HT203167 i am trying to redeem a gift card it shows the amount on the page but when i click what i want it asks me what kind of payment i already input the code

what do i need to do to use my gift card

Hi brendalynn6,
Have you looked at the [[Opening PDF files within Firefox]] Knowledge Base article? There are a couple of different PDF plugins listed in the article. I'd suggest you give those a shot. You might also want to take a look at [[Using the Adobe Reader plugin with Firefox]].
Hopefully this helps!

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HT201209 tried to redeem my gift card but when i entered the code it stated "not recognized as a valid code"

Tried to redeem by gift card but when I entered the code it stated
"not recognized as a valid code" I received this as a gift

http://www.apple.com/hk/en/support/itunes/store/giftcard/

Getting session has timed out while trying to redeem a gift card. have had no problem in the past. am running a g4 since 2002 with os 10.4 and itunes 9. have no internet problems and can connect to store ok. so far apple no help keeps blaming it on othrs

am having trouble for the first time trying to redeem a gift card. Everything same on computer, OS, and internet connection. have been able to redeem other cards. this time am getting "SESSION HAS TIMED OUT" while trying to redeem card. have contacted apple and checked out all their suggestion iE:( must be your connection. typed in code wrong, too old version of itunes, etc) anything but why would a gift card code bee tied to a specific vetrsion of ITUNES. Rediculous!! there has to be others out there that have an older version if itune than i have. has anyone ever had the error "SESSION HAS TIMED OUT" and if so was it corrected?? any information other than apples {change password and give us lots of personal info they probably have) would be appreciated..

Hello,
As far as I can see, that Verizon Jet Pack wireless Modem uses WPA2 to connect.
The Router might complicate things right now.
Make a New Location, Using network locations in Mac OS X ...
http://support.apple.com/kb/HT2712
Is that Interface dragged to the top of Network>Show:>Network Port Configurations and checked ON?
The Interface that connects to the Internet, needs to be drug to the top of System Preferences>Network>Show:>Network Port Configurations and checked ON.
If using Wifi/Airport...
Instead of joining your Network from the list, click the WiFi icon at the top, and click join other network. Fill in everything as needed.

Itunes is not working on my mac. I'm trying to redeem a gift card and everytime I enter my password it does not work. Also, when I try and browse songs, everything is blank

HELP!
Itunes is not working on my mac. I'm trying to redeem a gift card and everytime I enter my password it does not work. Also, when I try and browse songs, everything is blank

It's been a while but it should work on a Mac because Macs can read Windows formatted devices. Otherwise, you can perform a restore operation to return it to the Mac format. If you go to support.apple.com/manuals/ you can find a copy of the user manual for the model you have in which this is all explained.

Why do I keep getting an account has been disabled message when trying to redeem a gift card?

Why do I keep getting an account has been disabled message when trying to redeem a gift card? Have gone back through account settings and don't see any problems with the account. I have both mine and my daughter's account under mine.

See http://support.apple.com/kb/TS2446. If resetting the password doesn't fix things, you'll probably have to contact iTunes store support for assistance: http://www.apple.com/emea/support/itunes/contact.html.

I'm trying to redeem a gift card and can't create an account for my child

i'm trying to redeem a gift card, then select create an account and set up an account for my child and it's saying the child is too young. i've already set up an email for child. help...

According to Apple to create an iTunes account the person must be 13 yrs or older or older. Read here > iTUNES STORE - TERMS AND CONDITIONS
Unfortunately, you can't delete an account.
Have you already redeemed the gift card using that account? If so, the account balance cannot be transferred.

I tried using my $10 gift card to buy something. I bought it but no money was subtracted. What's wrong?

I tried using my $10 gift card to buy something. I bought it but no money was subtracted. What's wrong?

Hello Tntingey,
The gift card you've given your father must be redeemed via the steps below.
Redeeming iTunes Gift Cards and content codes
http://support.apple.com/en-us/HT201209
Cheers,
Allen

I have a new hard drive as my old one crashed. Everything seemed to transfer fine except for my entire iTunes library. It shows all of my old songs, but when I click on one it states "the song could not be used as the original file could not be found

I have a new hard drive as my old one crashed. Everything seemed to transfer fine except for my entire iTunes library. It shows all of my old songs, but when I click on one it states "the song could not be used as the original file could not be found.would you like to locate it".
Either how do I locate it, and I've tried every trick I know, or how do I restore all of my songs from one of two sources. I have my old hard drive backedup on an external drive which should have all of my songs, and I have most of my songs on my old iPhone 3S which I'm using as a backup iPod.

