HT203167 The My locked Folder app is missing! I had all of my important files in here and now they are gone where did the app go?

I had all of my important file in my locked folder and now the app is missing and it is no longer available on the App Store.

Option 1
Back Up and try rebuild the library: hold down the command and option (or alt) keys while launching iPhoto. Use the resulting dialogue to rebuild. Choose to Repair Database. If that doesn't help, then try again, this time using Rebuild Database.
If that fails:
Option 2
Download iPhoto Library Manager and use its rebuild function. (In early versions of Library Manager it's the File -> Rebuild command. In later versions it's under the Library menu.)
This will create an entirely new library. It will then copy (or try to) your photos and all the associated metadata and versions to this new Library, and arrange it as close as it can to what you had in the damaged Library. It does this based on information it finds in the iPhoto sharing mechanism - but that means that things not shared won't be there, so no slideshows, books or calendars, for instance - but it should get all your events, albums and keywords, faces and places back.
Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one.
Regards
TD

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HT204053 My daughter and me use the same cloud ID and to buy songs and now all her contacts ended up on my new iphone 5 and I manually erased all from my phone and now they are gone from her phone. How does she get back her contacts?

My daughter and me use the same cloud and apple id to buy songs in the past. I got first iphone 5 and after trying to set up itunes to phone I ended up with all my daughters contacts from her iphone on my iphone. I then deleted them from my phone one by one and now they are gone from her phone as well. How does she get them back on hers and what happen???? Help with cloud!

That's what happens when you share the same iCloud account. First, migrate his phone to a different iCloud account using a different ID (you can continue to share the same ID for other services such as iTunes if you want). To do this, on his phone save any photo stream photos that he wants to keep to his camera roll (unless already there) by opening your my photo stream album, tapping Select, tapping the photos, tap the share icon (box with upward facing arrow), then tapping Save to Camera Roll. If he are syncing notes with iCloud that he wants to keep, you'll need to open each of your notes and email them to him so he can later copy and paste the text into new notes created in his new account. Then go to Settings>iCloud, tap Delete Account (which only deletes it from this device, not from iCloud; this won't effect your phone), provide the password to turn off Find My iPhone and choose Keep on My iPhone when prompted. Then sign back in with a different Apple ID to create his new account and choose Merge to upload the data. After doing this, he can go to icloud.com and safely delete your data from his new account.
Then, if your contacts were on your phone when you last backed it up to iCloud, you can restore them by following Winston Churchill's user tip here: https://discussions.apple.com/docs/DOC-4841. This involves turning off your wifi after your phone restarts during the restore process, then saving the contacts on your phone and deleting them from iCloud prior to turning your wifi back on and allowing the restore process to finish. You can turn off your wifi either by pulling the cord out of the WAN port in your wifi router, or by simply unplugging it.

What do i do when iPhoto Deletes my recent pic's all the way to 2010????? i opened the program and it said i needed to update my library otherwise i wouldn't be able to view the images that were not updated-- and now they are gone!!!!!! WHat do i do!!!!!!

what do i do when iPhoto Deletes my recent pic's all the way to 2010????? i opened the program and it said i needed to update my library otherwise i wouldn't be able to view the images that were not updated…… and now they are gone!!!!!! WHat do i do!!!!!! Is this some type a virus???? my mac is protected!!!!! tried to chat with an IT person but they keep asking if its like a tech problem and it is just iphoto

You should get your keyboard checked as it's repeating on a lot of keys and makes you look silly.
There are 9 different versions of iPhoto and they run on 9 different versions of the Operating System. The tricks and tips for dealing with issues vary depending on the version of iPhoto and the version of the OS. So to get help you need to give as much information as you can. Include things like:
- What version of iPhoto.
- What version of the Operating System.
- Details. As full a description of the problem as you can. For example, if you have a problem with exporting, then explain by describing how you are trying to export, and so on.
- History: Is this going on long? Has anything been installed or deleted? - Are there error messages?
- What steps have you tried already to solve the issue.
- Anything unusual about your set up? Or how you use iPhoto?
Anything else you can think of that might help someone understand the problem you have.

Where did my photos go? I started to move a 25GB directory of all my photos to the creative cloud and now they are gone!

where did my photos go? I started to move a 25GB directory of all my photos to the creative cloud and now they are gone! The directory on my hard drive i gone and they are not in the cloud?

The iCloud Photo Stream only stores up to 1000 photos for thirty days. If you have more that 1000 photos or photos nearing the 30-day mark, you should export them to another device.

I think the FireFox mediaplayer imported my XP games, and now they re gone. I have no XP disk to upload them again, Any suggestions?.

I have been getting errors on the media plug in for windows media player. I noticed last night after defragmenting that all my loaded IE8 XP games are gone. I think they were exported to foxfire. I turned on the repair for the plug in, still no folders or files with games. Any idea where to look? Thank you.

