HT204088 I just purchased clash of clans gems for $4.99 but I was charged $9.98
I just purchased clash of clan gems for $4.99 but just looked on my online banking and I was charged $9.98
Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards.
Similar Messages
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I just purchased a "Bag of Gems" for $9.99 in "Clash of Clans". The purchase did not download. I checked my account and the $9.99 transaction has posted already. I did the advise from Apple Support to do software update and still nothing.
Check restrictions. Settings > General > Restrictions
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HT201209 unable purchase clash of clans gems
i want to purchase a bag of gem from clash of clans, but i got the problem and cant purchase the gem.
your purchase could not be complete he said.
please help me.thanksYou are still going to have to resolve it with iTunes support. Have you logged in with the Apple ID and password? This is an inapp purchase, you should not have any trouble explaining that to iTunes.
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I'm trying to purchase gems on Clash of Clans and I keep getting a message saying to contact iTunes support
https://getsupport.apple.com/Issues.action
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I purchase clash of clans gems 24 hours ago. And I still havent got them
Title says it all. I know it went through because i still have the receipt in my account.
If you haven't received the item then try the 'report a problem' page to contact iTunes Support (these are user-to-user forums) : http://reportaproblem.apple.com
Or you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
I cant purchase Clash of Clans gems.
The app said: Your Purchase Could Not Be Completed and can not contact itunes store
You are still going to have to resolve it with iTunes support. Have you logged in with the Apple ID and password? This is an inapp purchase, you should not have any trouble explaining that to iTunes.
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I tried to purchased gems in the game castle master i used my credit card but when i tried to purchase for the first time no gems was added on my account i tried it again it went thru but when i saw my invoice for my purchase i got charged twice but i only got the gems once, NEED HELP PLEASE
Hi..
If this is an In-App purchase, turn off the subscription until the matter is resolved > iTunes Store: Purchasing and managing auto-renewing subscriptions
iTunes Store: About In-App Purchases -
i have purchsed gem in clash of clan through my credit card but i didnt recieve the gems..it has also reflected in my bank account and my itunes purchase history...how can i get them back??who should i complain to??? plz help....
You need to talk to clash of clans first. The game should have a support link.
If they can't/won't help you then you turn to iTunes support.
There seem to be a lot of issues with in app purchases in this game because not a day goes by that someone doesn't post a thread asking something similar. -
How to buy clash of clans gems. My country is not listed in app store.
Hello guys, I want to buy clash of clans gems. My mastercard billing address is Bangladesh. I'm seeing, my country isn't in the app store country list. so can't buy. Can you pls tell me how can i buy it? Thanks in advance.
I live in the UK and its realy annoying when an app is only availible in the US. To solve this, I changed my store location to US, downloaded the app and then changed it back to UK
to change store location : Settings > iTunes & App Store > Tap your Apple id > View Apple ID > Country Region > change country Region > select UK > next > agree.
Purchase the gems again and then change the store back like before -
Bought 500 clash of clans gems but didn`t recive them after a day
I bought 500 clash of clans gems but i didn`t recive them ibwaited for a day but i still didn`t have them and they charged me for it .
If you haven't received the item then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
Why my clash of clans gems didn't order
Why my clash of clans gems didn't order
What do you mean 'didn't order' ? If you mean that you got an error message when trying to do the purchase then what did it say ?
If you got a message to contact iTunes Support then you will need to do so (these are user-to-user forums) :
- go to http://www.apple.com/support/itunes/ww
- click on your country's flag
- click on the Contact Support at the bottom of the left-hand column
- click on Contact iTunes Store Support on the right-hand side of the page
- then Purchases, Billing & Redemption
If it's a different problem ... ? -
I purchased 2 packages of gems for skylanders and only received 1 package. Got email receipts and tried to report problem with link in email on my ipad2 and it keeps coming up with to many https redirects. Can anyone help? Just want my gems :).
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
i used redeem $25.00 and i bought clash of clan'gems $19.99.i left redeem $3.36 but i an not get any gems from clash of clan .how to i get back my redeem or gems?
Contact the app maker.
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HT1933 Hi i wanna buy clash of clans gem but i cant how can i buy this gem?
İ cant buy clash of clans gem help me please
What happens when you try to buy them, does the 'buy' button not appear or nor work, do you get any error messages ... ?
If you are getting a message to contact iTunes support then you can do so via this page and ask them why the message is appearing (these are user-to-user forums, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
If it's a different problem ... ? -
Why my Apple ID cannot buy clash of clans gem?
Pls follow up my problem!my Apple ID why cannot buy clash of
Clans gem?im finish key in my credit card...but cannot buy ! Pls faster follow up thanksWelcome to the user to User Technical Support Forum provided by Apple.
For your issue... See...
Accepted forms of payment > http://support.apple.com/kb/HT5552
Changing Payment Information > http://support.apple.com/kb/HT1918
If necessary... Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
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