HT201363 How the **** do I find the option to change my security questions? I made these questions years ago & have not needed to answer them since.
I made my apple account years ago. I made the security questions years ago. And therefore I cannot remember the answers to the questions. I keep looking up how to change them & I keep finding the same page that tells me to choose "send rescure email", but that option does not exist at all. I repeatedly tried to remember the right answers & now I am locked out of my account for repeated failed attempts. I need to get into my account so some help would finally be appreciated.
You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(105130)
Similar Messages
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I don't have the option to change my security questions, but can't remember the answers. What can I do? I have given 2 rescue email addresses already and can reset my password.
Ajb1111 wrote:
I don't have the option to change my security questions, but can't remember the answers. What can I do? ...
See Here... Apple ID: Contacting Apple for help with Apple ID account security
ask to speak with the Account Security Team... -
What if you have two questions but you remember your apple ID password? It doesn't give me the option to change my security questions/answers.
You need to contact Apple. Click here, phone them, and ask for the Account Security team.
(87140) -
How do I change my security questions if I do not remember any of them?
I have been trying for days now to figure out how to change my security questions and I sent in emails to itunes support and they closed my case and never sent me an email or anything. I'm becoming very ****** off because I've had the same account for years and the security questions never came up until now. Please help me.
You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(119524) -
I dont have the option to change my security questions, how do i fix?
i want to buy apps, but for some reason my phone rekkons i haven used money on it befor(however i have) now its asking for my security questions. set up a rescue email as instructed and was told after that i could change it. but i can all i can do is enter the ones i did ages ago and cant remember, i cant chose other ones to use. so what do i do?
If you have a verified rescue email attached to the apple id then follow the article below to get an email to reset the security questions:
http://support.apple.com/kb/HT5312
If you don't have a rescue email or you don't receive the email then you will need to contact AppleCare for assistance. Follow the article below to find the number in your country:
http://support.apple.com/kb/HE57 -
I need to get help. They keep telling me that my security questions are wrong when I have them right in front of me. How so I correct this.
You need to ask Apple to reset your security questions; ways of doing so include clicking here and picking a method for your country, and filling out and submitting this form.
(96417) -
How do i change my security questions if there is not link to reset them
HALP
You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(119524) -
Can't remember answers to my security questions and I don't get the option to reset my security questions.. What do I do ?
Apple ID security issues -
Call Apple Care for your country and ask for the Account Security Team. They can assist you with your issue.
http://support.apple.com/kb/HT5699 -
I need to know how to change my security questions cause I have forgotten them and would like to buy an app but cannot cause I need to answer the questions
The page that you’ve posted from has instructions for how to reset them i.e. if you have a rescue email address set up on your account then steps 1 to 5 half-way down that page should let you reset them.
If you don't have a rescue email address then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use -
when I go to change my security questions there is a not forgot option how do I get this to work?
That option will only appear if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account. If it's not appearing then I assume that you don't have one, in which case see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551
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Hello, I have a problem. Help me to solve it. The first time I want to buy the game and asks me to answer a security question that I do not remember. Discard them please that I introduced them to
See Kappy's great User Tips.
See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities https://discussions.apple.com/docs/DOC-4551
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
Cheers, Tom -
HT201363 How do I change my security questions because I have forgot them
How do I change my security questions because I have forgot them?
You need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(90515) -
How to change you security questions if you have forggot them ?
How to change you security questions if you have forggot them ?
This forum is for questions from those managing sites on iTunes U, Apple's service for colleges and universities to post educational material in the iTunes Store. You'll be most likely to get help with this issue if you go to the general iTunes forums where this question has been asked and answered dozens of times. You can also just look at the right under "more like this".
Regards. -
how do i change mi security questions if i have to answer them but i forgot them i can't use my iphone
Go to this knowledge base article and request help from Apple. If that doesn't help, go to the ExpressLane for assistance.
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How do i change my security questions if i do not know them and also do not know my rescue email?
Contact the Apple ID Security site from http://support.apple.com/kb/HT5699 or call the AppleCare support number from http://support.apple.com/kb/HE57 and ask to speak with the Account Security Team.
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