TS1702 Reporting a problem to cancel an app!

Hi, my iPhone 5 doesn't seem to be connecting to iTunes and I need to report a problem as my child has bought an app for free and then an add-on for the same app for £34.99 which I didn't know about!! Can anybody tell me how to do it please. I have tried clicking on the report a problem link on the receipt but its not doing anything?? I have followed the advice on google which has worked for other people but that doesn't seem to be working either?? Thanks in advance

Hi, thanks for the link. I submitted my problem and they said they would call me straight away but then I receives an email from apple saying they think they have the wrong contact number for me! I have just checked and they haven't so am still no further on :-( ape normally have good/easy service as well. Thanks again

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HT4009 How do I report a problem of unauthorized in-app purchases ?!!!

How do I report a problem with in-app purchases that I haven't authorized? It wouldn't let me through the iTunes store! Thank you.

http://apple.com/support/itunes/contact/

How do I report a problem for an in app purchase

I have recently bought bits for an app but never got them.
I click on 'report a problem' on my statment and it keeps bring me to
http://www.apple.com/uk/support/itunes/
I have done this in the past but did it all through itunes and it never took me to this page
I was wondering if anyone knows to how claim for this.
Thanks

You probably cannot get a refund, since the terms of sale for the iTunes Store state that all sales are final. You can contact the iTunes Store, explain the reason for your request, and ask, though:
http://www.apple.com/support/itunes/contact.html
It's possible they'll make an exception for you.
Good luck.
Forum Tip: Since you're new here, you've probably not discovered the Search feature available on every Communities page, but next time, it might save you time (and everyone else from having to answer the same question multiple times) if you search a couple of ways for a topic, both in the relevant forums and in the Apple Knowledge Base, before you post a question.

HT204088 Report a problem after buy an app by mistake

Hi, I just checked in my credit card report and there are 3 values that App store charged me. Then I realized that the only reason they appeared there was through and "In app" via a free app.
So I am desperate because the value is more than USD 130.00 and after some researches in internet I saw that is possible to go to iTunes account and report a problem and choose "I inadvertently purchased this application" and then Apple make a credit in the same value of app purchased.
But I am doing exactly this and in the moment I click in "Report a problem", iTunes send me to a Apple webpage and nothing happen, only some options available and nothing related to this problem. But in some web pages and some other tutorial I found in internet, this should be very easy and possible to be done direclty into iTunes.
So I please ask someone to help with this because it´s not fair to pay for an "in app" that I did not approve and neither is not being used.
I appreciate some support on this.
Thanks
Thais

Go here:
iTunes Support
and follow the instructions to report the issue to the iTunes Store.
Regards.

HT2075 Why won't it let my report a problem on a in-app purchase?

My 4 year old purchased an in-app during a game, for $99.99. I tried to contact iTunes but all I got was an email that I should report a problem with the purchase, but it will not let me. I try but when I push on it, it won't do anything. Can someone help me..... I understand that all sales are final, but I did not authorize this transaction and with times like these, I would really like a refund, because I have no need for 5200 gold pieces in Deer Hunter Reloaded, lol!

In my experience you will not get any meaningful response (i.e. other than boilerplate) via email. I called this number for apple last week - 800-275-2273 - which incidentally I did NOT get from the apple website but from Slate.com - and got right through to someone who helped me with my problem. I never make any purchases from apple that are not absoultely necessary anymore, for example music I get from amazon.com, whose downloads actually work and who has a respnove tech support dept.

TS1702 Having a problem downloading previously downloaded Apps on a MacBook with OS 10.6.8 with Snow Leopard.

Having a problem downloading previously downloaded Apps to iTune 11.0.2 on a MacBook with OS 10.6.8 with Snow Leopard. Any suggestions?

The Mac App Store is for apps/programs for your Mac i.e. they are for Mac OS X - if you've bought/downloaded any apps from within that, and they are still in that store, then they should show in the Purchases tab within it.
The app store within iTunes is for apps for iPads, iPhones, iPod Touches i.e. they are iOS apps
If you want iPhoto for your Mac then the version within the Mac App Store is where you need to look - but the version that is in there needs OS X 10.7.5+, so that won't work with your version. You might be able to download it via this page (whether it will then install I don't know) : http://support.apple.com/kb/DL1462

REPORT A PROBLEM link does not work

I received an email with an invoice for a purchase of 5 apps that I DID NOT PURCHASE. IT'S ALL IN CHINESE AND I DON'T EVEN KNOW HOW TO READ CHINESE. After following a tutorial on how to report a problem, i clicked on that link 'report a problem' next to the apps the thief purchased BUT IT BOUNCES ME BACK TO THE ITUNES SUPPORT PAGE. Unlike the tutorial, it did not bounce me to the 'select your problem' page. I want to report this problem so that I may get a refund on those apps i did not buy ( and do not even have on my ipod! ). Please help me.

