HT201441 what if the previous owner is not with me nor may i contact them, is there anyway i can go on and activate the iPhone without their apple account?
this phone was boughten from the perivous owner but we can not reach him. how can i activite this phone without using his apple id ? please help.
No. You won't be able to activate and use it without the help of the previous owner and no one, including Apple, can help.
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I just bought my iphone5c on ebay, but the previous owner will not remove from their account, what do i do?
You won’t be able to use it. Ask eBay for a refund.
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I bought iPhone 4s device from the owner and the previous owner is not present and the device has already been erased, how can I use this device using my Apple ID and iCloud
Hello adilx
The only way to get passed that and to use that iPhone is to ask the previous owner to remove it from icloud.com in the Find my iPhone section.
Find My iPhone Activation Lock: Removing a device from a previous owner’s account
http://support.apple.com/kb/TS4515
If the previous owner is not present
Make sure the device is powered on and connected to a Wi-Fi or cellular network. Then contact the previous owner and ask them to follow these steps to remove the device from their account:
Sign in to their iCloud account at www.icloud.com/find.
Click All Devices to open a list of devices linked to their account, then select the device to be removed.
Click the Erase button to erase all content and settings from the device. When prompted, don't enter a phone number or message. Click Next until the device is erased.
When the erase is complete, click "Remove from Account" to remove the device from the account.
After the device is erased and removed from the account, you can proceed with the device setup process.
Regards,
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I bought an iPhone 4S secnd-hand. The previous owner did not remove the iPhone from their iCloud account. I've tried contacting the previous owner, but they also do not know. What should I do now?
If they were the one who set the lock, send them this link.
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I would like to buy Adobe Acrobat pro 9 from ebay. The product was not deactivated, since the pc and the company no longer exists. Can I buy and activate the product ?
(There is no possibility to ask Adobe. The chats are not working. No other contact is available.)
http://www.ebay.de/itm/Adobe-Acrobat-9-PRO-Win-Vollversion-/141450672967?pt=Software&hash= item20ef1dfb47http://helpx.adobe.com/x-productkb/policy-pricing/transfer-product-license.html describes what must be done by the buyer AND the vendor. If you both cannot comply, the license cannot be transferred.
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iTunes tells me my song selection: "Could not be used because the original file could not be found. Would you like to locate it?" I can locate it and all my other music, but can only open one song at a time. How do I set it to open all my music whenever I want?
Message was edited by: WoildbillI just spent several hours dealing with this when switching to a new PC. It was extremely frustrating as I knew my files were on my external HD but no matter how many times I copied my old iTunes folder over the files were still missing...because dummy me had forgotten to "unhide folders" on my new PC and my old files were actually stored in a hidden folder created long long ago.
This is how I did it on Windows 7 with iTunes 10
1. Look in iTunes Advanced Preferences to see where iTunes is saving files. (Edit, Preferences, Advanced)
Example: C:/Users/Woildbill/My Music/iTunes/Music
2. Ensure you are able to see hidden files - Control Panel, Folder Option, View, Show Hidden Files
3. Use Your Computer's Search Function to Locate the Missing File (Start, Search, type name of song - I started my search in "My Music" folder but be sure to expand to entire Computer if not found right away)
4. In Search Results, right-click found folder and select properties. This will tell you where the file is actually stored.
5. Use Windows Explorer (right-click start) to navigate to the location of the file. It is likley your other missing files are in the same location.
6. In Windows Explorer, copy the newly located files to the iTumes location from Step 1 and everything should work again.
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every time I swap between my SIM cards with the iPhone all the messages that we're sent whenever the SIM card was not in my phone never show! is there anyway I can stop this and still get the massages?
Hello SeamusFitz,
Thank you for using Apple Support Communities!
In order to get your messages to show up on your other phone, you would need to have a backup of the phone with the messages, and then restore the new phone from that backup.
According to article iTunes: About iOS backups found here http://support.apple.com/kb/HT4946 iTunes will backup your Messages.
iTunes will back up the following information
Messages (iMessage and carrier SMS or MMS pictures and videos).
This will help you backup and restore your device:
iOS: How to back up and restore your content
http://support.apple.com/kb/HT1766
All the very best,
Sterling -
I keep trying to reset an icloud account that is disabled because I forgot the password but is not able too. I tried changing it but there seem to be some mix up in the icloud ID and the gmail email address. HELP PLEASE!!
Your password was sent to your emergency email address. Perhaps you have an email you never use? I use the free email from my cable TV account as my emergency email.
Your Apple account and cloud account are separate. You could even have completely different user and password. Most of us use the same user ID and password, but they are not the same thing, don't mix them up.
If you can't retrieve emergency email, you will have to call apple support.
http://support.apple.com/kb/HE57 -
I had files in my mobil me account that I did not tranfer before I upgraded to cloud. Is there anyway I can get them? They were my travel photos
The migration process is likely to have signed you out in System Preferences>MobileMe and you will need to sign in again. Then you can mount your iDisk on the Desktop (command-shift-i). Or you can access your files at http://me.com/idisk.
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Is there anyway i can use my ipod to get apps without having to make a itunes, if not my ipod is pointless an mess well take it back, casue i cant put in any cedit card id stuff
Why can you not " put in any cedit card id stuff"?
You have to have an itunes account to use itunes.
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Hello, I have deleted my hotmail account and it deleted all the names with my contacts. Is there anyway this can be fixed?
Yeah, add the Hotmail mail account back to the device. It sounds like your missing contacts were synced to your Hotmail account.
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HT201441 what if the previous owner is not available how am i going to use the phone?
i have iphone4 which i bought from a friend but there is no way i can contact him i have reset the phone but its asking his
icloud account to do the reset how can i remove his accountNo. You won't be able to activate and use it without the help of the previous owner and no one, including Apple, can help.
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HT201441 Can i delete the account if the previous owner is not preasent ?
I just bought an Apple Iphone 5C..... and i do not know how to activate it i have bought it on ebay and i cannot activate the previous owners number so i cannot speak with im..... However , i ave e-mailed him and he has not responded
Nothing you can do with the iPhone until the previous owner removes the lock.
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HT201441 How to setup iPad when the previous owner is not known?
The IT manager in my previous company helped me to set up my iPad initially. I have no contact with that person any longer. Now I have given my iPad to a friend but to set it up for my friend the iPad asks for the INITIAL ID and password of the person setting it up. I don't have this!
How can we do to bypass this requirement??
Thanks!You can't do anything. You have a phone you can never use.
Your only option would be to return it to where you bought it and get a refund. Then when you next buy an iPhone, make sure that it has been properly wiped by the previous owner to avoid this situation again. -
HT201441 the previous owner is not available so i do not know how to activate the phone
I bought an iphone and i am unable to activate it due to the fact that i am no longer in contact with the previous owner,
Only the previous owner can remove Activation Lock.
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