I could not remember my apple ID password so I made a request for a new one. When I received the email with the link on resetting my password it was addressed to John Ohare. My name is not John Ohare. Does this mean someone is hacked my iCloud account?
I could not remember my apple ID password so I made a request for a new one. When I received the email with the link on resetting my password it was addressed to John Ohare. My name is not John Ohare. Does this mean someone has hacked my iCloud account?
Hello Corinne Craven,
Thank you for using Apple Support Communities!
You can update the name on your Apple ID here:
Appleid.apple.com
If you suspect unauthorized access to your apple ID I would normally recommend resetting your password, but you have already done this.
Here is some information about 2 step verification which is another level of security for your account.
Apple ID: Frequently asked questions about two-step verification for Apple ID
http://support.apple.com/kb/HT5570
Be sure to read all the information in the article if you choose to use two-step verification.
Take care,
Sterling
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Is this a security issue on my accountThis has happened to me twice - I got an email on the 12th June and about 6 hours ago. More than anything it's annoying, and rather than believing the innocent explanation in the email:
Most likely, someone just mistyped their email address while trying to reset their own password.
I believe that someone is trying to hack my account - I mean, two separate people, mistyping their email address which is like mine, on different occasions, a few weeks apart? Something which has never happened since I got my apple ID a few years ago? Yeah, right. It's not exactly phishing, as these are legitimate Apple emails, just someone trying his/her luck, I guess. It's more annoying to me, and I don't see a reason for changing my password, which would be a kind of knee-jerk response. -
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Hi ingaosk,
Thanks for the question. Based on what you stated, it seems like you did not receive the reset email. I would recommend that you read this article, it may be able to help you isolate or resolve the issue.
If you didn't receive your Apple ID verification or reset email - Apple Support
Thanks for using Apple Support Communities.
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Greetings Seahawks2014,
Thank you for contributing to the Apple Support Communities.
If you have not received a verification email from Apple, the tips in this article can help:
If you didn't receive your verification or reset email - Apple Support
Best Regards,
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