Interactive scripts in CRM 4.0

Hi All,
I am working in CRM 4.0.
I created a interactive script in interactive script editor ( BSP CRM_IC_ISE).
I could not see any buttons to create a transport request in the toolbar in script editor. I can see the button to download the script.
For my script i created new actions, new answers (buttons,checkboxes), questions etc. I downloaded the script and saved as a XML file.
I imported/uploaded the same script file in quality system. The script is imported into the quality system by using the upload functionality in the script editor. Only some of the answers are available. But all other objects actions, answers and buttons are not available.
Could anyone please tell me the procedure to import all the script and the other objects from one system to other systems.
Thanks
PD

Hi, john
thanks for the info,
Yes i know that scripting evolution,
but i dont know where i can see that screen with the statistics.
can you please tell me which TR code i need to use , to run the evolution screen, or which BSP i need to run to see that type of report, i went through the CR410_Col42_ICWEB document
but i didnt find any clue, all i got is only explanation of scripting evolution,
currently scripts are storing at crmc_ic_SCRIPTS table , and it is storing the profile,name script ID, date valid from, date valid to, fields
when i run the above table i got a option on menu bar "" check table"" when i click this system taking me to the below table called CRMD_IC_SCATTR table, this table have fields like objuect type ,object name , catogory,begin date , end date , logged by, fileds,
I am confusing about these 2 tables, 1st table can not serve my need , 2nd table can serve my need a bit ,
but it has another type of transactions like object name , object type....
and in scripting profile , i have a field called ""History "" in this i have 2 options ""record script data in BW"" and ""Do not record"",
can i use this to generate a report ??? as a standard format
so i am planning like, i can go for a custom table, with the required fields like, user , date of run, time of run, department name , average time to run the script, ... etc
this table record the data from actions in the webclient where CRA runs the scripts daily ,
then we can generate a report from the BW or can run in CRM ,
i think if you want i can write a new functionality document for SAP AG , to add this functionality ,
but please guide me in the above issue,
regards
sree

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BW report for interactive scripts in CRM 4.0 webclient

Hi, experts,
good day,
currently we have a requirement to develop interctive scripts in webclient environment , and developing in Interactive scripting editor,
after developing the scripts we attch the profile and when we run it in the webclient , scripts runs automatically, so far all these functionalities working ,
but i want to generate a report for , where i want to see the the number of scripts used perday, most frequently used scripts in the day ,
, where i can do this report,
as i know that , i can generate a report for survey scripts, but these interactive scripts developed in external editor and all we will do in the SPRO is attch the script name in the profile with the valid date , thats all,
i am suspecting about a custome development , if am not wrong ????
urgent help needed ,
full point will be awarded, becuse, this is a limited functionality in SAP , across the projects in the world,
thanks regards
sree

Hi, john
thanks for the info,
Yes i know that scripting evolution,
but i dont know where i can see that screen with the statistics.
can you please tell me which TR code i need to use , to run the evolution screen, or which BSP i need to run to see that type of report, i went through the CR410_Col42_ICWEB document
but i didnt find any clue, all i got is only explanation of scripting evolution,
currently scripts are storing at crmc_ic_SCRIPTS table , and it is storing the profile,name script ID, date valid from, date valid to, fields
when i run the above table i got a option on menu bar "" check table"" when i click this system taking me to the below table called CRMD_IC_SCATTR table, this table have fields like objuect type ,object name , catogory,begin date , end date , logged by, fileds,
I am confusing about these 2 tables, 1st table can not serve my need , 2nd table can serve my need a bit ,
but it has another type of transactions like object name , object type....
and in scripting profile , i have a field called ""History "" in this i have 2 options ""record script data in BW"" and ""Do not record"",
can i use this to generate a report ??? as a standard format
so i am planning like, i can go for a custom table, with the required fields like, user , date of run, time of run, department name , average time to run the script, ... etc
this table record the data from actions in the webclient where CRA runs the scripts daily ,
then we can generate a report from the BW or can run in CRM ,
i think if you want i can write a new functionality document for SAP AG , to add this functionality ,
but please guide me in the above issue,
regards
sree

Interactive Script Report

Hi Guys,
Has anybody worked on Interactive Script Reporting (CRM)? We are using IC script evaluation report.
I have certain queries. Thanks for your response in advance.
Cheers!
Ashok

