HT202159 My purchased download get to around 25% download then mac asks for user password and download fails and I have to start again
I am currently downloading a purchased application from apple store, the application starts downloading then at some stage through the download the Mac asks for my user password to make changes, once I enter the password the download just disappears and I need to start again. I have tried using a different user and the same thing happens. I have also noticed that in purchases the application says to install but in the application page it says it is downloaded. I have spoken with apple support and they seem to be stunned and not sure what is going on! Help does anyone else have any suggestions, its an expensive app and I hope apple is prepared to refund if I cant download it.
When you're having problems with multiple user accounts, it can be an indication that the startup disk needs repairing or there's not enough free space on the disk to install apps.
Launch Disk Utility located in HD > Applications > Utilities
Select the startup disk on the left then select the First Aid tab.
Click: Verify Disk
If the repairs are necessary, instructions here > Using Disk Utility to verify or repair disks
For disk space. Look at the bottom of the Disk Utility window. You'll see Capacity and Available
Make sure there's at least 15% free space.
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