Hard drive getting full or near full?
Here are some of my tips for deleting or archiving data off of your internal hard
Have you emptied your iMac's Trash icon in the Dock?
If you use iPhoto, iPhoto has its own trash that needs to be emptied, also.
If you use Apple Mail app, Apple Mail also has its own trash area that needs to be emptied, too!
Other things you can do to gain space.
Delete any old or no longer needed emails and/or archive older emails you want to save to disc, Flash drive/s or to ext. hard drive.
Look through your Documents folder and delete any type of old useless type files like "Read Me" type files.
Again, archive to disc, Flash drive or ext. hard drive and/or delete any old documents you no longer use or immediately need.
Uninstall apps that you no longer use. If the app has a dedicated uninstaller, use it to completely uninstall the app. If the app has no uninstaller, then just drag it to the OS X Trash icon and empty the Trash.
Also, if you save old downloaded .dmg application installer files, you can either archive and delete these or just delete the ones you think you'll never install, again.
Download an app called OnyX for your version of OS X.
When you install and launch it, let it do its thing initially, then go to the cleaning and maintenance tabs and run all of the processes in the tabs. Let OnyX clean out all web browser cache files, web browser histories, system cache files, delete old error log files.
Typically, iTunes and iPhoto libraries are the biggest users of HD space.
If you have any other large folders of personal data or projects, these should be thinned out, moved, also, to the external hard drive and then either archived to disc, Flash drive or ext. hard drive and/or deleted off your internal hard drive.
You may have to Purchase an external hard drive to move these files/data off of your internal drive to the external hard drive and deleted off of the internal hard drive.
Good Luck!

I had to restart my computer and was asked to upgrade to 6.0.2. I now have no past history or old bookmarks. I needed the history and bookmarks for a project I was working on and now they are gone. I'm #?*! pissed. How do I get them back?

I restarted my computer. After it rebooted I was asked to update firefox I did and it updated to 3.0 or something and it said update complete but it is out of date would you like to update to 6.0.2. I did and it updated again. When I got back online, I had no history or old bookmarks. History and bookmarks are there in the toolbar but when I click on them there is nothing from past history and no past bookmarks. I need them back

Hey hey Christ1
I think we are getting closer to this thing being solved...
The Update --
I have all my Mail in One of my accounts (work)....but not all the Mail in the other account (aka my Music account).....
Both I've set up again..using your advice...and changed both now to IMAP..
Originally after refreshing my laptop, when I set up Thunderbird....I used the POP settings.....and that's when I messed it up.....
but using IMAP now....I've gotten more of my old emails .....in my INBOX.....not all.....but most....YIPPIE
My SENT emails....in my Music account.....have all disappeared.......I've looked in both sent folders...in POP...and IMAP....and nothing is there...
However my sent folder of my work account...I have SOME of the sent emails...
Address books....Collected and Personal folders.....I have NO Email Addresses at all.
Sooo now even though I am getting confident we will solve it.....I still have 4 accounts....aka...2 Work (POP and IMAP).....2 Music (POP and IMAP) until you tell me to delete or change one from each.....
BOTH IMAP accounts.....do not show new messages...when they come in....however the POP shows it.....I did read that If I deleted the POP to change to IMAP I will not be able to get emails.....sooo not sure what to do about that issue now....
Is there an "automatic" backup feature for Thunderbird...?? All this could have been soo prevented if I did that....sheesh...
anyway..thanks so far.... :)
Jay

HT5824 Somehow my yahoo messenger got joined with my contact list on my phone. I deleted them, and now they are gone from my messenger. Is there any way they are saved in the cloud for a period of time so I can recover them?

Somehow my yahoo messenger got linked to my phone contact list. I deleted them from my phone, and now I have lost them in messenger. Is it possible to retrieve them somehow?

Run App Store, authenticate with the AppleID used to register the Mac and check in the purchases tab. If you're entitled, the iLife apps should appear there for re-download.
No, borgeano, in this modern Lionized world physical install media are passé. Need to convince Apple's servers to cough up the goodies.

HT6541 How do I get my pictures back from the update? They were photos synced from my previous phone and now they are gone. Please help!

i Just got an iPhone and I did not have icloud or iTunes yet. My photos from my previous phone were synced to my new phone and after the update they all disappeared. Please help me recover my pictures

If all you did was sync your phone, and if you haven't synced again since this happened, you can restore your phone from the backup that was created at the beginning of the sync process (camera roll photos are included in the backup). If you have synced again since this happened this backup has already been overwritten and your photos are lost. Also, if you restored your phone from the backup of your iPod, rather than just synced, then your photos are lost too.
If you have an intact backup that contains these photos, do the following:
Without connecting your phone, open iTunes on your computer and go to Preferences. On the Devices tab check "Prevent...from syncing automatically".
Connect your phone to your computer, right-click on the name of your phone when it appears in iTunes on the left sidebar and select Restore from Backup, choose your most recent backup to restore from.
When complete, you can go back to iTunes>Preferences>Devices and re-enable automatic syncing.