PowerShell:
get-aduser -ldapfilter "(&(objectCategory=person)(objectClass=user)(!(userAccountControl:1.2.840.113556.1.4.803:=262144)))" |
select-object -expandproperty DistinguishedName |
out-file UsersWithoutSmartcardLogon.txt
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Hi!
I am trying to add custom action to CRM ICWC Interaction Scripting.
As descripbed in <a href="http://help.sap.com/saphelp_crm40sr1/helpdata/en/cf/3fd658ca8a11d6872e000086568e5f/content.htm">this topic</a> I have created java class file, packed it into jar file and saved to ICServer/root/WEB-INF/lib dir. But at runtime I am getting exception in the icserver log file - java.lang.ClassNotFoundException.
Log file also contains list of used jars but my jar file isn't in it.
p.s. J2EE 6.40

Hi Victor,
OK, I'm not so familiar with CRM IC, but from a J2EE point of view you would have to define and deploy a J2EE Engine library, and then reference it from your application. Following links might be handy:
<a href="http://help.sap.com/saphelp_nw04/helpdata/en/9f/2ade3fc6c6ec06e10000000a1550b0/frameset.htm">Working with J2EE Engine Libraries</a>
<a href="http://help.sap.com/saphelp_nw04/helpdata/en/57/4e4f3e065de946e10000000a114084/frameset.htm">J2EE Engine Components</a>
<a href="http://help.sap.com/saphelp_nw04/helpdata/en/28/c9a3a9606f434ea757a3536d220704/frameset.htm">Application References</a>
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CRM 5.0 Webclient - Interactive Script Editor

Hi Gurus
I'm launching the Interactive Script Editor in Test mode from SE80 for BSP Application CRM_IC_ISE.
My problem is that when I want to create a New Question or Button or practically anything for matter I'm not given an input field to give the new object a name. I'm only seeing a input field for inputting the text of the question, button, etc.
When I click on save I get the following error half way down the screen: e.bad_file_name
I don't see any notes on this particular problem.
Any ideas?
Max points for the right answer.
Many Thanks
Panduranga

Hi Bruno
Thanks for this.
Along with your note and a number of others I managed to resolve the issue.
Dropped down to JRE 1.4.2_03
I was only able to then launch the Editor when I was sitting on site with the client.
Once accessing outside their firewalls the editor will not launch correctly.
Max points
Many Thanks & Regards
Panduranga

Saving interactive script in mySAP CRM ?

Hi All
We are implemeanting WINCLIENT to one of our client
As we need to save the interactive script onces
the conservation is over between customer and agent
Please through light on this issue....
Your response will be rewarded....
Regards
Appa

user10613699 wrote:
it is not solving my problem,...Why not? Did you test and also check the documentation link?
SQL> accept DO_SAVE prompt 'Do you want to save (Y/N)? ';
Do you want to save (Y/N)? Y
SQL> begin
2    if '&do_save' in ('Y','y') then
3      commit;
4    else
5      rollback;
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7 end;
8 /
old   2:   if '&do_save' in ('Y','y') then
new   2:   if 'Y' in ('Y','y') then
PL/SQL procedure successfully completed.
SQL> Edited by: Sven W. on Nov 17, 2008 4:53 PM

Marketing attribute in the text field, interactive script

Hello Gurus,
We are facing a problem in the interactive script, of the sap crm 7.0.
We know the possibility of set some of the customer data into the
script by filling bdc field inthe test field and then adding this text
field to a script question.
We did it in the customer data "***" by filling the bdc field with "ext
field marketing attribute interactive script" and this data is showed
in the script, but we can not show marketing attribute data in the
script by using text field and bdc field.
There is a possiblility of showing the marketing attribute in the text
field or it is imposible due the structure of bol in crm.
Thanks in advance.

Hello ,
To display or change the marketing attributes of a business partner in the script follow these steps:
1. Run the Interactive Script Editor.
2. Create a new Question and in the Answer Area drag and drop the "Marketing Attribute" dynamic answer.
3. Select the "Marketing attribute will display here when executing the script" object and go to tab "Dynamic Content Parameters".
4. Select the attribute set and the attribute name.
5. Save the question.
6. Drag and drop the question to your script.
7. Change the template of the question node to either "Person Marketing Attributes" or "Organization Marketing Attributes" depending on what type of business partner is expected to be confirmed at run time in the IC_AGENT role.
8 Save the script.
9. Run IC_AGENT or similar IC role.
10. Confirm an organization ( if you used "Organization Marketing Attributes" ).
11. Run the script.
When you reached the question maintained above, the marketing attributes will render for that business partner, if they exists or will be created if they don't exists . To be created a button that will do a navigation is required. It means that the question will have to be linked to a next question or to itself by this button (to itself is required only if it is the last or the only question in the script). To suggest to the user that he or she has to click on the button, to save, is probably better to name the button "Save".
Octavian

