HT201412 My iPhone 5 keeps going black and then pops up the power down screen. What is wrong?

My iPhone keeps going to a black screen while I'm using it and then the power down screen pops up. I updated the phone last night, but still having the same issue. What can be the problem and how do I fix it?

Try doing a reset on your iPhone,
Reset your iPhone by pressing the 'Sleep' and 'Home' button at the same time for about 15 seconds or so. Your iPhone will then go through a reset / reboot procedure and will be ready for use within about a minute.
Don't worry about doing this as you will not lose data or settings.
Good luck and do report back.

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Why does my Ipad keep going black and then back to the apple logo. It eventually goes to the start page but then blacks out again. I have already rebooted several times with no luck!!

Why does my Ipad 2 keep going black ahd back to the apple logo. It eventually goes to the home screen and allows me to try something else but after about 30 seconds it happens again. I have already rebooted several times?

Make Sure iOS is updated to the latest version
Reboot the device by pressing and holding down the home and sleep/wake buttons (power) at the same time until the apple logo appears on the screen, then let go.
If that doesn't work then reset the device by going to settings/general/reset/reset all settings

My ipod shows a red battery, goes black and then sticks on to a white screen

My daughters ipod touch 4th generation shows a red battery when plugged in...then turns black for a couple seconds to then turn to a blank white screen. what can I do to get this hook up to itunes so that I can fix it?

- See:
iPod touch: Hardware troubleshooting
- Try another cable
- Try another charging source
- Look at the dock connector on the iPod. Look for abnormalities like bent or corroded contacts, cracked or broken plastic.
- Make an appointment at the Genus Bar of an Apple store.
Apple Retail Store - Genius Bar
and/or
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

My iphone 3gs keeps going black and to a "thinking" icon

my iphone 3gs keeps going black and to a "thinking" icon and will do this for a long time and won't stop till I do a forced shut down. It's all sporatic as to when it does this. Plus it's adding pictures to contacts that don't normally have pictures and taking them away from ones who do have them. Does anyone have any suggestions? I have iOS 5.1.1 on it still b/c my iTunes won't download the newest verision of the iOS (yes I have the most recent iTunes on my laptop, yes I've tried multiple different times to download too) but I've heard others say not to put the newest iOS on the 3gs b/c it locks them up.

Try doing a reset on your iPhone,
Reset your iPhone by pressing the 'Sleep' and 'Home' button at the same time for about 15 seconds or so. Your iPhone will then go through a reset / reboot procedure and will be ready for use within about a minute.
Don't worry about doing this as you will not lose data or settings.
Good luck and do report back.

HT3576 When I pull the notification screen down after about 5 seconds the screen goes black and then the apple appears for about 30 seconds and then returns to the home screen, this is an iPhone 4 running ios7 , any ideas??

When I pull the notification screen down after about 5 seconds the screen goes black and then the apple appears for about 30 seconds and then returns to the home screen, this is an iPhone 4 running ios7 , any ideas??

One problem though, the top button on my phone is jammed so i cant power off the phone, anyway of resetting the phone without using the top button ?

Just bought a new iphone4 and was loading os6 and now it won't turn on. the apple glows like it is starting up, then the screen goes black and then repeats the same process over and over. i have tried to reboot multiple times now

just bought a new iphone4 and was loading os6 and now it won't turn on. the apple glows like it is starting up, then the screen goes black and then repeats the same process over and over. i have tried to reboot multiple times now

I am assuming the phone was working prior to you installing IOS 6? Did you use itunes to install IOS 6 or just run from the phone?
When I tried to do the Over The Air update to IOS6 on my iPhone 4, it errored out and I had to connect it to iTunes and select "Restore" from the summary screen after iTunes finds the phone is connected. If this works for you, it will go through a couple of reboots that take a few minutes to complete. It should then give you the option to start with a fresh new phone or to use one of your previous backups to load your contacts and other information, provided you have backed up the phone previously.
I hope this helps you my friend!

My screen on iphone 5 goes black and and will will not respond to anything , how to fix that ?

my screen on iphone 5 goes black and will not to respond to anything , can someone tell me how to fix this problem . thanks in advance !?

I just replied in your other post
To solve most of iPhone os problems you can perform a soft reset which will not change anything inside the phone
It'll simply remove the errors
To do that
1.Hold power button for 5 seconds
2.without releasing power button press home button and keep both pressed till the apple logo comes up
3.Now release both buttons
Your phone has now been reset

HT1688 My iphone keeps blanking out and then when I press then home button it tells me the battery is dead. it has happened to me at 30%, but today it was at 71%, is there a fix for this?

