HT201364 OS X Mavericks install not available..

I have a brand new MBP 15 inch with the 16bg RAM.. and i can't install OS X Mavericks.. why is this? anyone else having this problem? Thanks

What exactly are you trying to accomplish? A brand-new Mac probably already came with 10.9 - check About This Mac under the Apple menu - so if you're trying to download 10.9 from the Mac App Store and your system already has it, that won't work and isn't necessary.
Regards.

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I am trying to fresh install Mavericks (it gives me no other choice) on my erased MacBook Pro HD prior to selling on. It does not give me choice to use any other OS. Yet Mavericks is not available. ?? What to do please?

I wish to sell my 2008 MacBook Pro. Have erased hard disk and when I went to fresh instal Mavericks OSX 10.6 (it gives me no other choice in the disk utility program) It says in the Apple Store, it is unavailable. But because this is done from disk utility there is no operating system or access to choose another OS eg Yosemite. I cannot download anything using my iMac as that came ready loaded with Yosemite, so it does not show as a purchase. I do not want to use the Time Machine backup as that has all my details, apps etc. in it. Would the best way be to purchase a disk containing Mavericks the OS that was on it most recently. Can anyone offer advice please?

You need to re-install the OS the computer shipped with using the disks that were supplied with the computer. Contact Apple Support and have the serial number of your computer available. They will send you new disks for a small fee.
Selling old Mac
Selling old Mac (2)
Selling old Mac (3)
Selling old Mac (4) Apple support

After Effects Mavericks QuickTime not available

Hello.
I have the following problem. I have OSX 10.9.1 Mavericks. I use After Effects CC. I want to render a video as MOV (QuickTime). I go to the Render Queue -> Output Mode -> format not the opportunity to select MOV. It just is not there. QuickTime is installed on Mavericks as default all codecs would be theoretically available. What am I doing wrong?
When I try to render the video in Media Encoder CC I have the opportunity to select MOV (QuickTime). When I render it I get an unknown error.
THANKS

Hey Szalam
I use the following version of After Effects CC (12.2). I have solved the problem. I uninstalled After Effects CC and installed it again. Now I have the missing format (MOV). My After Effects has always been on the most current version. Why a new installation has helped I can not understand. But it works now and I'm happy
Thanks

Cannot duplex print on Win 7. Duplex Unit "Install" not available

Printer Photosmart C6280. System Win 7 64bits Ultimate
The duplex printing was working fine on Windows XP. Bought a new computer, Win 7 and installed drivers and softwares from HP web site.
So far, I can only do manual duplexing. I tried following the instruction:
Step one: Add the Duplex Unit to your printer settings
On the Windows taskbar, Click the Windows icon ( ), and then click Devices and printers .
Right-click the printer icon ( ) for your product, click Printer Properties , and then click the product. The Printer Properties window opens.
Click the Device Settings tab.
If necessary, click the plus sign (+ ) next to Installable Options to expand the list.
Click Duplex Unit , and then click Installed .
Click Apply , and then click OK .
But the dropbox at item 5 "Duplex Unit" is disabled (grayed out). So what do I do from there?
Regards.
This question was solved.
View Solution.

This makes sense. However, I am the only user on this computer and my status is administrator. Anyways, I tried all combination of ctrl-right-click, shift-right-click, ctrl-shift-right-click in trying to get a "run as administrator" but none works. Any other ways to run the printer properties as administrator?

Install option not available in App Store for some apps

Why is the option to install not available for some apps? The app info shows up but the install button is not there.

The button should read either the price of the App, or Free if they are free. Alternatively if you have purchased/downloaded the App in the past but deleted it from the device, it should have a button with a cloud icon.
Pressing it will initate download and installation.
Is none of this the case?

Where is the mavericks install (stupid question)?

I need to install a dual boot with mavericks.
I can't find the installer...is there a repo with all OS releases?

Mavericks is not available as a fresh download; it is only available if you have a Mac which came with Mavericks installed. Mountain Lion and Lion are available by going to the Online Apple Store where you will get a download token for the Mac App Store, but so far this facility has not been provided for Mavericks. (Searching for Mavericks takes you to the Yosemite page.) It's not know whether it will be made available at a later date.

HT201364 I am unable to redownload OS X Mavericks on a Late 2013 new Macbook Pro 13". I get a message saying "We could not complete your purchase" " OS X Mavericks can not be installed on this computer"

I am unable to redownload OS X Mavericks on a Late 2013 new Macbook Pro 13". I get a message saying "We could not complete your purchase" " OS X Mavericks can not be installed on this computer"
I nee an easy way to resolve this with Apple.

why is it this problematic to resolve?! obviously there's a valid installer image for our macs, why can we not have access to it to use on our laptops?
I do not understand, nor accept the explanation given before - about it being a newer model... it doesn't make sense... how does that translate to "no download available".
also, if it was a valid point - we would have had that download with the release of 10.9.1 - which we don't.

