HT203163 I have windows7 and can't get my itunes to open. When i click on itunes help, it says I'm not connected to the internet when I am
I have windows 7 and can't get my itunes store to open. When I click on itunes help option, it sends message that i am not connected to internet, when I am.
I have windows 7 and can't get my itunes store to open.
Could you walk us through what happens when you try to connect to the Store, please?
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Son is trying to get face time to work. It keeps saying it is unable to connect to the network but we can get on the internet with no problems. Anyone have an answer???? Thanks.
Maybe here:
iOS: Troubleshooting FaceTime and iMessage activation -
Halfway through the OS X Yosemite update it says I am not connected to the internet (when I know I am because I can search through the app store). How can I fix this? I cannot get on Safari because it requires an update to Mac OS X 10.9 or later.
Just to be clear. You have downloaded the Yosemite installer. However you say while it's updating you get the error you are not online. This is confusing since you shouldn't be able to use your computer in the process of updating.
Exactly where do you see you need to 10.9 to get on Safari? -
i just downloaded the lastes itunes version & am not getting an error -3212 saying i am not connected to the internet... but I am and am surfing th web.. how do i fix?
Hi crichards23,
Here's an article that has troubleshooting for being unable to connect to the iTunes Store that would help you troubleshoot your iTunes connection issues:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
I hope this helps! Cheers,
- Ari -
I downloaded Pandora to my iPOD and then my wifi quit and i had to restart it and now Pandora says it is not connected to the internet. How do I get it reconnected?
- Reset the iPod. Nothing will be lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears
- Power off and then back on the router
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I keep trying to update my ipod touch 4th gen, and on itunes it tells me i'm not connected to the internet, even though I am connected, what can I do?
Try:
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
Next, try doing a manual install/update using the instructions here:
iDevice Troubleshooting 101 :: iPhone, iPad, iPod touch -
I have downloaded Photoshop Elements 12. When I doubleclick on icon, it says that sign in is required. I click sign in and it says I am not connected to the internet. Please help! I've been trying for 3 days.
Sign in, activation, or connection errors | CS5.5 and later
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I have a macbook air and i have been unable to access the app store since i have gotten the laptop which was 11 weeks ago. It says i am not connected to the internet but i am also because i am unable to connect to the app store i cant receive any updates.
1.Power Cycle
Power off the router. Unplug it from the wall. Wait a while.
Plug it back to the wall. Power the router on. Wait until all the lights are lit properly.
It will take a while.
Restart the computer.
Start up in Safe Mode.
http://support.apple.com/kb/PH11212?viewlocale=en_US
2. Turn off Extensions, if any.
Safari > Preferences > Extensions
3. Turn off proxies, if selected.
System Preference > Network > Advanced > Proxies Tab
Under "Select Protocol", uncheck any box if selected.
Click "OK" then "Apply"
4. Uninstall anti-virus software, if any.
5. A new Mac comes with 90 days of free tech support from AppleCare.
AppleCare: 1-800-275-2273 -
I Tunes always says I am not connected to the internet and I AM! I have Firefox browser???
I Tunes consistently says I am not connected to the internet and I am--a wireless connection to my Dell computer, Windows 7 , Firefox browser set to no proxy. I am completely disgusted with trying to fix this. I do not know what to do anymore.
Hey there vreewillie!
Here is an article that will help you troubleshoot this issue with your iTunes Store connection:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Thanks for coming to the Apple Support Communities!
Regards,
Braden -
Hi guys, I downloaded this new iOS7.1 but it always fails to install. It says I am not connected to the Internet while I have all the network and second excuse it gives is that the software update is currently unavailable. Please help.
Hi Romantilizer,
Hook your phone up to iTunes on the computer you sync with and do your update from there. This is a robust iOS release, and doing it OTA is not always successful. I tried on my iPhone a couple of times, and it aborted the update twice. Did it via the Mac, and it was fine.
It takes a bit of time, so hook it up, make sure it is updating your phone, and then find something else to do for a couple of hours.
Cheers,
GB -
I recently got an IPad 2 and when I first set up the wifi connection the safari and facebook worked but suddenly whenever I attempt to get onto facebook it says Unable to connect and whenever I go on safari it says I am not connected to the internet. yet when I go on settings-- Wi-fi The network I should be cnnected with is ticked and it says I have connection, but once i try to go on the internet I have the same problem. Is there a way I can solve this by resetting or do I need to go into the apple shop to get it sorted. Any help? Thanks.
I recently got an IPad 2 and when I first set up the wifi connection the safari and facebook worked but suddenly whenever I attempt to get onto facebook it says Unable to connect and whenever I go on safari it says I am not connected to the internet. yet when I go on settings-- Wi-fi The network I should be cnnected with is ticked and it says I have connection, but once i try to go on the internet I have the same problem. Is there a way I can solve this by resetting or do I need to go into the apple shop to get it sorted. Any help? Thanks.
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To get the latest update for my iPad to I have to connect to iTunes as hen I try to. Update from the iPad it keeps saying I'm not connected to the Internet which I clearly am any suggestions any one ?
You can be connected to wifi and still not have an internet connection.
Try this:
Make sure IOS is updated to latest version
Reboot device by pressing both the home button and sleep/wake (power) buttons at the same time for 10-15 seconds until the apple logo appears on the screen, then let go.
If that doesn't work then reset the device by going to settings/general/reset/reset all settings
Do you not have access to a computer? -
once again I am trying to download the new update 8.1.3 and it says I am not connected to the Internet which I am. Any suggestions ?
Have you tried restarting or resetting your iPad or your router?
Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.
Even though you are connected to the Internet, sometimes resetting your router can help. It's very easy to do. Just unplug it for about 30 seconds, plug it back in and let it start up. -
I have a pop up saying new software for Iphone available;however when I try to downlaod it says"you are not connected to the internet"
I am connected so I ran diagnostics which verifies my Network Interface but Internet Connection Failed as did secure link to Itunes store.
In addition whenever I go into Itunes after a few seconds my AOL home page keeps popping up.
As you see my ISP is AOL and my connection is through a Netgear wifi router.
Please advise appropriate action
Mike HillyardThis forum is for questions from those managing sites on iTunes U, Apple's service for colleges and universities to post educational material in the iTunes Store. You'll be most likely to get help with this issue if you ask in the general iTunes for Windows forums.
Regards. -
I can not update my phone because itunes says i am not connected to the internet, but i am connected
I can not update my phone because itunes says i am not connected to the internet, but i am connected to the internet.
Download the last IOS you need and install it.
Download iOS 4.3.5 Links
iOS 4.3.5 download (iPad)
iOS 4.3.5 download (iPad 2) (WIFI)
iOS 4.3.5 download (iPad 2) (GSM)
iOS 4.3.5 download (iPhone 4) (GSM)
iOS 4.3.5 download(iPhone 3GS)
iOS 4.3.5 download (iPod touch 4th generation)
iOS 4.3.5 download (iPod touch 3rd generation)
Step 1: Download and install latest version of Apple iTunes
Step 2: Sync your iPhone with iTunes
Step 3: From iTunes sidebar, select your device (in devices section on sidebar)
Step 4: Press and hold Shift key (Windows) or Alt key (for Mac) and click on “Update”.
Step 5: Select the location of .ipsw file you want to restore or load on to iPhone
Step 6: That’s all from your end, now iTunes will perform some automated steps to complete the installation. Your iPhone will restart once the progress is complete.
Good luck !!
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