HT204053 I purchased a movie under an old ID. When I want to play it an old email address comes up and it wont open.
I purchased a movie from iTunes over two years ago, when I try to open it an old disabled email pops up, and although I punch in the new one to authorize my PC and it seems to be accepted the movie will not open. It seems to be running, but no picture or sound.
Hi jackburkholder,
You will need to delete the iCloud account with your old ID, but before you can do that, you will have to go back into Manage Your Apple ID, and change your Apple ID back to the old address. Don't worry about verifying it, you just need to change it.
Then, go into Settings>iCloud and turn off Find My iPhone (it will ask you for a password - put in your current one to turn it off). Then, scroll down to the bottom of the screen and Delete the iCloud account using your current password.
Also go into Settings>iTunes & App Store, clidk on your old ID and sign out of iTunes.
Then go back to Manage Your Apple ID and put your new Apple ID back in.
Go back to Settings>iCloud and sign on with your new Apple/iCloud/iTunes ID.
Go back into Settings>iTunes & App Store and sign on with your new Apple/iCloud/iTunes ID.
Cheers,
GB
Similar Messages
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How can I change my Apple iCloud account information? My email address has changed and I've gone into settings to change the Apple I'd, my old email address pops up and asks me for a password before I can download apps, etc.
Sign out of old ID and sign in with new ID
Settings>iTunes & App Stores>Apple ID -
I cannot go the iTunes store to purchase because it is still pulling up my old email. Has this ever happened to any one and do they have any ideas.
I cannot go the iTunes store to purchase because it is still pulling up my old email. Has this ever happened to any one and do they have any ideas.
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My email address has changed and when I try to play purchased songs it asks me to authorize another computer under the old email address. How do I play the music that I have purchased? My account is current with the new email address.
You may have already done this, but try de-authorizing your computer (through the iTunes:Store menu) and then re-authorizing it.
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I have changed my email address in iTunes and my password but when I want to purchase a movie on my Apple tv it still shows my old email address?
Hi katefromne,
You can reset all of your settings for the Apple TV, which includes your account information:
The information is on page 31 of the Apple TV User Guide
manuals.info.apple.com/en_US/apple_tv_3rd_gen_setup.pdf
You can reset all of the settings on your Apple TV to factory values.
Important: This requires you to reenter all of your network and account
information.
To reset all settings:
Choose Settings > General > Reset > Reset All Settings.
The following site will provide all of the information you need to know about your Apple ID:
Apple - Support - Apple ID
I hope this information helps ...
- Judy -
I changed my email address (apple id) and password on my pc, but now my ipad mini icloud is asking me for my icloud password with the old email address and not accepting the old one or the new one..how do i change it / sync it?
To change the iCloud ID you have to go to Settings>iCloud, tap Delete Account, provide the password for the old ID when prompted to turn off Find My iDevice, then sign back in with the ID you wish to use. If you don't know the password for your old ID, or if it isn't accepted, and your old ID is an earlier version of your current ID, go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iDevice on your device, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll. When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.
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A movie I bought a while ago will no longer play, instead it just shows a black screen and no audio. All of the other movies in my library play fine. Any ideas as to whats going on or how to fix it? Thanks for any help.
Hi 22chill,
I recommend that we delete and re-download the movie from your purchase history:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
Thanks,
Matt M. -
I bought a hd movie on my iPad , however when I try to play on Apple TV 1st generation. It does not appear or says content not available. My TV is hd compatible
AppleTV1 only supports HD upto 720p - chances are the iPad HD vserion is 1080p and beyond ATV1 capability.
Also do not expect recent iTunes purchases to appear on AppleTV 1 store menus as purchased - ATV1 does not know about 'cloud access'.
Best option is to download the 720p version (set in iTunes Preferences on computer iTunes) and sync/stream to AppleTV 1 from iTunes. -
I have recently changed my email address and cosequent apple ID when I went to buy Lion download the old email address comes up?
By default, the email address that you last used will be automatically displayed in the Apple ID box, leaving you just the password to enter. Just change the email address and enter your password an you should be fine. Note that you may see that old email address pop up a few times more - here, in the iTunes store, etc. - but if you've changed both all of your purchases, etc., should be linked to your 'new' Apple ID.
Clinton -
I am trying to update my apps. When it prompts for my password my old deleted email address comes up. I don't even rember the password for that old email. How can I get to update my apps with my current email?
All apps are tied to the Apple ID they are purchased with and is not transferable.
Delete app and download app with your new Apple ID. -
when I try to purchase an app using my iphone it asks me for a password for the wrong email address. How do I reset my iphone to show the correct email address/apple ID
Thanks for your reply. Having read through relevant topics it suggests that if I sync my iphone with the correct account on my pc it should use that one thereafter. i will try both.
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my old email address was hacked and I am no longer able to access it. How can i reset my icloud ID without losing all of my pictures and more importantly contacts? I have created a new ID but i cannot seem to use it until I delete the old account
You need to use the old ID and password to delete the iCloud account. After you delete the old account, you can sign in with the new ID in iCloud.
Have you seen this.
http://support.apple.com/kb/HT5796
iCloud
iOS 6 and later: Go to Settings > iCloud.
If you signed out before changing your Apple ID, enter your current Apple ID to sign in. The data from your iCloud account will download to your device.
If you're still signed in with your previous Apple ID:
Scroll down and tap Delete Account. Depending on what iCloud options are turned on, you'll be asked to confirm that you want to delete data from your device. To confirm, tap Delete. (If you're using iOS 7 and have Find My iPhone turned on, you'll be asked to enter the password for your previous Apple ID. Enter the password, then tap Turn Off.) The data will be deleted from your device, but not from iCloud.
Enter your current Apple ID to sign in. The data from your iCloud account will download again to your device. -
I have aniCloud account apple id, linked to a MobileMe address (which I converted to an iCloud account)
My wife just purchased an iPhone. She has her own Apple Id -- but it is linked to a gmail address.
I wanted to create a new iCloud email address and account for her, but the Mail Setup won't let us use .icloud and keeps referring her back to log into the gmail server.
How can we convert her gmail address to an icloud address if Mail Setup refuses to let her use icloud.com?
One other issue: Her iTunes are linked to my account, and my wife would like her own separate account.Actually, I want her to have a separate iTunes account. Our marriage is fine, but our musical tastes are vastly different That's another issue; right now want to focus on getting my wife in .icloud email address.
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i copied itune music from old hard drive to memory disk the copied onto new hard drive into itunes and music wont play unless removalbe disk is inserted
Then your iTunes must be looking at the removable disc, not your hard drive. Did you actually copy the songs onto your computer, or simply tell iTunes to look at the removable drive?
Highlight a song and click on File/Get Info/Summary>Where and check the location that iTunes has listed for the song. What does it say? -
My iPhone 4S comes up with a request for a password for an old AppleID when I want to update my Apps? Any suggestion what I should do?
when you open the app store scroll down to the bottom it will display the apple id currently in use, change it to your normal apple id email
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