HT204088 What do i do when itunes takes my money, gives me no receipt, and no product from the store?

So i went on itunes to purchase a cd, the cd was 9.99 US funds, i had 12 something CA funds in my account at the time. itunes then told me my credit card was declined and the order cannot be completed. Yet the money was still taken from my account, and now they are asking for a receipt which was never given to me because it was declined, WAS I JUST ROBBED ***?!

There have been reported problems with the App Store. We'll just have to wait it out.

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What do i do when iTunes will not let me download a song and the App store will not let me download and app?

What do i do when iTunes will not let me download a song and the App store will not let me download and app?

What do you mean by 'will not let me download' ? Is the buy/download button greyed out ? Are you getting any error messages ?

Ipod touch is trying to download a song from itunes and an app from the store. Both are waiting, and won't dowload. Is there a way I can stop them dowloading? Doesn't seem to be an option to

My ipod touch is trying to download a song from itunes and an app from the store. Both are waiting, and won't dowload. Is there a way I can stop them dowloading? Doesn't seem to be an option to

Create a iTune and App Store account without credit card
1. Go to App Store and select a free app
2. Tap INSTALL APP
3. Create New Apple ID
4. Confirm Your Country
5. Agree with Terms and Conditions
6. Fill in your Apple ID and Password (must be a valid email address)
7. Create and answer your secret question e.g. What is the name of my dog?
8. Select NONE for Payment Method
9. Fill in Billing Address i.e. your address
10. Submit application for new Apple ID
11. Wait for verification email
12. When email arrive, verify your account
13. Start downloading your free apps

I have downloaded some products from the store.(education).i want to pay and have them to use.what should i do?

i have downloaded some products from the store.they werer downloaded.now i want to get them and used them.i do i make the payments and get these downloaded products?
<Email Edited by Host>

Again, what product? And from the Apple Store, or the iTunes Store? I presume you mean the iTunes Store since you mention a "Purchased" list, but I'm not sure.
Since you seem to have problems in English, you might want to try posting your issue - a complete description of the issue, please - in your native language. That might be easier for all concerned.
Regards.

I just loaded iTunes 10.5 on my new windows 7 and cannot connect to the store

It sees my phone, syncs, shows my tunes, but I get a blank screen when I try to connect to the store or the help page. When I click on "View My Account" from the Store tab, I get my account info, but only as a text list - no graphics. I ran diagnostics from within iTunes (passed every test) and sent screen shots to support, but was unsuccessful in getting anyone to respond. I'm sure it's a setting somewhere within Windows (maybe???) because I can connect from other computers at my office, just not mine!

No problem, wha. Actually, I'd wanted to speak to you about this one anyway. (Apologies if I'm late to the party about the issue again.)
There's a good solid hint that this one affects Safari for Windows page loads as well as iTunes Store loads. (Presumably, it's via interference with the webkit engine for both applications.) Just the one example to work from so far:
Re: iTunes Store & Safari Won't Load
... but since coming back to ASC last year, I'd also seen some otherwise-mysterious systemwide SfW page-load failures (over at Safari) that I think might bear further investigation along these lines.

TS1424 what do you do when Itunes doesnt load a purchased song correctly. How do you reload the song or get your money back

Does anyone have a clue how you reload a purchased song or get credit for a partial download. This has happended three times to me.

Hi..
Follow the instructions here > Downloading past purchases from the App Store, iBookstore, and iTunes Store

ITunes store keeps saying that my session has timed out when trying to buy a product from the store

I Tunes is telling me that my session has timed out when trying to buy a gift voucher, which i have done many times before.
The most recent change i'v made to my computer before this happened was to download an update (MacOSX updatecombo 10.7.3dmg)
a couple of weeks ago. I'v turned off the firewall as suggested whilst trying to transact and turned it back on again, but don't know
what else to try. The problem is three days old as i left and came back to it to see if there might be a glitch in the system.
I'v been able to access the credit i have in the store, but not buy the itunes voucher to email to my own a/c. Please help someone if you can
Sandystone.

Thanks for your suggestion Ned01, I tried this as a last ditch attempt, unfortunatly it made no difference in my case, but i'm pleased it did for you. However, because you reminded me to have another go at this problem, i tried something else (which i'd unsucsessfuly tried before), that is, i deleted the 'CLICK & SAVE " a/c i'd set up recently, and reverted to my previous payment me and would you know it , this time it worked !! I set up a trail purchase and it worked.
It seems to me that other poeple with this problem have to solve it by trail and error, but thank you for your help.Sandystone..