Troubleshooting IC WebClient's Interactive Scripting Runtime

What can you do if when running IC WebClient, scripts don't appear for selection in the
dropdown.
Here are few things to check if you encounter this symptom. It is
    described depending on the CRM version you have installed
<b>    CRM 4.0</b>
    1. Run transaction 'Check System Settings and Status' in the CRM client
        where you run IC WebClient. (transaction CRMS_IC_CHECK). If any
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           installation guide.
        o Check at the J2EE side using XCM, that the same user (JAVA_IC)
           and the same password as in CRM was defined.
        o Check if the user JAVA_IC is not locked in CRM.
        o Check in XCM if other systems parameters are correctly
           configured(server name, system number, gateway etc.).
        o If you change any parameter in XCM you need to stop and start
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profile and it is within the validity date.
        o Check if the script profile is attached to your IC WebClient
           profile.
        o Check at runtime what your IC WebClient profile is by clicking on
         the Date displayed on the lower right corner of your browser.
<b>CRM 4.0 Service Industries Extension</b>
    Run transaction CRMS_IC_SYSTEM_PROPS to determine which configuration
you are running.
    The recommended setting is the 'No Java Configuration'
      o If 'No Java Configuration' is selected to check for a possible
         reason for the symptom do only step 3 from CRM 4.0 above.
      o If a setting other than 'No Java Configuration' is selected check
         all 1,2,3 steps like for CRM 4.0

Nice!
You should create a weblog containing this information.
Grtz,
Michael.

Action in Interactive Script for IC Webclient

Does anybody have experience with creating an Interactive Script action for IC Webclient in CRM 4.0 with SIE?
According to the cookbook (see thread IC WebClient Consultant's Cookbook) for the Service Industry Extension you can create an action without using Java. In the action definition you can directly enter the name of the ABAP class that contains the method to be executed.
However, when the script is executed the action does not seem to work. In fact there is no error or dump that shows it has done anything.
I have followed the instructions as described in chapter 2.2.2. of the document.
Your help is appreciated.
Thanks, Nico

Anyone?

Interactive Script Editor: add answer and buttons in a question

Hi gurus,
I'm working on CRM 7.0 with Internet Explorer v7.0.6002.18005, and I'm interested on creating an "answer" in the Interactive Script Editor.
Details of the issue:
1) I am able to create questions
2) I pushed the button "add answer area" and a grey box appeared under the question text area
3) I pushed also the button "add button area" and another grey box appeared under the answer area
4) I created a button z_button that is now listed under the menu "Answer" in the repository, like other standard buttons (i.e. Yes, No, Aendrern...)
5) we could not create any standalone answer. The "create new" button just lists options as follows: field, objection, question, action, command button, script. As you can see, the system doesn't let me create any answer.
PROBLEM NUMBER 1: insert a button in my question:
I can drag this button in the grey button area, but i cannot drop it! No way at all...how can I insert a command button in my question?
PROBLEM NUMBER 2: insert an answer in my question:
I can drag any already existing standard question (fields like Customer Name, etc) in the grey answer area, but I cannot drop it.
How can I insert an answer in my question?
Is there anybody out there that can help, please? I have no clue...I'm loosing sleep on this.
I already watched also the video [http://www.sdn.sap.com/irj/scn/elearn?rid=/library/uuid/b08ceba5-87b9-2c10-4e96-d1c9ca33453c|http://www.sdn.sap.com/irj/scn/elearn?rid=/library/uuid/b08ceba5-87b9-2c10-4e96-d1c9ca33453c] and I see it's possibile to do what I need.
Thank you so much,
Vicky

Hello
i am facing the same preoblem which u r facing under problem 2, is this fixed, if so can u plesae share the same......

Interactive Scripting Transport

Hi experts
I have created the interactive scripts in Dev System. I have used transport icon in ISE to transport from Dev to QA. But, when i have imported in Quality, Branching action (which is included in script) is missing / not got transported. I have transported the relevant ABAP class first, before transporting the actual scripts.
Can anyone guide me what is the best practice for scripting transport.
1) Is there anything i have missed?
2) How does delta-transport will work? Means, if i makes any change in Dev and transports again to QA, how it behaves?
3) What is the approach to transport Scripts that contain Branching/Non-branching actions?
4) Once transport is finished, can i activate the script again in Dev? Does it impact anything?
I would appreciate your expert help in this regard.
Thank you
Surya

Hi Surya,
Very valid questions asked and I feel disappointed that despite 4 yrs, I still stand at same place where you were in 2010. I also have the exact questions as I could not find any proper document related to IS transports. There many ifs and buts and dos and don't and with my experience in SAP CRM, I generally prefer to find the right ways and learn from the lessons others might have learnt when trying the same thing.
Can you please advice from your experience your take on the approach and procedure for IS transports for these questions ?
Thank you so much in advance.
Best Regards
Suchita

