HT204088 I gifted an app, was billed for it, but it was never delivered. What do I do now?

How do I report the failed delivery of the gift?

First, have the recipient check any anti-spam filters on his/her email application and email account to make sure it's not blocking messages from Apple. This often is the issue with unreceived gifts. If it's been confirmed that no antispam utility is in the way, try resending the gift:
http://support.apple.com/kb/HT1541
Regards.

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HT204088 I was billed for a rented movie that never completely down loaded and I never was able to view. How do I get reimbursed???

I was billed for a rented movie that never completely down loaded and I never was able to view. How do I get reimbursed???

I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not downloading properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

Ive downloaded some apps onto my pc yet only 1 has synced to my ipad, it says something about theres a problem with my billing, yet I purchased the 1 app I got for $20, but 1 free app and another paid, wont sync, i di have money in my account

Ive downloaded some apps onto my pc yet only 1 has synced to my ipad, it says something about theres a problem with my billing, yet I purchased the 1 app I got for $20, but 1 free app and another paid, wont sync, i di have money in my account

Right click on your iPad's name in the iTunes app on your computer and choose to transfer purchases. That should transfer anything that you have bought with the App Store app on the iPad to the iTunes app on your computer.

HT1689 I purchased TV shows, I was billed for them, but they won't play on my Macbook because it says they are a certain HD that doesn't work - I am trying to find a way to return the shows or buy them in the right format

I purchased TV shows, I was billed for them, but they won't play on my Macbook because it says they are a certain HD that doesn't work - I am trying to find a way to return the shows or buy them in the right format

I am using MAC OSx 10.5.8 (9L31a) as my operation system. The TV says "No signal. Check connected device's power, cable connection and source selection." Seems to me that that goes in hand with what the Samsung tech said about the Mac needing to be forces to use the external display. But how do I do that?

HT4061 how can i locate a stole iphone, find my find iphone app was never installed on it.

How can I locate a stolen iphone 4s? "Find my iPhone" app was never installed on it.

Find my iphone app is only for finding your iphone or another idevice you may have. You must of enabled find my iphone in the icloud settings as stevejobsfan said. It is not a seperate app and is part of the os.

I"m being billed for things but i"m not getting my purchases

so i went into itunes and i just bought a song and it started downloading, but then an error screen came up and i had to close itunes. when i re-opened itunes i went in and looked for the song but it wasn't in my library. then i went into my itunes account and it said that i was already billed for it. so i went into check for purchases and it said i got my song but i didn't. Ever since then i keep getting billed for things but the purchases are no where in sight.... PLEASE HELP ME!!!!!

We are other users here - for this, you better contact iTS support
http://www.apple.com/support/itunes/store/download/
Use the "contact us" button at the bottom of the page

HT4009 How do I get a refund on an in app purchase that was never delivered?

How do I get a refund on an in app purchase that was never delivered?

If you haven't received the item then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT203167 I bought walking dead the game multi pack but I wasn't able to play with it. I tried to remove and reinstall it but things get worst because the paid app was lost and what's left was the free version. Any suggestion how to recover it?

I bought walking dead the game multi pack but I wasn't able to play with it. I tried to remove and reinstall it but things get worst because the paid app was lost and what's left was the free version. Any suggestion how to recover it?

How to Get a Refund from the App Store

My daughter had an update for itunes which she did. She said that there was also an update for ipod but it had told her it failed. However, now when she connects USB cord it tells her she must restore. Is she going to lose everything on the device.

My daughter had an update for itunes which she did. She said that there was also an update for ipod but it had told her it failed. However, now when she connects USB cord it tells her she must restore. I am assuming that it updated to IOS 6. Is she going to lose everything on the device if she goes ahead and restores it? She does not have anything backuped in the cloud as she was not aware that this update would cause this issue.

If her iPod was backed up, she will lose the data on the iPod, but it could be restored from the backup.

TS4002 Mail with multiple Bcc shows "sent" but was never delivered to anyone. Help?

Mail with multiple Bcc shows "sent" but was never delivered to anyone. Help?

Any guess at how to fix it or is a reinstall in my future?
Start by looking at the logs for an example. There will be some indication in the logs as to what happened to the message.
Depending on how busy your server is, this might be as simple as tail -f /var/log/mail.log while you send such a message from your mail client.

Hi I bought 2TB WD my passport for mac but I do not know what I can delete from the original macbook air. Thank you.

Hi I bought 2TB WD my passport for mac but I do not know what I can delete from the original macbook air. Thank you.

That depends on what you have on the MBA...if you have videos, move the videos to the external drive. If you have a lot of music, create a folder/library for the music and point iTunes there for the music. If you have a lot of photos for iPhoto, make a new library on the external drive and move our photos over there and then select that library as the default library for iPhoto to use.
Those are the big files and should take a lot of the load off the internal storage.

I got a AppStore Card for Christmas but the code is unreadable, what can i do?

I got a AppStore Card for Christmas but the code is unreadable, what can i do?

Click here and request assistance. Include as much of the code as you can.
(73231)

I use Earthlink for email but want to change. What else do Apple-users like for emails? I use MBA and iPod Touch. My concerns are security and ease of changing pswds --had a scary experience at Elink.

I use Earthlink for email but want to change. What else do Apple-users like? I use MBA mid 2012 and iPod 5 touch. Concerns are email security and ease of changing pswds.

Apple has made several well-publicised statements regarding their commitment to privacy and the security of their various iCloud services. If they were to fall short of a goal they stated so prominently for so long, it would have a material effect on the company's value, not to mention being extremely embarrassing. I think they're pretty serious about it.
Like anything else though, iCloud is as secure as the passwords you use. To change your iCloud password read iCloud: Change your iCloud account password.

I hold my finger over the app I want to delete, but the icons never start to wiggle. What do I need to do?

I hold my finger over the app I want to delete, but the icons never start to wiggle. What do I need to do?

You are pressing on the app, right? Are others jiggling? There are some system apps that cannot be deleted, such as phone, calendar, ipod, etc.

ITunes began downloading a file I didn't order and don't want. I stopped it before the download was complete. What do I do now?

iTunes began downloading a file I didn't order and don't want. I stopped it before the download was complete. What do I do now?

Download past purchases - Apple Support
I wold try to connect in a different WiFi setting

HT204088 I gifted an app, was billed for it, but it was never delivered. What do I do now?

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