The "missing file" error happens if the file is no longer where iTunes expects to find it. Possible causes are that you or some third party tool has moved, renamed or deleted the file, one of its parent folders, or the drive it lives on has had a change of drive letter. It is also possible that iTunes has changed from expecting the files to be in the pre-iTunes 9 layout to post-iTunes 9 layout, or vice-versa, and so is looking in slightly the wrong place. In the case of a library moved from one system to another there are also potential permissions issues. See Repair security permissions for iTunes for Windows.
Select a track with an exclamation mark, use Ctrl-I to Get Info, then click No when asked to try to locate the track. (Due to a bug in iTunes 12 you currently have to say No twice!) Look on the summary tab for the location that iTunes thinks the file should be. Now take a look around your hard drive(s). Hopefully you can locate the track in question. If a section of your library has simply been moved, a folder renamed, or a drive letter has changed, it should be possible to reverse the actions. If the difference between the two paths is an additional Music folder in one path then this is a layout issue. I can explain further if that is the case.
In some cases iTunes may be able to repair itself if you go through the same steps with Get Info but this time click Locate and browse to the lost track. It may then offer to attempt to automatically fix other broken links.
If another application like Windows Media Player has moved/renamed the files then the chances are that subtle differences in naming strategies will make it hard to restore the media to the precise path that iTunes is expecting. In such cases, as long as the missing files can be found somewhere, you should be able to use my FindTracks script to reconnect them to iTunes. See this post for an explanation of how it works.
See also Recover your iTunes library from your iPod or iOS device.
tt2

My autofill stopped working recently. I looked under preferences and all the necessary boxes are checked. When I start to fill out a form, the autofill box comes up, but when I click on it, it turns blue and nothing else happens.

my autofill stopped working recently. I looked under preferences and all the necessary boxes are checked. When I start to fill out a form, the autofill box comes up, but when I click on it, it turns blue and nothing else happens.

Back up all data, then test after each of the following steps that you haven't already tried. Stop when the problem is resolved.
1. Press the down-arrow key. (Credit to ASC member iNeight.)
2. Quit and relaunch Safari. Force quit if necessary.
3. Click in the first field to be filled, and then select
Edit ▹ AutoFill Form
from the menu bar. You may have to reload the page in order to do this.
4. Select
Contacts ▹ Preferences ▹ vCard
and uncheck the box marked
Enable private me card
if it's checked.
5. Select your card in Contacts. Then select
Card ▹ Make This My Card
from the menu bar.
6. In Safari, select
Safari ▹ Preferences ▹ AutoFill ▹ AutoFill web forms: Using info from my Contacts card
If the box was already checked, uncheck it and then check it again.
7. Launch the Keychain Access application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Keychain Access in the icon grid.
Select the login keychain from the list on the left side of the Keychain Access window. If your default keychain has a different name, select that.
If the lock icon in the top left corner of the window shows that the keychain is locked, click to unlock it. You'll be prompted for the keychain password, which is the same as your login password, unless you've changed it.
Right-click or control-click the login entry in the list. From the menu that pops up, select Change Settings for Keychain "login". In the sheet that opens, uncheck both boxes, if not already unchecked.
From the menu bar, select
Keychain Access ▹ Preferences ▹ First Aid
If the box marked Keep login keychain unlocked is not checked, check it.
Select
Keychain Access ▹ Keychain First Aid
from the menu bar and repair the keychain. Quit Keychain Access.
8. Run Software Update and install any available updates.

I just purchased Time Capsule today. I ONLY want to use it as an external drive. I do not need it for Time Machine. I can see the TC in my finder, but when I click on a file or video to drag and drop, I get message that TC can't be modified. Help please

I just purchased Time Capsule today. I ONLY want to use it as an external drive. I do not need it for Time Machine. I need to free up room on my computer. As of now, I can't even load updates. I can see the TC in my finder, but when I click on a file or video to drag and drop, I get message that TC can't be modified. Help please!

