HT202157 I brought a new apple TV after it was going thru its update, it lost power? I tried the reboot with the down arrow and menu button, but no love. Is this unit busted?

I brought a new apple tv. I tried to update it. When it finished, it lost power. I tried to reset it with the down arrow key and the menu button, but no love. Does this mean that i should take it back to the store?

Welcome to the Apple Community.
If your problem persists get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:
Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)
Connect the micro USB cable to the Apple TV and to your computer.
Reconnect the power cable (only for Apple TV 3)
Open iTunes.
Select your Apple TV in the Devices list, and then click Restore.
(You may already have a micro USB cable if you have a camera or other digital device)

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Hi guys, i would like to ask about the apple id. Which at this time I have been using the new apple id, can I be able to continue updates all the applications that I have purchased by using the old apple id.

Hey guys, I am newbie here ;(.. I have a question regarding my new apple id. at this moment i've still have all the applications that i've been purchased by using my old apple id.
In case there are an update for the applications in my iphone, " Can i use my new apple id to update all the application that i've been purchased with my old apple id ". If its not possible to do, are there any suggestion for me to updates all the applications by using my new apple id ?
Many thanks ;)

Apps must be updated using the Apple ID used to originally download them to the device.
If you cannot or will not use the old Apple ID, then you can delete the app, and then download it again using the current Apple ID. Be aware that any paid apps will have to be purchased again.

I could not remember my apple ID password so I made a request for a new one. When I received the email with the link on resetting my password it was addressed to John Ohare. My name is not John Ohare. Does this mean someone is hacked my iCloud account?

I could not remember my apple ID password so I made a request for a new one. When I received the email with the link on resetting my password it was addressed to John Ohare. My name is not John Ohare. Does this mean someone has hacked my iCloud account?

Hello Corinne Craven,
Thank you for using Apple Support Communities!
You can update the name on your Apple ID here:
Appleid.apple.com
If you suspect unauthorized access to your apple ID I would normally recommend resetting your password, but you have already done this.
Here is some information about 2 step verification which is another level of security for your account.
Apple ID: Frequently asked questions about two-step verification for Apple ID
http://support.apple.com/kb/HT5570
Be sure to read all the information in the article if you choose to use two-step verification.
Take care,
Sterling

Last night i was downloading the new update for the Iphone, and after the download was done and trying to install, it errored out. And now my phone is stuck on the screen with the itunes icon and the USB.

Last night i was downloading the new update for the Iphone4 on my laptop through Itunes. After the download was done, it was starting to install, and then an error came up and didnt get a chance to check it. Now my Iphone is stuck on the screen with the USB pointing to the Itunes Icon and wont do anything else. Any advice on how to get this fixed, or do i need to go to the Apple store and have them look at it.

slawdog31 wrote:
Is the sleep wake button at bottom center of the Iphone or on top?
Top
iPhone User Guide

I want to use my icloud email address as a new apple ID. It was an additional email contact address I originally set up for my child. But now, I'd like to set her up on Family Sharing, using that email as her ID. Obviously, when I try to use it wh

I want to use one of my icloud email addresses as a new apple ID. It was an additional email contact address I originally set up for my child. But now, I'd like to set her up on Family Sharing, using that email as her ID. Obviously, when I try to use it when setting up a new apple ID, it says the email is already being used (Yes, by ME) and I need to select a different one. Can I somehow delete that email address in order to set up a new apple ID using it? Or is there another way to "re-use" that address for my child's new ID?

"Well, then I want to be able to merge that one and the one my purchases are on..."
This is exactly what I want to do but don't think I can:
I noticed the following :
If you attempt to create an Apple ID which is the same as your @icloud email address from the online facility, it does not allow you (can't use an Apple associated email address as your Apple ID). However - if you start a fresh device - such as a new iPhone, iPad (must be mobile it seems), and then create an iCloud account and Apple ID from the prompts when setting up the mobile device, it IS possible to have your Apple ID and @iCloud email address as the same. I know because I just did it!
Unfortunately for me, the result I got above is not for one of my own ID's but a friends, and I would VERY much like to do the same - my current Apple ID is a completely different email address from my iCloud account. Trying to get them the same in my situation is a major bother - I think that if I wipe a device (such as an iPhone5 that is mine) and try to setup as I did my friend's device, then I will get a conflict because the iCloud email I have ALREADY exists. This is my worry and I will not attempt this until I get the new iPad 4 soon to test this.
There is an inconsistency here between the two methods of creating Apple ID's and iCloud accounts.
Overall in my opinion, the Apple ID system as currently available from Apple is not designed very well, and should be addressed.
Best wishes -

