HT201363 I need to reset a Iphone4 I brought second hand, but the original owner do not know her apple Id or password. What should I do? (need help ASAP)

I need to reset a Iphone4 I brought second hand, but the original owner do not know her apple Id or password. What should I do? (need help ASAP)

You need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
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HT201363 i have two security questions but i don't have a rescue email address and i know my apple id and password, what should i do please help me!!:(

i have two security questions but i don't have a rescue email address and i know my apple id and password, what should i do please help me!!:(

If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

HT201441 i have an ipad and the original owner is not present and i have no way to contact them how can i reset the ipad back to factory settings?

i have an ipad and the original owner is not present and i have no way to contact the owner how can i reset the ipad to factory settings?

Tammy,
Unfortunately your iPhone is just a paper weight. Return it to the pawn shop for a refund.
iCloud: Find My iPhone Activation Lock in iOS 7 explains the "Buyer Beware" facts:
When purchasing an iPhone, iPad, or iPod touch from someone other than Apple or an authorized Apple reseller, it is up to you to ensure that the device has been erased and is no longer linked to the previous owner’s account.
Follow each of these steps to make sure that you can use the device you purchase:
Turn the device on and slide to unlock.If the passcode lock screen or the home screen appears, the device has not been erased. Ask the seller to completely erase the device by going to Settings > General > Reset > Erase All Content and Settings. Do not take ownership of any used iPhone, iPad, or iPod touch until it has been erased.
Begin the device setup process.After choosing a language, choosing a country, and connecting to a network, the device will begin activation. If you are asked for the previous owner’s Apple ID and password, the device is still linked to their account. Hand the device back to the seller and ask them to enter their password. If the previous owner is not present, they can remove the device from their account by signing in toicloud.com/find. Do not take ownership of any used iPhone, iPad, or iPod touch until it has been removed from the previous owner’s account.
You will know that a device is ready for you to use when you are asked to “Set up your iPhone", “Set up your iPad", or “Set up your iPod” during the device setup process.

I bought an iphone 4s second hand but the owner don't remember their icloud password to activate it, please i need it up and running, how do i remove that account to use mine to activate it?

Need assistance on how to remove account as soon as possible please.
Thanks in advance.

If the previous owner can't/won't help you, then there is nothing you can do. They can reset their Apple ID password. Continually refusing to help you would indicate to me that the person who sold you the device knows it is a lost/stolen device and doesn't want to give your money back.

HT4059 i have a first generation iPad and find i need to load an earlier version of i books but the downloads page does not aloww this ?

I have a first generation ipad and find i cannot now run ibooks as i need an earlier version but cannot find any clickable tabs on the ibooks download page that i am directed to ?

You should be able to download a compatible version. If the iBooks app isn't already in your purchase history thet download the current version on your computer's iTunes so that the app is in it. Then on your iPad go to the Purchased tab in the App Store app and see if you can download an older compatible version of it

HT201363 bought used iphone 4 dont know old apple id and password, what can I do

Help the phone cant be trash -really

Is it running iOS 7?
If it is and you don't know the original owners Apple ID and password then is trash.
Return it and get your money back.
Allan

Hi All, Need help my iphone 4 lock after upgrape ios7.1 (no service). i buy a secondhand phone not know first apple id. please advise how to normalize

Hi All, Need help my iphone 4 lock after upgrape ios7.1 (no service). i buy a secondhand phone not know first apple id. please advise how to normalize

You will need the original owner of the iPhone to unlock it for you, or the iPhone will remain useless. It has been Activation Locked, which is described here:
http://support.apple.com/kb/HT5818

I reset my apple ID password here on the website, but my computer isn't recognizing my new password. what should I do? I just need to update my adobe flash player but it keeps asking me for my password but won't take my new password I just updated.

Model Name: iMac
Model Identifier: iMac12,1
Processor Name: Intel Core i5
I reset my apple ID password here on the website, but my computer isn't recognizing my new password. what should I do? I just need to update my adobe flash player but it keeps asking me for my password but won't take my new password I just updated.

