HT204370 I cannot watch a downloaded HD quality movie on my Sony Bravia LED TV connected by HDMI or VGA. I get some error stating something about High resolution. Can anyone help?
I am unable to watch a HD quality movie I purchased on Itunes store, cannot watch connecting my Laptop (Ultrabook) to Sony Bravia LED. I get some message stating HD quality is not compatiable.
Can any one help solve this?
Otherwise it is useless to buy movies from Itunes store.
Rajan
Hi rbeeez,
If you are having issues playing back HD video from the iTunes Store on an external display, you may find the following articles helpful:
iTunes: Purchasing and viewing HD videos
http://support.apple.com/kb/ht3209
iTunes for Windows: Unable to view or play HD video content that requires HDCP
http://support.apple.com/kb/ts3354
Regards,
- Brenden
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FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
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http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
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