How do I retain my apps after I change my apple ID? Right now I'm unable to update any of the apps with the old apple ID. I get an error message about an invalid id or password. If I delete my apps and start over, I may lose the apps that I purchased...

How do I retain my apps after I change my apple ID? Right now I'm unable to update any of the apps with the old apple ID. I get an error message about an invalid id or Password. If I delete my appos and start over, I may lose the apps that I purchased (like the ones for $5 +....

Apps are always tied to the ID that was used to purchase them originally. Did you try entering your old password and see if that works?
If you need to sign out of your old account go to Settings>Store>Tap on your ID and sign out. Sign in with the new one.
you can also access your ID in the featured tab of the App Store. Swipe to the bottom of the screen and you will find it there as well.

My Apple id was disabled and had to make a new one for iTunes but it's not letting me erase then re download the app with the new Apple ID

My Apple id was disabled and had to make a new one for iTunes but it's not letting me erase then re download the app with the new Apple ID Just got an iPad air 2 so my iCloud and family sharing is with the one that's disabled. Which I don't know how to switch to my new one, so I trying to erase my apps that won't load and just re download them with my new ID that is being used with the iTunes n app store but I can't even find most in purchased plus it's saying that I can't get it cuz that ID is not with family sharing but I donT know why it would not be. Please someone help.

OOk so I have my new Apple id in my iTunes account but my old Apple ID is the one that is in the iCloud account which is the Apple ID have been using for years and the reason I cannot get it on this abled is because somebody was using my credit card or debit card that was on file for family sharing and it was a stolen iPhone from my account so they had to disable my Apple ID and I could not use my debit card anymore on any Apple ID ever again they said because of it so I can't get it not to be disabled and I can't sign into iTunes with it I already have signed out and signed in with my new Apple ID for iTunes it's just iCloud is not letting me load anything so pretty much what I've been doing is I have to erase every app and then re-dumb going to iTunes and re-download the apps again but the only issue is that I still have a disabled Apple ID as my iCloud settings and my iCloud family sharing in all of that so I'm wondering how or is it possible to change my Apple ID for iCloud specifically because when I go into Icloud and settings and go into my name where my Apple ID is the one that's disabled it doesn't say anything about log out or sign out or anything like that it just says to put the password for it so is there a way to change the Apple ID for my iCloud so that my iTunes in my iCloud is the same Apple ID?

I have a new hard drive and itunes and my computer (windows XP) no longer recognise my ipod. I also had the problem with the registry keys not being present but this has now been fixed. However i can no longer link my ipod up with itunes.

When I first tried itunes with my new hard drive there was the problem with the registry keys but something also flagged up about needing a signed driver. Is this anything to do with why Itunes and my computer no longer recognises when my ipod is linked up? Whatever i try under 'devices' my ipod is never available to sync up. If anyone can help I would be most grateful.

Thanks for your reply. Unfortunately this has not worked. I didn't have quicktime to begin with so I don't know if that makes a difference? After following the instructions, I get the "registry keys missing" problem appear again (which I've subsequently fixed again) and then when I connected the ipod I got the following message - 'Device driver software was not successfully installed'.
I've tried windows update but this doesn't do anything as '...the service is not running'.
Any suggestions?

Got a black screen on the iPod Touch 4th Generation. Tried restoring it and holding the lock and hold buttons but this didnt work. Do i need a brand new screen?

Got a black screen on the iPod Touch 4th Generation. Tried restoring it and holding the lock and hold buttons but this didnt work. Do i need a brand new screen?