"If you've forgotten the Apple ID password how did you log in to make the last post?"
Exactly! The password I used to log on here and write my post I figured was the same Apple ID password I would use to reset my computer login password. But my computer isn't recognizing it as the correct password so it wont let me update my login password. I have 2 user accounts on my computer.
As far as the link you provided, I already looked to that for help earlier. It states:
Choose Apple menu > System Preferences, click Users & Groups, click the lock to unlock it, then provide an administrator name and password. Select a user, then click Reset Password.
I did these steps, but I don't remember my admin password. The question is: How do I reset my admin password so I can reset my log in password.
Is my admin password the same password I use to log onto this website to post questions? If so, like I said previously, I already reset that password and my computer isnt recognizing it.

I recently reset my computer and copy my music from an external hard drive to my itunes library. When I click on a song to play i get an error message that says " the song could not be used because the original file could not be found". need help

I recently reset my computer and copy my music from an external hard drive to my itunes library. When I click on a song to play i get an error message that says " the song could not be used because the original file could not be found". But when I have my external hard drive plug in the song will play with no problem. What do I need to do to play my music without having the external harddrive plug in ???????? Please help

Because the location for each song in your library is on your hard drive. If the hard drive isn't there, how can iTunes play it?
You'll have to move/copy the music from your hard drive to your computer's hard drive.
Basically, EASIEST way to do all this, if you don't care about your play counts, etc...
-Delete EVERYTHING from iTunes, so that your library is now empty.
-Go to "Advanced" inside of the "Preferences" window, found in the "Edit" drop-down. You can also access Preferences by pressing Ctrl+, (Press Ctrl and the comma key)
-Change your iTunes Media Folder Location to something simple, but on your computer. I use C:/iTunes. Make sure "Keep iTunes Media Folder Organized" and "Copy files to...." are both checked. You can close Preferences now.
-Now, drag and drop your music from your hard drive into your iTunes library. iTunes will automatically add the music to your library, as you would expect, and also creates a copy of each file to place into that iTunes Media Folder you just created.
Shouldn't have any more problems...

I really need help on reseting my security questions i tried sending in my rescue email but the rescue email is not showing up on the password and security tab and i'm positive i don't know the answers this is really getting annoying _

i really need help on reseting my security questions i tried sending in my rescue email but the rescue email is not showing up on the password and security tab and i'm positive i don't know the answers this is really getting annoying

If your rescue email is not working and you cannot remember even one answer, then you only have one option - call Apple.
http://support.apple.com/kb/HT5665

I need to hard reset a Palm TX but the Power button does not function.

I need to hard reset my Palm TX but the Power button does not function. Is there any other way to perform the hard reset or otherwise delete all of my data?
Post relates to: Palm TX

Hi,
PowerBtn from the Canuck Software HomePage.
NOTE: This is Not a Blazer friendly download and only for downloading using a Chunky Computer thingie.
http://www.canuck-software.ca/
PowerBtn will allow you to set a HardButton to turn the TX on and off in the same fashion as the PowerButton, if you want.
This setting will remain active while 'Enable' on the PowerBtn screen is active.
The user can select 'Disable' on the PowerBtn screen.
The setting will survive a Soft Reset. (Hi PG )
If the Palm PowerButton fails completely then you will not be able to do a Hard Reset.
The PowerBtn app has a 'Hard Reset button' which you tap and after a time countdown (you can cancel in this time) it will perform a Hard Reset. This is the same as the Hard Reset app mentioned above.
The 'Enable' and 'Disable' mentioned above do not affect the 'Hard Reset button'
NOTE: PowerBtn also has a 'Program itself becomes power button' feature but I do NOT recommend you use this.
If you enable this you will not be able to change the setting or use the 'Hard Reset button' because when you Tap on the PowerBtn Icon the TX will turn Off. The only way to change the setting or use the 'Hard Reset button' would be to Delete PowerBtn then install again.
You can also turn your TX On by pushing the 5WayNav Select (middle button) to bring up the clock then double push it. The TX will stay on at the same place it was in when you turned it off, in the same way it would if you used the Power Button
All the best, woz of oz
Post relates to: Palm TX

I bought an iphone 4 from my friend and he do not know his apple ID and we are trying to know the email attached to is apple ID so we can rest it cause he forgot them as well and the reset button in the 2 steps always says that the email is always sent !