I agree with Kappy.. passing files and especially via wireless is slow as slow.
Just need to be sure your TC is the new AC model??
And the OS on the computer is Lion?
Have you completed the setup of the TC via the utility? You do still need to get internet via the TC so it has to be plugged into the main router..
Give us the full picture of the network.
Then we can help you get into it.. whether you should put your files on it is another question.

I can no longer see my pictures.....the screen is white boxes but when I click on the box an exclamation point pops up. Please Help!!!!

I can no longer see my pictures.....the screen is white boxes but when I click on the box an exclamation point pops up. Please Help!!!!

The exclamation point occurs when iPhoto breaks/loses the file path to the original file. So try the following: make a temporary, duplicate copy of the library and apply the two fixes below in order as needed:
Fix #1
Launch iPhoto with the Command+Option keys held down and rebuild the library.
Select the options identified in the screenshot AND
the option to rebuild the small thumbnails.
Fix #2
Using iPhoto Library Manager to Rebuild Your iPhoto Library
Download iPhoto Library Manager and launch.
Click on the Add Library button, navigate to your Home/Pictures folder and select your iPhoto Library folder.
Now that the library is listed in the left hand pane of iPLM, click on your library and go to the File ➙ Rebuild Library menu option
In the next window name the new library and select the location you want it to be placed.
Click on the Create button.
Note: This creates a new library based on the LIbraryData.xml file in the library and will recover Events, Albums, keywords, titles and comments but not books, calendars or slideshows. The original library will be left untouched for further attempts at fixing the problem or in case the rebuilt library is not satisfactory.
OT

I got iPhoto '11, version 9.2.3 and want to edit photos using Photoshop elements 10. I have put P'shop 10 as the preferred editor... but when I click on the photo in iPhoto the Adobe p'shop 10 program opens BUT the picture does not open for editing. Wha.

I got iPhoto '11, version 9.2.3 and want to edit photos using Photoshop elements 10. I have put P'shop 10 as the preferred editor... but when I click on the photo in iPhoto the Adobe p'shop 10 program opens BUT the picture does not open for editing. What the heck... I did fine with the old iPhoto and "Shop elements 6... .

Adobe now hides the editor - what looks like it is not - you want the editor hidden in the support folder - see http://forums.adobe.com/message/3955558#3955558 for details
LN

HT1338 The Mac App Store shows an update available for iMovie but when I click "update" it gives me this message, "The product distribution file could not be verified. It may be damaged or was not signed." What can I do to update this program?

The Mac App Store shows an update available for iMovie but when I click "update" it gives me this message, "The product distribution file could not be verified. It may be damaged or was not signed." What can I do to update this program?

http://www.apple.com/support/mac/app-store/contact.html?form=account

I can see all of the thumbnails in my library but when i click on photo it becomes an ! not all photos do this but wondering if there is a fix

i can see all of the thumbnails in my library but when i click on photo it becomes an ! not all photos do this but wondering if there is a fix

The ! turns up when iPhoto loses the connection between the thumbnail in the iPhoto Window and the file it represents.
What version of iPhoto do you have? Assuming 09 or later...
Option 1
Back Up and try rebuild the library: hold down the command and option (or alt) keys while launching iPhoto. Use the resulting dialogue to rebuild. Choose to Rebuild iPhoto Library Database from automatic backup.
If that fails:
Option 2
Download iPhoto Library Manager and use its rebuild function. This will create a new library based on data in the albumdata.xml file. Not everything will be brought over - no slideshows, books or calendars, for instance - but it should get all your albums and keywords back.
Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one. .
Regards
TD

I inserted a HTML5 video in page, when I test it in a Browser, I see the poster image and controls, But when I click play button the video goes white, slider moves like its playing, but just white picture. There was no audio included in video. Please help

I inserted a HTML5 video in page, when I test it in a Browser, I see the poster image and controls, But when I click play button the video goes white, slider moves like its playing, but just white picture. There was no audio included in video. Please help

Without a link, it's anybody's guess.
It could be a problem the video rendering itself. Which software did you use?
Did you export to the 3 file types -- MP4, OGG and WEBM to support all browsers?
Does your web server support those 3 MIME file types?
Nancy O.

HT203167 i am trying to redeem a gift card it shows the amount on the page but when i click what i want it asks me what kind of payment i already input the code

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