My iTunes library has completely disappeared during a download of some music from the store

This morning, during a download of some music from the iTunes store, iTunes appeared to crash, as the downloads all paused and the spinning wheel appeared. Itunes then shut itself. After reopening it, all of my music, apps, vids, etc (everything), had disappeared, and iTunes was basically blank as if I had just opened it for the very first time on my computer, with iTunes match, Home Sharing, etc all signed out.
I know this has happened for other people but having looked through the discussions they all seem to be under different cirumstances. I'm running a mid 2012 2.9 Ghz macbook pro with 8GB memory, on OS X 10.8.5, with itunes version 11.1.1 which I updated to, around a week ago, when prompted to by the app store.
I've located all the music files on my hard drive in the iTunes media folder and everything appears to be there, just no longer showing in the iTunes app. I know that if I sign into iTunes match that I'll be able to access my library through that online, but I'd like to access the music on my hard drive so I don't need an internet connection to listen, so is there any way of just re-directing iTunes to the media folder or do I need to just import everything from that folder manually?

Should also add, that when opening my iTunes preferences that the iTunes Media Folder Location appears to be the same one that supposedly has all the files in it. If I click change then I can see all the music, vids, etc that are on the hard drive, yet still nothing is showing in iTunes.

HT204088 What do I do when I am charged money for an App upgrade that will not download?

What do I do if an App upgrade will not download but I am charged the money for it?

Go here:
iTunes Support
and follow the instructions to report the issue to the iTunes Store.
Regards.

I purchased a tv show from itunes. While downloading from the store it shows in the video list, when done, it disappears. what is happening?

I purchased a tv show from itunes. I can sync to my iphone. I tried to sync to ipod touch 4gen. Sync seems to be fine, but the video doesn't show up. While downloading from the store it shows in the list, when done, it disappears. what is happening?
I finally figured it out. I had the parental controls restricting videos on my son's ipod. Once I changed the restrictions, the videos appeared.

http://www.apple.com/support/itunes/store/download/
Fill out a customer service request, they will respond. I had a problem with my account and Apple was very helpful.
BTW... the store is still down.

HT204266 I live in China, have Dutch nationality, and no US address or Credit Card; how can I have access to products from the US iTunes store, in particular music, when such items are not available from the China iTunes store? In general, what are the di

I live in China, have Dutch nationality, and no US address or Credit Card; how can I have access to products from the US iTunes store, in particular music, when such items are not available from the China iTunes store? In general, what are the differences between countries' iTunes offerings? Does one really need an address and a credit card for any country to be able to access that countries iTunes store? Why these restrictions?

You cannot.
You cannot use another countrys itunes store.
You must be physically locates inside the borders of a country to use that countrys itunes store and a credit card issued in that country with a valid billing address in that country.
The owners of the distribution rights of movies/music/etc differ by country. These distributors decide who can sell their content in that country.
Buy from another source if your countrys itunes store does not carry somehting that you want.

What do I do when Itunes freezes during last process of sync

What do I do when Itunes freezes during final steps of sync

Cancel the sync and try again. But, before you do, make sure you have turned off any firewall/anti-virus software you have running. This often is the root cause of failed sync's.

What does it mean when itunes requires 10.6.8?

what does it mean when itunes requires 10.6.8?
I accidently deleted my friend's itunes and it will not let me download it

If the computer is running Mac OS X 10.5.8, you cannot install the most recent version of iTunes. You will have to download iTunes 10.6.3, the last version that will run on a Mac OS X 10.5.8 system:
http://support.apple.com/kb/DL1575
To reinstall Microsoft Word, you will need to use the installer disk for Microsoft Office. To reinstall PhotoBooth, you would need to reinstall Mac OS X itself.
I presume you looked in the Trash on the computer, though, to see if the things you believe you deleted are perhaps still there? If they are, just drag them back to the Applications folder.
Regards.

I deleted photos cause the capacity is so big but i backup first on itunes then when i was to restore some of those i cannot find photos from the last backup that i 've done. What to do?

I deleted photos cause the capacity is so big but i backup first on itunes then when i was to restore some of those i cannot find photos from the last backup that i 've done. What to do?

As far as i know, you can use a third party iPad photos recovery software to have a try. If i remember correctly, this software has two methods to restore your photos. One is recovering from your iTunes backup, another is recovering from your iPad directly.
http://easy-iphone-recovery.blogspot.com/iphone-recovery-resource.html
It is worth to try if your photos are important.

What do you do when iTunes provides the wrong album art?

What do you do when iTunes downloads the wrong album art? I haven't found an easy way to override this or notify the iTunes store about it.
I have gone in and deleted, and re-updated the artwork. I have also gone song by song and looked to see if more than one piece of artwork is associated. Neither fix this.
Specific current example is the Amon Tobin album "Chaos Theory". The artwork was correct on this until just recently. Currently the artwork downloaded is for the Chaos Theory Remix album (for both the original album, and the remix album).
Who controls this? The content publisher (e.g.-Ninja tunes)?
Thanks

Go into the track ot tracks en block and get info. Go to the artwork tab and delete the downloaded artwork. Google to find alternative artwork and then add it to the track(s).

HT204088 What do i do when itunes takes my money, gives me no receipt, and no product from the store?

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