My iphone keeps blanking out and then when I press then home button it tells me the battery is dead. it has happened to me at 30%, but today it was at 71%, is there a fix for this?

This is often due to faulty battery. Make Genius reservation and take iPhone to Apple Store for free quick battery diagnostic testing.

Screen keeps going black and I can't get it to light back up

I just purchased a "pinkberry" and am getting very frustrated with it. It keeps going black and no matter what buttons I push I cannot get it to light back up. I got it yesterday and charged it for about 12 hours so I know it's not that the battery is low.

seems like a hardware problem. Return the device to where you bought it and claim a new one.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

I have had my Ipad for approx 4 years. When working with an app, the screen will go black and then back to the home page.

I have had a IPad for 4 years, for several months when working with apps, the screen will go black and then return to the home page

Hi sjeure,
Thanks for using Apple Support Communities. I would recommend restarting and resetting your device to see if the unexpected app closing still happens:
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/HT1430
Cheers,
- Ari

My new iPhone 5 has black and white lines on the screen. It's not been damaged. I've tried turning it off but this does not solve the problem? Please help.

My new iPhone 5 has black and white lines on the screen. It's not been damaged. I've tried turning it off but this does not solve the problem? Please help. I can't find my answer on the Internet.

By far the most common problem hardware-wise seems to be scuffs on the aluminium. Yours is the first report of a faulty screen I've seen.
If you use the same Apple ID on both devices it'll sync whatever you want it to - music/apps/photos/messages/etc.
I've just switched from a Galaxy S3 to iPhone 5 (having already owned an iPad for a while) so I'm in a similar position!

Firefox freezes the computer for about 20-30 seconds (not even Alt+Tab works), the screen blinks black and then it shows the desired page. Does that several times at the beginning, then sort of stabilizes.

Firefox freezes the computer for about 20-30 seconds (not even Alt+Tab works), the screen blinks black and then it shows the desired page. Does that several times at the beginning, then sort of stabilizes.
This happens even if I simply hover the mouse over bookmarks, not even opening a page.
And waiting for this to happen some times or closing and re-opening seems to make it work ok again.
I've already disabled almost all add-ons (I'm using only one for Flash and NoScript right now), reinstalled Firefox (8.0.1), restoring only the bookmarks from an older version.

'''Try the Firefox Safe Mode''' to see how it works there. The Safe Mode is a troubleshooting mode, which disables most add-ons.''
''(If you're not using it, switch to the Default theme.)''
* You can open the Firefox 4.0+ Safe Mode by holding the '''Shift''' key when you use the Firefox desktop or Start menu shortcut.
* Or use the Help menu item and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running.
''Don't select anything right now, just use "'Start in Safe Mode"''
''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shift key) to open it again.''
'''''If it is good in the Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one.
Please follow the [[Troubleshooting extensions and themes]] article for that.
''When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.''

TS3274 Hi I have a 1st generation iPad 64Gb, my problem is when I am surfing the Internet or trying to read a magazine that I have bought and downloaded, the iPad closes down the app and the screen goes blank and then back to the home page. Any ideas?

Hi I have a 1st generation iPad 64Gb, my problem is when I am surfing the Internet or trying to read a magazine that I have bought and downloaded, the iPad closes down the app and the screen goes blank and then back to the home page. Any ideas?

Hi Fayed11,
Welcome to Apple Support Communities.
You may find this article useful for troubleshooting any apps on your iPad that aren't behaving as expected:
iOS: Troubleshooting applications purchased from the App Store
http://support.apple.com/kb/ts1702
Have a great day,
Jeremy

If I had my iphone 4s factory unlocked, and then reset all the settings, will it still be unlocked if I give it to a fellow servicemember?

If I had my iphone 4s factory unlocked, and then reset all the settings, will it still be unlocked if I give it to a fellow servicemember?

Ralph
millertime1944 wrote:
If I had my iphone 4s factory unlocked, and then reset all the settings, will it still be unlocked if I give it to a fellow servicemember?
There is generally a misundersting this area
there is no such thing as as a factory unlocked iPhone
there is an iPhone which has not been carrier lock as has
been available outside the US from day one
there is no evidence in OP that he purchased NOT locked from Apple

When I open my internet and go to say Macys and try to bring up all pages for handbags, the screen goes black and it returns to the screen that has all my icons on it. Why and how do I fix?

When I open my internet and got to say the Macy's website and try to bring up all pages in the handbags dept, the screen goes black and it returns to the screen that has all my icons on it. Why?

Safari is crashing.
Try a reset:
Hold the home and power buttons at the same time until the Apple boot logo appears. No data will be lost.

HT201412 My iPhone 5 keeps going black and then pops up the power down screen. What is wrong?

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