referring to iCloud storage, that does not change the amount of storage on your iPhone. You will have to delete things from your iPhone to be able to add more apps. If you want to have music in the cloud rather than on your iPhone, you need to subscribe to iTunes Match, after which you will be able to stream music rather than keeping it on your iPhone, though of course you'll need an internet connection to do so and can burn through your cell service data allowance rather quickly if you play a lot of music and don't have WiFi available.
    Regards.

  • I purchased extra cloud storage and it shows 51 GB available yet there's no room for anything. How do I allocate that available storage?

    I purchased extra cloud storage and it shows 51 GB available yet there's no room for anything. How do I allocate that available storage?

    Whoa, it sounds like you're confusing two very different things.
    iCloud initially comes allowing 5GB of free storage (for backups, etc.).
    Your iPad (or are you talking about an iPhone in the wrong forum?) comes with some number of tens of gigabytes of storage, which cannot be added to.
    So something doesn't make sense in your comment.

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