Templates in Interactive Scripting Editor

Dear Experts,
We are implementing Interactive Scripts in our project
In Development system we have only the template 'Navigation' and i dont see 'Launch Transaction'
In the Quality system in the Repository we have Templates 'Launch Transactions' and 'Navigation'
In Dev, the Temlates are working fine when i use 'Navigation'
In Quality both the templates are not at all working (basically they dont navigate anywhere)
Q1 : Can we maintain these templates in configuration?
Q2 : What could be the reason for the Templates being different in Quality to Dev? (both the systems are at the same service pack)
Regards, Raj

Dear Hongyan,
Thank you for your reply and sorry for coming back so late
i was lost in scripting
Q1.
The OSS Notes 553847 and 559118 are for realease 3.1, we are on CRM 2007 (6.0)
Can you let me know what is the name of the Java class which should contain all the ISE templates?
the class mentioned in the above notes 'com.sap.ic.ias....'
Q2.
The JRE version is the same as i am working on the same PC
I have checked the FM CRM_IC_SCRIPTING_GET_DEPOT in both the systems and there has been no modification done and is exactly the same in both the systems.
my understanding is 'crmc_xmleditor' for converting the script into xml format
Your reply has actually helped me to check and answer some questions
I still have the above questions
also i am looking for answers to the below questions
1. In the Navigation Template, entries in the Parameter field
what value can i use in the Parameter field, in the drop down i am seeing entries like 'Scriptto.....' which doesnt work
2. Transaction Launcher template times out; i am using the Transaction launcher Id in the parameter field
thanks in advance
Raj

Automatically display the Interactive Scripting on WinClient's CIC

Is it possible to automatically display the Interactive Scripting for the cic Agent?
I only have one script so there's really no need for the agent to choose when he only has that option.
I'm on CRM 4.
Thanks in advance,
V

Hi Vitor,
To show the Interactive Scripting ViewSet as the default Viewset for your IC profile you will need to do the following customizing step:
IMG > CRM > IC WebClient > Define Inital ViewSets and Transactions
Create a new entry for your profile and set the Initial View to ScriptViewSet
The views for Interactiver Scripting itself (in CRM4) are JSP's located in the Java Stack of the CRM server and can not be maintained using the ABAP workbench, so if you want to launch a script by default you will need to "extend" the coding of the appropriate JSP

Problems in Interactive script editor.

Hi,
I am not able to see the buttons 'Transport', 'Activate' ..etc in the interactive script editor. Also the tabs 'Script Transport' and 'Script Profile' are missing.
Do we need to do any settings or dow we need to have any authorizations for this.
Please anyone clarify.
Thanks
PD

Hi,
I have reinstalled JRE to 1.4.2_16, and use IE 6.0. I have CRM 5.0.
but I don't see any difference in behaviour - Interactive Script Editor works as it worked earlier (active only Create and Open from file). Also it diplays error message "Error occured" - and nothing more :(. I cannot do anything.
With Java 6 update 3 - still no changes. When I uninstalled JRE and update and installed jre 1.3.1._06 still the same message in IE when working with ISE.
Can you help?
In sap note 894119 I cannot understand sentence : "When using Internet
Explorer, HTMLB Design2003 should be used."
Could you explain what it is? I cannot find it in web.
Regards
Radek

Tell SAP what can be improved with Interactive Scripting (maximum points)

Hello,
This is John Burton, product manager from SAP for the Interction Center. I need you help!
SAP is looking to fix any critical issues with the Interactive Script Editor and runtime. If you are using scripting and have issues that you think really need to be addressed, please let us know by replying to this message with your clearly stated requirements
Obviously SAP will not be able to address all requirements. However, we will seriously consider all suggestions and implement those that we feel best address the needs of the SAP customer base while fitting with our available development capacity.
Please respond as soon as possible this week. Thank you.
Regards,
John
P.S. At least 2 points will be awarded for any suggestions. 6 points to the top 2 suggestions and 10 to the best suggestion.

hi, thanks for the feedback request ,
i think i did a lot of investigation on ISE than anyother,
i have couple of request to change in the editor,
1) JAVA versions, java vesrsions always effects the editor configuration and scripts, which we need to be removed this risk ,
to fix this issue, we need to investigate number of hours , whether the error coming from J2EE enginee or the java vesrion in local machine ,
rather doing all this, we must have a faculity to develop interactive script in SPRO like survey suite,
so that we can reduce the risk of this java errors J2ee enginee dependencies, number of consultant investigation hours, ands alot of money
then in that case we dont need scripting editor,
if we can run a survey sute script in webclient , why cant we designed the scripts and run successfully in webclient ,
we can remove 100 % risk and save millions of money ,
regards
sreelatha
SAP CRM functional consultant

Interactive scripts in CRM 4.0

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