i bought an iphone 4 from my friend and he do not know his apple ID and we are trying to know the email attached to is apple ID so we can rest it cause he forgot them as well and the reset button in the 2 steps always says that the email is always sent ! ( even if you wrote a worng ID like ( asdasdasd ) it will say sent !! how come and now am trying to know or need a hint on that email so my freind could try to remember it !
to those who will think that this phone is stolen , no its not and i would love to go to apple store if there is 1 in jordan so they can help us ,
i have everything with this iphone the box the catalog its serial number , everything but the ID and the (and apple ID is everything as you know)
so please if anyone have any suggestion to help me , and even apple it self if the can help me to get a support from them cause i tried everything to contact them by mail or any other option since as i said there is no apple store in jordan

he knows his ID , if he did all whats in the link he can get his password back ?
how can i make him call applecare ? is there a way to speak to them from jordan ??
i have been trying to reach any1 in apple so they can communicate and help my friend (us) to make him remember it .
am not asking for the password or trying to get into the phone without using it , and i can take my money back though i need to help my friend as well since now he cant use it as well.
thanks kil

My home button is not working in iphone4 what should be do pls help.

My home button is not working in iphone4 what should be do pls help.

Basic troubleshooting from the User's Guide is reset, restart, restore (first from backup then as new). Try each of these in order until the issue is resolved.
If basic troubleshooting fails to resolve the issue, the next step is to take the device to Apple or an Apple Authorized Service Provider for evaluation.
Apple does not repair devices.
iDevices are not user servicable.
Any attempt by a 3rd party to repair the device will void the warranty and all rights to support from Apple and these forums.

I brought second hand iphone4 but i cannot open it because the owner forgot her apple id and password, how can i reformat this without reformating my phone outside?

I brought second hand iphone4 but i cannot open it because the owner forgot her apple id and password, how can i reformat this without reformating my phone outside? what can i do to open this? its till on the set up mode

There is nothing you can do about but ask the seller for your money back. Without the previous owners applid password, you cannot activate and use that device - there is no way around that. iOS 7's Activation Lock needs to be disabled by the previous owner in order for you to use it - if they cannot (or willnot) produce the password to disable it, you have no options.
They can disable it remotely for you - see http://support.apple.com/kb/HT5661 but not if they do not remember their own password.

I bought a second hand ipod 5 and the original owner forgot the email and password and i can't restore the ipod and it says i need the original apple ID but i dont know it could anyone help me??

i bought a second hand ipod 5 and the original owner forgot the email and password and i can't restore the ipod and it says i need the original apple ID but i dont know it could anyone help me??

If you can access the device: Tap Settings -> General -> Reset -> Erase All Content and Settings.
If you can't do that then you need to Restore it as New:
Locked Out, Forgot Lock or Restrictions Passcode, or Need to Restore Your Device: Several Alternative Solutions
1. iOS- Forgotten passcode or device disabled after entering wrong passcode
2. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
3. Restoring iPod touch after forgotten passcode
4. What to Do If You've Forgotten Your iPhone's Passcode
5. iOS- Understanding passcodes
6. iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
Forgotten Restrictions Passcode Help
You will need to restore your device as New to remove a Restrictions passcode. Go through the normal process to restore your device, but when you see the options to restore as New or from a backup, be sure to choose New.
Also, see iTunes- Restoring iOS software.
You can also try using DFU mode:
Placing your device into recovery (DFU) mode:
Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.
   1. Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the
       other end of the cable connected to your computer's USB port.
   2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds
       until the red slider appears, then slide the slider. Wait for the device to turn off.
              * If you cannot turn off the device using the slider, press and hold the
                Sleep/Wake and Home buttons at the same time. When the device turns off,
                release the Sleep/Wake and Home buttons.
3. While pressing and holding the Home button, reconnect the USB cable to the
       device. The device should turn on. Note: If you see the battery charge warning,
       let the device charge for at least ten minutes to ensure that the battery has some
       charge, and then start with step 2 again.
4. Continue holding the Home button until you see the "Connect to iTunes" screen.
       When this screen appears you can release the Home button:
5. If necessary, open iTunes. You should see the following "recovery mode" alert:
6. Use iTunes to restore the device.
If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
Additional Information:
If you have a problem getting into recovery mode then try: RecBoot: Easy Way to Put iPhone into Recovery Mode.
Note: When using recovery mode, you can only restore the device. All user content on the device will be erased, but if you had previously synced with iTunes on this computer, you can restore from a previous backup. See this article for more information.

HT201363 I need to reset a Iphone4 I brought second hand, but the original owner do not know her apple Id or password. What should I do? (need help ASAP)

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