If you successfully restored to factory settings/new iPod via iTunes (Not via Settings>General>Reset>Erase all Content and Setting) and still have the problem that indicates a hardware problem. Could be the screen or something else.
Make an appointment at the Genius Bar of an Apple store..
Apple Retail Store - Genius Bar

TS3274 After installing iOS 7 camera stopped working normally. I can't take pictures with the back camera only the front camera. All was good before the update. Please fix this bug.

After installing iOS 7 camera stopped working normally. I can't take pictures with the back camera only the front camera. All was good before the update. Please fix this bug.

Hi Midnightbrat,
Welcome to the Support Communities!
The troubleshooting steps for the camera on the iPad are similar to the iPhone: I've highlighted the pertinent steps below:
Hardware troubleshooting
http://support.apple.com/kb/ts2802
Camera
If the screen shows a closed lens or black image, force quit the Camera app.
If you do not see the Camera app on the Home screen, try searching for it in Spotlight. If the camera does not show up in the search, check to make sure that Restrictions are not turned on by tapping Settings > General > Restrictions.
Ensure the camera lens is clean and free from any obstructions. Use a microfiber polishing cloth to clean the lens.
Third-party cases can interfere with the autofocus/exposure feature and the flash; try removing the case if you have image-quality issues with photos.
Try turning the iPad off and then back on.
Tap to focus the camera on the subject. The image may pulse or briefly go in and out of focus as it adjusts.
Try switching between the front and the back cameras to verify if the issue persists on both.
I hope this information helps ....
Have a great day!
- Judy

I recently created a new Appleid and then the password to my old Appleid suddenly did not work. When I tried to reset the password I do not receive the email with the link and Apple does not either recognize my birthday. What to do?

I recently created a new Appleid and then the password to my old Appleid suddenly did not work. When I tried to reset the password I do not receive the email with the link and Apple does not either recognize my birthday. What to do?

Hi ingaosk,
Thanks for the question. Based on what you stated, it seems like you did not receive the reset email. I would recommend that you read this article, it may be able to help you isolate or resolve the issue.
If you didn't receive your Apple ID verification or reset email - Apple Support
Thanks for using Apple Support Communities.
Cheers,
Mario

After i updated to the new ios7 my ipad 3 stuck at the window with the terms. I push agree but it is not going on. Please help

After update to the new ios 7, during the restart my ipad 3 stuck at the window with the terms. I push agree but the window is still there. Please help. Thanks

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on anoterh computer to help determine if you have an iPod or computer problem.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

I just got my new iphone. I successfully signed in my apple account by i have an issue with my icloud. It took my email but the password is incorrect. is the apple account email just the same with the icloud email?

I just got my new iphone. I successfully signed in my apple account by i have an issue with my icloud. It took my email but the password is incorrect. is the apple account email just the same with the icloud email?

ckuan is right.
also you can check you Apple ID in this website, https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/

HT1338 i have apps to be updated but when i try to update them a message pops out saying "You have updates for other accounts, please sigh in with the other id". Can some one help me how can i still update the same with the new apple id ive created.

i have apps to be updated but when i try to update them a message pops out saying "You have updates for other accounts, please sigh in with the other id". Can some one help me how can i still update the same with the new apple id ive created. As i dont have the access to the earlier id anymore.

You cannot. The apps are assigned to that Apple ID and there is nothing you can do to change that. You could choose to download them again with the new Apple ID, any paid apps will need to be purchased again.
Hope that helps.

After updating to iOS 5.0.1 my iphone 4 is frozen on the screen with the apple logo and a progress bar under it. What should i do?

After updating to iOS 5.0.1 my iphone 4 is frozen on the screen with the apple logo and the progress bar under it. Held the power and home button, the phone shut off, and restarted the progress. If i try to turn the phone on, it keeps telling me to connect to iTunes. Once I do, it asks me to restore, i click restore, but it keeps on freezing at the screen. What is the problem? Error 1603 comes up. Followed the link to apple's page but nothing that was said there worked.

See Here for
Unable to Update or Restore
http://support.apple.com/kb/HT1808

HT202157 I brought a new apple TV after it was going thru its update, it lost power? I tried the reboot with the down arrow and menu button, but no love. Is this unit busted?

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