I can confirm that report a problem sends me nowhere when I click it. Funny how when it comes to reporting that it doesn't work

Report a problem

I have purchased the fax service from Fax App many time, normally I always was charged $0.99 per transaction but in the last 3 transaction how come I was charged double transactions and the last order which is "Order ID: MJ5DGJ092T" it was not successful and display like payment error so I have purchased new fax service from IFax but I was charged them all. could you plese check my purchase history for me?
Order ID: MJ5DF6VDNZ
Item
Seller
Type
Unit Price
Fax App, Up to ten pages
Report a Problem
Faxonline GmbH
In App Purchase
$0.99
Fax App, Up to ten pages
Report a Problem
Faxonline GmbH
In App Purchase
$0.99
Order ID: MJ5DG1V21M
Item
Seller
Type
Unit Price
Fax App, Up to ten pages
Report a Problem
Faxonline GmbH
In App Purchase
$0.99
Fax App, Up to ten pages
Report a Problem
Faxonline GmbH
In App Purchase
$0.99
Order ID: MJ5DGJ092T
Item
Seller
Type
Unit Price
Fax App, Up to ten pages
Report a Problem
Faxonline GmbH
In App Purchase
$0.99
Fax App, Up to ten pages
Report a Problem
Faxonline GmbH
In App Purchase
$0.99
iFax - Send & Receive Faxes, fax up to 10 pages to a Group A Region number
Report a Problem
MAPLEWOODS ASSOCIATES LTD
In App Purchase
$1.99

We cannot do it here on this forum. We are just community that help each other to solve problems.
You need to conntact apple store directly. You should have the contact info on the statement you get (above)
also I've noticed you have the option to Report a Problem.
Did you try that?

I can't use the "report a problem" Function in iTunes!

I am trying to report a problem with an in-app purchase I made. I can see it on the receipt, however, when I click the "report a problem" button, it redirects me to the Apple Support home page, how do I go about reporting a problem with that purchase?

Use the email form here > Apple - Support - iTunes Store - Contact Us

"Report a problem" opens the support sire?

I'm trying to report a problem with an in-app purchase (deducted from my card, but no magazine available for download). When I click on the "Report a problem"-link in the iTunes Purchase history, it opens a Safari window with the UK iTunes suppport site? (Why the UK site and not the Norwegian?)
This is on my Windows PC. The receipt mail also contains a "Report a problem"-link:
https://buy.itunes.apple.com/WebObjects/MZFinance.woa/wa/reportAProblem?(etc)
This link only leads to the same support site. On the iPad, it only gives me a "cannot connect to the iTunes Store". Even with the store open and logged in.
This isn't the end of the world, but in essence it means that the only way to report is broken!

Thanks for trying, but this page only contains dead links and the not too useful message "If your country is not listed, support is not offered through Express Lane. You can visit Apple support site if you need further assistance."
My problem has now been solved by the app owner, but it isn't good that there is no easy way to get Apple involved when something goes wrong.

TS1702 I am having a major problem with a Z2 app. I have written to the three times and received no response. Is there somewhere to report this and at least get my money back?

When Z2 did their first 5. Update, a message popped up saying you had to do the update. After doing so, another pop-up said to remove and reload the game. In doing so, all my progress/ purchases disappeared. I only updated on my iPad, not my iPhone, so the iPhone app is till on the "you have to install the update to play" status. I've written to Z2 three times with no response. I would at least expect a refund of the $ I have spent on the game.

You bought an app but it did not work properly on your device. You can easily report problems with your iTunes Store purchases via the iTunes Store. Here is how:
Launch iTunes > Choose Store > Sign in.
Store > View My Account > Purchase History then Click the Report a Problem button.
Fill out the form explaining the problem you are having.
Submit the problem report and wait for a response from Apple, they usually respond within 24 hours.
Notes:
When Apple emails your invoice, there will be a link on the invoice. You may also click the “Report Problem” link next to the app that you are having issues with to report your problems.
Problems with in-app purchases or free apps, report them here:http://www.apple.com/support/itunes/ww/
Before reporting your issue, make sure that you followed these troubleshooting steps explained here.
<Link Edited by Host>

TS1702 I just upgraded a full version of "ISO Fits" app from App Store 2 days ago but the upgrade wasn't successful. I reported the problem to the developer but had not received any reply. What should I do?

I just upgraded a full version of "ISO Fits" app from App Store 2 days ago but the upgrade wasn't successful. I reported the problem to the developer but had not received any reply. What should I do?

1. You did not get an error message telling you that your iPhoto library was getting full. You got a message telling you that your HD was getting full, right?
OS X needs about 10 gigs of hard drive space for normal OS operations - things like virtual memory, temporary files and so on.
Without this space your Mac will slow down as the OS hunts for space on the disk, files will be fragmented, also slowing things down, apps will crash and the risk of data corruption - that is damage to your files, photos, music - increases exponentially.
Your first priority is to make more space on that HD. Nothing else can be done until you do.
Purchase an external HD and move your Photos and Music to it. Both iPhoto and iTunes can run perfectly well with the Library on an external disk.
Your Library has been damaged from being run on an overfull disk.
How much free space on it now?

TS1702 Purchased in app content but did not receive, can not find a link to report the problem

I paid for in app content and it said my phone could not connect to itunes and my purchase had not been finished, i did not receive anything. I left it a day and re-tried and this time was sucessful. however I have been charged twice, once for the original purchase which gave me nothing and again for the second which did give me what I was expecting. Been looking on apples website for help but have been getting no where fast.I receieved an email giving details of my purchases and it has a report a problem link but doesnt actually help.

Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

TS1702 The lexis nexis dictionary app apparently isn't supported by the new ios system. I tried to report a problem but it lead me here. Please advise.

The lexis nexis dictionary app apparently isn't supported by the new ios system. I tried to report a problem but it lead me here. Please advise.

Lexisnexis appears to have chosen not to provide the dictionary app any longer.
I suggest you contact Lexisnexis support at http://www.lexisnexis.com

TS1702 I purchased the In app of P90X and it did not download it to my iphone, nad I dont know how to report this problem

This service is terrible I couldnt download an in app and now I have to keep looking for advise among other users just because apple does not have a regular customer service where I can report this problem... this is really dissapointing...

You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

TS1702 Reporting a problem to cancel an app!

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