HT204088 Report a problem after buy an app by mistake

Hi, I just checked in my credit card report and there are 3 values that App store charged me. Then I realized that the only reason they appeared there was through and "In app" via a free app.
So I am desperate because the value is more than USD 130.00 and after some researches in internet I saw that is possible to go to iTunes account and report a problem and choose "I inadvertently purchased this application" and then Apple make a credit in the same value of app purchased.
But I am doing exactly this and in the moment I click in "Report a problem", iTunes send me to a Apple webpage and nothing happen, only some options available and nothing related to this problem. But in some web pages and some other tutorial I found in internet, this should be very easy and possible to be done direclty into iTunes.
So I please ask someone to help with this because it´s not fair to pay for an "in app" that I did not approve and neither is not being used.
I appreciate some support on this.
Thanks
Thais

Go here:
iTunes Support
and follow the instructions to report the issue to the iTunes Store.
Regards.

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HT204088 Report a problem after buy an app by mistake

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