Just erased my disk, whent to install Maverick and get : "Not available now" message since yesterday

Just erased my disk, whent to install Maverick and get : "Not available now" message since yesterday. Can someone help me revive my dead IMac!!

If you are selling or giving away the computer then follow these instructions:
Follow these instructions step by step to prepare a Mac for sale:
Step One - Back up your data:
       A. If you have any Virtual PCs shut them down. They cannot be in their "fast saved" state. They must
           be shut down from inside Windows.
       B. Clone to an external drive using using Carbon Copy Cloner.
          1. Open Carbon Copy Cloner.
          2. Select the Source volume from the Select a source drop down menu on the left side.
          3. Select the Destination volume from the Select a destination drop down menu on the right side.
          4. Click on the Clone button. If you are prompted about creating a clone of the Recovery HD be sure
              to opt for that.
          Destination means a freshly erased external backup drive. Source means the internal startup drive.
Step Two - Prepare the machine for the new buyer:
          1. De-authorize the computer in iTunes! De-authorize both iTunes and Audible accounts.
          2, Remove any Open Firmware passwords or Firmware passwords.
          3. Turn the brightness full up and volume nearly so.
          4. Turn off File Vault, if enabled.
          5. Disable iCloud, if enabled: See What to do with iCloud before selling your computer.
Step Three - Install a fresh OS:
     A. Snow Leopard and earlier versions of OS X
          1. Insert the original OS X install CD/DVD that came with your computer.
          2. Restart the computer while holding down the C key to boot from the CD/DVD.
          3. Select Disk Utility from the Utilities menu; repartition and reformat the internal hard drive.
              Optionally, click on the Security button and set the Zero Data option to one-pass.
          4. Install OS X.
          5. Upon completion DO NOT restart the computer.
          6. Shutdown the computer.
     B. Lion and Mountain Lion (if pre-installed on the computer at purchase*)
         Note: You will need an active Internet connection. I suggest using Ethernet if possible
                    because it is three times faster than wireless.
          1. Restart the computer while holding down the COMMAND and R keys until the Mac OS X
              Utilities window appears.
          2. Select Disk Utility from the Mac OS X Utilities window and click on the Continue button.
          3. After DU loads select your startup volume (usually Macintosh HD) from the left side list.
              Click on the Erase tab in the DU main window.
          4. Set the format type to Mac OS Extended (Journaled.) Optionally, click on the Security button
              and set the Zero Data option to one-pass.
          5. Click on the Erase button and wait until the process has completed.
          6. Quit DU and return to the Mac OS X Utilities window.
          7. Select Reinstall Lion/Mountain Lion and click on the Install button.
          8. Upon completion shutdown the computer.
*If your computer came with Lion or Mountain Lion pre-installed then you are entitled to transfer your license once. If you purchased Lion or Mountain Lion from the App Store then you cannot transfer your license to another party. In the case of the latter you should install the original version of OS X that came with your computer. You need to repartition the hard drive as well as reformat it; this will assure that the Recovery HD partition is removed. See Step Three above. You may verify these requirements by reviewing your OS X Software License.

HT201364 Mavericks will not download or install...

Mavericks will not download or install... Macbook Pro 17, early 2009, plenty of memeory... Clicking the download or install button shows button depression, but no response otherwise, and download never happens. Any idea as to what is wrong???

Basic troubleshooting steps outlined in the User Guide are restart, reset, restore.
Have these been tried?

After upgrading to Yosemite, iphoto has a white symbol across it indicating it needs to be upgraded. When at the app store the install option is not available?

After upgrading to Yosemite, iphoto has a white symbol across it indicating it needs to be upgraded. When at the app store the install option is not available?

What version of iPhoto do you have?
iPhoto Upgrade under Mavericks see post by Old Toad

IPhoto update can't be installed on my MAC ref. "This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled." this is not possible help?

Recent upgrade to OS X Yosemite on my MAC and iPhoto update can not now be installed msg reads, "This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled." this is not possible help?