HT203167 How do you get back missing ring tones? I paid for and downloaded Dr Who ring tones and now they are gone?

Please help!
I have purchased a Dr Who ring tone and a message tone, it had been working for about 4 months but now it's just gone?

They will only be where you put them.
Did you fail to backup your purchases?

I bought apps on App Store and now they are gone.

I have an iPad mini retina display.
I was facing problems in my iPad so, I reset it by deleting all storage and settings.
While setting up the iPad after resetting I chose to set it up as a new iPad and I did not use the iCloud backup settings instead I set them again.
Now when I was downloading apps I visited the purchased section of the App Store. There I found all the apps that was purchased by me were gone.
How can I restore all purchases? They were worth a few hundred dollars. Is this a common thing? Or do I have to contact customer care? Do I have to purchase them again?
Please help me out.
Thank You

It sounds like you are doing what you should be doing, but double check how the process works here.
Download past purchases
YOu have to be signed into the same Apple ID that you used to make the purchases. Settings>iTunes & App Store>Apple ID.
The apps, games, music and any other content that you want to download again, must be available in the iTunes or app stores as well. If the content is no longer listed in the stores, there is no way to download it again. Finally, the ability to download the content has to be available in the country where you live.
You can check that here.
iTunes in the Cloud, iTunes Match, and iTunes Radio availability

Help! I just imported my vacation photos and now they are missing in iPhoto! Is there any way to retrieve them?

I just "successfully imported" over 300 vacation photos. It asked me if I wanted to delete them from my camera and I said yes. I've done this hundreds of times over the past several years. Afterwards, I got sidetracked looking in another photo event and then did something on my phone (unrelated) when I noticed my screen went black. I figured I needed to charge my laptop, so I got the cord and plugged it in. After restarting, I went back into iPhoto and under my events there is a thumbnail for each day from vacation, but a generic black and white picture of a palm tree and no pictures in any of the events. My last import is of the pictures I loaded before this batch. I've looked everywhere and can't find them! This has never happened before! Is there any way to find the photos and restore them to iPhoto?
Thank you so much if you can help!!!

a best practice to is to never have any computer program (including iPhoto) delete the photos from the card but to import the photos and keep them and then after at least one successful backup cycle has completed and then reformat the card -- I use three very large (32 GB) cards in rotation so I do not reformat for typically a year or more giving me one more long term backup of my photos
You Back up your iPhoto library, Depress and hold the option (alt) and command keys and launch iPhoto - from the resulting first aid window repair permissions and if necessary rebuild your database
LN

HT204053 hi i have an ipod which shares same apple id etc as my iphone i was deleting the contacts off my ipod and now they are gone off my phone how can i get them back on my phone? help pls

hiu i have an ipod which shares same itunes/icloud account as my iphone. i deleted the contacts off ipod and they have now gone off my phone too. anyone help, how can iget these back on my phone?

When you share an iCloud account between devices, any action you take on one device (such as deleting contacts) is synced to the others. (That's want iCloud does; syncs data across devices, keeping the data on the devices the same.)
The only way to recover them now is to try restoring your device to your last backup, or restore them from another backup source.

Why do i constantly get cut off on calls. I've had this problem with my 3GS, my 4S and now my iPhone 5. When the core functionality is Phone, i.e. the ability to talk, why can't Apple make the iPhone function as a Phone? is there an App for that !!

why do i constantly get cut off on calls. I've had this problem with my 3GS, my 4S and now my iPhone 5. When the core functionality is Phone, i.e. the ability to talk, why can't Apple make the iPhone function as a Phone? is there an App for that !!

Well, since you've had the same problem, with three different phones, that all use different size sim cards, it seems pretty obvious the problem is with your carrier/coverage & nothing to do with your phone or sim card.

Why when I opened pages app on my iPad we're the documents there and then disappeared? Now they are gone!

Can anyone tell me why when I opened the pages app all my documents were there and then disappeared. Now they are gone!!!! How can I get them back?

Try this:
1) On a web browser (on a computer, not on an iPad) go to iCloud.com
2) sign in with your Apple ID and password.
3) Once you are signed in, select the orange 'Pages' icon.
4) If there are welcome screens, continue until you get to Pages web version
5) Are your documents showing there?
If yes, delete Pages app from your iPad, and reinstall it. Your documents should reappear when you open it after installing. If no, then the only possibility would be if you have previously made a back up on your computer with iTunes.

I purchased bad boys 1 and 2 from the itunes store and they would not play so i restarted my laptop and now they are not on my itunes

i purchased bad boys 1 and 2 from the i tunes store but they would not play so i restarted my laptop and now they are not even on my itunes

Try:
- Reset the iPod. Nothing will be lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Delete the songs and redownload:
Downloading past purchases from the App Store, iBookstore, and iTunes Store

HT203167 The My locked Folder app is missing! I had all of my important files in here and now they are gone where did the app go?

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