HT201412 my iPhone 4s doesn't charge.  tried multiple cables.  went to Apple (had genius appointment) store thinking that I may need battery replaced.  Met with an abrupt assistance.  She looked at receptacle where cable plugs in, declared it corroded

My iPhone 4S doesn't charge.  I tried multiple connectors.  I'm thinking my battery needs replacing.  I had an appt today at the Genius bar.  The Apple associate was a bit abrupt.  She looked at the receptacle where the connector goes.  Declared it corroded and offered to sell me a new phone.  I said it doesn't look that bad and I believe it may be the battery and asked if there is way to test if it was my battery.  She said "no", according to what I'm seeing the receptacle is damaged due to the corrosion I'm seeing.
I didn't have the time nor the patience to deal with her and left in disgust
I'm thinking about going to another Apple store to have it checked out.
Any thoughts on this matter?

Billstrop wrote:
{snip}
I'm thinking about going to another Apple store to have it checked out.
Any thoughts on this matter?
You can go anywhere you want.  The notes about your previous visit and diagnosis will remain in Apple's records.  Notes are attached to the serial number on the iPhone that was inspected.

Similar Messages

  • Iphone 4 will not charge tried different cables, docks and Itunes dont recognize it

    tried different cables, docks and itunes dont recognize it.  I have reset it pushing and holding both buttons several times.  If it is off and I plug it in the apple symbol pops up and it turns on.  I live almost 3 hrs from the nearest apple store and I really dont want to have to be with out my phone.  also its less than 3 months old so im thinking its not the battery needing replaced.  anyone help me out here?

    Sounds like the dock port on your iPhone has a problem. It is in warranty so you will need to get it serviced.

  • My phone iPhone 4S doesn't charge

    My iPhone 4S doesn't charge unless I turn it off. I have tried using other cables which hasn't resolved the issue. It has no problem charging to 100% when it's off but it is very inconvenient to have to turn it off to charge the phone.

    @mat8gt
    No worries,try these ways.
    1.Reboot your iPhone>>>>press the Home button and Power button at the same time for 10 seconds more or less.
    2.Reset your iPhone as a new iPhone>>>>Setting--General--Reset--reset all the settings.

  • TA44551 my gen 4 iPod doesn't charge, the usb cable is good(works on other apple products) What should i do?

    my gen 4 iPod doesn't charge, the usb cable is good(works on other apple products) What should i do?

    What normally happens is most people take showers and listen to thier ipods or live around many sources of humidity.  Moisture corrodes the 30 pin connector on the ipod touch.  Clean and inspect the ipod touch's connection pins to resolve most charging/ sync issues.. The pins could also be dirty, bent or broken.  If dirty: Take 91% rubbing alcohol, dip a tooth brush into it, shake the excessive alcohol off leaving the brush damp(don't use to much alcohol, it should not be dripping).  Careful!!! The Pins are Very Fragile! Gently brush the connector pins, long ways, left to right in a few second bursts, inspecting the pins as you go...   If you have an eye loop or magnifying glass you can see inside the connector easily and see if the pins look dirty or bent or broken.  If they are bent you have to VERY GENTLY stand them back up.  If they are bent very far down, chances are you will snap them off trying to straighten them back up.  If they are not severely bent over, use a very small flat head precision screw driver to bend the pin back parallel with the good pins.  Pease note: certain pins are used by the wire for different things such as sync or charging... If your pins are broken off, do a search and find out what the individual pins on the ipod 30 pin connector do to see what is affected.  Worst case is your pins are broken off.  U can attempt to solder the broken pins back on without opening the ipod touch, which is super difficult to do, or you can open the touch and repair/replace to 30 pin connector entirely.  U will need to do some micro soldering to say to least! Don't attempt unless you are confident in your soldering skills and research how to open an ipod touch? You will need some specific tools and watch out for floating LINT!  Get some canned air ;) use a small 1/2 second bursts from 4-6" away because it will steam up you touch if used for to long. Good luck!

  • Iphone 5 will not charge, tried 3 different cables and none of them work on my phone but do on other iPhone 5's

    Iphone 5 will not charge, tried 3 different cables and none of them work on my phone but do on other iPhone 5's. All 3 cables are genuine Apple cables.

    Sounds like the dock port on your iPhone has a problem. It is in warranty so you will need to get it serviced.

  • I am unable to synch my iPhone to my laptopI have tried to carry out software updates - I get a message saying that the updates could not be completed as I am not connected to the internet - despite being connected to the internet!

    I am unable to synch my iPhone to my laptopI have tried to carry out software updates - I get a message saying that the updates could not be completed as I am not connected to the internet - despite being connected to the internet!

    What OS on your Mac?
    What iOS on your phone??

  • Hi i have a iphone and it wont charge any more and i have apple care what do i do

    hi i have a iphone and it wont charge any more and i have apple care what do i do

    Back it up and make an appointment to have it looked at at the Genius bar at a nearby Apple store.

  • HT3775 For some reason my QuickTime player has stopped playing all my .avi movies, I can't seem to upgrade and it doesn't offer any solutions except that it may need additional software but not what or where to obtain it from? Help most of my movie are in

    For some reason my QuickTime player has stopped playing all my .avi movies, I can't seem to upgrade and it doesn't offer any solutions except that it may need additional software but not what or where to obtain it from? Help most of my movie are in .avi!!

    Google 'Perian' and 'Flip4Mac' — these are the extensions that will make QT play other file formats.
    However, a simpler solution is just to abandon QT in favour of the free, open-source player VLC, which plays just about everything natively without further downloads.
    Download the free VLC Player from here:
    http://www.videolan.org
    Plays just about everything, including avi & mpg, without add ons.

