HT201328 I have recieved a locked phone from US. At& T confirmed tht the same could be unlocked and had suggested the procedure of 'back up and restotre to unlock the phone, which was done. After this when I removed the old  simcard, the iphone cannot be

I have recieved a locked phone from US. At& T confirmed tht the same could be unlocked and had suggested the procedure of 'back up and restotre to unlock the phone, which was done. After this when I removed the old  simcard, the iphone cannot be activated

When you connected to iTunes and restored, did you get the
'Congratulations. Your iPhone is now unlocked' message?
If not, first try again. Follow the procedure in the email
AT&T sent you exactly - do not skip steps. If still no success,
contact AT&T as the problem is on their end.
Do you have a sim in the iPhone when trying to activate it?
You must put a sim into the iPhone for activation to compllete.

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