That error message can be misleading. It means, that iPhoto on your Mac is not associated with your Apple ID.
Either you did not set up your Mac using the same Apple ID - did someone help with your setup and use a different ID? Perhaps a family member? Or did you let someone borrow your installer disks?
Or did you not yet "Accept" iPhoto and other iLife apps to your Apple ID? Check the "Purchased" tab of the App Store, if any applications are waiting to be accepted. If you see "Accept" buttons, press them.
You may be unable to "Accept" now, if you missed the update to iphoto 9.5.1 on Mavericks. You could try to buy iPhoto, however. If you are lucky, it may show for free.
Backup your iPhoto library, if you do not have a current backup.
Uninstall iPhoto by deleting it from the Applications folder, but do not empty the Trash, so you can put it back,if need be.
Launch the App Store, click the "Store" menu, and sign in with your current AppleID.
Open the main page "Featured" of the App Store and search for iPhoto.
If iPhoto is listed as "Free", click the "Free" button to buy it with your current AppleID.
If it is not showing as free, there is no help but contacting the App Store Support to sort out the AppleID. Use this link: http://www.apple.com/support/mac/app-store/contact/

Why is that I am not able to update iPhoto after install os x yosemite? is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled.

"This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled" iPhoto is gone after installing to OS X Yosemite. Where did it go and how do i get all my pictures back ??
HELP !!!

"This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled" iPhoto is gone after installing to OS X Yosemite. Where did it go and how do i get all my pictures back ??
HELP !!!
Did you upgrade to Yosemite, without first updating to iPhoto 9.5.1 in Mavericks? Then updating to 9.6 may not work - it is buggy at the moment.
If you already own a version of iPhoto 9.x.x, but cannot update iPhoto, try to buy a new version. When I look at the AppStore, the price has now changed to "Free", so it should not matter if you buy again or update.
Delete iPhoto from Applications, but do not empty the Trash.
Go to the first page of the App Store and sign in with your AppleID.
Search for "iPhoto" using the Search field.
What does the button below the iPhoto icon show? If it is showing "Free" like for me, click "free" to purchase again.

I upgraded to iOS x mavericks on my iMac now i cannot access my iPhoto i get this messageThis update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled.

I upgraded to iOS x mavericks on my iMac now i cannot access my iPhoto i get this messageThis update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled. I have not changed anything thankyou for any info.

Please test after each of the following steps that you haven't already tried. Stop when the problem is resolved. Back up all data before making any changes. Keep in mind that no one here represents Apple or can help with customer-service issues.
Step 1
A purchased app can only be updated by signing in to the App Store with the same Apple ID that was originally used to buy it. There's no way around that limitation, which also applies to free apps. If you can't sign in with the buyer's ID, delete the app and reinstall it. You'll have to pay for it again, if applicable.
Step 2
If you get the alert when trying to update a bundled iLife app, elect the Purchases page in the App Store and locate the app in your purchase history. If there's a button marked ACCEPT on the right, click it.
If you have a used Mac, the bundled apps were linked to the original owner's Apple ID and can't be transferred to you. Reportedly, customer service has issued redemption codes to some second owners who asked, but it's not guaranteed.
Step 3
If you're trying to update iLife or iWork apps that were installed from a purchased DVD, or if you have a refurbished Mac bought directly from Apple, contact App Store customer service for a redemption code. You may be asked for the part number of the DVD.
Step 4
From the App Store menu bar, select
Store ▹ View My Account
Enter your Apple ID password at the prompt. At the lower right corner of the window that opens, click the Reset button. Close the window.
See also: remove app
Keywords: refunded canceled

After updating to Mavericks the apps store gives me the message "This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled." How do I still update my apps??

After updating to Mavericks the apps store gives me the message "This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled." How do I still update apps such as iphoto??

What happened was you never accepted these apps into your Mac App Store account.
Drag & drop the apps in the Trash and use OS X Recovery to install them again. after installing the apps be sure to accept them into your account this time from the Purchases pane of the Mac App Store.
OS X Recovery -
http://support.apple.com/kb/HT4718

Unix Command install updates for 10.9 Mavericks does not work

Unix Command install updates for 10.9 Mavericks does not work
These commands no longer work with 10.9
softwareupdate -i -a
softwareupdate -d
Are there new unix commands for 10.9 to install updates?

Now that Safari 7.0.3 is out there is actually something to update, here is the results:
SYSTEM2 (192.168.1.6)
Software Update Tool
Copyright 2002-2012 Apple Inc.
Finding available software
Downloading Safari
Downloaded Safari
Installing Safari
Done with Safari
Done.
Get Info on the system shows:
Modified: Today 10:15
Version: 7.0.3, Copyright © 2003-2014 Apple Inc.
Regards,
Shawn

HT201364 OS X Mavericks install not available..

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