HT203177 My backups using Time Machine to my Time Capsule worked fine until a week ago. Since then it gets stuck on "Preparing ...". I have left it preparing overnight and it doesn't get past this stage. What else can I do? Bob

My backups using Time Machine to my Time Capsule worked fine until a week ago. Since then it gets stuck on "Preparing ...". I have left it preparing overnight and it doesn't get past this stage. What else can I do?

Mavericks does really nasty stuff..
Try manually mounting the sparsebundle and extract the files you want.
Yet another Pondini reference. http://pondini.org/TM/15.html
We have avoided Mavericks you see knowing that it would cause these kinds of issues..
You never ever load a new OS without doing a disk image beforehand.. TM is not reliable enough or trustworthy to be depended on.
If none of the above work..
I would get a USB drive on the computer and install Mountain Lion or whatever OS you had before you unfortunately upgraded to Mavericks.. Then use TM from that decent installation but mount the sparsebundle and choose the backup from a date well before mavericks was installed.
Once you have extracted the files.. or even done a full restore you might be able to extract the files you want.

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1. Apple has removed sync services in OS X Mavericks. Therefore, you cannot sync Outlook 2011 with Contacts or Calendar.
2. Apple has removed the ability to sync through iTunes in OS X Mavericks, so that, even if you use Contacts and Calendar on the Mac, you can only sync them with your iPhone through iCloud, thus exposing all your contacts and calendar information to the mercies of the Web.
3. Microsoft does not not support CalDAV and CardDAV in Outlook, so there is no way to sync directly through iCloud, except perhaps by setting up a Microsoft Exchange account.
4. Apple makes it extremely difficult (virtually impossible) to revert to a version of OSX that is earlier than OS X Mavericks once Mavericks is installed.
In short, we are screwed and neither company seems to care.

I have a ipod touch 3rd gen that has been working fine until a week ago. I usually charge it using a power adapter in the house or using a car power adaptor. All of a sudden neither will charge my ipod. It does charge is I connect to computer.

I have tried different cords. Other Ipods charge fine. I have rebooted the Ipod. I don't know what else to do.

Hi,
Try resetting your iPod: http://support.apple.com/kb/HT1430.
If that doesn't work, try restoring it: http://support.apple.com/kb/ht1414.
If all else fails, you will have to place your iPod in Recovery Mode: http://support.apple.com/kb/HT1808.
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---likeabird---

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Hi ramonaak,
Welcome to the Support Communities! The article below will help you troubleshoot the issue you are having with Mail on your iPad.
iOS: Troubleshooting Mail
http://support.apple.com/kb/TS3899
Try these basic troubleshooting steps first
Tap Safari and attempt to load a webpage (try any webpage). If you can load a webpage, then your device has Internet access. If you are unable to load a webpage, follow these troubleshooting steps.
Try to use an alternate Internet connection if available:
Try a different Wi-Fi connection
If your iOS device has an active cellular data plan, tap Settings > Wi-Fi and turn off Wi-Fi.
If the affected email account is provided by your Internet provider, see if your issue is resolved while connected to your home Wi-Fi network.*
Log in to your email provider's website to ensure that the account is active and the password is correct.
Restart your iOS device.
Delete the affected email account from your device.
Tap Settings > Mail, Contacts, Calendars.
Choose the affected email account, then tap Delete Account.
Add your account again.
Cheers,
- Judy

I need adobe flash player,but apple doesn't support it...what else can I do

I need adobe flash player for my iPad,however apple doesn't support it...what else can I do

Searching the forum before posting would be your best bet. This is discussed dozens of times a day... with various (partial) workarounds posted repeatedly.
Adobe Flash does not exist for iOS devices, so no matter how much you "need" it, you can't get it.

HT201250 When restoring Time Machine after a failure, does it also restore the files to the same order, for example - within iPhoto I have pics/ videos in folders and sub folders organised as family/events etc - will it go back to this exact order after a

When restoring Time Machine after a failure, does it also restore the files to the same order, for example - within iPhoto I have pics/ videos in folders and sub folders organised as family/events etc - will it go back to this exact order after a restore?

Hi Stavros0203,
When restoring your entire system from a Time Machine backup, it is restored to the state it was when that backup was made. See this article for reference -
OS X Yosemite: Recover your entire system
Thanks for using Apple Support Communities.
Best,
Brett L

Plugged in Apple TV, Apple symbol appears the a view of the rear of the box with a USB lead going to an iTunes symbol? Can anyone shed some light on this oh and it doesn't go past this point

Plugged in Apple TV, Apple symbol appears the a view of the rear of the box with a USB lead going to an iTunes symbol? Can anyone shed some light on this oh and it doesn't go past this point

You need to grab a micro usb cable and restore via iTunes
http://support.apple.com/kb/HT4367?viewlocale=en_US&locale=en_US

Since installing iCloud, my iPhone 3GS no longer syncs with my Outlook Calendar and Outlook Contacts. I don't know what else to try, short of resetting the iPhone and completely reloading as a new device. Any ideas, anyone?

Since installing iCloud, my iPhone 3GS no longer syncs with my Outlook2010 Calendar and Outlook2010 Contacts. I don't know what else to try, short of resetting the iPhone and completely reloading as a new device. Any ideas, anyone?

It's good to know. The Apple instructions for loading iCloud on a PC just seem to have either overlooked or hidden this limit. The larger problem is that it partially works: partially and erratically. So clean-up is great fun.