  • I just restored my iphone 5s, now I am trying to reactivate using my apple ID and password. It says the apple ID cannot but used to activate it, what do I do?!

    I just restored my iphone 5s, now I am trying to reactivate using my apple ID and password. It says the apple ID cannot but used to activate it, what do I do?!

    Yeah, i tried to sign in with anything i would have possibly registered it with. Thats why i was wondering if there was any way i could maybe delete that one and just sign in with a new one, or find out what Apple ID i used....

  • I have a pioneer 50 inch plasma   I purchased new from the company back in 2005.   I tried to hook up an Apple Tv to the pioneer receiver that came with the TV.   I can not get it to work.   The receiver has two HDMI  inputs in the back.

    I have a pioneer 50 inch plasma + I purchased new from the company back in 2005.   I tried to hook up an Apple Tv to the pioneer receiver that came with the TV.   I can not get it to work.
    The receiver has two HDMI  inputs in the back.  However they say they are not for PC's.  Furthermore they must be set up by going to the home menu.    I tried everything, but I can not get the receiver to talk to the Apple TV. I even tried a connector that uses an HDMI to the Apple TV that has the other side of the cable as 5 RCA cables.  I could not get the receiver to see the Apple TV.   I have a newer TV in the house, it has no problem talking with the Apple TV.  But this older system seems to be handicapped in its ability to talk with the newer Apple TV system.
    My Email is [email protected] 
    Do you have any suggestions
    Thanks
    Bob

    I could not access the Apple TV on the television.   If I put the Apple TV directly into by TV, I have an external sound system (entertainment system), therefore I worry that I would by pass the audio.
    Thanks for taking your time to attempt to help!   Any more suggestions would be greatly appreciated.
    Bob

  • I bought iPhone 4 for my wife, didn't create a separate apple ID account for her at that time. How can I now create a new one for her, sync her phone to the same PC that I sync my iPhone with without loosing all of her data, contacts, etc. Please help!

    I bought iPhone 4 for my wife, didn't create a separate apple ID account for her at that time. How can I now create a new one for her, sync her phone to the same PC that I sync my iPhone with without loosing all of her data, contacts, etc. Please help!

    I bought iPhone 4 for my wife, didn't create a separate apple ID account for her at that time. How can I now create a new one for her, sync her phone to the same PC that I sync my iPhone with without loosing all of her data, contacts, etc. Please help!

  • My iMac Seagate 1T hard drive crashed. I replaced it with a Western Digital 1T hard drive. Where can I get the Lion OS?

    My iMac Seagate 1T hard drive crashed. I replaced it with a Western Digital 1T hard drive. Where can I get the Lion OS?
    The iMac comes up with a ? in a folder, even after starting with Option/Command/R keys pressed.
    Please help.

    Call Apple to purchase replacement discs or order a copy of Snow Leopard from Apple's Online Store. Follow these instructions:
    Drive Preparation and Install Snow Leopard
    1. Boot from your Snow Leopard Installer Disc. After the installer loads select your language and click on the Continue button.  When the menu bar appears select Disk Utility from the Utilities menu.
    2. After DU loads select your hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Note the SMART status of the drive in DU's status area.  If it does not say "Verified" then the drive is failing or has failed and will need replacing.  SMART info will not be reported  on external drives. Otherwise, click on the Partition tab in the DU main window.
    3. Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Click on the Options button, set the partition scheme to GUID then click on the OK button. Set the format type to Mac OS Extended (Journaled.) Click on the Partition button and wait until the process has completed.
    4. Select the volume you just created (this is the sub-entry under the drive entry) from the left side list. Click on the Erase tab in the DU main window.
    5. Set the format type to Mac OS Extended (Journaled.) Click on the Security button, check the button for Zero Data and click on OK to return to the Erase window.
    6. Click on the Erase button. The format process can take up to several hours depending upon the drive size.
    7. When completed quit DU and return to the installer. Install Snow Leopard. Once you boot from Snow Leopard you should open Software Update and install all the available updates required. After you complete this and restart the computer open the App Store application in the Dock or Applications folder.
    8. Sign into the App Store with your Apple ID and password. Purchase and download Lion.
    9. After Lion's installer downloads, install Lion.

  • I brought my iphone of my friend and i erased the iphone but now it wont let me have a sim in it without it telling me that the sim needs replacing. i got told the phone was unlocked.... any help?

    i brought my iphone of my friend and i erased the iphone but now it wont let me have a sim in it without it telling me that the sim needs replacing. i got told the phone was unlocked.... any help?

    ASk your friend who unlock the phone for him/her.
    ONly the carrier that the phone is locked to is authorized to unlock it.
    bAse on your description, it sounds like your friend had his/her phone hacked to unlock it from the original carrier.

  • Trying to sign up for the Apple iOS Developer but I think that the payment is not received

    Trying to sign up for the Apple ios Developer but I think that the payment is not received.
    In the developer's site Register ״Pending Enrollment״ and it waiting for payment even paid thet the I get accept to my mail with the payment details.
    What to do?
    Thanks

    Please read https://forums.adobe.com/thread/1499014
    -try some steps such as changing browsers and turning off your firewall
    -also flush your browser cache so you are starting with a fresh browser
    http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip/
    http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
    or
    This is an open forum, not Adobe support... you need Adobe staff to help
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"

  • I can not sync my Iphone 4s with Itunes.  I get a "required file can not be found" error.  I went the apple stroe yesterday and they said a file may be corrupt.  I have uninstalled and re-installed Itunes so it is up to date.  ANy thoughts?

    I can not sync my Iphone 4s with Itunes.  I get a "required file can not be found" error.  I went the apple stroe yesterday and they said a file may be corrupt.  I have uninstalled and re-installed Itunes so it is up to date.  ANy thoughts?

    Anybody?

Maybe you are looking for