Im having problem setting up my Hotmail account, it used to work fine until few days ago. It says ive entered an incorrect username or password which i can sign in fine with them details if i use laptop or safari through the phone, Please help..

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I Sugges you to log into your hotmail acc and go to security and password change bit, then you will see two-step verification.. turn that off and you will be able to set it up on your iPhone/iPad or even Mac.
Give your phone a restart before trying to set it up. Thanks

ITunes was working fine a few weeks ago but now when i try and load it I get the message "This version of iTunes has not been correctly localised for this language. Please run the English version."

I suddenly cannot open my iTunes. Was working fine a few weeks ago but now a message comes up asking me to use the English version. (I am using Windows 8)

Hey MichelleOland,
Thanks for the question. I understand that you are experiencing issues opening iTunes for Windows. Let’s try completely removing iTunes and all related components and then re-installing from Apple’s website:
Remove and reinstall iTunes and related software components for Windows Vista, Windows 7, or Windows 8 - Apple Support
http://support.apple.com/en-us/HT1923
Additional information:
If you can't install or update iTunes for Windows - Apple Support
http://support.apple.com/en-us/HT201668
Thanks,
Matt M.

When using Time Machine in Mac Mail, everything works fine but restored files do not appear in MM - On My Mac, and I cannot find them anywhere. Thanks

Time Machine Problem: Mac Mail. Cannot Find Restored Files in Mac Sidebar where they are supposed to go.
I am using Mountain Lion on my MacBook. I have successfully used Time Machine in the past, but I have incurred the following problem that I am requesting help on.
I am attempting to recover Sent and Inbox Mac Mail sent. I go through all the steps properly and locating what I want to recover, and after hitting Restore everything seems to be working and I get a message "Restoring 207 files". The guides say that then I am supposed to find the files in Mac Mail sidebar under ON MY MAC. But they are not there nor anywhere else I have looked. In other words, everything appears to be working fine except I cannot find the restored files.
Thank you for you help.
Jerry

Although you can restore messages from a Time Machine snapshot within the Mail application, it generally won't work with messages that were saved by an older version of Mail. In that case, you have to use an alternative method.
Triple-click the line below to select it:
~/Library/Mail/V2
Right-click or control-click the highlighted line and select
Services ▹ Reveal
from the contextual menu. A Finder window should open with a folder selected. Inside that folder are subfolders representing your Mail accounts. The names refer to the email addresses you use. Decide which ones you want to restore messages from.
Enter Time Machine and scroll back to the snapshot you want. Select the account folders you want and then selectRestore ... to... from the action menu (gear icon) in the toolbar of the snapshot window. Restore the folders to the Desktop, not to their original location.
From the Mail menu bar, select
File ▹ Import Mailboxes...
Import from the mailboxes in the folders you restored to the Desktop. The imported messages will appear in a new mailbox. Move the ones you want to keep wherever you like and delete the rest. Then delete the folders on the Desktop.

500 GB Time Capsule Working Fine UNTIL Time Machine tries to Backup

Hi There-
My 500 GB Time Capsule seems confused. It is extending a wireless network (from another Time Capsule).
The light is green, and the signal is great---until I tell Time Machine to backup. Time Machine says that it is "Preparing Backup...". After an hour or more of "Preparing" I get an error message that says the backup failed and it was unable to connect. Then I go to the Time Capsule, and the light is blinking Amber and I can't find it.
I unplug the power source from the Time Capsule and plug it back in...and the light is back green! Furthermore, I can see the Time Capsule mounted in "Finder" under "Shared."
My computer is completely updated. The Time Capsule was working fine at one point. Now it isn't.
Thanks, guys & girls.

I'm in a similar situation with 3 Apple laptops (Macbook Pro 15" 1 week old, Macbook Pro 17" 2.5 yrs old and iBook G4 4 years old) and Time Capsule 500GB (latest model dual WIFI, bought 2 weeks ago).
Macbook Pro and iBook did backups without problems, iBook on the 2.4GHz and the other on the 5GHz band. The Macbook Pro 17" is 5 to 10 times slower in the backups than the iBook. But - still - it works.
When I connect the second Macbook Pro (15"), Time Capsule become instable and reboot casually without reasons. It reboots casually, and frequently (from 5minutes to 30 minutes intervals).
Now: turned off the iBook and connected the computers via cable LAN to TC and the problem remain the same. These 2 Macbook Pro backing up at the same time : Time Capsule become instable. Strangely only with the 2 macbook pros, not the iBook.
I really don't manage to understand why, and from where to begin to search to solve the error. The only think I did was checking the logfile in the Time Capsule but no bessages about errors. Simply the message when it restarts.
I never arrive to complete one backup. BUT only when the 2 Macbooks Pro are doing the backup at the same time! One at time works. Slow, but works.
TC worked well during these 2 weeks until I added the Macbook Pro 15" to the WIFI net. Someone knows if one "maybe somewere faulty" computer can hang TC ?
Other infos:
All the macs are on 10.5.7, all updates done. TC is on the 7.4.1 firmware. All the units are in the same (small) room. Except for these backups, all the computers works well (internet browsing, email, printing via TC, downloads, ...).
Appreciate any help / question that can help me to investigate
...sorry for my spaghetti english (-:
damon

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HT203177 My backups using Time Machine to my Time Capsule worked fine until a week ago. Since then it gets stuck on "Preparing ...". I have left it preparing overnight and it doesn't get past this stage. What else can I do? Bob

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